DoubleTree by Hilton London - Hyde Park

Hotels
•
Doubletree by Hilton
8.4 (2809 reviews)
150 Bayswater Road , London , gb
+44 20 7229 1212

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Great location
Cons:
Noise issues
Crowded lobby

Categories

Cleanliness
7.98
Some concerns about noise and crowding, indicating cleanliness may not have been prioritized.
Service
8.95
Consistently praised across multiple reviews for being warm, welcoming, and attentive.
Location
8.49
Described as quiet and upscale, enhancing the overall stay experience.
Room Quality
8.44
Rooms were noted as spacious and comfortable by several guests.
Amenities
8.47
Specific amenities like the cookies and warm welcome positively mentioned.
Value for Money
8.43
Guests felt the value was good considering the competitive London market.
Food and Beverage
7.98
Breakfast was good, though not extensively mentioned in reviews.
Overall Experience
8.45
General satisfaction reflected in multiple reviews, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Luxurious Accommodations
The 4-star DoubleTree by Hilton London - Hyde Park boasts modern air-conditioned rooms featuring elegant decor, Hypnos beds with Egyptian cotton sheets, and convenient amenities like a work desk and mini fridge.

Dining Experience at Urban Meadow
Enjoy a unique dining experience at Urban Meadow, where wall-to-ceiling windows offer stunning views while you indulge in stylish restaurant fare with a rustic edge. Savor grab-and-go items, sharing platters, and tapas-style dishes sourced from local producers.

Convenient Location
Situated just a 3-minute walk from Bayswater and Queensway Tube Stations, this hotel provides easy access to top attractions like Paddington Train Station for Heathrow Airport transfers and popular shopping destinations like Oxford Street. Book your stay at DoubleTree by Hilton London - Hyde Park for a memorable London getaway.

Important information:

Payment Information:
A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay.

The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 35 per day.

Location

Property Accessibility

Total Disability Score: 67.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2809 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.49
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 8.45
B
Bandar • couple • sa
7
2026-07-24 • via Nuitee
C
Craig • couple • gb
1
2026-07-24 • via Nuitee
C
Chunyuan • couple • gb
10
2026-07-24 • via Nuitee
C
Craig • couple • gb
3
2026-07-24 • via Nuitee
N
Nicolaos • solo_traveller • cy
10
Pros:

Clean spacious room. Polite staff. Perfect location

2026-07-24 • via Nuitee
J
Julie • family_with_children • us
5
It was fine
Pros:

Location

Cons:

Noise

2026-07-22 • via Nuitee
K
Keith • family_with_children • gb
10
2026-07-20 • via Nuitee
C
Carolina • solo_traveller • nl
8
2026-07-20 • via Nuitee
N
Niall • family_with_children • ie
4
Wont be back . Better value elsewhere
Pros:

location was excellent . Staff friendly

Cons:

Hotel needs refurbishment . Rooms tiny . Bed uncomfortable. Air conditioning unit old and noisy. Noise from corridors started at 5am .

2026-07-17 • via Nuitee
J
Julia • solo_traveller • gb
10
2026-07-16 • via Nuitee
B
Bernard • couple • fr
1
2026-07-10 • via Nuitee
M
Mark • couple • gb
7
Pros:

Location

Cons:

Cost

2026-07-09 • via Nuitee
M
malcolm • couple • gb
8
Mixed feelings
Pros:

It was an ideal location for the venue we attended. Staff were very good

Cons:

Parking is limited, very tight spaces and no disabled bays. Booked a king room and requested a room with a walk in shower, however up graded but room had a bath. Ended up in a double accessible room, still waiting for a refund on the price difference

2026-07-09 • via Nuitee
Y
Yashomit • family_with_children • in
7
The location of the Hotel is very good but not value for money.
Pros:

The Location was very good and the front office staff was really helpful.

Cons:

The housekeeping of the hotel was poor.
I realised that booking this hotel last minute gives you better room rates than booking in well advance.

2026-07-07 • via Nuitee
D
DEBRA • couple • fr
8
Would have been top marks but for aircon malfunction and bar running out of drinks.
Pros:

Lovely comfy bed, quality linen and toiletries. Suberb breakfast and very friendly, professional staff. Ivanna very welcoming on reception, Fatima excellent host at breakfast and Hanna clearing tables with a smile for everyone (even the rude guests!).

Cons:

Aircon malfunctioned late in the evening- the heatwave meant we were very uncomfortable. It was working when we arrived and the room was pleasant at that point. The bar ran out of draft beer and many soft drinks (no sugar free mixers, no soda). We stayed the night England played Mexico and the bar was showing the match. Also there was a heatwave. Very disappointing to have such a poorly stocked bar.

