Clayton Hotel Belfast City

Hotels
•
Clayton
8.2 (2370 reviews)
22 Ormeau Avenue , Belfast , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for renovation
Inconsistent service quality

Categories

Cleanliness
7.69
Inconsistent cleanliness reported in multiple reviews, including hair in the sinks and dated rooms.
Service
8.66
Staff were generally friendly and welcoming, providing a good experience overall.
Location
9.2
Multiple guests praised the excellent central location.
Room Quality
7.65
Rooms were described as basic and needing updates, with some issues like noise.
Amenities
7.68
Some amenities were missing or not as advertised, such as the coffee machine.
Value for Money
8.14
General expectation of quality for the price, though some felt it fell short.
Food and Beverage
8.19
Breakfast was liked, but specific items were disappointing, impacting the overall food experience.
Overall Experience
8.36
Mixed experiences reported, but overall satisfaction with location and some services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:00

Property Description

City Views and Stylish Bar
Clayton Hotel Belfast offers a chic stay with a bar and stunning city views. Enjoy air-conditioned rooms with free WiFi and modern amenities.

Delicious Dining Options
Indulge in a buffet or Full English/Irish breakfast at the on-site restaurant offering local cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and vegan options available.

Convenient Location
Situated just 700 meters from The Belfast Empire Music Hall, the 4-star hotel is close to popular attractions like The Waterfront Hall and Ulster Museum. With a 24-hour front desk and room service, Clayton Hotel Belfast ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Clayton Hotel Belfast!

Important information:

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancelation of your booking

'Group T&C's for 8 or more rooms booked': The hotel will require a nonrefundable 10% deposit to confirm any bookings made of 8 or more rooms. The hotel will contact the booker to advise of the full T&C's for group bookings and to request the deposit amount. Nonpayment of the requested deposit will mean the hotel will cancel the booking for all rooms.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2370 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
A
Ann louise • couple • ie
7
I loved the 4 nights me an my husband stayed there will definitely be back again
Pros:

The location was fantastic

Cons:

Hotel was beautiful staff were lovely an very helpful room was fabulous

2026-05-23 • via Nuitee
J
June • couple • gb
5
Below average wouldn’t recommend
Pros:

The breakfast was average, the room was cold and was not cleaned for 2 days on our four day stay

Cons:

Cleaner room, better service I booked deluxe room this was not what I had

2026-05-23 • via Nuitee
C
Carl • solo_traveller • gb
8
2026-05-23 • via Nuitee
W
William • solo_traveller • ie
9
Pros:

Top quality as always.
Everything was excellent.
Great breakfast

2026-05-22 • via Nuitee
V
VICKI • couple • gb
10
Stayed for my cousins 40th and we all enjoyed our stay
Pros:

Clean and tidy and room was lovely

Cons:

It was all good

2026-05-22 • via Nuitee
S
Suzie L.C. • couple • at
6
Grundsätzlich okay mit Verbesserungspotential :-)
Pros:

Die Lage ist perfekt - in Geh-Nähe City-Center und Pubs - auch die Hop-On-Hop-Off Busse nicht weit - Taxi zum City Airport schnell.
Zimmer mit Wasserkocher ausgestattet und Instant-Kaffee.
Bügelbrett und Bügeleisen; und nach ein bißchen Suchen auch den Haartrockner/Fön gefunden ;-)

Cons:

um mit dem Slogan "Service is our Success" mitzuhalten, sollte das Personal geschult werden: fachlich, so wie in Freundlichkeit. Aufmerksam und zuvorkommend stelle ich mir anders vor.
Am Frühstücksbuffet haben jeden Morgen die Schüsseln für Müsli und Früchte gefehlt, jeder Kaffee-Löffel oder Eier-Löffel musste gezielt und einzeln "angefordert" werden. Ein Lächeln der Servier-Kräfte würde das Ganze dann auch noch einfacher machen.
Ein junger Abend-Portier, der mit der einen Hand im Hosensack, versucht ein Taxi für uns für den nächsten Tag zu buchen, und aufgrund von Unaufmerksamkeit 3x nachfragen muss, wegen Uhrzeit und Ziel-Destination.
Ein für den letzten "sehr frühen" Morgen versprochenes Frühstückspaket, musste dann doch noch kurz über knapp erst hergerichtet werden.

