Holiday Inn Swindon by IHG

Hotels
Holiday Inn Hotels & Resorts
7.9 (2725 reviews)
Marlborough Road , Swindon , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice pool and gym
Good value for families
Cons:
Cleanliness issues
Service inconsistencies
Dated decor

Categories

Cleanliness
6.65
The hotel was reported as 'dated and not very clean' and had issues with 'broken equipment'.
Service
8.65
Staff were generally described as 'friendly' and 'helpful', despite some service issues.
Location
8.65
Convenient location close to the motorway and hospital.
Room Quality
7.65
Rooms were deemed 'comfortable' but had issues like noise and lacking amenities.
Amenities
7.65
Facilities such as the swimming pool and gym were praised, though the spa was closed without prior notice.
Value for Money
8.65
Generally considered good for budget family stays despite some complaints.
Food and Beverage
7.65
Breakfast was good, but the restaurant received negative comments.
Overall Experience
7.65
Mixed reviews suggest an overall experience below expectations for a 4-star hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:46

Property Description

Modern Hotel with Leisure Centre and International Restaurant

Comfortable Rooms and Amenities
The bright and airy bedrooms at Holiday Inn Swindon offer tea/coffee facilities, private shower rooms, air conditioning, and flat-screen TVs.

Dining and Entertainment Options
Guests can indulge in freshly cooked meals at the contemporary restaurant, relax in the stylish bar with a large-screen TV, and enjoy hearty breakfasts daily.

Spirit Health Club and Relaxation
The fully equipped Spirit Health Club includes a fitness centre, indoor swimming pool, sauna, spa bath, and a beauty salon for treatments.

Experience convenience and relaxation at Holiday Inn Swindon - book now for a memorable stay!

Important information:

Please note that for guests who wish to bring dogs to the property there will be an additional charge of GBP 40.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 2725 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.65
Value for Money: 8.65
Food and Beverage: 7.65
Overall Experience: 7.65
A
Artur couple gb
1
Pros:

Not many things I’ve liked but the bed was comfy and shower was good quality

Cons:

When we came up the ac didn’t work in our room and my sisters other room they offered us 30prc refund or breakfast.We’ve asked about other room but they’ve said they are overbooked . We had fan in the room but still was not even close to ok and that’s why we are really disappointed

2026-06-27 via Nuitee
M
Miriam couple gb
10
2026-06-27 via Nuitee
M
Miriam couple gb
10
2026-06-27 via Nuitee
J
Jane solo_traveller gb
8
2026-06-27 via Nuitee
M
Miriam couple gb
10
2026-06-27 via Nuitee
S
Stacey solo_traveller gb
10
Felt like a little holiday
Pros:

Clean , lovely pool , shower was lovely , breakfast great , free parking . Air con was amazing

Cons:

Nothing

2026-06-26 via Nuitee
A
Anthony couple gb
8
2026-06-25 via Nuitee
K
Kevin couple gb
9
2026-06-24 via Nuitee
S
Susan solo_traveller gb
8
Comfortable stay with free parking
Pros:

Free parking was a bonus as Delta by Marriott charge £ 7.50 per day at Piper's Way nearby , which adds up if staying several day.
Staff were pleasant and helpful. Decent breakfast choice. Room comfy with everything needed and air con which worked and was not at all too noisy.

Cons:

Twin bed was a bit too soft for me. Hard pillows, but managed to change with the other twin bed in room.
The dining room has a bit of a "canteen" feel about it. It never used to be like this as I have stayed here quite a few times over the years. Could do with smaller dining area's and a more "homely" feel.

2026-06-24 via Nuitee
D
David solo_traveller gb
6
2026-06-24 via Nuitee
K
Kim couple gb
9
Good but some staff let the team down and it shows
Pros:

Everything ….we have been before but this time couple of little minor issues

Cons:

So first was problem with air con so we tried to phone reception phone wasn’t working so one of us went down they said they will send an engineer and a fan as it was very hot … after couple of hours I had messed about with it and got it on full fan and low temp and we was happy so cancelled engineer but said as we had a pet would take the fan yet still waiting for that !!!
My chap went to sauna lost his pound coin in locker 18 told staff they came to help put a coin in and that lost as well but they didn’t resolve the problem so had to chance it and hide valuables in shoes .
First breakfast on Saturday we had
No cereals
One knife
No serviettes
One egg per poached serving when it states two
Quorn or veg sausages instead of full meat
No cheese
Evening meal second night bar man lovely took order right very attentive served first course brought us everything we needed spot on then we didn’t see him and we git a Chinese girl walked past us with our teas when we answered they was ours then pulled a face when she came back and said we said no I said no you misheard then she didn’t bring the peas so when they came the meal was finished after finding a hair in the meal and she said she will pass it on totally unbothered and totally different manner to other staff we have come into contact with
While we had evening meal the queue was massive for checking and ppl kicking off as they had been waiting an hour for rooms they were promised and didn’t get
Sunday however was different again
Breakfast delivery and trays and presentation were spot on and extras and compliments to chef also and Joshua was back in control in front desk with a difference of work ethic remembering ppl dealing quickly and efficiently and friendly and professional as always

2026-06-23 via Nuitee
N
Nigel solo_traveller gb
7
Suited me well
Pros:

it was quiet

Cons:

Bathroom was poky, very little room to manoeuvre.

2026-06-23 via Nuitee
N
Natasha family_with_children gb
5
Simple
Pros:

Location to shopping outlet

Cons:

Slow check in
Small stuffy rooms,old musty smelling
Leisure facilities in poor state,saunas are in the changing rooms so useless for a family.

2026-06-22 via Nuitee
M
Mark solo_traveller gb
5
2026-06-22 via Nuitee
L
laura solo_traveller gb
10
Pros:

Everything was amazing. Staff so helpful. Came home feeling so relaxed..

2026-06-21 via Nuitee
C
Catherine solo_traveller gb
10
Pros:

Really comfy stay. Staff very friendly and helpful. Breakfast was very good

2026-06-21 via Nuitee
E
Erika family_with_children gb
10
2026-06-20 via Nuitee
D
deshanthan couple gb
2
Don’t book in summer.
Pros:

Good location and free parking.

Cons:

Broken aircon in middle of summer. Could not sleep. No technicians available to fix.

2026-06-20 via Nuitee
S
Shaun couple gb
6
The staff at dinner were pleasant, but their uniforms were dirty, as were the drinking glasses. The breakfast staff wer
Pros:

Comfortable beds

Cons:

The property is dated and requires a refurb.

2026-06-17 via Nuitee
A
Andrea couple gb
10
2026-06-17 via Nuitee