Hotel Carlton

Hotels
8.9 (6302 reviews)
Plaza de Federico Moyúa, 2 , Bilbao , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Super location
Friendly and helpful staff
Spacious and comfortable rooms
High-quality breakfast
Cons:
Noise from neighboring rooms
Complicated parking arrangements

Categories

Cleanliness
8.31
Cleanliness was generally good, but there are reports of noise from other rooms.
Service
9.28
Staff were praised for being pleasant, helpful, and attentive throughout the stay.
Location
9.32
Guests consistently praised the hotel's central location and accessibility.
Room Quality
8.77
Rooms were described as spacious and comfortable, though some noted minor issues.
Amenities
8.8
Amenities were appreciated but some guests found parking arrangements complicated.
Value for Money
8.76
General sentiment was positive, yet some felt certain services were overpriced.
Food and Beverage
8.81
Breakfast offerings were well-received with good quality and variety.
Overall Experience
9.18
Overall experience was highly rated, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:48

Property Description

Luxurious Accommodation
Hotel Carlton, a stunning landmark in Bilbao, offers elegantly decorated rooms with modern amenities, ensuring a comfortable stay. From classic to contemporary designs, each room features air conditioning, a flat-screen TV, and a private bathroom.

Convenient Facilities
Guests can enjoy complimentary access to the hotel's gym, business center with free internet, and a printer. The free Wi-Fi available throughout the property ensures seamless connectivity. Moreover, the complimentary minibar adds a touch of luxury to your stay.

Gastronomic Delights
Indulge in Basque delicacies and international favorites at the grand restaurant, where the menu changes daily. Located near Gran Vía and the Guggenheim Museum, Hotel Carlton offers the perfect blend of convenience and luxury for your Bilbao getaway.

Book now to experience the charm and sophistication of Hotel Carlton in the heart of Bilbao!

Important information:

License number: H.BI.00003Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 34 per day.

Location

Guest Reviews

8.9
Based on 6302 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.18
J
Jens • extended_group • no
8
2026-07-25 • via Nuitee
Мariya • extended_group • bg
10
Amazing spot
Pros:

Nice hotel. Especially the lobby was so beautiful. You feel in heaven. Amazing breakfast. Wonderful location. Everything was super

2026-07-25 • via Nuitee
M
Malin • extended_group • se
9
Pros:

Läget

Cons:

Lyhörda rum

2026-07-25 • via Nuitee
X
Xavier • solo_traveller • es
9
El Carlton es un clásico que responde a su tradición, se conserva, el desayuno es excepcional
Pros:

La habitación y el ambiente del hotel, el desayuno es de los mejores que he probado

Cons:

Algún detalle de la habitación (baño pequeño, aire acondicionado sin margen de maniobra, pocas almohadas) pero no empañan una estancia magnífica

2026-07-25 • via Nuitee
H
Hector • couple • ar
10
Excelente
Pros:

Todo

Cons:

Nada

2026-07-25 • via Nuitee
R
Rebecca • solo_traveller • ie
10
Pros:

Excellent location.

2026-07-24 • via Nuitee
Øivind Martin • solo_traveller • no
10
Utmerket valg!
2026-07-24 • via Nuitee
D
delfina • couple • ar
10
Pros:

Todo perfecto
Muy lindo y cómodo , buena ubicación y atención .

2026-07-24 • via Nuitee
P
Peter • solo_traveller • au
8
2026-07-23 • via Nuitee
E
EDUARDO • extended_group • es
9
2026-07-23 • via Nuitee
R
Rys-Armijo • solo_traveller • us
9
2026-07-23 • via Nuitee
T
Torbjorn • solo_traveller • se
9
Perfekt läge, vackra lokaler och god mat
Pros:

Fantastisk frukost

Cons:

Sängen för hård

2026-07-23 • via Nuitee
J
janis • couple • gb
10
2026-07-23 • via Nuitee
T
Talal • couple • kw
7
Pros:

Very friendly nice staff

Cons:

Old hotel could be noisy because of the street

2026-07-23 • via Nuitee
S
Sinead • couple • ie
7
2026-07-23 • via Nuitee
B
Bjørn • couple • dk
9
Pros:

Great hotel with a great location in Bilbao

Cons:

Parking was a bit diffucult

2026-07-22 • via Nuitee
C
Christine • couple • fr
9
Excellent
2026-07-22 • via Nuitee
F
Frédéric • couple • ch
10
Very good address
Pros:

It’s central location, the room

Cons:

Maybe the terrace which is too small

2026-07-22 • via Nuitee
M
Michiel • couple • nl
7
Pros:

Locatie

Cons:

Beetje sleets

2026-07-22 • via Nuitee
I
Iuliana Sorina • solo_traveller • es
9
Pros:

La ubicación y la cama muy cómoda

2026-07-21 • via Nuitee