Mercure Manchester Piccadilly Hotel

Hotels
Mercure
7.2 (5738 reviews)
Piccadilly Plaza, Portland Street , Manchester , gb

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room maintenance needed
High parking fees

Categories

Cleanliness
6.41
The hotel room was noted to have cleanliness issues, with reports of unclean floors and a blocked sink.
Service
8.38
Many reviews praised the staff for their kindness and professionalism, especially during difficult situations.
Location
8.92
The hotel location is frequently highlighted as a strong point, being close to city amenities and transport.
Room Quality
5.87
Rooms were described as outdated with some maintenance issues like blocked sinks and noisy conditions.
Amenities
6.9
Breakfast received compliments, but issues with other amenities like the coffee machine affected overall satisfaction.
Value for Money
6.36
With extra charges for parking and room quality not meeting expectations, it was deemed lacking.
Food and Beverage
7.91
Breakfast options were generally well-received, indicating good service in this area.
Overall Experience
6.88
While some highlighted serious issues, others had positive experiences, leading to a mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:19

Property Description

Central Location and Stunning Views
The Mercure Manchester Piccadilly offers a prime location overlooking Piccadilly Gardens, perfect for exploring the heart of the city. Enjoy breathtaking city views right from your room.

Luxurious Amenities and Dining Options
Indulge in air-conditioned rooms with HD LED TVs, high-speed WiFi, and Nespresso machines in Privilege and Superior rooms. Treat yourself to a full English breakfast at the Brasserie Restaurant or savor Manchester-inspired afternoon tea.

Convenience and Functionality
Benefit from a 24-hour front desk, fitness center, and 24-hour room service. With 11 function rooms available, the hotel is ideal for both business meetings and special events.

Experience Manchester in style at Mercure Manchester Piccadilly. Book your stay now for an unforgettable city getaway.

Important information:

Due to Covid-19 guidelines, the hotel will not be accepting cash. All payments will have to be made by card.

Sat Nav: If traveling by car, please use postcode M1 4BD. Using this alternative postcode will ensure your arrival at the entrance to the car park rather than the front door.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Car parking at the hotel is limited and available on a first-come first-serve basis.

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

7.2
Based on 5738 reviews
Cleanliness: 6.41
Service: 8.38
Location: 8.92
Room Quality: 5.87
Amenities: 6.9
Value for Money: 6.36
Food and Beverage: 7.91
Overall Experience: 6.88
C
Cat solo_traveller gb
8
Comfortable stay
Pros:

Great location, comfy bed and decently sized room. Staff were friendly

Cons:

Decor looked a little tired, but great stay for the price.

2026-06-06 via Nuitee
D
david couple gb
10
A very friendly and clean hotel vfm
Pros:

The location was perfect but the staff were a real credit to hotel. The building is old looking and through time they will have all the work done but the service and cleanliness was a credit to them. For the price it’s was perfect

2026-06-06 via Nuitee
B
Barbara couple gb
7
Great location
Pros:

Great location, breakfast buffet was really good

Cons:

The room we were in was very dated, clean but dated
I believe some rooms have been refurbished?

2026-06-06 via Nuitee
J
Jacqui couple gb
10
The staff were exceptional. Breakfast was lovely and the rooms and car park were great.
Pros:

It was central and easy to find

Cons:

Nothing

2026-06-06 via Nuitee
H
helen couple gb
3
Disappointing pictures on web site did not match the room at all Afterwards told room to be upgrade
Pros:

breakfast - but variation in prices £17.95 on line and found after in hotel it was £14.00. and then £11.00 if booked at reception

Cons:

The room very poor facilities fridge on carpet next to bed coffee maker on top with only one plug for both, which meant unplugging one to use the other. to use kettle meant having to pull TV forward to find the plug no other plug points available anywhere to use ironing board or hair dryer. NOT what we would have expected in a SUPERIOR ROOM. We had difficulty in paying RINGO for our car parking as did Hotel Reception. Perhaps they should look into this.

