DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Staff was great through the day and night. Property is always clean.

The staff were very friendly and did their best. Courtney was a big help at the check-in and the bellboy. The hotel could use a facelift but the staff make up for the shortcomings.

Ginita P who works at the front desk was a marvelous help to me, she help me sign up for a Hilton member ship, told me where to find everything and was wonderful and pleasant the whole time , she made me feel like a special guest and I am definitely returning thanks too her help

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I’ve had an amazing stay! From the moment I checked in, the staff made me feel welcomed and went above and beyond to make sure I had everything I needed. Everyone has been friendly, professional, and genuinely helpful throughout my stay.

The room was spotless, comfortable, and well-maintained, and the hotel itself is beautiful and in a great location. The little touches and excellent customer service really made the experience stand out.

A special thank you to the team for making my stay so enjoyable. I would absolutely stay here again and highly recommend this hotel to anyone visiting the area!

I had a wonderful stay at the DoubleTree in Houston. The hotel was comfortable, clean, and my room exceeded my expectations.

The highlight of my stay was the outstanding service from Ginita P. and Carsyn. They were both incredibly kind, welcoming, and genuinely attentive. Ginita went above and beyond by giving me an amazing room with a spectacular view, and both of them made sure I felt valued and well taken care of throughout my stay.

Exceptional customer service is what makes a hotel memorable, and Ginita and Carsyn truly delivered. Their professionalism, friendliness, and willingness to help made a lasting impression. I highly recommend this hotel, and I look forward to staying here again on my next trip to Houston.

Our stay at this hotel was extremely disappointing and, unfortunately, one of the worst hotel experiences we have had.

First, we were told that room service was available until 10:00 PM. However, when we tried to order food at 9:00 PM, nobody was willing to serve us. Providing incorrect information to guests is unacceptable, especially after a long day of travel.

The customer service throughout our stay was poor. A bartender working the evening shift was rude and dismissive, making us feel unwelcome. We also had a very negative experience with the valet service, particularly with one of the night-shift attendants, whose attitude was unprofessional and disrespectful.

The hotel itself looks nothing like the photos online. The property feels old, outdated, and poorly maintained. There was constant noise, making it difficult to rest, and one day our room was not cleaned at all.

To make matters worse, I experienced skin irritation and allergy-like symptoms during the stay, which raised concerns about the cleanliness and condition of the room.

We travel frequently and stay in hotels around the world, and this was honestly one of the most disappointing stays we have ever had. The service, facilities, food, and overall guest experience were far below expectations.

We will not be returning and cannot recommend this hotel.

I am currently staying at the DoubleTree by Hilton Houston Downtown (5353 Westheimer Rd), and I felt compelled to leave a review specifically for Carsyn. She provided absolutely exceptional service from the moment we arrived. Carsyn went above and beyond to accommodate my cousin and me by securing connecting rooms for us, making our stay so much more comfortable. She is incredibly patient, kind, and highly professional and well-spoken. Her warm attitude made us feel instantly welcome. Thank you, Carsyn, for making our trip so special!

Carson made our stay at the DoubleTree by Hilton Houston Galleria truly special! From the moment we arrived, she was kind, welcoming, and went above and beyond to make sure we were comfortable. She upgraded my room and even arranged connecting rooms for my cousin and me, which we really appreciated. Her exceptional customer service and genuine care made all the difference. Thank you, Carson, for your kindness and hospitality—we can’t wait to come back!

The hospitality of the hotel especially by the front desk staff person - Eric is good. He is professional and tries to fit in our requirements.

I appreciate Kyrus and Eric at the front desk especially, they have been so extremely helpful and so kind. That makes a persons stay smooth and enjoyable…

My experience has been amazing, the two front desk agents Eric and Gyrus were very efficient and attentive to my needs. And they were so sweet and had the best attitude. THE BEST FRONT DESK AGENTS EVER

Houston hospitality must have risen because of Ms. Ginita and Carson themselves!!

After a long day of traveling with 1yr old twins, Ms. Ginita and Supervisor Carson, made everything worth it. They took their time to ensure the utmost care and offered exceptional customer service. Both team members went above any beyond.

In a world full of twist and turns, and because of the remarkable service from Ginita and Carson, Double Tree by Hilton will be my forever way of hotel stays in the foreseeable future! Book your stay TODAY!

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