Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms can be small

Categories

Cleanliness
9.3
Rooms are spotless and well-maintained, contributing to a positive experience.
Service
9.8
Staff are extremely friendly, attentive, and go above and beyond.
Location
9.3
Excellent location near iconic landmarks and public transport.
Room Quality
8.8
Rooms are cozy and comfortable, though some may find them small.
Amenities
8.8
Basic amenities are available, including an on-site restaurant and bar.
Value for Money
8.8
Good value considering the quality of service and location.
Food and Beverage
9.3
Food quality is excellent, particularly breakfast and special meals.
Overall Experience
9.5
A wonderful overall experience, highly recommended for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:43

Property Description

Luxurious Boutique Hotel Overlooking Buckingham Palace

Individually Designed Rooms: Each room at The Rubens at the Palace is a unique blend of luxury and comfort, providing a homely feel with thoughtful touches.

Culinary Excellence: Indulge in the finest food and beverage offerings in London at the flagship English Grill restaurant, where signature classics and seasonal delights are grilled to perfection in a live-action kitchen.

Royal Experiences: From enjoying morning coffee with panoramic views at The Palace Lounge to embarking on an authentic culinary journey at the Curry Room, every moment at The Rubens is filled with royal elegance and top-notch service.

Book your stay at The Rubens at the Palace for an unforgettable experience in the heart of London.

Important information:

Please be aware that on arrival at the hotel a credit or debit card or cash deposit must be provided for a pre charge/ authorization for the accommodations and for any extras. As a standard hotel policy, upon arrival an amount of £100.00 per night will be temporarily pre authorized on your card or taken as cash deposit towards any extras during your stay with us. Anything that is not used will be released from your card upon your departure from the Hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 70 per day.

Location

Guest Reviews

9.2
Based on 3608 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.5
A
Alessandro • solo_traveller • it
10
Perfect couple stay in Camogli
Pros:

Everything

Cons:

Nothing

2026-07-25 • via Nuitee
R
Rex • couple • gb
8
2026-07-25 • via Nuitee
R
Robert • couple • fr
10
This is the kind of place I like but the prices of breakfast, lunches, drinks, dinners are way too high
Pros:

Cleanliness, location,
Staff

Cons:

Prices of everything

2026-07-25 • via Nuitee
3
323cap • Family
10
Most impressive service and luxury accommodations
Pros:

We enjoyed 7 nights at The Rubens at The Palace. The location in Westminster is beautiful with plenty of dining on site at the Rubens as well as within walking distance. The rooms are clean, well kept with daily housekeeping service. The front desk, doorman, concierge, room service staff and restaurant staff are all very accommodating, professional and friendly. There is always someone quickly opening the door for guests and assisting with luggage. While in London we took a nice tour of Buckingham palace and St. James park which is a short walk from Hotel. There are 2 nearby grocery stores if needed, very short walk from hotel. Also locally with a quick taxi you can enjoy Chelsea, SOHO, and Hyde Park, and Harrods all areas with great shopping and dining. We saw a musical in the West End, also a short taxi. Bellman hail taxis for you whenever needed. The staff truly does everything necessary to provide a most comfortable and luxurious stay in London.

2026-07-24 • via Tripadvisor
C
Christopher • extended_group • us
9
2026-07-24 • via Nuitee
M
Mary • couple • us
10
Lovely classic English small hotel in excellent location for central London attractions.
Pros:

Location superb for central London attractions. Staff warm and welcoming.

2026-07-22 • via Nuitee
A
Ali • couple • iq
1
Pros:

Nothing

Cons:

The elevator very small
The road to the rooms kind of scary very bad and too many doors at night time as if you are in a horror movie
The rooms was so tight
I didn’t know why there is extra bed in the room

2026-07-21 • via Nuitee
R
Roman • family_with_children • kz
8
2026-07-21 • via Nuitee
S
Severson • family_with_children • us
8
One of a kind
Pros:

Excellent breakfast, love the location

Cons:

Room smaller than we thought, very small bathroom.

2026-07-21 • via Nuitee
F
Felicity • family_with_children • gb
8
Great location
Pros:

Wonderful friendly staff.

Cons:

Dodgy shower installation which meant you couldn't cool the water down properly.

2026-07-20 • via Nuitee
6
613alexandrac • Family • Paris, Ile-de-France
10
Perfect stay!
Pros:

We had the best stay in the Rubens At The Palace: the whole team, from the waiters and waitresses, to the front desk and of course the concierge, always here to help, to direct and to catch a cab! The food is delicious, whereas breakfast or dinner, and do not miss the teatime, the best in town! We felt like we were in a friendly house. Many thanks to all the team and we will be back with the greatest pleasure! Alexandra and Eleonore

2026-07-19 • via Tripadvisor
3
385ingville • Family
10
Highly recommended
Pros:

We had a wonderful stay. The location was perfect for sightseeing, and the hotel staff very friendly and helpfull. Very good breakfast. Rooms were clean and comfortable.

2026-07-19 • via Tripadvisor
J
jonrL5456XT • Family
10
Superb Hotel All Round!
Pros:

What can we say about the Rubens!!! Top notch all around! Accommodations, food and staff were superb and super accommodating! Definitely a place to come back to.

2026-07-19 • via Tripadvisor
A
Alexandra • couple • fr
10
2026-07-19 • via Nuitee
T
The_Somerton_Badger • Couples • Somerton, Somerset, England
2
Beyond pricey
Pros:

We went into the New York bar to escape the heat. There are prices, London prices and extortionate prices. £37 for a white wine spritzer and a small bottle of beer is beyond extortionate.

2026-07-17 • via Tripadvisor
S
Sunshine & Wine • solo_traveller • ca
6
2026-07-17 • via Nuitee
S
steinwiggo81 • Couples • Bodo, Nordland, Northern Norway
10
A perfect stay
Pros:

Very welcoming and warm service right from the start. We got an upgrade to a suite free of charge upon arrival and Henry VII was truly a wonderful room to stay in. Breakfast was also good and we can highly recommend dining at The English Grill as well. To all the staff at the Rubens. Thank you. You were amazing. Location is peak London right by Buckingham Palace. We will hopefully be back soon. Thank you.

2026-07-16 • via Tripadvisor
F
Francisco • couple • pt
10
2026-07-16 • via Nuitee
S
Spears • solo_traveller • au
10
A lovely hotel with highly respectful and delightful staff.
Pros:

This is the fourth time I have stayed: bc of the location; the staff and the facility

Cons:

The afternoon tea is a bit 'clunky': the sandwiches and cakes are not 'refined': cakes were on the large side and flavours were odd; sandwiches were not uniform and rather chunky: the scones however were light and fluffy with no hint of flour aftertaste: definitely the highlight as was the clotted cream

2026-07-14 • via Nuitee
L
lawrencehC3458QS • Couples
10
World’s best doorman (Jan)
Pros:

Stayed her for a few days in April ‘26. Loved it: great location (right behind Buckingham Palace), elegant, friendly helpful staff. We travel frequently & prefer older elegant ‘boutique’ type hotels, and this fit the bill beautifully. And this is the first hotel we’ve ever stayed in that we’d return to just due to the helpfulness & attentiveness of ‘Jan the doorman’ - made us feel like royalty!

2026-07-13 • via Tripadvisor