The Newbury Boston

Hotels
•
Highgate Independent
9.2 (149 reviews)
15 Arlington St, Boston, Massachusetts, 02116 , Boston , US
1-617-536-5700

listing image 1
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Pets allowed

Facilities

Fitness facilities
Health or beauty spa nearby
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Beautiful hotel
Cons:
Service could be inconsistent
Some rooms soft bedding

Categories

Cleanliness
9.18
Multiple reviews praised the cleanliness and condition of the rooms, indicating a high standard.
Service
9.65
Guests frequently highlighted the friendly and helpful staff, contributing to an excellent service experience.
Location
9.69
The hotel location is consistently mentioned as one of its strongest points, offering easy access to local attractions.
Room Quality
9.14
Rooms are described as beautiful and well-maintained, though a few mentions of softness in the bedding were noted.
Amenities
8.67
The hotel features typical hotel amenities, although some guests pointed out the lack of a concierge.
Value for Money
8.63
Considering the high price, guests feel they should receive top-tier services, which was not always met.
Food and Beverage
9.18
Reviews praised the quality of food and room service, marking it as a highlight of the stay.
Overall Experience
9.45
General sentiment indicates that the experience was largely positive, with many guests eager to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:57

Property Description

Discover the perfect blend of luxury and convenience at The Newbury Boston, your ideal escape in the heart of the city.

Unmatched Comfort
Relax in one of our 286 exquisitely designed guestrooms, featuring down comforters, Frette Italian sheets, and minibars for your indulgence. Experience leisure like never before with designer toiletries in luxurious private bathrooms.

Exceptional Amenities
Stay active at our 24-hour fitness center or unwind in our picturesque garden. Enjoy a delightful dining experience at our on-site restaurant, followed by a refreshing drink at the lively bar/lounge.

Prime Location
Situated just steps from Newbury Street and a short walk from Boston Common, embrace the vibrancy of the city with easy access to shopping, dining, and iconic landmarks.

Elevate your Boston experience—book your stay at The Newbury Boston today!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 68

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Green Key Global

  • Pets

    Pet max weight (per pet) in lb is 150

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 149 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.69
Room Quality: 9.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 9.45
C
Cecilia • solo_traveller • br
10
2026-05-20 • via Nuitee
T
Tara • couple • ae
8
Fantastic location if a little expensive
Pros:

Location was fabulous

Cons:

Junior staff were lovely but senior staff less so…

2026-05-15 • via Nuitee
A
abdulelah • couple • sa
10
2026-05-13 • via Nuitee
K
Ken • couple • ie
9
2026-05-12 • via Nuitee
Z
Z643LPdiegoc • Family
10
The bellhop of all bellhops
Pros:

I’ve lived all over the world and stayed at great hotels but I gotta say that Jo, our bellman went out of his way everyday as pleasant as possible. You don’t find bellhops like him anymore, anywhere in the world

2026-05-10 • via Tripadvisor
R
RachelinNorwich • Couples • Norwich, Norfolk, East Anglia, England
8
Very good hotel in the Back Bay area of Boston
Pros:

We chose The Newbury hotel in the Back Bay area as it was in an excellent location for the finish line of the Boston marathon (which my husband was running). The location is indeed brilliant, and whilst, like many large cities, it is difficult to define exactly where a centre of a city is, we did feel that the Back Bay/Boston Common area is the centre of Boston. The bedroom was excellent - comfortable, with good quality bedding (very important for sleep quality!) and lovely Bamford toiletries in the bathroom. The breakfast in Contessa was excellent. We don't usually eat dinner in hotels as there are usually so many choices in a big city for good restaurants, however we did eat dinner in Contessa (Italian restaurant on the top floor of the hotel) on the night that we arrived as we were tired and jet lagged and just wanted a quick drink and something to eat without travelling too far. The food & service was OK but generally disappointing. We had some amazing dinners in Boston whilst we were there and unfortunately Contessa was not one of them. It reminded me of The Ivy chain of restaurants in the UK. In general the staff in the hotel were good, but the concierge and doormen were particularly excellent - I am just sorry that I can't remember their names - sorry! In summary, if you are looking for a good quality 5 star hotel in the centre of Boston (Back Bay is a great area for culture, restaurants & top end shopping) then I would certainly recommend The Newbury hotel for a bed & breakfast package.

2026-05-10 • via Tripadvisor
P
P7972CUmichaelf • Couples • Devon, England
10
Great two night stay in Boston
Pros:

The Newbury was top end of our budget, but was worth every cent. We had just two nights in Boston so we wanted a central location to help explore the city as much as possible in this short time. The Newbury was perfect, right next to the Public Garden - all the main spots in comfortable walking distance, and very central, whilst also feeling something of a calm oasis almost the bustle of a busy city.
The room (King size, Park View) was great. Immaculately presented and very spacious. ALL the staff were exceptional.

2026-05-10 • via Tripadvisor
M
marisaw285 • Solo travel
10
Excellence is NOT a figment of the imagination here!
Pros:

Car door opened to excellence!

2026-05-09 • via Tripadvisor
N
NYJack04 • Business
10
Highly recommended.
Pros:

The Newbury is both elegant and functional and the location is great. The room was not big, but had everything I needed. The gym was better than most hotels. I am a frequent traveler, and this hotel compares very well to other places I have stayed. If you don't mind paying handsomely, I recommend it 100% and would definitely return,.

2026-05-07 • via Tripadvisor
G
G5738FMcharlesd • Family
10
Anniversary weekend with our toddler
Pros:

The Newbury exceeded our expectations. Location was great, the hotel is beautiful and service was excellent, kudos to Muhammad who was a great help and the entire Newbury team. We traveled with our 1.5 year old daughter and they made our family feel welcome and made us feel like they genuinely wanted us to enjoy our time in Boston.

2026-05-06 • via Tripadvisor
J
Jane • solo_traveller • gb
10
2026-05-05 • via Nuitee
G
Generini • extended_group • it
10
2026-05-05 • via Nuitee
G
Generini • extended_group • it
10
2026-05-05 • via Nuitee
C
CHRISTOS • family_with_children • cy
9
Cons:

A bit small

2026-05-01 • via Nuitee
A
Amine • extended_group • ma
9
2026-05-01 • via Nuitee
A
A2540SHoliverp • Solo travel
10
Absolutely terrific 10/10
Pros:

I am not normally one to write reviews, but the Street Bar consistently knocks it out of the park in a way that’s hard to quantify. I am literally making my first TripAdvisor account to leave this review - it’s that good. Shasha is particularly terrific, and will make you feel at home and welcomed. She and the whole team at the street bar are exceedingly professional and thoughtful, and are true masters of their craft.

2026-04-29 • via Tripadvisor
S
Sherqatar2014 • Family
10
Another incredible stay at the Newbury
Pros:

Muhammad and Chad welcomed us so warmly and, as always, were incredibly helpful and genuinely wonderful. Mabel and Juan at breakfast at Contessa were exceptional, and Christopher, the assistant manager, was outstanding. Marco is truly a cut above — remarkable service, exceptional interpersonal skills, and a true professional. What an extraordinary team at The Newbury Boston. Thank you once again for another outstanding stay.

2026-04-29 • via Tripadvisor
C
Clara • solo_traveller • es
10
2026-04-28 • via Nuitee
S
S2390KIelenag • Family
10
Perfect location and amazing staff
Pros:

Isa is extremely kind and has the right suggestion if you are looking for something special in Boston

2026-04-27 • via Tripadvisor
D
Danie • extended_group • za
10
Exceptional
Pros:

Excellent!

Cons:

Location and Facilities

2026-04-25 • via Nuitee