2026-06-06 via Nuitee
D
Denis solo_traveller ie
9
Satisfaction Guranteed
Pros:

Front of House Staff were Warm and Welcoming, The Breakfast Waiter and Waitress, Thomas and Rose Were Friendly and Very Helpful

Cons:

No Outside Window to Open ,For Fresh Air, I know we had Air Condition , but not the Same, when I Book For Next Year, is it possible for me to Request 1st Floor Room

2026-06-05 via Nuitee
J
James123 couple ie
7
2026-06-05 via Nuitee
B
Björn couple se
7
Nice location. Good value for money
Pros:

Good breakfast buffet. Good location near Piccadilly railway station and city centre

Cons:

One blanket in double bed. Bad ventilation but possible to open window

2026-06-05 via Nuitee
C
Chloe couple gb
9
2026-06-05 via Nuitee
T
Tracy solo_traveller gb
5
Pros:

Great location

Cons:

The air conditioning wasn't working properly. Had to have a fan in the room was very hot. The room was quite dated and needed refurbishment.

2026-06-04 via Nuitee
L
Lars Arne couple no
7
2026-06-04 via Nuitee
D
David couple gb
7
Pros:

Convenient location

Cons:

A bit underwhelming. Not brilliant value

2026-06-04 via Nuitee
L
lopsangs2026 Friends getaway
2
Worst mistake
Pros:

Got harassed by 1 staff asking for review and had one senior staff in reception with arrogant attitude. All was good still left 4 star for the hotel with those feedbacks.

Now I get £100 parking fine for staying 31 mins over by 24 hrs paid parking and the hotel says they can’t help with this.

I have my VAT receipts that says I am allowed to park till 4:29 pm and thats precisely when I tried and left the building. Everyone that I’ve told about this is appalled.

I rue the day sky scanner suggested me this hotel when I specifically searched with filter for hotel with parking. If you don’t have a parking, don’t advertise and scam customers. I pay £20.60 for hotel parking which was the most I have paid in my 2 week holiday and of all the places, yours is the one that issued the parking fine too. Completely unacceptable.

2026-06-03 via Tripadvisor
L
Luis solo_traveller pt
9
Pros:

Localização

Cons:

Nada apontar de negativo

2026-06-03 via Nuitee
L
Luis solo_traveller pt
9
Pros:

Localização

Cons:

Nada de negativo

2026-06-03 via Nuitee
T
Teresa couple gb
8
Would 100 per cent stay here again and would recommend.
Pros:

Wonderful location. Really clean and with ongoing renovation it will no doubt get better. I thought I was in the wrong place at first and the reception felt really fancy! Massive tv in the room too which was great. Breakfast amazing.

Cons:

2 things but one is completely out of the hotels control. My room was facing the Gardens and it was extremely noisy all day and night but once I got to sleep it was fine. Secondly was the heat, the whole hotel felt so warm. This is obviously personal and I’m sure it doesn’t always feel this way.

2026-06-02 via Nuitee
Z
Zuzanna couple gb
10
Great City Stay
Pros:

Loved the feel of the room, very clean and tidy. Great view of the city :)

2026-06-01 via Nuitee
M
michael family_with_children im
4
Pricey without justification
Pros:

We had a stay a while ago and it was fine. This time there was no internet to speak of. Even our phones didn’t get enough signal. Wasn’t overly pleased with the quality of the room (torn sheet). It was not what I expectedd for the rather price.

Cons:

Everything. As stated - no where close to being value for money.

2026-06-01 via Nuitee
S
Sara solo_traveller gb
10
2026-06-01 via Nuitee
J
Joe solo_traveller gb
1
I wouldn’t stay again for the price
Pros:

Staff were great

Cons:

The room I payed for had broken AC and I had to be moved losing out on the money I had spent

2026-06-01 via Nuitee