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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Public transport tickets
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Evening entertainment
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Wine/champagne
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
Review Highlights
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Property Description
Luxurious Boutique Hotel Overlooking Buckingham Palace
Individually Designed Rooms: Each room at The Rubens at the Palace is a unique blend of luxury and comfort, providing a homely feel with thoughtful touches.
Culinary Excellence: Indulge in the finest food and beverage offerings in London at the flagship English Grill restaurant, where signature classics and seasonal delights are grilled to perfection in a live-action kitchen.
Royal Experiences: From enjoying morning coffee with panoramic views at The Palace Lounge to embarking on an authentic culinary journey at the Curry Room, every moment at The Rubens is filled with royal elegance and top-notch service.
Book your stay at The Rubens at the Palace for an unforgettable experience in the heart of London.
Please be aware that on arrival at the hotel a credit or debit card or cash deposit must be provided for a pre charge/ authorization for the accommodations and for any extras. As a standard hotel policy, upon arrival an amount of £100.00 per night will be temporarily pre authorized on your card or taken as cash deposit towards any extras during your stay with us. Anything that is not used will be released from your card upon your departure from the Hotel.
A deposit may be required at the property.
Location
Guest Reviews
Jon, doorman was wonderfully helpful.
Seems to advertise rooftop bar. That did NOT exist. It was next door and guests of the Rubens did NOT have access to it. Misleading...???
We enjoyed our stay! We especially enjoyed interacting with Jan and the other doormen! The men at the concierge counter were also helpful!
After staying on the outskirts of London it was a welcome change to call The Rubens home for a few days. Each time I entered or left the hotel it felt like home because of Jan’s sincere and warm welcome or ‘have a wonderful day’ parting encouragement. The front desk staff and bellmen were equally kind and helpful, particularly Robert. Thank you, gentlemen, for making me feel welcome and cared for.
Mr. Robert
The Ruben’s was very nice to stay in and perfect location for where I needed to be the next day.
My TV signal was not good and in the morning did not work at all.
We had a lovely experience at The Rubens at the Palace. It had old world charm and wonderful customer service.
Joe, our receptionist, was terrific from the moment we arrived and helped make our stay very pleasant. Our room was clean and comfortable. We loved having tea every afternoon in the hotel as well as dinner in The English Grill. Jan, the doorman was always pleasant and so helpful to us. He greeted us with a big smile each day.
The hotel was in the heart of the city and walking distance to many sights. Such a wonderful place to stay during our time in London.
Everyone is extremely nice, our entire family was surprised of how happy and how welcoming the staff made us feel.
A special shout to Robert bellman and shatvist at the front desk (I don’t know how to spell her name) but she was awesome! Location is just perfect as well!
We had another wonderful stay at Rubens by the Palace, this time for one night, and it was our third visit.
As we regularly travel to London from Bath for day trips, we often choose to stay overnight, and Rubens has become one of our favourite and most reliable hotels. The location is absolutely fantastic — so central and convenient, with everything feeling within easy reach. Even when we’re heading a little further across London, it’s so easy to get around by taxi, making it a perfect base for exploring the city.
The hotel itself always feels welcoming, comfortable and special, which is why we’re so happy to keep coming back.
A particular mention must go to Shristi, who was absolutely wonderful throughout our entire stay. She was warm, attentive and incredibly helpful, and really made us feel well looked after.
Thank you again to the whole team for another lovely stay. We look forward to returning again soon!
My wife and I have previously enjoyed Afternoon Tea at the Rubens, on this occasion we chose to also stop over for the night at the hotel. I'll review the Afternoon Tea separately, but suffice to say it was wonderful. In respect of the hotel, I can honestly say for the first time in many years we felt like we were experiencing hospitality the way it used to be, warm, engaging, thoughtful and personal. From the booking process to checking out, everything just works, seamlessly. We were always made to feel individual, as though we were the only guest in the hotel, the politeness and the professionalism of all staff was exemplary, and a testament to both the recruitment and training activity the management operate. The room itself was splendid, we were very fortunate to be upgraded and our room felt both opulent & luxurious but not pretentious, contemporary facilities but with the feeling of a bygone age of travel. Special mention to several of the people we were lucky enough to meet, firstly, John, for 46 years a valet at the Reubens, who parked our car and helped with our luggage, something I would ordinarily feel uncomfortable with, but John did it with such dignity and calmness it was an amazing first encounter on arrival. To the beautifully attired doorman, who's name escapes me, thank you for your courtesy and engaging conversation, a great humourist too... to all the reception team, for whom nothing is too much trouble, who clearly take real pride in their roles and it stands out a mile, from the presentation of their smart uniforms to their smiles and the language they use. The entire hotel exudes comfort and tranquillity, a place to escape the clamour of the busy streets of London, a haven of great food, fine wine and comfort. The Afternoon Tea as I've already mentioned, was sublime and those who made it so (Gabriel and Rakhi) I will thank in a separate review. Thanks to all who contributed to our short, but memorable experience, this will be our go to location whenever in London.
Fabulous staff, fabulous location with character and diversity. Close to walking in lovely parks. Comfy bed. Nice bar.
Small bathrooms by US standards.
This is the second time I've stayed here and it was absolutely brilliant! From being greeted cheerfully by Jan at the door to a seamless and welcoming check in everything was superb! My daughter and I were made to feel so welcome I would definitely return!
From the moment I pulled up at the kerb, the service was excellent. Everyone was friendly, guest focused. Nothing was an issue. Room was very comfortable, food was excellent. I would recommend people stay here.
Great value for money. Location was perfect for where I was working that evening. 4 minutes from Victoria station. The room itself was a great size single room and big enough to accommodate my large suitcase. Electric blinds, complimentary water, kettle, coffee machine. Lovely bed linen, great shower and Floris products in the bathroom. Extremely friendly and welcoming staff.
It was noisy in the corridors but I always travel with earplugs so didn't really affect me. There is a discretionary 15% hotel charge on check out which I wasn't told about but you can opt out of paying it.
We loved our stay at your hotel. It was a great experience. The staff were friendly, helpful, and exceeded expectations. The doormen were wonderful and helpful in flagging down taxis. Just an overall excellent stay. We will stay again next time we travel to London - and will recommend to friends.
The staff at The Rubens was fantastic, from the Bellhop (Pascal) to our Receptionist (Alicja), their attention to detail was superb. The room was comfortable and clean. The Rubens was in a great location, across from the Royal Mews and just down the road from Buckingham Palace. Also a nice walk to Trafalgar Square.
The Reubens is a lovely gem of a place to fully experience afternoon tea. The generous portions, offering so much choice that we had to take what was left home. The sandwiches delicious the kids favourite was the chicken encrusted with toasted almonds, mine the smoke salmon sandwich was exploding with flavour and texture. Always a winner the warm freshly baked scones with organic strawberry jam and real clotted cream. All the pastries were beautifully decorative, light and packed with flavour the strawberry cake was our favourite. A truly special experience for the whole family right by Buckingham Palace. We also loved the detailed service which was outstanding, welcoming and super friendly. We asked for a tea that wasn’t on the menu and a member of the team knew how to make it and delighted the kids and me with the resourceful approach to our request. Somehow they produced their own special version and it did not disappoint. We highly recommend this great location for the whole family, and friends. A tradition we will be embracing again soon. Apparently they update the menu every season with autumn around the corner our curiosity has been ignited. Thank you for the amazing day out to all the team.
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