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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Public transport tickets
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Historic Charm and Modern Comforts
Step into the elegant world of the Strand Palace Hotel, a historic gem welcoming guests since 1909. With 788 bedrooms, this hotel seamlessly blends old-world charm with modern comforts.
Gastronomic Delights and Relaxation
Indulge in the culinary delights at the on-site restaurant serving British cuisine, or unwind with cocktails and afternoon tea at the two stylish bars. Stay active at the on-site gym or enjoy 24-hour room service for ultimate convenience.
Prime Location and Nearby Attractions
Located in London’s vibrant West End, the hotel is a stone's throw away from iconic theaters and attractions like Covent Garden, Trafalgar Square, and the Royal Opera House. With excellent transport links just minutes away, exploring the city is a breeze.
Experience the perfect blend of luxury and convenience at the historic Strand Palace Hotel. Book your stay now for an unforgettable London getaway.
Please note that the credit card used to pay for the booking needs to be presented on arrival.
ID needs to be provided to verify the card.
If the above cannot be provided a new card will be requested to take payment from in order to facilitate check-in and the original card will be refunded upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Die Lage ist einfach phänomenal.
Erstes Zimmer war extrem klein, wir haben nach der ersten Nacht gewechselt und war dann super.
Strand Palace was a lovely, exceptionally large hotel, very near the Thames, Waterloo Bridge, and across from The famous Savoy. A detail I loved was the reusable water bottles in the room with water refill stations on every floor. The chocolates were also delicious. The decor was cozy and upscale. Our room windows had solid shutters so you could fully block street traffic and lights at night. The beds were comfortable and the bathroom was lovely. We had an issue with our toilet late at night (the water wouldn't stop running), reception sent a technician up to the room promptly who was incredibly polite, quiet, and quick in addressing the issue. I did appreciate the WhatsApp-based AI agent you could engage with to get support, though it refused to help with some issues (see below for the coffee maker fiasco).
When we checked in, the staff said something about giving us an upgrade, which I figured was nice of them but when we went to the room, it was missing key things we had paid for on reservation - namely a street side view and twin beds. The upgrade room was also a tighter overall space due to a couch added to the room. I went back to reception and asked to be given the room we'd originally booked. I guess I appreciate the attempt at an "upgrade" but when booking for specific features, I would have preferred the staff ask if I'm okay with all details of the change. They did give us the room with a view that we requested, and they arranged for the twin beds, as well.
A note on the twin beds - it was a king bed that they separated into two twins, which I've seen many hotels do. However, the beds were not fixed to the floor in any way and rolled with the slightest pressure. At one point, I was getting out of the bed and ended up on the floor because the bed rolled out from under me. It was funny but also maybe find a way to lock the beds into place.
The room had a coffee caddy, which is great, but no instructions on how to use the coffee machine. I tried to get guidance via the hotel's WhatsApp-based AI-customer service exchange but it refused to help since it said an electrical appliance was dangerous! I used chatGPT instead and was able to figure it out. I recommended to the AI-agent that they provide in-room instructions on how to use the coffee machine in the future. The coffee pods were also not labeled so I again used the internet to identify which pod was decaf vs caffeinated coffee.
Hissarna var en katastrof. För få, för små, för långsamma.
Nice
Good
Perfectly located. The building is well kept and comfortable. The staff were all very friendly and helpful.
Clean, central
Nothing
The location is just great. You can walk to many main attractions within minutes. The room was clean and tidy and has all what I needed for a short stay as a solo traveler. Not my first time there and definitely not the last.
I would recommend to install more lights in rooms. At night the room is a bit dark specially around the closet and it was a bit hard to find stuff easily, I used my phone flashlight.
A smart TV upgrade would be amazing too. The LCD TVs are really outdated. Bathrooms need to have a slide door.
Close to all amenities
Nothing
Location
Very big hotel
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