Leonardo Royal Southampton Grand Harbour

Hotels
•
Leonardo Hotels
8.3 (12189 reviews)
West Quay Road , Southampton , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Poor spa facilities
Cleanliness issues
Unfulfilled amenity promises

Categories

Cleanliness
7.05
Guests reported issues with cleanliness, including damp smells and unkempt facilities.
Service
9.55
Many guests praised the friendly and accommodating staff.
Location
9.55
The location was consistently highlighted as a strong point.
Room Quality
8.05
Rooms were reported to be comfortable and spacious, with some minor issues.
Amenities
6.55
Spa and pool facilities were disappointing and not as advertised.
Value for Money
8.05
Expectations were not fully met based on advertised amenities.
Food and Beverage
9.05
Food received positive reviews, especially breakfast options.
Overall Experience
8.55
Generally pleasant stay but hampered by unmet expectations regarding amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:03

Property Description

Luxury Waterfront Location
Leonardo Royal Hotel Southampton Grand Harbour boasts a stunning glass atrium and spa, offering sea views and exquisite dining options.

Rena Spa and Fitness Center
Indulge in beauty treatments at Rena Spa, unwind by the indoor pool, or work out at the modern fitness center.

Elegant Rooms and Dining
Experience 4-star comfort with flat-screen TVs, free Wi-Fi, and scenic views at the Marco Pierre White Steakhouse Bar & Grill.

To book your stay at Leonardo Royal Hotel Southampton Grand Harbour and enjoy a Full English breakfast, visit our website now!

Important information:

Please note that on-site parking is available for guests only at an extra cost and subject to availability. Limited parking throughout September due to the Southampton International Boat Show.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Please note additional beds are subject to availability and by prior arrangement. The standard double bedrooms cannot accommodate an extra bed.

The times for children using the swimming pool will be as follows: 8am – 9.30am (last entrance will be 9am) 4pm – 7pm (last entrance will be 6.30pm), and on weekends 8am – 11am (last entrance will be 10:30am) 4pm – 7pm (last entrance will be 6.30pm)

If you are booking the dinner, bed and breakfast rate, please contact the property prior to arrival to arrange timings for the dinner reservation.

Please be aware that any special dietary requirements need to be mentioned in advance to avoid the delay in any sittings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.3
Based on 12189 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
E
Emma • solo_traveller • gb
10
2026-06-13 • via Nuitee
E
Emma • solo_traveller • gb
10
2026-06-13 • via Nuitee
J
John • couple • gb
10
Pros:

The staff on the front desk were excellent.

2026-06-13 • via Nuitee
J
James • solo_traveller • gb
8
Pros:

All good

2026-06-13 • via Nuitee
Z
zheng • couple • us
10
Pros:

Great location, we had amazing harbor view, staffs were very friendly, will stay again

2026-06-13 • via Nuitee
A
Andrew • couple • gb
9
2026-06-13 • via Nuitee
N
Nicola • solo_traveller • gb
10
2026-06-13 • via Nuitee
N
Nicola • solo_traveller • gb
10
2026-06-13 • via Nuitee
S
Silvester • couple • gb
8
Very good
Pros:

Reception staff were extremely helpful with my car parking error

2026-06-12 • via Nuitee
D
deborah • couple • gb
7
2026-06-12 • via Nuitee
L
Leisa • couple • us
10
Would stay again if I need to sail out of the extremely close port.
Pros:

Room was great, although we did not have a safe. Wide variety for breakfast. Location great, walking , shopping site seeing, and ferry very close.

2026-06-12 • via Nuitee
S
Susan • solo_traveller • gb
9
2026-06-12 • via Nuitee
L
Linda • solo_traveller • je
9
Pros:

Very quiet and the staff were very helpful

Cons:

Nothing

2026-06-12 • via Nuitee
G
Gary • couple • gb
7
Good hotel, rooms dated and in need of upkeep
Pros:

Good location. Good restaurant. Friendly, helpful staff.

Cons:

A bit dated in room. Shower with little pressure. Carpets stained. Balocny need weedkiller, clering of moss and painting.

2026-06-12 • via Nuitee
P
Peter • couple • gb
8
Overnight stay for boarding Cruise Ship.
Pros:

Location

Cons:

I did not like the early room rate of £10 per hour for room before 3pm as the room was already expensive.

2026-06-12 • via Nuitee
T
Tina • solo_traveller • ie
10
Excellent service and very helpful staff
Pros:

Very comfortable, reasonably priced and as our flight was cancelled at very short notice we were delighted that the Leonardo Royal Southampton Grand Harbour Hotel could facilitate us with two rooms at very short notice.

Cons:

Nothing to dislike. Very impressed with this hotel and very helpful staff.

2026-06-11 • via Nuitee
E
Euan • solo_traveller • gb
7
2026-06-11 • via Nuitee
A
Alistair • solo_traveller • gb
10
Perfect for a business trip
Pros:

Well located and friendly reception and housekeeping team. Appreciated excellent check in with a later arrival. The girl on the desk at the fitness/pool area was really helpful. Quiet room and slept really well

Cons:

Not many changing lockers working

2026-06-11 • via Nuitee
M
Michael • couple • gb
6
Ok
Pros:

Close to the docks

Cons:

The rooms we booked this time don’t have very good views from the balcony. Would be better if we could use cash at the bar

2026-06-11 • via Nuitee
C
Charlotte • couple • gb
7
Overall a lovely stay! Would definitely come back but would make the pool/spa less of a focal point of our stay.
Pros:

The location was fantastic, breakfast delicious and a great way to spend a long weekend exploring a wonderful UK city just a few hours from home. Room was also very sweet with a lovely corner balcony and view on the water and ships. The lady on check in was lovely and super helpful in getting us acquainted with the space and some tips on the local area to explore.

Cons:

There was a fairly dismissive young man at the spa reception and kind of put us off enquiring further. We didn’t feel we were the kind of crowd he would want to chat to, so we got snubbed when asking about treatments and how to access the pool. We did enjoy the pool and the steam room/sauna. The hot tub was a murky colour and had a sign to tell us it was out of action which was a big disappointment and is also mentioned in other reviews so seems hot tub needs a refit. Also mentioned in other reviews was some of the cleanliness and aesthetic of the pool area such as levels of hygiene out by the steam room/sauna and then the stairs leading down to the pool being very rusted and run down.

2026-06-11 • via Nuitee