Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient/park-front location
Comfortable, immaculate rooms
Friendly and helpful staff (many reports)
Quiet and restful environment
Cleaning service praised
Room upgrades provided on occasion
Attractive decor and facilities
Good breakfast
Cons:
Inconsistent staff hospitality (some cold/unaccommodating)
Unclear payment procedures and double-charging reservation issue
Unexpected/inconsistent parking charges
Concierge/front-desk bedside manner issues
Some meals bland (specific mention of cod)
Internet not always reliable
Taxi availability/coordination can be challenging at certain hours

Categories

Cleanliness
9.5
Rooms repeatedly described as comfortable, immaculate and quiet; cleaning service specifically praised.
Service
8.6
Mixed impressions: many mentions of friendly, helpful staff and excellent service from familiar faces, but several reports of cold/unaccommodating staff, concierge bedside-manner issues, and problematic front-desk handling of payments/parking.
Location
9
Convenient, park-front location praised and good for walking into the city centre; noted as slightly away from the very center but seen as a positive by some guests.
Room Quality
9.2
Rooms described as comfortable, upgraded on occasion, with attractive decor and a quiet, restful environment.
Amenities
8.2
Breakfast liked but other meals were described as bland; internet outages and inconsistent parking/taxi support were reported and lowered this score.
Value for Money
8.1
Generally good value due to room quality and occasional complimentary upgrades, but unclear payment procedures and unexpected parking charges reduced perceived value.
Food and Beverage
8.2
Breakfast receives positive mentions, but other meals (specific mention of bland cod) drew criticism, giving an overall slightly above-average score.
Overall Experience
9.6
Overall pleasant stays with strong positives (location, rooms, many helpful staff); isolated service inconsistencies and administrative issues tempered but did not outweigh the good experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Accommodation
InterContinental Lisbon offers chic, spacious guestrooms with panoramic views of Eduardo VII Park. Enjoy flat-screen TVs, satellite channels, and free WiFi during your stay.

Exquisite Dining Options
Indulge in a wide range of international and Portuguese specialties at the hotel's Akla Restaurant. For a more casual setting, head to the UpTown Bar for a relaxing drink in a homely environment or explore nearby local dining options.

Convenient Location
Situated near Marques de Pombal Metro Station, the hotel provides easy access to Lisbon's iconic attractions like Bairro Alto, Rossio, and Chiado. Don't miss the opportunity to explore the historical downtown just a short drive away.

Ready to experience luxury in the heart of Lisbon? Book your stay at InterContinental Lisbon now.

Important information:

Please note that the half board rate is for 2 Adults. Children are not included and will be charged a half board supplement directly by the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Property Video

Guest Reviews

8.8
Based on 709 reviews
Cleanliness: 9.5
Service: 8.6
Location: 9
Room Quality: 9.2
Amenities: 8.2
Value for Money: 8.1
Food and Beverage: 8.2
Overall Experience: 9.6
R
RUISEN • family_with_children • cn
5
2026-10-30 • via Nuitee
J
Jose • couple • pt
7
2026-10-25 • via Nuitee
G
Gustavo • solo_traveller • br
10
2026-10-24 • via Nuitee
R
Ruth A. and David • couple • us
10
Lovely hotel conveniently located. Our room was comfortable and immaculate.
Pros:

Convenient location, friendly staff, comfortable, quiet and clean room.

2026-10-23 • via Nuitee
R
ravona • family_with_children • il
10
2026-10-14 • via Nuitee
Y
Yaseen • couple • om
8
This time the hospitality wasn’t as we expected. Some staff are cold and not very accommodating.
Pros:

We always come to this hotel when we are in Lisbon. We like the old school hospitality of a hotel like intercontinental.

Cons:

It’s a bit far from center but that’s fine with us. This time the staff were not as friendly and accommodating as we expect from a hotel like this. We remember some faces from our previous stays and they were excellent. But new faces were … let’s say they need to learn a bit more about hospitality business.

2026-10-07 • via Nuitee
F
Flavio • solo_traveller • br
8
2026-09-18 • via Nuitee
B
Boris • solo_traveller • il
10
2026-09-16 • via Nuitee
S
Suhwa • solo_traveller • kr
10
Pros:

8박9일 포르투갈 여행 중 가장 규모가 큰 호텔이었습니다. 소형 고급 호텔들과는 다른 규모에서 주는 편안함이 있습니다. 위치는 주요 관광지 앞은 아니지만 공원 앞이라 마지막 숙박으로 최고였습니다. 조용하고 차분해서 좋았어요. 직원들 또한 친절했어요.

