Wyndham Monterrey Ambassador Centro

Hotels
•
Wyndham Hotels & Resorts
7.6 (1490 reviews)
Avenue Hidalgo 310 Oriente , Monterrey , MX
+52 81 8380 7000

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly, accommodating staff
Good/varied breakfast buffet
Well-maintained lobby and restaurant areas
Spacious rooms and comfortable beds (for some guests)
Cons:
Strong mould smell and filthy/stained carpets
Rooms damp, old or damaged (doors, furniture, mattresses)
Dirty lobby bathrooms and hygiene issues in some rooms
No in-room coffee/cup; some missing basics
Paid parking (not included)

Categories

Cleanliness
3
Multiple guests reported serious cleanliness issues: strong mould smell in hallways and rooms, filthy/stained carpets, dampness, dirty lobby bathrooms and hair/debris in room bathrooms.
Service
10
Consistently praised staff: described as incredibly friendly, accommodating and helpful (front desk and morning shift singled out for excellent service).
Location
10
Several reviewers highlighted an excellent, convenient location and proximity to local points of interest.
Room Quality
4
Multiple reports of poor room condition: dampness, mould, damaged doors, old furniture, noisy/old mattresses and some rooms requiring immediate cancellation or change.
Amenities
8.6
Positive notes about well-maintained main lobby/restaurant areas and a complete buffet; negatives include paid parking, missing in-room cups/coffee and lack of effective remediation for mouldy carpets.
Value for Money
8.2
Mixed signals: repeat guests report satisfaction (good location and service) but serious cleanliness and room-quality problems reduce perceived value for some guests.
Food and Beverage
9.6
Breakfast and buffet repeatedly described as very good/excellent; food and restaurant areas noted as clean and tasteful.
Overall Experience
7.4
Overall mixed: excellent staff, location and food contrasted with severe cleanliness and room-quality problems (mould, dampness, filthy carpets) leading several guests to not recommend staying overnight.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Downtown Location
Located in the heart of downtown Monterrey, Mexico, the Sheraton Monterrey Ambassador offers modern facilities and comfortable accommodations just a short walk from area attractions.

Amenities for a Comfortable Stay
Enjoy the convenience of an on-site fitness center, 24-hour front desk services, in-room coffeemakers, high-speed internet access, and signature Sweet Sleeper beds during your stay at the hotel.

Delicious Dining Options
Indulge in international cuisine at Grill & Vine for breakfast, lunch, and dinner, or unwind with cocktails and live music at the Sports Bar or the Lobby Bar.

Book your stay at the Sheraton Monterrey Ambassador for a delightful experience in Monterrey!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the Club Rooms include a modified Continental Breakfast.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Location

Guest Reviews

7.6
Based on 1490 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 4
Amenities: 8.6
Value for Money: 8.2
Food and Beverage: 9.6
Overall Experience: 7.4
P
Pedro • couple • us
10
2026-10-29 • via Nuitee
G
Guadalupe C • couple • us
9
Pros:

La ubicación estaba excelente, todo estaba cercas

2026-10-29 • via Nuitee
F
Fahad • couple • fi
9
This hotel is excellent
Pros:

Staff

Cons:

Nothing

2026-10-29 • via Nuitee
S
SHENG-CHIH • solo_traveller • tw
8
Pros:

breakfast is perfect

Cons:

no cup in the room, no coffee in the room

2026-10-29 • via Nuitee
T
Tavarez Torres • family_with_children • mx
8
Pros:

Todo muy bien

2026-10-28 • via Nuitee
S
SALVADOR • extended_group • mx
10
Pros:

Variedad en el buffet, y la ubicación excelente.

2026-10-28 • via Nuitee
D
Dariela • couple • us
6
Pros:

The rooms are awful, they smell terrible from dampness, there's no light at all, and some doors were damaged. A horrible experience; we had to cancel that same day. We went into the room and it was awful, so we left immediately to cancel.

2026-10-26 • via Nuitee
S
SABRINA • family_with_children • mx
4
2026-10-25 • via Nuitee
K
Kuber Jayswal • solo_traveller • in
9
2026-10-25 • via Nuitee
D
David • solo_traveller • mx
7
Bien
Pros:

Desayuno buffet muy completo, habitacion comoda y limpia

Cons:

La limpieza de los baños del lobby, estaban asquerosos. En general en toda el area de mesas de oficina en el lobby le hacia falta limpieza.

2026-10-24 • via Nuitee
H
Hernaldo Rodolfo • extended_group • mx
3
No me alojaría de nuevo
Pros:

Salir de ahí

Cons:

El hotel esta en malas condiciones y sucio, tuve que solicitarcambio de sabanas por que estaban exageradamente en mal estadp

2026-10-21 • via Nuitee
J
Juana Leticia • family_with_children • mx
8
2026-10-21 • via Nuitee
S
Susan • family_with_children • ca
3
The best part of our stay was checking out before 6am!
Pros:

The staff were incredibly friendly and accommodating, food was excellent and main floor lobby and restaurant bar were beautiful and very clean. This hotel has been maintained primarily for hosting conventions etc. and the beauty and tasteful decor of the main area reflects this.

HOWEVER..... as guests of the hotel we were shocked at the state of the accommodations. The strong smell of mould in the hallways and in the rooms on the upper levels punched us in the face and we immediately experienced compulsive sneezing and respiratory symptoms. The carpets are old, stained and filthy (beyond anything a cleaner could rectify) and are in dire need of replacing with an alternate form of flooring. We immediately requested a change of room but the "upgraded" room, on another floor had the same mould issues. As great as the staff were, they are limited in solutions they can offer guests on this front.
After a full and long day of travel, instead of enjoying a much-needed relaxing restful evening in our room, we felt we had to escape to the ground floor to spend minimal time in our room. Our sleep was compromised as we were desperate for our planned very early morning start to come (despite our lack of sleep) so we could escape the toxicity of the room environment.

We definitely do not recommend staying overnight here! The mould is atrocious. We certainly felt for the cleaning staff who are forced to work in such a toxic environment.

Cons:

filthy carpets and the strongest mould smell we've ever encountered

2026-10-21 • via Nuitee
N
Norberto • couple • us
1
2026-10-18 • via Nuitee
M
Martha • family_with_children • mx
10
2026-10-17 • via Nuitee
G
Gomez • couple • us
10
2026-10-11 • via Nuitee
N
Nestor Alberto • solo_traveller • mx
9
Pros:

Excelente atención

Cons:

Todo bien

2026-10-09 • via Nuitee
J
Javier • solo_traveller • mx
10
2026-10-09 • via Nuitee
E
Edsel Ferreira • solo_traveller • mx
10
2026-09-19 • via Nuitee
M
Mendez Esparza • solo_traveller • mx
5
Cons:

Estaban sucias, en el baño había pelos pegados en las paredes, no lo barrieron bien había incluso cacahuetes en el suelo y manchas raras en el suelo, el piso es de alfombra y estaba "humedo".

2026-09-19 • via Nuitee