Sandman Hotel & Suites Kelowna

Hotels
•
Sandman Hotel Group
6.6 (1458 reviews)
2130 Harvey Avenue , Kelowna , ca
+1 250-860-6409

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable pricing
Cons:
Cleanliness issues
Room maintenance problems
Limited amenities availability

Categories

Cleanliness
5.43
Several reviews indicate cleanliness issues, including hair on sheets and unclean bathrooms.
Service
8.4
Reviews highlight friendly staff and good service, especially during late check-in.
Location
8.44
Location is praised for convenience, with multiple mentions of its advantages.
Room Quality
4.89
Many reviews mention poor condition and maintenance issues of the rooms.
Amenities
5.92
Some amenities like hot tubs and pools were unavailable or not well-maintained.
Value for Money
6.88
Many guests feel they received decent value for the price paid, despite some shortcomings.
Food and Beverage
6.93
Positive mentions of on-site dining options but lacking some offerings.
Overall Experience
5.9
Experience varies; while some found value, others faced significant issues impacting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:22

Property Description

Luxurious Amenities
Experience luxury at its finest with our indoor swimming pool, hot tub, and fitness center. Relax and unwind in style during your stay at Sandman Hotel & Suites Kelowna.

Convenient Dining Options
Indulge in delicious meals at our on-site restaurant or satisfy your cravings at the 24-hour Denny's restaurant and lounge. Enjoy a variety of dining options without leaving the comfort of the hotel.

Ideal Location
Located just minutes away from Okanagan Lake and top golf clubs, our hotel offers the perfect blend of relaxation and recreation. Explore the beauty of Kelowna with ease during your stay with us.

Book now to experience a perfect combination of luxury, convenience, and prime location at Sandman Hotel & Suites Kelowna.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: We're renovating and excited to share with you that we are upgrading our hotel as part of our continued dedication to enhance our property and service and you may experience some noise during a regular business day (Monday to Friday). We apologize for any inconvenience that this may cause and look forward to welcoming you!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Location

Guest Reviews

6.6
Based on 1458 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.44
Room Quality: 4.89
Amenities: 5.92
Value for Money: 6.88
Food and Beverage: 6.93
Overall Experience: 5.9
J
Jeremiah • couple • ca
5
2026-08-15 • via Nuitee
R
Rachel • couple • ca
7
Perfectly acceptable for a one night stay
Pros:

clean, modern, bed comfortable

Cons:

looked a bit rundown from outside

2026-08-13 • via Nuitee
K
Kaylee • couple • ca
4
2026-08-12 • via Nuitee
C
Courtney smith • solo_traveller • ca
3
Filthy, run down and over priced.
Pros:

Location

Cons:

Loud AC unit,
Curtains had burn holes in them
Carpet was dirty
Pillows were very very lumpy and old
Sheets stunk like bleach
Towels were rough
Building looked run down
Grout in the tiles were black and filthy
Bathroom caulking was brown, slimy and coming off
The "king" suite was tiny
I paid almost $300 and honestly, it was a rip off. Very very disappointing. Will never stay here again.

2026-08-10 • via Nuitee
S
Shawn • solo_traveller • ca
2
2026-08-09 • via Nuitee
S
Sukhwinder • family_with_children • ca
8
2026-08-06 • via Nuitee
N
Nicole • couple • ca
6
2026-08-05 • via Nuitee
J
James • couple • ca
7
Pros:

Super nice staff

Cons:

Water in shower was cold no hot water

2026-08-03 • via Nuitee
T
Tom • family_with_children • ca
8
2026-08-03 • via Nuitee
S
Shakira • solo_traveller • fj
7
2026-07-25 • via Nuitee
S
Shakira • solo_traveller • fj
7
2026-07-25 • via Nuitee
S
Shakira • solo_traveller • fj
7
2026-07-25 • via Nuitee
N
N73GSchelsear • Family
6
Okay
Pros:

Our stay was okay. The front office staff were welcoming and friendly, which we appreciated. However, the room's cleanliness could be improved. The bathtub was not cleaned well and had noticeable body dirt buildup, which affected our overall impression of the room.

2026-07-24 • via Tripadvisor
U
Ursula • solo_traveller • ca
7
Fair
Pros:

Great location

Cons:

Bathroom cabinets really worn down
Peeling lower parts of the wall by bathtub
Dirty cracked baseboards

2026-07-23 • via Nuitee
U
Ursula • solo_traveller • ca
6
Fair
Pros:

Location

2026-07-23 • via Nuitee
T
Teresa • family_with_children • ca
8
Pros:

Location

Cons:

Toilets too low

2026-07-21 • via Nuitee
M
Muhammad Anwar • couple • no
10
Pros:

Best hotel

2026-07-20 • via Nuitee
H
Helen • solo_traveller • ca
6
Pros:

Decent location

Cons:

It was ridiculously hot and the AC didn't work very well. It was too hot to sleep comfortably. The balcony to my room was overlooked by a totally other room so I couldnt open my curtains at all as another guest would see directly in to my room. Had a terrible night's sleep due to other guests running up and down the hallways and yelling until the early hours.

The room was clean though, and the bed was very comfortable. Hotel location is pretty good and central to everything.

2026-07-19 • via Nuitee
M
MANISH • family_with_children • ca
7
Pros:

It's Good

2026-07-19 • via Nuitee
J
Jeff • solo_traveller • ca
9
Pros:

Comfortable rooms with a balcony overlooking the indoor pool. Great facility for families

2026-07-16 • via Nuitee