Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Super location
Friendly and helpful staff
Spacious and comfortable rooms
High-quality breakfast
Cons:
Noise from neighboring rooms
Complicated parking arrangements

Categories

Cleanliness
8.31
Cleanliness was generally good, but there are reports of noise from other rooms.
Service
9.28
Staff were praised for being pleasant, helpful, and attentive throughout the stay.
Location
9.32
Guests consistently praised the hotel's central location and accessibility.
Room Quality
8.77
Rooms were described as spacious and comfortable, though some noted minor issues.
Amenities
8.8
Amenities were appreciated but some guests found parking arrangements complicated.
Value for Money
8.76
General sentiment was positive, yet some felt certain services were overpriced.
Food and Beverage
8.81
Breakfast offerings were well-received with good quality and variety.
Overall Experience
9.18
Overall experience was highly rated, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:48

Property Description

Luxurious Accommodation
Hotel Carlton, a stunning landmark in Bilbao, offers elegantly decorated rooms with modern amenities, ensuring a comfortable stay. From classic to contemporary designs, each room features air conditioning, a flat-screen TV, and a private bathroom.

Convenient Facilities
Guests can enjoy complimentary access to the hotel's gym, business center with free internet, and a printer. The free Wi-Fi available throughout the property ensures seamless connectivity. Moreover, the complimentary minibar adds a touch of luxury to your stay.

Gastronomic Delights
Indulge in Basque delicacies and international favorites at the grand restaurant, where the menu changes daily. Located near Gran Vía and the Guggenheim Museum, Hotel Carlton offers the perfect blend of convenience and luxury for your Bilbao getaway.

Book now to experience the charm and sophistication of Hotel Carlton in the heart of Bilbao!

Important information:

License number: H.BI.00003Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Location

Guest Reviews

8.9
Based on 6489 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.18
R
Rendon • solo_traveller • es
2
2026-08-29 • via Nuitee
P
Philippe • couple • fr
10
2026-08-29 • via Nuitee
K
Kurt • couple • de
10
Mich interessiert es nicht, ob ein Hotel 4 oder 5 Sterne verdient hat. Wichtig ist, dass ich mich wohl fühle und das hab
Pros:

Besonders hervorzuheben ist die Lage des Hotels. Vom Hotel ist alles fußläufig erreichbar und die U-Bahn zum Strand ist auch fast vor der Tür.

Cons:

Mir hat alles gefallen.

2026-08-29 • via Nuitee
A
Alexandr • couple • kz
10
Pros:

Very good location

Cons:

Maintenance is required in hotel

2026-08-29 • via Nuitee
A
Anne • couple • gb
10
Great hotel and location
Pros:

Location, rooms and staff all excellent

Cons:

Unfortunately Terrace bar closed for private function.

2026-08-28 • via Nuitee
H
Hasnaa • solo_traveller • fr
10
2026-08-28 • via Nuitee
J
JAVIER • solo_traveller • es
9
2026-08-28 • via Nuitee
K
khalifa • solo_traveller • sa
8
2026-08-28 • via Nuitee
J
JOHNSON • couple • ci
9
Hôtel impeccable mais personnel restaurant limite
Pros:

L’emplacement

Cons:

Le service au restaurant. On me plaçait toujours dans le fond de la salle même

2026-08-28 • via Nuitee
F
Frank • solo_traveller • de
10
Toller Aufenthalt in einer tollen Stadt
Pros:

Die Lage ist toll, die Zimmer ansprechend, schönes stimmiges Ambiente, sehr freundliches Personal

2026-08-28 • via Nuitee
B
BIN • family_with_children • cn
9
2026-08-27 • via Nuitee
C
Carlos • couple • es
8
2026-08-27 • via Nuitee
T
takaharu • couple • jp
8
2026-08-27 • via Nuitee
A
ALINA SILVIA • solo_traveller • it
8
Hotel storico con posizione ottima
Pros:

La posizione è la colazione.Hotel storico fascinoso.

Cons:

Nulla

2026-08-27 • via Nuitee
J
Jorge • couple • es
9
2026-08-27 • via Nuitee
F
Fabio • solo_traveller • it
10
2026-08-27 • via Nuitee
G
Giuseppe • solo_traveller • it
8
ci ritornerei
Pros:

posizione, cortesia dello staff (Giuseppe ed Anton), bellezza dell'edificio storico, colazione, la caposala molto gentile, mi è stato consentito il check ritardato

Cons:

andrebbe migliorato il servizio congergie

2026-08-26 • via Nuitee
P
Penny • couple • gb
9
Beautiful grand hotel with spacious rooms. Very traditional and staff very helpful.
Pros:

Beautiful grand hotel with Art Nouveau features. Very traditional. Staff extremely helpful especially with the underground parking. Well situated for the Guggenheim and the old town.
Breakfast not cheap but fantastic choice including cooked options.
Huge grand room with large bathroom. Huge bed, very comfortable stay.

Cons:

Nothing! Loved it!

2026-08-26 • via Nuitee
D
Daniel • solo_traveller • us
10
Very comfortable!
Pros:

The bed was VERY comfortable. Just like home!

Cons:

Breakfast was too expensive.

2026-08-26 • via Nuitee
E
Emilio • couple • es
6
Hotel anticuado
Pros:

Ubicación y fachada

Cons:

Baños y salones muy antiguos. Tuve que solicitar hasta en tres ocasiones un lustrazapatos para que me lo dieran.

2026-08-26 • via Nuitee