Clayton Hotel Belfast City

Hotels
Clayton
8.2 (2507 reviews)
22 Ormeau Avenue , Belfast , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for renovation
Inconsistent service quality

Categories

Cleanliness
7.69
Inconsistent cleanliness reported in multiple reviews, including hair in the sinks and dated rooms.
Service
8.66
Staff were generally friendly and welcoming, providing a good experience overall.
Location
9.2
Multiple guests praised the excellent central location.
Room Quality
7.65
Rooms were described as basic and needing updates, with some issues like noise.
Amenities
7.68
Some amenities were missing or not as advertised, such as the coffee machine.
Value for Money
8.14
General expectation of quality for the price, though some felt it fell short.
Food and Beverage
8.19
Breakfast was liked, but specific items were disappointing, impacting the overall food experience.
Overall Experience
8.36
Mixed experiences reported, but overall satisfaction with location and some services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:00

Property Description

City Views and Stylish Bar
Clayton Hotel Belfast offers a chic stay with a bar and stunning city views. Enjoy air-conditioned rooms with free WiFi and modern amenities.

Delicious Dining Options
Indulge in a buffet or Full English/Irish breakfast at the on-site restaurant offering local cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and vegan options available.

Convenient Location
Situated just 700 meters from The Belfast Empire Music Hall, the 4-star hotel is close to popular attractions like The Waterfront Hall and Ulster Museum. With a 24-hour front desk and room service, Clayton Hotel Belfast ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Clayton Hotel Belfast!

Important information:

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancelation of your booking

'Group T&C's for 8 or more rooms booked': The hotel will require a nonrefundable 10% deposit to confirm any bookings made of 8 or more rooms. The hotel will contact the booker to advise of the full T&C's for group bookings and to request the deposit amount. Nonpayment of the requested deposit will mean the hotel will cancel the booking for all rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2507 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
D
Declan couple gb
10
Lovely hotel
2026-07-11 via Nuitee
J
Jade couple za
7
I loved the room service the offered and how spacious the room was especially for a longer stay
Pros:

It was in a great location and the room was very spacious. The restaurant, room service and breakfast was all great.

Cons:

The aircon in the room did not work and when asked for assistance the maintenance rep did not do anything or come back when they said they would. There was also a contrast in staff where some were so amazing and others were a bit cold and were not very accommodating.

2026-07-11 via Nuitee
J
Jimmy W.K. solo_traveller gb
10
2026-07-11 via Nuitee
J
Julie solo_traveller gb
9
Pros:

Beautiful hotel reception area, facilities and staff. So helpful and friendly!!

Cons:

Rooms perfectly tidy and clean, just a sticky TV remote

2026-07-10 via Nuitee
N
Neill family_with_children ie
9
Ideal base for exploring
Pros:

Perfect location and the staff were very friendly

Cons:

No onsite parking, had to use a 24 multi storey car park and there was no reduced rate for it.

2026-07-10 via Nuitee
J
Julie solo_traveller gb
9
2026-07-10 via Nuitee
J
Jim solo_traveller gb
9
Great stay but let down by housekeeping
Pros:

The suite was large good location and plenty space for clothes.

Cons:

Unplugged fridge with out of date juice in it pretty poor also chewing gum under side table in living room was disgusting. Poor housekeeping

2026-07-09 via Nuitee
R
Rosemarie couple gb
10
Great
Pros:

Reception staff very accommodating

2026-07-09 via Nuitee
R
Rebecca solo_traveller gb
6
Dated and shabby, but can’t beat the location.
Pros:

Great location, bed comfortable, room large enough.

Cons:

No hot water in shower - when mentioned it to reception the man behind the desk asked me if I turned the tap the right way - seriously
Woman on reception couldn’t even be bothered looking up from her screen when I approached.
Breakfast smelt funny - I can’t even figure which item it was but couldn’t finish it.
Overall place very worn and needs real TLC

2026-07-09 via Nuitee
S
Suzanne couple ie
9
Pros:

Staff extremely helpful and pleasant. Beds very comfortable and great location.

2026-07-09 via Nuitee
M
Mellissa solo_traveller gb
7
Pros:

Breakfast was lovely

Cons:

Bathroom door, bathtub and tiles etc did not represent a 4 star hotel. They were all damaged

2026-07-09 via Nuitee
C
Charles couple gb
4
room very poor - no working heating and freezing room with faulty air con set to freezing - left
Pros:

bar and staff

Cons:

the room , airconditioning did not work , was freezing could not heat up the room and left the hotel at 7am as the room was freezing and I could not sleep .

2026-07-09 via Nuitee
T
Thomas solo_traveller gb
8
Overall it was good
Pros:

Nice location
Good breakfast

Cons:

Old rooms

2026-07-08 via Nuitee
M
Michael couple de
6
Hotel hat eine gute Lage, muss aber dringend renoviert werden. Preis/Leistung stimmt daher nicht
Cons:

Zimmer war ziemlich abgewohnt, Flecken an den Gardinen und auf dem Teppich, Möbel abgeschlagen, Schranktür liess sich nicht richtig öffnen, Haare in der Dusche, Bettbezug falsch herum aufgezogen. Rezeption war auch nicht sonderlich bemüht, um auf unsere Fragen einzugehen

2026-07-07 via Nuitee
J
Jens Jørgen extended_group dk
8
2026-07-07 via Nuitee
L
Lavinia couple ro
1
Nu am primit ceea ce am rezervat !
Pros:

Poziționarea

Cons:

Am primit camera pentru persoane cu dizabilități , nu am avut uscător de păr , nu am avut mini bar .

2026-07-06 via Nuitee
N
NadineT69 solo_traveller nz
8
Excellent Location, has the makings to be outstanding not quite there
Pros:

Excellent location, never dealt with reception staff as I self-checked due to wait time, staff in cafe/restaurant area were lovely and pleasant, food was ok. Easy access to hotel all day and night.

Cons:

Housekeeping never did my room during my stay, but first day I was in my room so possibly why and second day I asked for toilet paper, and they dropped it in empty my bins but that was it, no clean towels, which seemed odd. Breakfast was ok but nothing startling at all. I only had one day for that reason. Cafe food was ok as well.

2026-07-06 via Nuitee
P
Patricia family_with_children gb
8
Pros:

Room was fine for what I needed. Breakfast good

Cons:

Lunch bought in bar wasn’t very good

2026-07-06 via Nuitee
A
Ann-Sofi solo_traveller se
9
2026-07-06 via Nuitee
A
Ann-Sofi solo_traveller se
10
2026-07-06 via Nuitee