Cons:

관광지가 조금 멀다는 점? 하지만 그게 장점이기도 합니다.

2026-09-04 • via Nuitee
L
Lior • family_with_children • il
10
2026-08-31 • via Nuitee
Y
Yinebi • extended_group • ng
6
It was a pleasant stay in all.
Pros:

I liked the breakfast but found other meals very bland. Especially the Cod....

Cons:

It should be made clear to guests that at certain hours, it takes longer to get a taxi and might be challenging if you need a specific kind of car. This made my airport pick-up from the hotel complicated and could have became a problem for me. The concierge staff should work on their bedside manner.

2026-08-31 • via Nuitee
A
Andreas • couple • cy
7
Overall, it’s a nice hotel with good service, a good location, and comfortable rooms, but the policies and payment proce
Pros:

The cleaning service, the room, and the location were all very good, especially if you want to walk down to the city centre. They also upgraded our room at no extra cost due to an issue on their side, which was a very nice gesture and clearly an effort to make up for the inconvenience.

Cons:

However, there were some serious issues with the payment and parking arrangements.

At check-in, they reserved the full amount for all the booked nights on our card. At check-out, instead of simply releasing the original reservation and charging the correct amount, they charged the amount again while the initial reservation was still pending. As a result, our account temporarily showed a negative balance equivalent to almost double the hotel cost. This was done without any prior explanation, and we could not find any clear information about this procedure either during the Booking.com reservation or in the IHG policies.

Another issue concerns the parking. We stayed for 7 nights under two separate bookings. During the first 5 nights, we rented a car. When we arrived at the hotel, a gentleman from the hotel took the car and parked it in a dedicated parking area next to the hotel, without charging us anything.

However, during our final 2 nights, when we were checking out and preparing to go to the airport, the lady at the front desk suddenly asked us to pay €25 for one night of parking. We obviously did not accept this charge, especially since it was our final day and the rental car had already been returned to the company several hours earlier.

Overall, while the room, cleanliness, location, and the room upgrade were positive aspects, the unclear payment procedure and inconsistent information regarding parking were disappointing and should be communicated much more clearly to guests.

2026-08-27 • via Nuitee
S
Sandra • family_with_children • us
10
We had a lovely albeit short stay, at the intercontinental in Lisbon the staff were extremely helpful and friendly and v
Pros:

Beautiful hotel with great decor and facilities

Cons:

Great property no complaints or comments

2026-08-27 • via Nuitee
J
João • couple • pt
1
2026-08-27 • via Nuitee
A
Arij • extended_group • ae
1
2026-08-26 • via Nuitee
A
Andreas • couple • cy
10
2026-08-25 • via Nuitee
C
CHRISTOPHER • couple • au
9
Great stay and location
Pros:

Location was great

Cons:

Internet wasn't working at times

2026-08-24 • via Nuitee
P
pepe_cheltenham • Couples • Madrid
10
Superb stay at IC Lisbon. A long-overdue review — apologies for the delay.
Pros:

My partner and I chose Lisbon to celebrate my birthday, and I used my IHG Ambassador Complimentary Weekend Night Rate for our stay at the InterContinental Lisbon.

We were upgraded to a superb suite with a huge terrace overlooking the city, and there was a birthday cake waiting for us in the room — a lovely and thoughtful touch.

The housekeeping service was excellent, and lunch at the restaurant was a superb experience. The Club Lounge was also cozy and welcoming, adding to the overall comfort of our stay.

The dry martini at the bar was good, though perhaps not quite at the same exceptional level as the rest of the experience — I would rate it a 7/10.

Carolina Silva, Guest Experience Manager, truly personified what hospitality is all about. She made our stay unforgettable, and we are very grateful for the care and attention she showed throughout our visit. Every member of staff we encountered was friendly, warm, accommodating, and professional, but Carolina was just over the top.

2026-08-20 • via Tripadvisor
D
DoctorPLee • Family
10
Excellent Hotel
Pros:

My family had a very pleasant and enjoyable stay. The staff were excellent. I highly recommend this hotel to anyone visiting Lisbon.

2026-08-17 • via Tripadvisor
D
DANIELA • couple • it
9
Come sempre, perché ho già soggiornato da voi a Berlino, mi sono trovata benissimo.
Pros:

Bene. Colazione molto ricca e varia.
Ho chiesto la sostituzione della camera perché aveva una brutta vista interna. Sono stati molto disponibili e hanno soddisfatto la mia richiesta.

Cons:

La prima camera, aveva una brutta vista interna.

2026-08-17 • via Nuitee