Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor cleanliness
Small room sizes

Categories

Cleanliness
7.35
Multiple reviews mention poor cleanliness and dirty rooms.
Service
9.82
General positive mentions of staff interactions, despite some issues.
Location
10
Frequently praised as excellent and convenient.
Room Quality
7.31
Complaints about small and uncomfortable rooms.
Amenities
7.84
Some complaints about lack of facilities; basic amenities are present.
Value for Money
7.8
Perceived as poor value for pricing based on various comments.
Food and Beverage
9.35
No specific mentions, standard quality for this hotel tier.
Overall Experience
9.34
Mixed reviews suggest an average but redeemable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:08

Property Description

Luxurious Rooms and Modern Facilities
The Cumberland Hotel boasts 900 luxurious rooms with award-winning design, ensuring comfort and style for every guest. Our modern facilities cater to all your needs, providing a seamless and enjoyable stay in the heart of central London.

SOUND London Dining Experience
Immerse yourself in the vibrant music scene at SOUND London, our premier live entertainment and dining destination. Indulge in American-inspired cuisine while enjoying nightly live music performances by top talents. Treat yourself to a 2-course set menu paired with a signature cocktail for a truly unforgettable dining experience.

Prime Location and Access
Located at Marble Arch, where Oxford Street meets Park Lane, our hotel offers prime access to top shopping destinations, museums, and iconic landmarks. With a London Underground station at our doorstep, exploring the capital city has never been easier.

Book your London getaway at The Cumberland Hotel and let us create the perfect soundtrack for your stay.

Important information:

Please note that all rooms at the property are nonsmoking.

Please note that all children's cots are available upon prior request only. You can make this request at the time of booking via the 'Special Request' box.

The name on the credit card used for the booking should correspond to the guest staying at the property, and must be presented upon check-in.

For advance purchase rates, the card you booked with must be presented on arrival, along with a photo ID.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.6
Based on 16719 reviews
Cleanliness: 7.35
Service: 9.82
Location: 10
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.34
A
Ahmed • couple • gb
10
2026-07-26 • via Nuitee
M
Mohammed • extended_group • gb
6
2026-07-26 • via Nuitee
M
Merve • family_with_children • tr
10
Great hotel, in the heart of London, very preferable for families
Pros:

The location, value for money, staff

Cons:

Nothing at all

2026-07-26 • via Nuitee
M
Morten • family_with_children • dk
9
Pros:

Beliggenheden er super god med metro lige om hjørnet. God morgenmad. Personalet er hjælpsomme og flinke.

Cons:

Værelset lige lille nok til 4 personer - men det gik.

2026-07-25 • via Nuitee
M
mohammed • solo_traveller • sa
10
ممتازة
Pros:

الموقع والنظافة

Cons:

لا شي

2026-07-25 • via Nuitee
A
Atlal • family_with_children • sa
3
اتمنى يهتموا في العميل والخدمه تكون اسرع
Pros:

الموقع

Cons:

تعامل الموظفين بطئ جدا نزلنا انا واطفالي شنطي بنفسي وقت التشيك اوت 5 شنط

2026-07-25 • via Nuitee
E
Emily • couple • au
6
Ok but probably wouldn’t stay again
Pros:

Great central location, easy access to public transport (tube, bus, train). There is a bar and two restaurants onsite (although we did not eat at the restaurants), also easy access to other shops and restaurants nearby. The room was clean and it was nice to have an opening window.

Cons:

The lobby had an awful smell which hit you as soon as you walked in, not sure what they use to clean it but it was horrible, don’t know how the staff deal with it all day. We also had ongoing issues with the toilet in our room, requiring ongoing maintenance, following which our shower stopped draining. When assistance was required there was no answer via phone on multiple occasions, we had to use a web chat to contact staff.

2026-07-25 • via Nuitee
S
Samuel • solo_traveller • gb
8
2026-07-25 • via Nuitee
N
Nesteren • solo_traveller • tr
10
2026-07-25 • via Nuitee
M
Maria • extended_group • se
10
2026-07-25 • via Nuitee
T
tracey • family_with_children • gb
9
Lovely
Pros:

Lovely beds so comfortable would have like a bit more in the mini bar.
Loved the executive lounge but would have like a bit more food choices.
Loved the hot Hors-d’oeuvres
All yours staff are so friendly and helpful.
Would like to give a big shout out to your doorman that day he was so funny

Cons:

Only think that was a little bad was the sewage smell in the lobby

2026-07-25 • via Nuitee
G
Geraldine • solo_traveller • gb
10
Pros:

Great location and helpful staff. Tapas in the Lirica restaurant was wonderful and good value.

2026-07-25 • via Nuitee
S
Shereen • extended_group • bh
1
It was my first and last time to stay In this hotel
Pros:

Rooms are very dirty. And bad service

2026-07-25 • via Nuitee
F
Fred • couple • gb
10
2026-07-25 • via Nuitee
Y
Yisel Carolina • couple • co
10
Pros:

Súper bueno y una buena ubicación

2026-07-25 • via Nuitee
I
Ian • couple • gb
5
God bed and comfortable - to talk with friemds we had to leave the hotel and find somewhere else..
Pros:

The bed was great. More chairs in the bedroom would be a good thing.

Cons:

Too much intrusion generally in public places, not conducive to meeting old friends and having a cosy chat. Nowhere to do this!

2026-07-25 • via Nuitee
C
Chris • extended_group • gb
5
2026-07-25 • via Nuitee
E
Edward • family_with_children • mt
8
2026-07-25 • via Nuitee
G
Gabrielle • couple • ch
4
Décevant
Pros:

L'emplacement est très pratique, avec un arrêt de metro juste en face et un grand choix de bus et de restaurants à proximité.
La grandeur de la chambre est correcte pour Londres.

Cons:

Pour commencer les odeurs: ça sent vraiment mauvais dans le hall, et notre chambre puait la cigarette à notre arrivée. Ensuite le ménage laissait à désirer, soit il n'était pas fait malgré la pancarte à la porte, soit il manquait une serviette, du savon, l'eau, ou du papier de toilette. C'était très irrégulier et alléatoire. La salle de bain est digne d'un 2 étoiles, porte sale, porte-savon peu pratique, porte papier WC rouillé et peu ragoutant. Le petit déjeuner ne faisait pas envie, le hall n'est pas agréable et on se perd dans les couloirs pour trouver sa chambre. Par contre, le personnel vient volontiers apporter ce qu'il manque en chambre mais pour 400,- par nuit j'attends mieux.

2026-07-24 • via Nuitee
M
Maha • extended_group • sa
2
Pros:

فقط موقعه جميل أما الخدمات سيئة

Cons:

بطيئين وغير مهتمين بالعميل

2026-07-24 • via Nuitee