Clayton Hotel Belfast City

Hotels
Clayton
8.2 (2476 reviews)
22 Ormeau Avenue , Belfast , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for renovation
Inconsistent service quality

Categories

Cleanliness
7.69
Inconsistent cleanliness reported in multiple reviews, including hair in the sinks and dated rooms.
Service
8.66
Staff were generally friendly and welcoming, providing a good experience overall.
Location
9.2
Multiple guests praised the excellent central location.
Room Quality
7.65
Rooms were described as basic and needing updates, with some issues like noise.
Amenities
7.68
Some amenities were missing or not as advertised, such as the coffee machine.
Value for Money
8.14
General expectation of quality for the price, though some felt it fell short.
Food and Beverage
8.19
Breakfast was liked, but specific items were disappointing, impacting the overall food experience.
Overall Experience
8.36
Mixed experiences reported, but overall satisfaction with location and some services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:00

Property Description

City Views and Stylish Bar
Clayton Hotel Belfast offers a chic stay with a bar and stunning city views. Enjoy air-conditioned rooms with free WiFi and modern amenities.

Delicious Dining Options
Indulge in a buffet or Full English/Irish breakfast at the on-site restaurant offering local cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and vegan options available.

Convenient Location
Situated just 700 meters from The Belfast Empire Music Hall, the 4-star hotel is close to popular attractions like The Waterfront Hall and Ulster Museum. With a 24-hour front desk and room service, Clayton Hotel Belfast ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Clayton Hotel Belfast!

Important information:

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancelation of your booking

'Group T&C's for 8 or more rooms booked': The hotel will require a nonrefundable 10% deposit to confirm any bookings made of 8 or more rooms. The hotel will contact the booker to advise of the full T&C's for group bookings and to request the deposit amount. Nonpayment of the requested deposit will mean the hotel will cancel the booking for all rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2476 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
E
Elizabeth couple gb
10
Excellent stay loved it will definitely return and recommend
Pros:

All of it !! Locations was excellent, clean tidy, staff were lovely food was lovely excellent place

Cons:

Nothing to be honest all very good

2026-06-20 via Nuitee
W
Wayne couple ie
1
2026-06-20 via Nuitee
R
Robert solo_traveller gb
5
2026-06-20 via Nuitee
L
Leona couple gb
8
2026-06-20 via Nuitee
D
Danielle couple gb
8
Good location clean rooms … don’t expect customer service to be great
Pros:

Clean rooms great breakfast

Cons:

Staff the customer service was poor very unfriendly staff at reception … same staff then drinking and laughing after hours in bar at end of shift … not a good look

2026-06-20 via Nuitee
S
siobhanbP6099RH Friends getaway
10
Hen night at the Clayton hotel Belfast
Pros:

I had my hen night held in the Clayton hotel. It was a cocktail session and dinner for 25 people. I’m an older hen (50ish😊) and wanted a relaxed environment where everyone could chill and enjoy themselves. Clayton staff , Eoin and Leon were great at the cocktail session as were the staff who attended us for our meal. They really made my night special and made all my friends including my 78 year old mum feel welcome. No request was an issue. Thank you so much I will definitely be recommending your hotel. Siobhan

2026-06-19 via Tripadvisor
A
Ann Marie extended_group ie
6
Fine
Pros:

Location

Cons:

Three of us only given one key card and our request for even a second key card was refused by staff member at reception. Security person wasn't overly polite to us when we returned to the hotel in the evening either.

2026-06-19 via Nuitee
D
Debra solo_traveller gb
10
2026-06-19 via Nuitee
C
Caroline couple gb
4
Very disappointed
Pros:

The location of the hotel was excellent and to be fair the breakfast was good.

Cons:

Unfortunately when I booked I thought the £520 price for 2 nights was for 2 rooms.Silly me!
When we arrived we had to pay £1040 for 2 rooms!!! I would never have booked at this price had I realised. The hotel did not meet the expectations of this price.
The rooms were ok but under maintained. The hook on the bathroom door broken off etc. The TV's didn't work in either room and requests to fix were ignored. Not something you expect at the price paid.
Also On the second night we could hear someone shouting, for hours !!!!!! It was probably outside but the hotel's Windows did not keep the noise out.

2026-06-19 via Nuitee
N
Nicola solo_traveller ie
5
Overpriced
Pros:

Convenient location

Cons:

Room very dated. Carpet worn. Sink and toilet both had hairs in them from previous occupants.

2026-06-19 via Nuitee
M
MC nally solo_traveller ie
5
Pros:

The staff was very helpful

Cons:

I booked a double room and we had two single beds.so disappointed

2026-06-19 via Nuitee
C
candyflos solo_traveller gb
1
2026-06-19 via Nuitee
L
Lynn solo_traveller ie
5
Cons:

The hotel restaurant is dirty - not only from customers after meals but the shelves and light fittings haven't been cleaned in ages, the dust is thick. The rest of the hotel is tired and is due for a makeover

2026-06-19 via Nuitee
O
O'Sullivan solo_traveller ie
10
2026-06-18 via Nuitee
C
Caitlin couple ie
10
2026-06-16 via Nuitee
C
Caitlin couple ie
10
Perfect hotel to stay at in the city
Pros:

Lovely staff . Clean and spacious rooms. Such a great location.

2026-06-16 via Nuitee
D
D4711SVbrianb Family
6
Good food,except for accommodation,
Pros:

Room needed up dating,and windows cleaned, room303,

2026-06-15 via Tripadvisor
E
Elizabeth couple ie
9
Great location for touring Belfast
Pros:

Excellent location

Cons:

Television didn’t work very well

2026-06-15 via Nuitee
E
Ellie couple gb
7
2026-06-15 via Nuitee
G
Gabriel couple ie
9
2026-06-15 via Nuitee