The Mayfair Townhouse – an Iconic Luxury Hotel

Hotels
•
Iconic Luxury Hotels
9 (187 reviews)
27-41 Half Moon Street, London, England, W1J 7BG , London , GB
44-208 138 3400

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Free WiFi
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Inconsistent service
Small room size for two

Categories

Cleanliness
8.71
Room was clean but the service staff's demeanor was lacking.
Service
8.68
Service varied greatly; staff was friendly but some felt unhelpful.
Location
9.72
Excellent location in Mayfair with nearby restaurants and attractions.
Room Quality
8.17
Rooms are generally well-appointed but can be small for two people.
Amenities
9.2
Well equipped with good WiFi and a surprisingly good restaurant.
Value for Money
9.16
Good value for the location and services offered.
Food and Beverage
9.21
Delicious breakfast and a well-rated restaurant.
Overall Experience
9.18
An enjoyable stay with room for improvement in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:45

Property Description

Experience the elegance of The Mayfair Townhouse – an Iconic Luxury Hotel, where sophistication meets comfort in the heart of London.

Modern Accommodations
Stay in one of our 172 air-conditioned rooms, each thoughtfully designed with free minibar items, flat-screen televisions, and luxurious bathrooms featuring designer toiletries. Enjoy complimentary wireless internet access to stay connected throughout your visit.

Recreational Amenities
Indulge in leisure activities at our fitness center or unwind in our beautiful garden. Stay refreshed with your favorite drinks at our inviting bar/lounge while our multilingual staff ensures every need is met with impeccable service.

Convenience at Your Fingertips
With a 24-hour front desk, dry cleaning/laundry services, and concierge assistance, every detail is tailored to enhance your experience, making your stay effortless and enjoyable.

Book your unforgettable escape at The Mayfair Townhouse today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9
Based on 187 reviews
Cleanliness: 8.71
Service: 8.68
Location: 9.72
Room Quality: 8.17
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
M
Mohammad • couple • ae
6
2026-05-31 • via Nuitee
P
Paul • couple • au
10
Pros:

Great breakfast and bar, and location was great. Very friendly staff.

2026-05-30 • via Nuitee
A
Andrew • couple • gb
8
Worth the extra £ for location
Pros:

Location and staff

Cons:

N/a

2026-05-29 • via Nuitee
S
Shashi • solo_traveller • us
10
Pros:

It was a boutique hotel in an excellent location and very walkable. The staff was courteous and attentive. I was traveling alone and felt safe and secure staying here

2026-05-28 • via Nuitee
O
Otto Tiefbau • solo_traveller • de
10
2026-05-28 • via Nuitee
S
SERHAN • couple • tr
10
Pros:

Great staff and cleanliness

2026-05-28 • via Nuitee
D
Douglas • solo_traveller • sg
3
2026-05-28 • via Nuitee
J
Jane • couple • gb
9
Great for a weekend away in London
Pros:

Room was spacious, well equipped and had excellent air conditioning. The location is great for exploring central London being only a 5 minute walk to Green Park underground. The staff are welcoming and helpful.

Cons:

-

2026-05-28 • via Nuitee
J
Judith • couple • au
1
Terrible. Air-conditioning didn’t work. Management are unprofessional.
Pros:

There was very little to like as our air conditioning did not work and the staff pretended to fix it each time we complained. They did not fix it. We were very hot and it ruined our holiday.

Cons:

Our air conditioning didn’t work, the staff pretended to fix it but did not. We were very hot and it ruined our holiday. We had to walk sideways into our tiny bathroom. It was very dangerous. The soundproofing is completely inadequate and we had very broken sleep. It is NOT a 5-star hotel. Communication before our stay was terrible. They lied and said the room we booked had windows that opened - it didn’t. Had they been honest we would have cancelled our booking. The room they moved us to was hot, noisy and you could also hear the London Underground roaring every few minutes even though we were on the first floor. Regarding the faulty air conditioning they offered us a reduced rate etc on a FUTURE stay but no partial refund for not providing a key service of working air conditioning. It was a hollow and cynical offer as we would never stay there again. We now have to interrupt our holiday to make a formal complaint to the relevant authorities. We found the hotel to be absolutely terrible. It ruined our trip to London.

2026-05-28 • via Nuitee
P
Philip Osborne • couple • gb
10
2026-05-27 • via Nuitee
R
ruth • family_with_children • be
10
2026-05-27 • via Nuitee
C
Chris • couple • gb
10
Excellent location for a long weekend in London
Pros:

Great location and quality rooms

Cons:

Nothing

2026-05-27 • via Nuitee
E
Elizabeth • couple • gb
9
2026-05-27 • via Nuitee
M
Mohammed • solo_traveller • au
10
will come back again.
Pros:

staff were friendly and know how to engage with people.

2026-05-27 • via Nuitee
M
Melis • solo_traveller • tr
10
2026-05-27 • via Nuitee
D
Dan • couple • il
3
Just do not go to hotels that sell you rooms under the underground
Pros:

Location is perfect!

Cons:

I was placed on the first floor where one can hear the underground every 1.5 min and overheard the weekend at nights every 10-15 min.
Room like this should not be sold to anyone. I was there multiple times at high floor and it was really great experience. I asked to change rooms but the hotel was fully booked. We had to leave a day before (no reimbursement and no receipt was given even two days later).
Super noisy room although I asked for a quiet room. Again , do not sell these train noise rooms on grand floor and first floor (main was on the first floor). The front desk knew about the noise from these rooms and accept on saying we are sorry - nothing happen.
I also asked for the front desk manager and when wrote an e-mail to him did not get a reply…

2026-05-26 • via Nuitee
N
Nils • couple • de
10
2026-05-26 • via Nuitee
S
Sue • couple • gb
6
Good hotel and location but won’t stay again due to the service charge
Pros:

Location and comfort

Cons:

We were not aware that a service charge would be due upon checkout. Not at all happy about this additional cost

2026-05-26 • via Nuitee
S
Sarah • couple • gb
9
2026-05-26 • via Nuitee
Y
Yves • solo_traveller • fr
8
Pros:

L'emplacement en plein cœur de Londres

2026-05-25 • via Nuitee