Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms can be small

Categories

Cleanliness
9.3
Rooms are spotless and well-maintained, contributing to a positive experience.
Service
9.8
Staff are extremely friendly, attentive, and go above and beyond.
Location
9.3
Excellent location near iconic landmarks and public transport.
Room Quality
8.8
Rooms are cozy and comfortable, though some may find them small.
Amenities
8.8
Basic amenities are available, including an on-site restaurant and bar.
Value for Money
8.8
Good value considering the quality of service and location.
Food and Beverage
9.3
Food quality is excellent, particularly breakfast and special meals.
Overall Experience
9.5
A wonderful overall experience, highly recommended for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:43

Property Description

Luxurious Boutique Hotel Overlooking Buckingham Palace

Individually Designed Rooms: Each room at The Rubens at the Palace is a unique blend of luxury and comfort, providing a homely feel with thoughtful touches.

Culinary Excellence: Indulge in the finest food and beverage offerings in London at the flagship English Grill restaurant, where signature classics and seasonal delights are grilled to perfection in a live-action kitchen.

Royal Experiences: From enjoying morning coffee with panoramic views at The Palace Lounge to embarking on an authentic culinary journey at the Curry Room, every moment at The Rubens is filled with royal elegance and top-notch service.

Book your stay at The Rubens at the Palace for an unforgettable experience in the heart of London.

Important information:

Please be aware that on arrival at the hotel a credit or debit card or cash deposit must be provided for a pre charge/ authorization for the accommodations and for any extras. As a standard hotel policy, upon arrival an amount of £100.00 per night will be temporarily pre authorized on your card or taken as cash deposit towards any extras during your stay with us. Anything that is not used will be released from your card upon your departure from the Hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 70 per day.

Location

Guest Reviews

9.2
Based on 3585 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.5
E
Elina • family_with_children • gr
10
Excellent
Pros:

The people and the vibe!

2026-06-19 • via Nuitee
G
gillianmO8450PM • Business
10
Great location, warm welcome and excellent breakfast
Pros:

I recently stayed at The Rubens at the Palace and had a truly lovely experience. Although my visit was brief, it was exactly the rest I needed, and I’m already looking forward to returning later this year.
From the moment we arrived, the team made us feel incredibly welcome. My colleague and I were so grateful for the early check-in and the complimentary room upgrade - such a thoughtful touch that really set the tone for our stay.
The location is fantastic, making it easy to enjoy London’s highlights. We spent our evenings at meetings and events, and on returning to the hotel, it was a pleasure to come back to such a calm and comfortable environment.
Breakfast at the hotel was a real highlight - highly recommend the pistachio French toast, paired with a ginger shot, which was the perfect way to start the day after a busy evening.
Despite having a packed schedule waiting for us back home, the peace and quiet of the Rubens over those two nights provided a perfect reset.
Thank you to the whole team for such a warm and memorable stay - I look forward to visiting again soon.

2026-06-18 • via Tripadvisor
G
G3876NLtimothym • Family
10
Ambiance, Luxury, and Elegance
Pros:

The Reubens is an Edwardian-style hotel with all the ambiance, luxury, and elegance we expected! The entire staff was excellent and seemed to be at our beck and call. The amazing JT manned the concierge desk! There was never a question or a task that he couldn’t find an answer to or a remedy for. The location was close to all the sites we visited.

2026-06-17 • via Tripadvisor
F
Flyer787852 • Couples
10
100% service
Pros:

Lovely classic hotel right next to Buckingham Palace mews. Service amazing.

2026-06-17 • via Tripadvisor
8
87michk • Couples
10
Staff are fantastic
Pros:

From arrival, during your stay, in and out of Reception all staff are very welcoming & helpful. I have been in hotels around the world but I have never known such lovely genuinely welcoming staff.
I was also quite unwell during my stay. The staff rang checking I was okay & asking if they could be of any assistance.
Will happily stay here again. Thank you 🤗

2026-06-16 • via Tripadvisor
8
838lynseyg • Family
10
Brilliant 3 nights in Rubens at the Palace
Pros:

Fantastic hotel - the rooms were lovely, the food was great and all of the team are so friendly and helpful.

2026-06-16 • via Tripadvisor
L
Lynsey • couple • gb
10
Amazing 3 nights here
Pros:

Fantastic location, spacious rooms, great food and all of the team were so friendly and helpful.

