Mercure Manchester Piccadilly Hotel

Hotels
•
Mercure
7.2 (5940 reviews)
Piccadilly Plaza, Portland Street , Manchester , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room maintenance needed
High parking fees

Categories

Cleanliness
6.41
The hotel room was noted to have cleanliness issues, with reports of unclean floors and a blocked sink.
Service
8.38
Many reviews praised the staff for their kindness and professionalism, especially during difficult situations.
Location
8.92
The hotel location is frequently highlighted as a strong point, being close to city amenities and transport.
Room Quality
5.87
Rooms were described as outdated with some maintenance issues like blocked sinks and noisy conditions.
Amenities
6.9
Breakfast received compliments, but issues with other amenities like the coffee machine affected overall satisfaction.
Value for Money
6.36
With extra charges for parking and room quality not meeting expectations, it was deemed lacking.
Food and Beverage
7.91
Breakfast options were generally well-received, indicating good service in this area.
Overall Experience
6.88
While some highlighted serious issues, others had positive experiences, leading to a mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:19

Property Description

Central Location and Stunning Views
The Mercure Manchester Piccadilly offers a prime location overlooking Piccadilly Gardens, perfect for exploring the heart of the city. Enjoy breathtaking city views right from your room.

Luxurious Amenities and Dining Options
Indulge in air-conditioned rooms with HD LED TVs, high-speed WiFi, and Nespresso machines in Privilege and Superior rooms. Treat yourself to a full English breakfast at the Brasserie Restaurant or savor Manchester-inspired afternoon tea.

Convenience and Functionality
Benefit from a 24-hour front desk, fitness center, and 24-hour room service. With 11 function rooms available, the hotel is ideal for both business meetings and special events.

Experience Manchester in style at Mercure Manchester Piccadilly. Book your stay now for an unforgettable city getaway.

Important information:

Due to Covid-19 guidelines, the hotel will not be accepting cash. All payments will have to be made by card.

Sat Nav: If traveling by car, please use postcode M1 4BD. Using this alternative postcode will ensure your arrival at the entrance to the car park rather than the front door.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Car parking at the hotel is limited and available on a first-come first-serve basis.

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.2
Based on 5940 reviews
Cleanliness: 6.41
Service: 8.38
Location: 8.92
Room Quality: 5.87
Amenities: 6.9
Value for Money: 6.36
Food and Beverage: 7.91
Overall Experience: 6.88
E
Emma • couple • gb
9
2026-09-19 • via Nuitee
M
Mel • solo_traveller • gb
8
Pros:

Superb location. Friendly staff.
Good breakfast.

Cons:

The colour of the decor!!
Peach is not my favourite....

2026-09-18 • via Nuitee
M
Melissa • solo_traveller • gb
1
2026-09-18 • via Nuitee
T
Temitope • couple • gb
10
2026-09-17 • via Nuitee
R
Roland • solo_traveller • ch
1
2026-09-14 • via Nuitee
S
Steve • couple • gb
10
2026-09-09 • via Nuitee
J
Jessica • couple • gb
8
2026-09-05 • via Nuitee
A
Allen • solo_traveller • gb
6
Disappointing
Pros:

The location was great. The staff were friendly and helpful

Cons:

The carpark had almost no spaces, we had to switch rooms after having a replacement key twice because the door was broken, then had to share a bed instead of having 2 twins.
The price of the hotel didnt reflect the size of the room we received either.

2026-09-05 • via Nuitee
R
Robin • couple • gb
1
Tired, run down and potentially dangerous
Pros:

Great location

Hotel lobby playlist was full of bangers

Cons:

The hotel is really big, but felt unwelcoming. The reception feels like a bit like an office when you walk in. Initial reception staff were frosty and unpleasant, and told us to come back later. Wasn’t a great start.

Next set of reception staff were much better.

Room was grey, bleak and in desperate need of a revamp. Carpet was stained. Strip LED lighting was coming away from the headboard. Bathroom was really tired. Tiles had been painted over but the paint was peeling off. The shower head was at shoulder height and the bath leaked onto the floor.

I used the car park, which was decent value at £20 for the night. Unfortunately a piece of the hotel’s facade fell off and landed on my car. I’m thankful it didn’t land on me or anyone else. This has written my car off and meant I have had to make a claim through my car insurance. I would normally say this was just bad luck but with the rest of the facilities being so run down I think it is due to a failure to conduct health and safety checks.

I spoke to the hotel manager who was pleasant and apologetic at the time. However he has not replied to my email asking for their public liability insurance provider or their reference number. This is slowing down the process and leaving me out of pocket.

All in all, a pretty terrible experience at a cost of nearly £200 for a night with parking.

2026-09-04 • via Nuitee
B
Barbara • extended_group • it
9
2026-09-04 • via Nuitee
B
Bilal5470 • solo_traveller • pk
10
2026-09-03 • via Nuitee
N
Natasha • solo_traveller • gb
9
Pros:

Staff were exceptionally good 👍, location fabulous, everything we wanted to do was in walking distance and was nice to be able to park my car somewhere safe thank you will definitely be back xx

Cons:

Not much to be honest apart from electric was cut from our room but staff were quick to react and had it up and running in no time

2026-09-03 • via Nuitee
G
Gary • couple • gb
1
Mislead with free breakfast for both rooms booked
Pros:

Property as ok the issue was that I had booked two room for the two occupants in each room to have breakfast included. On arrival only one person from
Each room was eligible for breakfast as I hadn’t put their names down for breakfast. I have never in any of my other stays with any other hotel had to do this to be eligible for breakfast. We then had to pay full price £17 for the two occupants to have breakfast then.

Cons:

N/A

2026-09-02 • via Nuitee
L
LWitton • solo_traveller • gb
7
Pros:

Location and staff

Cons:

Air conditioning didn't work, toilet was leaking, windows didn't open

2026-09-02 • via Nuitee
T
Tanya • couple • gb
10
Pros:

Absolutely loved it. But the room is unbearably hot. I didn’t sleep at all. Other than that though it was perfect

Cons:

Absolutely loved it. But the room is unbearably hot. I didn’t sleep at all. Other than that though it was perfect

2026-09-01 • via Nuitee
P
Pureco • couple • ie
2
not internet, i needed to work on Friday and I couldn’t , so mad the situation and they just told me , “sorry for that “
Pros:

The location

Cons:

Because not internet, i needed to work on Friday and I couldn’t , so mad the situation and they just told me , “sorry for that “, they did not clean , they were opening my door every hour in the last day because they did not update the late checking , the almost saw me naked

2026-09-01 • via Nuitee
J
Jamie • couple • gb
4
2026-09-01 • via Nuitee
T
Tyler • couple • gb
5
Pros:

The room was spacious and had a good bathroom, great location with a good view.

Cons:

Needed to get a new keycard every day as it would stop working on our room door, very frustrating every time, apparently the cards are very sensitive to getting wiped if near other bank cards or your phone while in your pocket or wallet.

2026-09-01 • via Nuitee
L
Leanne • extended_group • gb
10
Good stay would definitely return
Pros:

Modern and clean central location

Cons:

Parking

2026-08-31 • via Nuitee
N
Nicole • couple • au
6
2026-08-31 • via Nuitee