Mercure Manchester Piccadilly Hotel

Nothing!

1. When we checked in we were given a room on the 9th floor. We went to the 9th floor, it was hot as an oven. Our room, the same. The air conditioner was not working. This was in the middle of the heatwave. The room we booked listed air conditioner as a facility. We called down to the reception, the staff instead of saying she would send someone to check on the AC said she’d send up a fan. We said we don’t want a fan, we want the AC to be looked at and fixed. Someone came up even before he entered our room when he explained our AC wasn’t working he said it needs maintenance if you want AC your room needs to be changed. So the hotel was well aware that the AC on that floor wasn’t working but still checked us into that room. Shocking! We went down, asked for a room change, was given a room on the 8th floor where the AC was working. I’d very much like to know from the hotel management why we were given a room with a broken AC especially since other rooms were available.
2. The reception staff were always not very helpful. In fact, they didn’t seem like they wanted to help either. When we tried to pay for our extended stay, their entire computer system was down so she said she’d send didn’t know how much to charge me. When I showed her my booking.com booking with the charge, she called her manager and said that I was showing her a ‘random price on the phone’. Firstly I was showing her my booking.com confirmation. If she’s not familiar with those, she could have said that. Instead she made it seem like I was trying to con her with a random number on my phone? Disgraceful!
3. It took us 3 hours to get a change of towels. Not exaggerating it took us exactly 3 hours and a change of bins. 3 hours and 2 cleaners later…
4. All the staff apart from those who work in the restaurant were rude.

1. When we checked in we were given a room on the 9th floor. We went to the 9th floor, it was hot as an oven. Our room, the same. The air conditioner was not working. This was in the middle of the heatwave. The room we booked listed air conditioner as a facility. We called down to the reception, the staff instead of saying she would send someone to check on the AC said she’d send up a fan. We said we don’t want a fan, we want the AC to be looked at and fixed. Someone came up even before he entered our room when he explained our AC wasn’t working he said it needs maintenance if you want AC your room needs to be changed. So the hotel was well aware that the AC on that floor wasn’t working but still checked us into that room. Shocking! We went down, asked for a room change, was given a room on the 8th floor where the AC was working. I’d very much like to know from the hotel management why we were given a room with a broken AC especially since other rooms were available.
2. The reception staff were always not very helpful. In fact, they didn’t seem like they wanted to help either. When we tried to pay for our extended stay, their entire computer system was down so she said she’d send didn’t know how much to charge me. When I showed her my booking.com booking with the charge, she called her manager and said that I was showing her a ‘random price on the phone’. Firstly I was showing her my booking.com confirmation. If she’s not familiar with those, she could have said that. Instead she made it seem like I was trying to con her with a random number on my phone? Disgraceful!
3. It took us 3 hours to get a change of towels. Not exaggerating it took us exactly 3 hours and a change of bins. 3 hours and 2 cleaners later…
4. All the staff apart from those who work in the restaurant were rude.

Food at breakfast was a bit dry and salty and stale.

Location

Couldn’t check into room before 3pm even though I did on line check in. Check in systems not working.

The main issue was the internet connection. It was pretty much non existent for the whole weekend.

Systems were down when I arrived. Room very dated and AC not working. Room temp was 25 degrees. Could not get me another room as systems down. Gave a tiny fan that was useless. they said my only option was to accept the fan or I could check out. Decided to check out and found a lovely comfortable hotel with AC for the same price.

No ac in the rooms. Horrible rude staff. Pay parking that didnt work. Would never stay here again. Terrible

No air con or fan in the room
Everything else was good
No plug socket next to bed

The room was very basic

TV’s need upgrading

Noise outside from my room on street no muffin’s for breakfast