Britannia International Hotel Canary Wharf

Hotels
Britannia Hotels
163 Marsh Wall, Docklands, , London , gb

Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Wine release events
Secured parking
Garage
Vegetarian menu options available
Bulk dispenser for toiletries
Parking
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good breakfast
Cons:
Rude service
Poor cleanliness
Room issues

Categories

Cleanliness
4.8
Several mentions of dirty hallways and a leaking ceiling indicating poor cleanliness standards.
Service
7.3
Mixed reviews with some positive comments about staff but significant issues with rude service.
Location
8.3
Location is generally praised as convenient and ideal.
Room Quality
4.8
Issues with room condition, such as no AC and uncomfortable pillows.
Amenities
5.8
Some amenities were available but no notable praise or criticism in reviews.
Value for Money
3.8
Due to unexpected cancellations and lack of communication, perceived value is low.
Food and Beverage
6.8
Positive mentions of breakfast but overall mixed experience.
Overall Experience
4.8
A significant number of negative experiences including cancellations and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:15

Property Description

Spacious Rooms with Limited Free WiFi

Britannia International Hotel Canary Wharf offers spacious rooms with private bathrooms, some featuring spa baths. Enjoy tea/coffee facilities and work desks in every room, with many overlooking the vibrant Docklands.

Dining Options for Every Taste

Indulge in traditional British cuisine and hearty breakfasts at Jenny’s Restaurant, or savor Italian dishes, light lunches, and snacks at the Pizzeria.

Convenient Location and Nearby Attractions

Located just 600 meters from Canary Wharf Underground Station, the hotel is a short drive from the O2 Arena and a pleasant walk to Millwall. Explore Greenwich with ease, and take advantage of on-site parking during your stay.

Experience comfort and convenience at Britannia International Hotel Canary Wharf - book now for an unforgettable stay!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please note, we do not accept any cash payments at this property.
WIFI access is available in all bedrooms and is chargeable.
Please note that guests who have prepaid in advance are required to present the card used for payment and photo ID on arrival at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Guest Reviews

Cleanliness: 4.8
Service: 7.3
Location: 8.3
Room Quality: 4.8
Amenities: 5.8
Value for Money: 3.8
Food and Beverage: 6.8
Overall Experience: 4.8
F
Freya young couple gb
1
Bad
2025-08-02 via Nuitee
K
Kurt young couple gb
6
Pleasant
2025-08-02 via Nuitee
A
Anonymous young couple gb
8
Very good
2025-08-02 via Nuitee
V
Valéria young couple pt
8
Very good
2025-08-02 via Nuitee
V
Vale review category business travellers gb
1
VERY NOISY VENTILATION IN ROOM
Cons:

VERY NOISY VENTILATION IN ROOM

2025-08-01 via Nuitee
F
Franklin review category business travellers gb
9
Superb
Pros:

I liked the bed. And the creepy atmosphere.

Cons:

The staff for being rude to me wife.

2025-08-01 via Nuitee
I
Issack solo traveller ae
5
Passable
2025-08-01 via Nuitee
F
Fitzgibbon young couple ie
5
Passable
2025-07-31 via Nuitee
A
Anonymous review category business travellers gb
10
I liked everything. Next time I will definitely stay here again.
Pros:

I liked everything.

Cons:

I liked everything.

2025-07-31 via Nuitee
I
Ian family with young children gb
1
Don't bother booking this hotel. You will not be able to rely on the booking.
Pros:

Nothing. They cancelled a long standing booking just a few days before arriving. This left me searching for accommodation....

Cons:

They cancelled a long standing booking just a few days before arriving. Left me searching for another hotel in a hurry and causing me increased costs.

2025-07-31 via Nuitee
N
Nicole young couple au
9
Nice and Convenient
Pros:

They had everything you needed. Bar restaurants

2025-07-31 via Nuitee
M
Michael review category business travellers gb
5
Passable
2025-07-30 via Nuitee
T
Tim young couple gb
1
Never stayed 🤷‍♂️😡😡😡
Cons:

We never even went because the hotel was taken over by asylum seekers by the home office . I was very angry by all this as it ruined all my wedding plans . As I was getting married on the Saturday
Such short notice. 😡😡😡

2025-07-30 via Nuitee
M
Middlebrough review category business travellers gb
9
Hotel was clean and tidy , staff were great , the location was ideal and transport links were super
Pros:

It was a last minute booking , and the staff were really helpful; breakfast was excellent

Cons:

Nothing

2025-07-30 via Nuitee
A
Anthony review category business travellers gb
5
Average
Pros:

Location

Cons:

Rude restaurant staff

2025-07-30 via Nuitee
M
Michael review category business travellers gb
4
Won't be staying again!
Pros:

The receptionist was extremely pleasant, made me feel welcome.

Cons:

Ordered a drink at the bar, was presented with the contactless payment machine, paid with my card. Sat down and then bar staff started demanding money as he had charged me the wrong amount. Very rude!

2025-07-30 via Nuitee
C
Chris review category business travellers gb
1
Couldn't thanks to immigrants
Pros:

Nothing

Cons:

We had everything paid and set to stay with you then on a Friday late afternoon you inform us that you can no longer honour the reservation and will refund the money. The reason being that the hotel is being used for migrants.

In the last couple of years I have sent a lot of business your way. When the situation resolves itself and your back as a hotel that custom will not return.

2025-07-30 via Nuitee
E
Emily with friends gb
7
Good
2025-07-29 via Nuitee
S
Sallaku young couple gb
10
Exceptional
2025-07-29 via Nuitee
T
Thapa young couple gb
10
Exceptional
2025-07-29 via Nuitee