Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location (near Marble Arch, Hyde Park, Oxford Street)
Helpful, friendly and accommodating staff/concierge
Good breakfast and attractive bar/atmosphere; executive lounge available
Convenient facilities such as lobby shop, proximity to transport and sights
Clean, modern-feeling public areas and generally comfortable stays
Cons:
Perceived poor value — price considered high by multiple guests
Room-specific issues: plumbing/drain odour, dated bathrooms, shower-over-bath
Pillows/linen preferences not met (too soft or too large); some toiletries/slippers missing
Housekeeping inconsistencies — occasional missed room cleaning
Slow/long check-in at times and crowded elevators; some storage/coat-hanging limitations

Categories

Cleanliness
7.8
Generally described as clean and modern in several reviews, but some guests reported housekeeping omissions and one report of a foul drain/odour — mixed with mostly positive hygiene comments.
Service
8.8
Staff repeatedly praised as helpful, friendly and accommodating; concierge and reception helpful. Some negative notes around slow/long check-in experiences but overall strong service sentiment.
Location
8.9
Very strong positive consensus — excellent central location near Marble Arch, Hyde Park and Oxford Street mentioned repeatedly.
Room Quality
7.3
Multiple complaints about bathroom design (shower-over-bath), plumbing/drain odours, pillows (too soft or too large), small closets and some dated fittings — overall mixed-to-underwhelming room quality.
Amenities
8
Positive mentions for bar, reception area, executive lounge and lobby self-serve shop, but minibar/fridge stocking, toiletries and coat-hanging space were flagged as lacking or inconsistent.
Value for Money
6.8
Several guests explicitly described the price as high for the level of service and facilities, calling the hotel overpriced relative to expectations.
Food and Beverage
8.6
Breakfast described as fine/very good and the hotel bar and some on-site dining received positive comments; a la carte restaurant noted as successful though menu could use more variety.
Overall Experience
8.6
Most guests reported an overall good or comfortable stay and many would return; positives around convenience and staff outweigh the specific room/price issues for many reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Rooms and Modern Facilities
The Cumberland Hotel boasts 900 luxurious rooms with award-winning design, ensuring comfort and style for every guest. Our modern facilities cater to all your needs, providing a seamless and enjoyable stay in the heart of central London.

SOUND London Dining Experience
Immerse yourself in the vibrant music scene at SOUND London, our premier live entertainment and dining destination. Indulge in American-inspired cuisine while enjoying nightly live music performances by top talents. Treat yourself to a 2-course set menu paired with a signature cocktail for a truly unforgettable dining experience.

Prime Location and Access
Located at Marble Arch, where Oxford Street meets Park Lane, our hotel offers prime access to top shopping destinations, museums, and iconic landmarks. With a London Underground station at our doorstep, exploring the capital city has never been easier.

Book your London getaway at The Cumberland Hotel and let us create the perfect soundtrack for your stay.

Important information:

Please note that all rooms at the property are nonsmoking.

Please note that all children's cots are available upon prior request only. You can make this request at the time of booking via the 'Special Request' box.

The name on the credit card used for the booking should correspond to the guest staying at the property, and must be presented upon check-in.

For advance purchase rates, the card you booked with must be presented on arrival, along with a photo ID.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.1
Based on 17284 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.9
Room Quality: 7.3
Amenities: 8
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 8.6
B
Bassam • solo_traveller • kw
3
Not worth the money!
Pros:

Location

Cons:

Rooms too small without enough storage place for clothes and luggage.
Can barely walk in the room without bumping into the bed
Asked for connecting rooms but was given rooms on the same floor (hard for a family with 3 kids)
Bad location of the rooms as they were close to service and garbage collecting area.
Carpet was very smelly! Had to spay refresher on it without any improvement.
Hotel was outdated and not renewed as mentioned
One night, someone opened the door while we were asleep stating that we ordered drinks! We didn’t and no one should ever open the door unless allowed by guests

2026-11-07 • via Nuitee
F
Fawaz • couple • sa
10
2026-11-07 • via Nuitee
M
Müjde • family_with_children • tr
8
Personel güleryüzlü ve pratik, odalar temiz, konum mükemmel
Cons:

Kahvaltı daha çeşitli olabilir :)

2026-11-07 • via Nuitee
N
Neil • couple • gb
7
2026-11-07 • via Nuitee
D
Debra • couple • gb
8
We liked the Hotel very much and would book again.
Pros:

The Hotel ambience is welcoming and the Staff very helpful. Ideally located, especially if you are wanting to shop!

Cons:

We found it impossible to access the Bar on both evenings we stayed, due to large parties using it. There was not an alternative option to order a drink and sit.

2026-11-07 • via Nuitee
J
Jasem • family_with_children • ae
10
Pros:

I had an exceptional experience thanks to the outstanding staff. I would like to extend my sincere appreciation to the Arabic-speaking lady in a hijab; she listened attentively to my requests and successfully secured the room I preferred. She deserves a perfect 10/10, and I regret that I did not catch her name.

Cons:

She just listened and was flexible with my needs last time, but the staff on 10/31 were too lazy to help out. This is the only option, though, since the hotel has about 900 rooms.

2026-11-07 • via Nuitee
F
Fawaz • couple • sa
9
2026-11-07 • via Nuitee
G
gediz • extended_group • tr
8
2026-11-07 • via Nuitee
E
Elizabete • extended_group • ch
10
Minha estadia foi excelente
Pros:

As camas e o banheiro

Cons:

Gostei de tudo

2026-11-07 • via Nuitee
T
THALES • couple • br
8
Fair for the Money
Pros:

Clean and confortável

Cons:

Ar condicionado um pouco barulhento
Cortina não fecha bem a janela

2026-11-07 • via Nuitee
N
Noor • couple • sa
10
2026-11-07 • via Nuitee
K
Karla • couple • gb
10
Pros:

Great value for money!

2026-11-07 • via Nuitee
J
Jasem • family_with_children • ae
5
Pros:

The staff was too lazy to help me find the right room. I told him I needed a quiet room, not one by the street or the elevator, but he first gave me a room with two windows facing the main street. When I came back, he said I had no choice but to take it or wait until 5 p.m. I left for 30 minutes, talked to a trainee, and she was super helpful and found me the right room.

Cons:

If employees don't have the right customer service mindset, they really shouldn't be dealing with customers at all.

2026-11-07 • via Nuitee
M
MONTSERRAT • solo_traveller • es
3
Pros:

Habitación muy ruidosa hasta que me cambiaron y me levanté con el cuerpo lleno de picaduras de insectos.

2026-11-06 • via Nuitee
C
Christina • family_with_children • se
9
Högre toaletter till vuxna!
Pros:

Utmärkt frukost som passar alla.
Sköna sngar.

Cons:

Toaletten var så låg att den var svår att använda. Lagom till ett barn.
Täcket var knöligt och inte bekvämt.

2026-11-06 • via Nuitee
V
Veronica • couple • it
10
Pros:

Posizione. Ampiezza camere

Cons:

Nulla

2026-11-06 • via Nuitee
C
CHRISTOS • couple • cy
8
2026-11-06 • via Nuitee
M
mohammad • couple • kw
10
Pros:

ذا كمبرلاند ممتاز في كل شيء

Cons:

لاشيء

2026-11-06 • via Nuitee
J
joseph • family_with_children • il
10
2026-11-06 • via Nuitee
N
nawaf • couple • kw
8
2026-11-05 • via Nuitee