Holiday Inn Martinsburg by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (378 reviews)
301 Foxcroft Avenue , Martinsburg , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
No complimentary breakfast
Old facilities
Check-in issues

Categories

Cleanliness
8.54
Cleanliness was noted positively, but some reviews indicated older facilities.
Service
9.51
Staff were friendly and helpful, though there were some issues with check-in.
Location
9.55
The location was generally well-received, with several mentions of it being convenient.
Room Quality
9
Rooms were mostly clean and spacious but some had issues like windows and size.
Amenities
8.03
Amenities were below expectations, with no complimentary breakfast offered.
Value for Money
8.49
Perceived as overpriced for the quality and lack of complimentary services.
Food and Beverage
8.54
Food quality was good, but breakfast options were limited or not included.
Overall Experience
9.51
Overall, guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:00

Property Description

Indulge in Comfort and Convenience

Modern Rooms with Amenities: Enjoy bright, modern rooms with cable TV, free Wi-Fi, a microwave, and a refrigerator at Holiday Inn Martinsburg.

Delicious Dining Options: Savor meals at Heatherfields Restaurant and Lounge, open for breakfast, lunch, and dinner, with room service available for a delightful dining experience.

Convenient Facilities: Take advantage of the indoor pool, fitness center, fully-equipped business center, 24-hour front desk, coin laundry, and vending machines during your stay.

Experience all this and more at Holiday Inn Martinsburg - your perfect retreat.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Location

Guest Reviews

8.9
Based on 378 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.51
K
Kimberly • couple • us
10
2026-09-10 • via Nuitee
J
Jose • family_with_children • us
8
2026-09-07 • via Nuitee
H
High • solo_traveller • us
10
2026-09-07 • via Nuitee
S
Shelly • couple • us
1
NEVER STAY!! BE AWARE! THE WORST PLACE TO STAY!!!!
Pros:

Nothing

Cons:

We got there on our wedding night, the front desk tried to recharge me for our room knowing it was already paid for. Then she gives us a room key to an already occupied room! We went to our room and unlocked the door and a naked lady is there! Not what I wanted my husband to see on our wedding night! We went back down, told them we wanted a refund and we went home. I tried to contact the property to get my refunds and they are ignoring my messages. I'm about to contact a lawyer and take this management to small claims court! DON'T RECOMMEND STAYING HERE! Also the hallways smell like mold!!

2026-08-24 • via Nuitee
J
Jeannie • couple • us
9
We would stay again!
Pros:

The staff were the best, very friendly and helpful! Everyone greeted us each time we encountered them. The pet friendly aspect was awesome!

Cons:

The food was very good! Breakfast buffet food was not hot, it was lukewarm

2026-08-24 • via Nuitee
S
Shelly • solo_traveller • us
1
NEVER AGAIN
Pros:

Nothing, we didn't get to say we checked in and checked out immediately

Cons:

We checked in and the front desk tried to recharge our room after we already paid. She gave us our room key. We went to our room and opened the door to find a naked woman in the room. The front desk gave us the keys to an already rented room this was our wedding night and I was annoyed by this so we went back downstairs, gave her the keys told him we want to refund and had somebody pick us up to take us home and that is how we spent our wedding night.

2026-08-23 • via Nuitee
P
Penny • solo_traveller • us
9
2026-08-21 • via Nuitee
D
Doleman • solo_traveller • um
9
Good Comfortable Stay
Pros:

Very Quiet and safe outside and in. All amenities woks very well. Keep up the good work. Thanks For Our Stay.

Cons:

Not a thing. I would liked to had free Breakfast though..

2026-08-16 • via Nuitee
S
Sylvie • couple • ca
4
Cons:

Il y avait tellement d’humidité dans la chambre et dans l’hôtel que c’était vraiment inconfortable. Dommage, car la chambre était parfaite.

2026-08-10 • via Nuitee
T
Tara • solo_traveller • us
10
Pros:

Front desk and breakfast staff were delightful!

2026-08-04 • via Nuitee
E
Ellen • family_with_children • us
10
Have stayed there before and will again
Pros:

Friendly. Clean convenience

2026-07-24 • via Nuitee
P
PERKINS • solo_traveller • us
10
Pros:

The location and staff were excellent.

Cons:

The bartender wasn't the friendliest, but aside from him, it was great

2026-06-29 • via Nuitee
R
Renee • solo_traveller • us
10
Pros:

I have stayed at this Holiday Inn several times over the years and it is always clean and maintained so well. Even the parking lot is clean. The staff is friendly.

2026-06-15 • via Nuitee
T
Thomas • family_with_children • us
10
2026-06-07 • via Nuitee
S
Stephen • couple • us
8
It was definitely okay for a one night stay but it is obviously an older property.
Pros:

Good variety for breakfast. Easy to get downtown. Large room, comfortable bed.

Cons:

While breakfast variety was good it wasn’t very flavorful. Needed some seasoning. Front desk staff were sort of ho-hum and a little difficult to determine if they were employees when they weren’t behind the desk. Wash cloth was a little then and not very soft or fluffy.

2026-06-07 • via Nuitee
T
Theresa • family_with_children • us
8
2026-06-03 • via Nuitee
E
eliana • solo_traveller • br
8
Pros:

Ótima localização para compras em grandes magazines.

2026-05-30 • via Nuitee
A
Adrienne • couple • gb
10
Super comfortable with helpful staff
Pros:

The bed was very comfortable, and the pillows were excellent quality! The young man at the front desk was extremely helpful. He was able to book us into a lovely room as just a walk-in after our posh accommodations for anniversary let us down.

2026-05-21 • via Nuitee
B
Benjamin • solo_traveller • aw
7
Pros:

Close to the racetrack

Cons:

We were 3 people in the room, and one day they cleanes the room... and only left 2 towels. When we called requesting an extra towel, they wouldn't give us. It was a huge hassle before i could get 1 towel.

2026-05-19 • via Nuitee
A
Arki • couple • us
9
2026-05-11 • via Nuitee