Auf der anderen Seite hatten wir, im Laufe unseres Aufenthalts, aber auch 2 freundliche Rezeptionisten und auch einen sehr netten und lustigen Abend-Kellner.
Irgendwie schade, hier ist wirklich noch Verbesserungspotential.

2026-05-21 • via Nuitee
C
Conor • extended_group • gb
8
Comfortable stay if you're in the area
Pros:

Great location and a quiet, comfortable stay - no frills and did what we needed for a wedding in the local area.

Cons:

Car parking was a little confusing

2026-05-21 • via Nuitee
V
VIRGINIA • couple • es
6
2026-05-21 • via Nuitee
D
Del & Ste • solo_traveller • gb
7
Great Location
Pros:

Nice big room with sitting area. Great location and good choice for breakfast.

Cons:

A bit on the worn side. View was not too great. Fridge was not working and no action was taken when reported.

2026-05-19 • via Nuitee
M
Morgan • couple • gb
6
2026-05-19 • via Nuitee
K
Katie T. • extended_group • gb
9
Great location
Pros:

The hotes is situated in a great location, room was spacious and very clean, beds are comfortable. Easy to get to the tourist attractions by foot. Few bus stops nearby too, so we were happy with the hotel choice.

Cons:

Slightly confusing directions for the shower, took us time to understand how to make the shower hot.

2026-05-19 • via Nuitee
J
Jeremy • couple • gb
8
Good hotel for shopping and sightseeing in Belfast.
Pros:

Excellent location, friendly staff, good breakfast.

Cons:

bedroom clean but a bit dated.

2026-05-18 • via Nuitee
S
Sharon • extended_group • gb
9
2026-05-18 • via Nuitee
H
Hadfield • couple • us
8
Very comfortable and would stay again if given the opportunity.
Pros:

Beds were very comfortable,
Room was spacious.
We didn't meet our maid, but the other maid on the floor was incredible!!!
Location was great!

Cons:

The room was too warm. Changing the thermostat didn't help.
Breakfast was good, but after the 3rd day, it got a little boring, plus very little selection.
We didn't realize until after breakfast on our last day, that we could have ordered other items that wasn't in the buffet, like poached, or over easy eggs.

2026-05-18 • via Nuitee
G
Gaby • family_with_children • gb
8
Would stay again - despite a few little hiccups
Pros:

The location is absolutely perfect. Very easy to get around. Nice breakfast. Lovely restaurant/bar. Very spacious. Large rooms. Pleasant, helpful staff.

Cons:

I was not particularly impressed that my room was not made up at all one day and only half touched on another two days. Milk for tea making was not replaced, towels not refreshed, bed not made.
Also during breakfast glasses, cups, pastries, cheese etc were not replenished regularly. We often had to ask.

2026-05-18 • via Nuitee
J
Jack • couple • ie
7
2026-05-17 • via Nuitee
K
Keith • couple • gb
10
Excellent stay, would fully recommend Clayton Hotels
Pros:

The hotel staff were friendly, obliging and polite

2026-05-17 • via Nuitee
M
mandy • solo_traveller • gb
5
Pros:

Staff, cleanliness, location

Cons:

No pool, rooms not 4 star standard. Only 1 key card

2026-05-17 • via Nuitee
W
William • solo_traveller • gb
8
2026-05-17 • via Nuitee
D
Duncan • solo_traveller • gb
6
Pros:

Big hotel, perfect location

Cons:

A bit tired, lots of stag and hen, front of house staff work hard but a bit overwhelmed

2026-05-16 • via Nuitee