2026-07-07 • via Nuitee
R
Richard • couple • gb
3
Would not return
Pros:

N/a

Cons:

Room waa tired and mismatching furniture. Walls had plaster missing and badly scratched. Room smelt fusty. Hotel had no diet or sugar free drinks available in bar or restaurant and was advised they were out of stock, which when you are a type 1 diabetic means that water is then the only choice. For a weekend stay in central london to hear no stock highlights poor planning especially in a 4 star hotel near hyde park and on a england world cup weekend too. No apology given or suggestions. Staff were polite but appeared bored and stand offish. Really poor hotel and below expectations. Room was far to exoensive for what was offered and allegedly it was uograded. We dread to think what a standard room would have been like.

2026-07-07 • via Nuitee
L
LorraineB187 • Couples
6
Poor maintenance
Pros:

Staff were lovely, but maintenance on the hotel let them down. Our room had a broken safety chain and the shower rail came apart when adjusting the height of the shower head. On the second night the air-conditioning breakdown and we had a hot sleepless night windows were not able to be opened.

2026-07-06 • via Tripadvisor
8
875SharonH • Couples • Wellington, Greater Wellington, North Island
2
Dirty rooms with major maintenance issues and general chaotic vibe
Pros:

Our stay was unpleasant and chaotic from beginning to end. We were part of a group of about 50 people which had booked months in advance, the hotel knew exactly when we were arriving but were somehow completely unprepared. Reception (just a couple of small desks) had just 2 people on to start. None of the rooms were ready so all of our luggage had to be stored which involved dragging it through corridors and three security doors, during which of course the receptionist was not at the desk to check in other guests. We stored our luggage (no receipt issued) and came back an hour or so later to re-check in when the rooms were ready. At this stage we were told the card machine was not working, so the receptionist had to leave the desk and walk each guest to their room and open the door using the master card. The room was the usual London size and the decor was pleasant enough but it was dirty, there was so much lint/ dirt/ dust on the floor it dirtied the duvet. The sheets were too small for the bed and thus not able to be tucked in. The major problem was the mattress, its springs had obviously been absolutely destroyed some time ago and made for an extremely uncomfortable experience. The room was also full of floating lint (? Could have been the linen) so all of our clean clothes became covered in white fluff.

The biggest problem was the aircon failing late Sunday afternoon. Our room was impossible to sleep in (literally 27.5 degrees). The hotel could have proactively managed this (maybe provide fans/ extra water/ ice or transfer guests to other properties) but instead they elected to say nothing. They simply told guests who complained that they were sorry for the inconvenience and that they would see to fixing it tomorrow. Presumably this was to save an extra call out fee on a weekend. Absolutely appalling.

The breakfast buffet was simple but the quality of the food was excellent. Unfortunately the restaurant was also completely unprepared for the group so there were no tables available for people, there was no cutlery of glasses available either. The food kept running out as there was not enough for the number of guests. The coffee machine kept breaking so you had to queue for ages for hot drinks. Again the place was noisy and chaotic and woefully understaffed. To add insult to injury the property had done some deal with the Hop on Hop of bus so the ticket seller was roaming around trying to sell you bus tickets, and random people he sold tickets to on the street were encouraged to come and sit inside the restaurant.

An absolute disgrace to the Hilton brand.

2026-07-06 • via Tripadvisor
D
debrahV8155WV • Couples
8
Lovely hotel with friendly staff
Pros:

A beautiful hotel with comfy beds, quality toiletries and fabulous breakfast. Checked in by Ivanna who was friendly and welcoming. Fatima was a superb breakfast host and Hanna was keeping the breakfast tables clean and tidy with a smile for everyone! The only reasons for not giving a 5 star- the bar ran out of draft beer and most soft drinks the evening of our stay which in the heat and with the football World Cup was very disappointing and the aircon stopped working in the evening which meant our room got extremely warm and uncomfortable.

2026-07-06 • via Tripadvisor
K
Karen • extended_group • gb
8
THOROUGHLY ENJOYED
Pros:

THE ROOM WAS A LOVELY SIZE AND HAD EVERYTHING WE NEEDED. THE LOCATION WAS A BIT FURTHER FROM MARBLE ARCH THAN I ANTICIPATED BUT THAT WAS MY FAULT NOT THE HOTEL. THE BREAKFAST HAD A GOOD CHOICE OF FOOD

Cons:

BREAKFAST AT THE BUSY TIME WAS A BIT CHAOTIC WITH THE COFFEE MACHINES RUNNING OUT OF COFFEE OR MILK ETC BUT THAT IS REALLY THE ONLY FAULT I HAVE WITH THIS HOTEL

2026-07-06 • via Nuitee