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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Public transport tickets
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Evening entertainment
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Wine/champagne
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Boutique Hotel Overlooking Buckingham Palace
Individually Designed Rooms: Each room at The Rubens at the Palace is a unique blend of luxury and comfort, providing a homely feel with thoughtful touches.
Culinary Excellence: Indulge in the finest food and beverage offerings in London at the flagship English Grill restaurant, where signature classics and seasonal delights are grilled to perfection in a live-action kitchen.
Royal Experiences: From enjoying morning coffee with panoramic views at The Palace Lounge to embarking on an authentic culinary journey at the Curry Room, every moment at The Rubens is filled with royal elegance and top-notch service.
Book your stay at The Rubens at the Palace for an unforgettable experience in the heart of London.
Please be aware that on arrival at the hotel a credit or debit card or cash deposit must be provided for a pre charge/ authorization for the accommodations and for any extras. As a standard hotel policy, upon arrival an amount of £100.00 per night will be temporarily pre authorized on your card or taken as cash deposit towards any extras during your stay with us. Anything that is not used will be released from your card upon your departure from the Hotel.
A deposit may be required at the property.
Location
Guest Reviews
Amazing location. Staff friendly and helpful. Comfortable bed and lovely shower. Hotel was super quiet. Quite a treat to stay here!!
For the price of the room, a small fridge and a capsule coffee machine would have made it perfect
Absolutely everything. Service, ambience decor and cleanliness was perfect. Staff were so wonderful and nothing was too much trouble. Attention to detail and attentiveness was superb. So much to recommend this hotel.
There was nothing to dislike, at all.
El personal de limpieza los conserjes son encantadores, en recepción algunos también. A nosotros nos
Atendió una chica con un acento cerradísimo british y aunque intentamos mis hijos y yo entenderla ella no hizo ningún acercamiento a facilitarnos hablando más despacio
Location was excellent.
Our room was very comfortable and quiet.
Staff was welcoming and very responsive when we needed anything.
Hotel is beautiful and historic!
Maybe to offer cream tea in the morning.
The small room was very quiet and comfortable. It was nice to be provided with free bottled water and lovely toiletries. The bed was super comfortable.
It would have been nice to be able to open the window. The breakfast is extremely expensive, there are lots of good more reasonably priced breakfast places very close to the hotel. It is not appropriate to charge an 'optional' £15 service charge and then put customers in an embarrassing position if they have to ask at the reception desk to have this removed from their bill.
Location was amazing. The dining restaurant in the back had fabulous drinks and pizza. The staff at check in and out were so lovely and very helpful. The doormen were so kind every time we entered and left, they also helped so much with all our luggage, we didn’t have to haul any of it.
Staff were helpful, room was nice, bed comfortable, breakfast excellent.
Great location, super friendly and helpful staff. Great breakfast.
Nothing
Everything. Great location, great food. Exceptional staff. Extremely quiet room
Nothing
The hotel is in a great location within walking distance to the palace. Staff were very friendly.
Nothing
Perfect location , exceptional staff
The automatic addition of gratuity to your bar bill and then again to the same bill when paying on departure, if I wish to tip please let me do so
We liked the classic decor, location and (mostly) friendly staff.
Did not enjoy our dinner in the Curry House restaurant. They did not seem to be expecting us despite my email confirmation of the reservation. Staff was aloof, food choice was average and limited. We love Indian food and have eaten it all over the world. Disappointing experience.
Afternoon tea was only average compared to others we have had in high end venues likes Fortnum and Mason, The Empress Hotel in Victoria. The staff for the tea was very good, but the food was only average. Also unhappy about extra charges on our bill at check out that had not been explained. Daily service charges and a charge for breakfast we never had.
Welcoming and helpful staff
Excellent location
Comfortable room
Excellent breakfast
Stunning all around. Location is spectacular, hotel is exquisite but the real gem is the staff. Alicia and the desk, can’t not say enough about how she made us feel welcomed. The door man was also the highlight of our trip. The care he took with my mother was heartwarming- the concierges were so on point they did things before you needed to ask. Thank you to the The Rubins staff . We will be back.
Absolutely nothing
Perfect location for us- very near tube station
Room was lovely if a little small. The biggest thing I didn't like was the pressure to provide a tip for service afterwards. Service was fine but not exceptional but you actively have to refuse to tip/ ask the receptionist to refund you tip for service rather than giving on your own terms. It put me off going back. Surely if you pay staff appropriately a normal level of expected hotel service should be what you've already paid for in the price of the room.
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