Embassy Suites by Hilton Kansas City Overland Park

Hotels
•
Hilton Worldwide
7.8 (140 reviews)
10601 Metcalf Avenue at I-435, Overland Park, Kansas, 66212 , Overland Park , US
+1 913-649-7060

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Pets allowed

Facilities

Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
Conference space
Golfing nearby
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean rooms noted by some guests
Friendly/helpful staff and responsive maintenance
Free breakfast and complimentary happy-hour drinks/snacks
Convenient location near attractions and restaurants
Comfortable beds / comfy rooms (mentioned)
Easy to find / good access
Some guests enjoyed their overall stay
Cons:
Rooms not consistently cleaned / housekeeping failures
Old, worn rooms and dated bathrooms
Noisy air conditioning and plumbing; elevator issues
Pool/hot tub small or appeared dirty / not warm
Toilet problems and unpleasant odors reported
Ants observed in rooms
Paying for parking; reservation/check-in errors

Categories

Cleanliness
5.5
Multiple reviews report rooms not being made up, missing towels, sheets smelling, ants, and a faulty/odorous toilet — overall cleanliness is a clear weak point.
Service
9.2
Staff are repeatedly described as nice and helpful (maintenance responded quickly, several mentions of friendly staff and a 'great team'), though there are isolated front-desk/reservation handling complaints.
Location
9.4
Consistently noted as convenient and close to attractions/restaurants; many reviewers praised the easy-to-find, convenient location.
Room Quality
6
Rooms are frequently described as old, worn, small, with noisy AC/plumbing and dated bathrooms — comfort is okay (beds comfy) but the room condition is below contemporary expectations.
Amenities
8.6
Complimentary happy-hour drinks/snacks and breakfast are positive; however the pool/hot tub and some facilities were described as small, cool or looking dirty, and elevators are slow/broken at times.
Value for Money
6.2
Mixed value: free breakfast and perks are positives, but paying for parking, being bumped from a paid premium room, and perceived cutbacks/run-down condition reduce perceived value.
Food and Beverage
9
Breakfast is frequently praised (described as delicious and well done) and complimentary snacks/drinks are appreciated; there are isolated complaints about omelet preparation and reduced offerings.
Overall Experience
8.5
Overall sentiment is mixed-to-positive: many guests enjoyed their stays (comfortable beds, helpful staff, good breakfast, great location) but repeated facility and cleanliness issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Amenities
Indulge in the indoor pool, spa tub, and 24-hour fitness center. Relax with American cuisine at Sweetgrass Cafe or unwind in the bar/lounge.

Corporate Retreats
With a 24-hour business center, 1798 sq ft of event space, and convenient proximity to major corporations, this hotel is ideal for business travelers.

Convenient Location
Located near Overland Park Convention Center and minutes from shopping centers, medical facilities, and golf clubs, the Embassy Suites offers the perfect blend of leisure and business travel.

Book your stay at Embassy Suites by Hilton Kansas City Overland Park for a seamless blend of luxury and convenience.

Important information:

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

7.8
Based on 140 reviews
Cleanliness: 5.5
Service: 9.2
Location: 9.4
Room Quality: 6
Amenities: 8.6
Value for Money: 6.2
Food and Beverage: 9
Overall Experience: 8.5
R
Renisha • family_with_children
10
Pros:

Room clean, staff nice, breakfast delicious, pool just needs to be bigger

2025-10-12 • via Nuitee
J
Jeff • family
8
Pros:

Clean and very nice

2025-10-05 • via Nuitee
J
Judy
8
Pros:

room was not made up the second day, nor were we supplied with more towels till late in the evening.

2025-10-03 • via Nuitee
D
Dmitriy
8
Pros:

Clean but old rooms

2025-10-02 • via Nuitee
N
Nancy • friends
8
Pros:

No one cleaned our room which surprised me. Older hotel but kept up. No full length mirror

2025-09-29 • via Nuitee
R
randall • partner
10
Pros:

Nice place to stay while visiting friends. The free breakfast and complimentary drinks and snacks at happy hour were nice as well

2025-09-29 • via Nuitee
T
Tim
8
Pros:

Morning breakfast was well done!

2025-09-28 • via Nuitee
B
Beth
8
Pros:

Convenience and location

2025-09-24 • via Nuitee
L
Luis
10
Pros:

Great team !

2025-09-17 • via Nuitee
R
Rebecca
10
Stay
Pros:

When we tried the shower couldn't get it on. Maintenance came up right away and got it taken care of. Phone in room did not work. Sheets smelled like they had not bren changed. Body odor! Paying for parking is ridiculous!

2025-09-14 • via Nuitee
B
Brad • partner
10
Pros:

Very nice. We enjoyed our stay a lot.

2025-09-14 • via Nuitee
H
Holly
10
Great stay.
Pros:

Comfy room and bed. Some road noise but nothing crazy to hinder sleeping. Lots of places to get to for things to do or eat very easily. Very easy to find!

2025-09-14 • via Nuitee
K
Kathleen
4
Pros:

Toilet did not work proper. Odor and felt dirty --discovered at 1:00 am --- after a full day of travel. Should have had a discount added for the inconvenience and disgusting experience.

I notified the front desk, and was told they were "sorry". Unfortunately when you have to sleep in a room with a faulty toilet "sorry" isn't enough.

2025-09-10 • via Nuitee
J
Joshua
8
Pros:

The pool and hot tub could’ve been better. it looked kinda dirty and the hot tub didn’t feel very warm

2025-09-08 • via Nuitee
P
Paul
4
Needs facelift
Pros:

Embassy is tired, dark, worn,….. needs some tender loving care. Furniture worn, baths 1980’s. Certainly not the Embassy of yesteryear. Only 1 extremely slow elevator. Other broken. Dark.

2025-08-31 • via Nuitee
S
Shanita
10
Pros:

I had an enjoyable time.

2025-08-22 • via Nuitee
S
Susan
8
Pros:

Not very friendly

2025-08-16 • via Nuitee
V
Verified traveler
6
Pros:

Ants everywhere

2025-08-15 • via Nuitee
J
Julianne
6
Noise
Pros:

The air conditioner was so loud and air flow so forceful we had no option but to keep the fan on continuous and wear ear plugs to sleep.
That was a first for an Embassy Suites.

2025-08-10 • via Nuitee
S
Steve • partner
4
Pros:

Gave Embassy Overland another chance , as my son now resides permanent blocks away . Same experience , room was small , Air conditioner super loud and wouldn’t shut off due to heat , all fixture in room old , plumbing super loud also. Water at front was warm , don’t offer if not re freshened . Breakfast was okay , omelet cook not cleaning bowl for omelets each time , omelets greasy tasted horrible , used to be one of the perks Embassy had over others . I sent email a year or so and got response , would make it right . I will go else where now .

2025-08-01 • via Nuitee