Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor cleanliness
Small room sizes

Categories

Cleanliness
7.35
Multiple reviews mention poor cleanliness and dirty rooms.
Service
9.82
General positive mentions of staff interactions, despite some issues.
Location
10
Frequently praised as excellent and convenient.
Room Quality
7.31
Complaints about small and uncomfortable rooms.
Amenities
7.84
Some complaints about lack of facilities; basic amenities are present.
Value for Money
7.8
Perceived as poor value for pricing based on various comments.
Food and Beverage
9.35
No specific mentions, standard quality for this hotel tier.
Overall Experience
9.34
Mixed reviews suggest an average but redeemable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:08

Property Description

Luxurious Rooms and Modern Facilities
The Cumberland Hotel boasts 900 luxurious rooms with award-winning design, ensuring comfort and style for every guest. Our modern facilities cater to all your needs, providing a seamless and enjoyable stay in the heart of central London.

SOUND London Dining Experience
Immerse yourself in the vibrant music scene at SOUND London, our premier live entertainment and dining destination. Indulge in American-inspired cuisine while enjoying nightly live music performances by top talents. Treat yourself to a 2-course set menu paired with a signature cocktail for a truly unforgettable dining experience.

Prime Location and Access
Located at Marble Arch, where Oxford Street meets Park Lane, our hotel offers prime access to top shopping destinations, museums, and iconic landmarks. With a London Underground station at our doorstep, exploring the capital city has never been easier.

Book your London getaway at The Cumberland Hotel and let us create the perfect soundtrack for your stay.

Important information:

Please note that all rooms at the property are nonsmoking.

Please note that all children's cots are available upon prior request only. You can make this request at the time of booking via the 'Special Request' box.

The name on the credit card used for the booking should correspond to the guest staying at the property, and must be presented upon check-in.

For advance purchase rates, the card you booked with must be presented on arrival, along with a photo ID.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.6
Based on 16904 reviews
Cleanliness: 7.35
Service: 9.82
Location: 10
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.34
R
Randa • solo_traveller • eg
10
I loved the stay
Pros:

The location is super great. Staff very helpful .

Cons:

The rooms are a bit small

2026-10-14 • via Nuitee
M
Mohammed • couple • sa
10
Pros:

Everything

2026-10-14 • via Nuitee
K
Kirsten • couple • de
2
Pros:

Nichts

2026-10-14 • via Nuitee
K
Khaled • couple • sa
7
2026-10-14 • via Nuitee
A
Ali • extended_group • sa
9
2026-10-14 • via Nuitee
K
Karita • solo_traveller • no
10
Fantastisk hotell
Pros:

Ett helt fantastisk hotell, flott beliggenhet og hyggelige og hjelpsomme folk. Kommer absolutt tilbake😁😁

2026-10-13 • via Nuitee
A
Ahmed • solo_traveller • sa
10
2026-10-13 • via Nuitee
M
Meral • family_with_children • tr
9
2026-10-13 • via Nuitee
Y
Yamit • family_with_children • il
8
2026-10-13 • via Nuitee
M
mansour • couple • sa
10
المكان مفعم بالحياة
Pros:

حيوي وموقع استراتيجي ومرافق متكاملة

2026-10-13 • via Nuitee
F
Francesca • family_with_children • mt
8
Good and will be back only cause of where its located
Pros:

Location is amazing and lobby area is good too! Most of the staff are friendly and know what they’re doing. Room facilities are good too.

Cons:

Some members of staff especially at concierge had no idea how to multitask or what they’re doing unfortunately it was always chaotic with some of them running around like headless chickens! The bathroom in our room had the walls and ceiling moulded. There’s no way of sitting comfortably in the baths as they’re too small length wise and there’s no shower hose in the bath/shower so you have no choice but to wet your hair! We had 3 beds in the room which were like one big double bed instead. Glassware/dinnerware/food leftovers were left outside rooms for over 24hrs in the corridors.

2026-10-13 • via Nuitee
P
Peter • couple • gb
9
2026-10-13 • via Nuitee
C
Cem • extended_group • ch
10
Gerne wieder
Pros:

Alles war perfekt

2026-10-13 • via Nuitee
M
Margret • extended_group • is
9
2026-10-13 • via Nuitee
S
Stine • extended_group • no
4
Bra beliggenhet, men ikke komfortabel seng.
Pros:

Beliggenheten og renholdet.

Cons:

Litt slitt.
Veldig hard seng og hodepute.

2026-10-13 • via Nuitee
K
khaled • couple • sa
8
الموقع مميز وقد يتم التغاضي عن الملاحظات لقاء الموقع المميز
Pros:

الموقع مميز جداً جداً
الخدمة سريعة
السعر شبه معقول
قد تكون ممتازة أكثر للعوائل اللي معهم اطفال لوجود غرف متصلة
المكيف ممتاز وهادئ
يوجد مقياس وزن للحقائب عند الطلب

Cons:

الفندق كما هي فنادق لندن دائماً تكون أقل مستوى ومساحتها اقل فأعتقد بمقياسنا هو 3 نجوم او نجمتين
دفعت زيادة واخذت غرفة مطلة على المنتزه اللي هو الهايدبارك ولكن فعلياً مطلة على شارع اكسفورد
غرفة النوم يوجد بها باب متصل مع الغرفة التي بجانبك وتسمع اصواتهم واكيد هم بسمعونك
السرير غير مريح لانهم شابكين سريرين ومرتبتب جنب بعض
المروش من المراوش الجاهزة وهو صغير جداً وكذلك فتح صنبور دش الماء متعب جداً
لايوجد شطاف ولا يتم توفيره
السليبر وفرشاة الاسنان تتوفر بالطلب
لوحة الحائط غير جيدة ابداً
نظام الاضاءة غير مريح

2026-10-13 • via Nuitee
F
fahri • family_with_children • tr
6
konum guzel
Pros:

merkezi konum

Cons:

yataklar 2 kişi için çok ufak

2026-10-13 • via Nuitee
M
Maha • family_with_children • sa
8
2026-10-12 • via Nuitee
R
Rugiyya • couple • az
8
2026-10-12 • via Nuitee
Q
Quaglio • solo_traveller • it
7
2026-10-12 • via Nuitee