Sheraton Tucson Hotel & Suites

Hotels
•
Sheraton
8.2 (413 reviews)
5151 East Grant Road , Tucson , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Excellent customer service
Great breakfast
Convenient location
Cons:
Issues with cleanliness in common areas
Excessive rules and restrictions
Construction hindering access

Categories

Cleanliness
7.53
The hotel was very clean, though there were mentions of holes in the carpet and dirty hall carpets.
Service
9
Excellent customer service was noted, though there were some issues with communication.
Location
8.54
Convenient location next to amenities but some issues with hotel entrance due to construction.
Room Quality
7.99
Rooms were clean and nice, but there were complaints about fake balconies and noisy AC.
Amenities
7.52
Facilities had many rules and restrictions, and no ice machine was found.
Value for Money
8.48
Overall a good value considering the services provided.
Food and Beverage
8.53
Complimentary breakfast was very good with a delightful service team.
Overall Experience
8
Guests appreciated the staff and cleanliness but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:39

Property Description

Luxurious Amenities

This hotel, just a block away from the Tucson Medical Center, offers a perfect blend of comfort and convenience. Guests can unwind in the hot tub or take a refreshing dip in the outdoor pool. Each room is equipped with modern amenities such as cable TV, free Wi-Fi, a refrigerator, and a coffee maker.

Fitness and Dining

Stay active at the modern gym or indulge in delicious Arizona-style cuisine at the on-site restaurant, Glowbal. The outdoor fire pits provide a cozy setting to relax and enjoy local performances.

Nearby Attractions

Conveniently located, the Sheraton Tucson Hotel & Suites is just 5 miles from the University of Arizona and 6 miles from Davis-Monthan Air Force Base. Experience the best of Tucson during your stay!

Book your stay now at the Sheraton Tucson Hotel & Suites for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please note - Our pool and hot tub will be closed for resurfacing beginning August 16, 2021. Work is estimated to last 35-45 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 5.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 413 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8
B
Bernardo • solo_traveller • us
10
Pros:

Excellent location for our medical appointment.
Trinity at the front desk is very helpful and professional. We enjoyed our stay at this Sheraton Hotel, we stayed an extra night.

Cons:

Excellent hotel. Great facility.

2026-06-20 • via Nuitee
E
Edgar • family_with_children • us
9
We enjoyed our stay.
Pros:

We really liked the color (teal) to decorate the room. I liked the light on the top of the bed frame. Nice room overall. While we didn't get to fully enjoy the outdoor area due to lack of time, I would have liked to make use of the pool and maybe even the gym.

2026-06-16 • via Nuitee
F
Faith • solo_traveller • us
9
Happy not happy
Pros:

I loved the size of the entire room. It was very spacious. The pool was clean and the weight room was nice. It was very convenient to have the laundry room right across from me.

Cons:

The hotel is very nice, but when I got there, I was told they overbooked handicapped accessible rooms, and they upgraded me to an executive suite. The suite was nice, but it was not equipped for me to bathe or use the restroom, no grab bars, a narrow shower, a low toilet, and the shower chair was wobbly and too small. I appreciate the upgrade, and if it wasn't for the personal hygiene part of it, it would have been a 10 star experience

2026-06-16 • via Nuitee
R
Rachelle • couple • us
10
2026-06-16 • via Nuitee
E
Enoch • extended_group • us
10
I enjoyed it very much and I would recommend it to others.
Pros:

Location great, facilty great, breakfast super.

Cons:

Workout room not open in middle of day.

2026-06-10 • via Nuitee
C
Catherine • couple • us
10
Pros:

New rooms were lovely. Club level was quite nice.

2026-05-25 • via Nuitee
M
Maria • solo_traveller • mx
10
2026-05-18 • via Nuitee
F
Forksrainlily • solo_traveller • us
9
Cons:

No microwaves in the entire building

2026-05-18 • via Nuitee
R
Robert • couple • us
8
2026-05-18 • via Nuitee
W
Wade • couple • us
8
Pros:

Location for my needs. AC worked fantastic.

2026-05-17 • via Nuitee
H
Hugo • solo_traveller • us
5
2026-05-11 • via Nuitee
B
Blanchard • couple • us
10
2026-04-28 • via Nuitee
C
Charles • couple • us
9
Pretty good.
Pros:

The staff was excellent and responded quickly to our needs including extra blankets, etc. The room rate was also acceptable given it's closeness to TMC and other medical surgical centers as well as UA.

Cons:

The only chair in the room was uncomfortable. It was like sitting on a padded bench. OK for short periods, but not easy on the back for longer than 15 minutes. The shower had pleasantly hot water, but was extremely slick when soapy. The bathroom floor was also very slick. I would recommend using non-skid shower shoes.

2026-04-23 • via Nuitee
C
Cal • solo_traveller • us
6
Pros:

Ok need up grades

Cons:

Pool

2026-04-20 • via Nuitee
W
William • couple • us
4
Pros:

Close to hospital

Cons:

Rate no breakfasts

2026-04-16 • via Nuitee
J
joseph • solo_traveller • us
10
2026-03-24 • via Nuitee
N
Nicole • family_with_children • us
10
Great and comfortable sray
Pros:

The whole look of the motels remodel.

Cons:

Just a little expensive.

2026-03-21 • via Nuitee
D
Denise • couple • us
8
Great location, large room, nice pool and hot tub. I would stay there again.
Pros:

Good location, newly remodeled, large, clean room.

Cons:

Too dark, not enough lighting. Instructions still going on in the lobby.

2026-03-21 • via Nuitee
T
Tracy • family_with_children • us
8
March 2026 stay
Pros:

The restaurant was good
Staff excellent especially maintenance man Renard I believe is his name.he was kind and helpful during our entire stay. He safely got me and my special needs sister to our room.he quickly fixed our fridge and asked how we were doing the next day. My sister had a surgery that's why we were in town and Renard genuinely cared.he is an asset to the hotel.

Cons:

The Vista gate entrance heavy metal door was banged all day and night people going in and out also ramp from gate to parking lot needs repair because you get wheelchair stuck on the deep hole at the end.
Bathroom plastic mat very filthy and needs replacement
Rooms ok but dated

2026-03-19 • via Nuitee
A
Anne-Marie • solo_traveller • us
8
2026-02-26 • via Nuitee