2026-06-16 • via Nuitee
Q
Q5412GMadib • Couples
10
Weekend at the Ruebens
Pros:

The hotel is amazing. Every member of staff is super attentive and the location is perfect

2026-06-15 • via Tripadvisor
N
N5692LPcarlac • Family
10
Perfect for our needs!
Pros:

We had a lovely stay! There were nine of our family group with four separate rooms and we were all very happy with the accommodations, the staff and the location!

2026-06-14 • via Tripadvisor
L
Lorenzo • solo_traveller • it
5
vorrei ma non posso
Pros:

la posizione.lo staff gentile e collaborativo

Cons:

l'hotel in generale appare vecchio ma le camere non sono da cinque stelle..Chi ha dato una valutazione così alta non ha mai soggiornato in un vero cinque stelle.io sono rimasta delusa

2026-06-14 • via Nuitee
A
Andrew • extended_group • gb
9
Pros:

staff

Cons:

bed too small

2026-06-14 • via Nuitee
C
Claire • couple • gb
10
Effortlessly brilliant and such helpful and the professionalism of all the staff ensure guests have the most fantastic s
Pros:

The whole experience from start to finish at The Rubens is absolutely fantastic! Staff effortlessly ensure you are made to feel like a special guest and are so happy to help you to ensure your stay is outstanding.

Cons:

Nothing

2026-06-14 • via Nuitee
L
Liang • couple • us
10
Very pleasant stay !
Pros:

Location, service and breakfast

2026-06-13 • via Nuitee
C
chris • extended_group • gb
8
Great position and Good English styled accommodation for visiters to London.
Pros:

Position, ambiance, style.

Cons:

Noisy, very aware of movement next room and above. Not soft closing doors!

2026-06-11 • via Nuitee
E
Elizabeth • couple • us
10
2026-06-10 • via Nuitee
T
tropicalpalm • Couples • Henley in Arden, Warwickshire, England
10
A lovely Valentines weekend 💌
Pros:

A great hotel in a great location.

We were at first put in a room (blue striped room with King Charles on the wall) that didn’t have any windows that opened and the two windows in there had permanently closed blinds so we did ask for the possibility of being moved to a room with more natural light.

The manager was more than obliging and just said “it’s totally personal preference, we understand”, we were then offered a room with much more light so we were happy.

We stayed here for a theatre production of Wicked. It’s great proximity to the Apollo Victoria Theatre and the Wicked afternoon tea held at The Clermont 🫖

Great amenities and service. Both rooms very clean. Bar is really cool, old school vibe but quite dark.
Would stay again for sure when back in LDN 🇬🇧

2026-06-09 • via Tripadvisor
A
arnoldr559 • Couples
10
Wonderful.
Pros:

The staff were wonderful, friendly, very helpful and accommodating. The food at the restaurant was very good. The rooms are small compared to US, but the bed was comfortable. We had a wonderful stay and highly recommended.

2026-06-07 • via Tripadvisor
T
Td1831 • Family
10
Service and location can't be beat
Pros:

We stayed 4 nights at this lovely hotel and were treated like royalty. Our location was perfect walking distance to palace, Westminster and parliament/big ben. If we needed a taxi, the doorman was able to get one for us quickly. The full breakfast was well worth it each morning and the bar at the English Grill was a nice respite one evening for my husband's birthday before we headed out for dinner. They were even so kind as to get us take away breakfast on our last day as our travels were before breakfast opened. They alerted us when our car/transfer had arrived and loaded all bags for us. Highly recommended

2026-06-07 • via Tripadvisor
R
Renee • family_with_children • ca
8
bien mais chambre trop petite pour le prix
Pros:

Hotel bien situé, personnel accueillant et bonne insonorisation dans les chambres.

Cons:

Le wifi ne fonctionne pas toujours, la chambre supérieure avec vue sur les royal mews était beaucoup plus petite que prévu.
Nous pensions avoir un lit queen et c'était un lit double et juste assez d'espace pour passer autour. La décoration était jolie par contre.

2026-06-07 • via Nuitee
C
Chopper088 • Couples • New Orleans, Louisiana
10
SUPERB HOTEL IN LONDON
Pros:

This was our second stay at Rubens at the Palace and this is a fantastic hotel! Centrally located and very elegant but what sets it apart is the staff members whom we have come to know by name. So friendly, efficient and helpful in every single way. My husband and I travel a lot and we highly recommend all Red Carnation Hotels but in particular the Rubens…we wouldn’t stay anywhere else!

2026-06-06 • via Tripadvisor