Clayton Hotel Belfast City

Hotels
•
Clayton
8.2 (2577 reviews)
22 Ormeau Avenue , Belfast , gb
+44 28 9032 8511

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
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Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for renovation
Inconsistent service quality

Categories

Cleanliness
7.69
Inconsistent cleanliness reported in multiple reviews, including hair in the sinks and dated rooms.
Service
8.66
Staff were generally friendly and welcoming, providing a good experience overall.
Location
9.2
Multiple guests praised the excellent central location.
Room Quality
7.65
Rooms were described as basic and needing updates, with some issues like noise.
Amenities
7.68
Some amenities were missing or not as advertised, such as the coffee machine.
Value for Money
8.14
General expectation of quality for the price, though some felt it fell short.
Food and Beverage
8.19
Breakfast was liked, but specific items were disappointing, impacting the overall food experience.
Overall Experience
8.36
Mixed experiences reported, but overall satisfaction with location and some services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:00

Property Description

City Views and Stylish Bar
Clayton Hotel Belfast offers a chic stay with a bar and stunning city views. Enjoy air-conditioned rooms with free WiFi and modern amenities.

Delicious Dining Options
Indulge in a buffet or Full English/Irish breakfast at the on-site restaurant offering local cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and vegan options available.

Convenient Location
Situated just 700 meters from The Belfast Empire Music Hall, the 4-star hotel is close to popular attractions like The Waterfront Hall and Ulster Museum. With a 24-hour front desk and room service, Clayton Hotel Belfast ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Clayton Hotel Belfast!

Important information:

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancelation of your booking

'Group T&C's for 8 or more rooms booked': The hotel will require a nonrefundable 10% deposit to confirm any bookings made of 8 or more rooms. The hotel will contact the booker to advise of the full T&C's for group bookings and to request the deposit amount. Nonpayment of the requested deposit will mean the hotel will cancel the booking for all rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2577 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
A
Aislinn • couple • gb
1
Cons:

There was no hot water in our room. We escalated this the afternoon we arrived. Had been out at a wedding the rest of the day. Still cold water both in shower and sink. The staff tried to insinuate that it wasn’t there problem and we should have reported the issue sooner..

2026-07-25 • via Nuitee
J
John • solo_traveller • gb
9
Pros:

Very comfortable, excellent location.

2026-07-25 • via Nuitee
D
darren • solo_traveller • gb
8
Friendly staff and nice hotel
Pros:

Good location and clean

Cons:

Nothing

2026-07-24 • via Nuitee
R
Rosa Maria • extended_group • it
8
2026-07-23 • via Nuitee
C
Caitlin • couple • gb
10
2026-07-23 • via Nuitee
A
adeline • couple • gb
6
Wouldn’t stay again.
Pros:

Nice room but stains on toilet door and bathroom wall.

Cons:

Breakfast wasn’t very nice and not warm.

2026-07-23 • via Nuitee
M
Marcos • couple • ie
10
2026-07-23 • via Nuitee
D
David • solo_traveller • gb
2
Treated like a criminal
Pros:

Good location cumfy enough room

Cons:

The reception staff treating me like i was a criminal trying to get a free night. I used there self check machine in reception as ive tapped my card it took the payment then the machine said error and they didnt believe me the payment had been taken even after showing them my banking apps. Once we was in the room the rang the phone multiple times complaining about the payment so i went down to the reception they insisted they put my card details on the system as a just incase. We stayed the night and within 10 mintues of leaving they took another payment. I went back 2 days later to try sort things out get my money they over charged me back and was made to feel so small and uncomfortable even tho it was their error

2026-07-22 • via Nuitee
E
Elaine • extended_group • ie
8
Pros:

Comfortable beds, a good breakfast, friendly staff. Pretty much in the centre of the city.

2026-07-22 • via Nuitee
J
Jacqueline • couple • gb
9
Very good and would book again
Pros:

Location and friendly helpful staff. Breakfast was also excellent.

Cons:

Some of the bedroom furniture was scratched and would say needed replacing to support an update.

2026-07-22 • via Nuitee
P
Philip • extended_group • ie
8
2026-07-22 • via Nuitee
E
Elliott • solo_traveller • ie
9
Nice hotel, good price, excellent food
Pros:

I loved the food at the hotel restaurant, it was exceptionally good, especially the beef burger.

Cons:

There wasn't anything that I didn't like

2026-07-22 • via Nuitee
J
Jessica • couple • ie
4
Great location, staff friendly. Hotel needs a revamp . Musty
Pros:

Location and staff

Cons:

Didn’t feel clean, kind of musty smell.

2026-07-22 • via Nuitee
C
Chloe • family_with_children • ie
6
Fine overall, did the job but nothing too exciting.
Pros:

Staff were lovely, very pleasant and helpful. Beds were comfortable and rooms were a good temperature. Water pressure in the shower was very good. Well located, a 10 minute walk into the centre of the city. Parking in the paid car park behind the hotel was easy.

Cons:

Carpets were quite stained in the room. The bathroom wasn't very well cleaned and the paint on the bathroom door was lifting/chipping off a bit. It was fine but for the Clayton, we expected a higher standard. The room was quite dated and in need of refreshing, especially the bathroom. The hot water took a long time to reach the bathroom taps, had to run it for at least a couple of minutes before it got warm which is quite wasteful if this is done across all rooms at the hotel. There was a towel hook on the back of the bathroom door for bath towels but nowhere to hang hand towels to dry near the sink.

2026-07-21 • via Nuitee
C
Catherine • couple • gb
8
2026-07-21 • via Nuitee
S
STABBOTT's • solo_traveller • ie
8
Great value for city centre hotel.
Pros:

Very convenient location, room perfect albeit too hot. Again duvets were for very cold people, and we removed the quilts from their covers.

Cons:

Just the hot duvets.

2026-07-21 • via Nuitee
N
Nicole • solo_traveller • gb
10
2026-07-21 • via Nuitee
L
Ladillinsky • solo_traveller • ar
8
2026-07-20 • via Nuitee
W
William • solo_traveller • gb
10
Pros:

Everything about the place, have stayed here before.

Cons:

Nothing

2026-07-20 • via Nuitee
A
Alison • solo_traveller • gb
10
Great hotel
Pros:

Staff were great. Lovely hotel.

2026-07-19 • via Nuitee