Hotel Eden

Hotels
9 (1124 reviews)
135, rue de Lausanne , Geneva , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
High prices
Limited breakfast options

Categories

Cleanliness
9
The rooms were very clean which was the main positive.
Service
10
Every single staff member was absolutely amazing and provided excellent customer service.
Location
9.5
Great location for visiting the Palais des Nations and well-connected to the city.
Room Quality
8.5
Rooms were described as charming but somewhat small; certain guests found certain aspects basic.
Amenities
8.5
Good amenities but some guests felt the breakfast options were limited.
Value for Money
9
Some guests commented on high prices but mentioned good value for the location.
Food and Beverage
8
Breakfast was disappointing with a mix of homemade and industrial items; simplicity noted.
Overall Experience
9.5
Overall positive experiences with delightful stays and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:43

Property Description

Luxurious Accommodation
The Hotel Eden, overlooking a stunning park in Geneva, offers cosy rooms with free Wi-Fi, ADSL internet, and air conditioning for a comfortable stay.

Culinary Delights
Start your day with a delicious buffet breakfast and savor traditional French and international cuisine at the on-site restaurant with a daily changing menu of seasonal specialties.

Prime Location
Conveniently located near Lake Geneva, the city centre, and international organizations, Hotel Eden is the perfect choice for both leisure and business travelers.

Experience luxury, great food, and a prime location at Hotel Eden. Book now to secure your stay!

Important information:

Please note that the restaurant is closed on Saturdays, Sundays and bank holidays.

When booking 3 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs CHF 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1124 reviews
Cleanliness: 9
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
P
Pala Margret • couple • is
3
Good for most parts. Dissapointment in how an uncomfortable incident was handled
Pros:

The location was nice, room was clean and nice in every way. Breakfast was very good! The hotel had character.

Cons:

At 5 AM, we were abruptly woken up by the emergency fire alarm in our room. Understandably shaken, we rushed downstairs expecting a real emergency, especially since a fire drill would be highly unusual in the middle of the night. When we reached the exit, we met a staff member who seemed surprised that we were rushing out, even though the alarm had been ringing for several minutes. He assured us there was no emergency and told us to return to our room to sleep. After such a shock, however, we struggled to fall back asleep for the rest of the night.

When we asked the front desk for clarification the next morning, we were told that the night receptionist had briefly left the desk to attend to another task. During that time, a guest needed to exit the building immediately. Because the doors were locked and no staff was present, the guest pressed the emergency release button behind the desk to open the doors, which triggered the hotel-wide alarm.

While the incident itself was highly disruptive, the lack of proactive communication afterward was the most disappointing part. The hotel’s only response was a generic apology note placed in the elevator. No effort was made to check in with guests or offer a small gesture of goodwill for the massive inconvenience. When I initially inquired about this, I was told nothing could be done. It was only after mentioning my disappointment a second time during checkout that the receptionist called a supervisor and offered us two complimentary drinks. Since we were literally on our way to the airport, this gesture unfortunately came too late to be of any use.

To the management: A situation like this requires proactive hospitality. Even a small token offered automatically in the morning would have left a completely different impression. Having to repeatedly ask for the hotel to acknowledge the inconvenience left a disappointing aftertaste to our stay.

2026-05-30 • via Nuitee
T
Tilo • solo_traveller • ch
7
Pros:

Sauber, sehr nett, komfortabel, relativ preiswert

Cons:

Zimmer etwas klein

2026-05-29 • via Nuitee
J
Jones • extended_group • us
8
Delightful
Pros:

Need to keep up with replacing items, both at breakfast ( confitures, le eau, juice, etc) and in the room we ran out of body lotion on our 1st day and tissues. Also our shower leaked through the sliding door and we should have had more towels to clean up the water. Also the big shower head did not turn on. Maybe it wasn't attached. Over all, we were very pleased with 5th he hotel,the employees and the location.

Cons:

See above

2026-05-28 • via Nuitee
I
Iris • family_with_children • ch
7
2026-05-27 • via Nuitee
J
Juliette • extended_group • ch
4
Cons:

Frühstück sehr mager. Schlecht präsentiert, vieles hat gefehlt. Nicht empfehlenswert!

2026-05-24 • via Nuitee
C
Cinzia • family_with_children • ch
4
sehr schlechtes Frühstück & schmutziger Teppich im Zimmer
Pros:

Parkplatz, nah am See und der Busstation

Cons:

Sauberkeit, Frühstück

2026-05-24 • via Nuitee
J
Jai Ganesh • solo_traveller • in
8
2026-05-24 • via Nuitee
P
Peter • couple • de
7
2026-05-22 • via Nuitee
J
Jana • solo_traveller • sk
6
2026-05-20 • via Nuitee
B
Bram • solo_traveller • lu
9
2026-05-20 • via Nuitee
P
Patricia • solo_traveller • dk
8
2026-05-20 • via Nuitee
A
Archie1982 • solo_traveller • pl
8
2026-05-19 • via Nuitee
T
TimothyR543 • NONE • Downey, California
8
Quaint place with good location
Pros:

We really enjoyed staying here! Staff is amazingly friendly and helpful. Camille at front desk was so nice, knowledgeable and helpful. Margot and Givi in the restaurant were sweet and wonderful. This was our first stop of a 24 day trip so we were weary during the stay, but they made it all the better.

2026-05-18 • via Tripadvisor
P
Pilgus • Business • Toreboda, Vastra Gotaland County, West Coast
10
A cosy hotel with helpful staff
Pros:

Very happy with my stay at Hotel Eden. The hotel is rather small with a cosy feeling and helpful friendly staff. Also good rooms with comfortable beds.

2026-05-18 • via Tripadvisor
G
Gregor • couple • at
9
2026-05-18 • via Nuitee
T
Torbjörn • solo_traveller • se
10
Hemtrevligt hotell med vänlig och hjälpsam personal
Pros:

Hemtrevligt och precis lagom stort. Vänlig och hjälpsam personal.

2026-05-18 • via Nuitee
K
Kjaer • family_with_children • dk
9
2026-05-17 • via Nuitee
D
Duncan • extended_group • ca
10
2026-05-17 • via Nuitee
K
Kiama • solo_traveller • ke
7
2026-05-17 • via Nuitee
S
Saba • couple • fr
7
Pros:

Le personnel était très sympa et serviable.
La chambre était propre.
Petit déjeuner standard.
Tickets de transport offert par l’hôtel.

Cons:

Salle de bain et toilettes était trop près du lit et la porte était en verre donc peu d’intimité.
Le prix était très élève vu l’emplacement qui est un peu loin du centre-ville

2026-05-16 • via Nuitee