Embassy Suites by Hilton Indianapolis Downtown

Hotels
•
Embassy Suites Hotels
8.1 (778 reviews)
110 West Washington Street , Indianapolis , US
+1 317-236-1800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location / close to downtown
Comfortable beds in many rooms
Breakfast frequently praised
Clean rooms reported by many
Nice cocktail hour / good amenities when available
Cons:
High parking cost and confusing parking access
Occasional room maintenance issues (toilet, sink)
Noise in some rooms and construction disturbances
Pool sometimes closed
Restaurant/breakfast understaffed at peak times
Some rooms have small beds

Categories

Cleanliness
7.8
Many reviewers reported clean rooms and comfortable beds, though a few noted rooms could have been cleaner and cited toilet/sink issues in some rooms.
Service
9.2
Staff consistently praised as friendly, helpful and polite across multiple reviews; several comments called out outstanding customer service.
Location
9
Location repeatedly described as very good/close to downtown and key venues, convenient for walking to nearby attractions.
Room Quality
7.2
Rooms are often comfortable with good beds, but there are recurring issues: small beds for some, noisy corner rooms, malfunctioning toilets and construction-related disturbances.
Amenities
7.7
Breakfast and cocktail hour received positive notes and the pool was praised by some, but the pool was reported closed at times and parking/garage construction impacted access.
Value for Money
6.5
Multiple reviewers felt the total cost was high, especially due to expensive parking fees; some explicitly said they did not feel they received good value.
Food and Beverage
8.5
Breakfast is frequently described as very good to excellent and the coffee was praised; however, breakfast/restaurant service was sometimes slow or understaffed.
Overall Experience
8.9
Overall stays were generally positive with many guests willing to return; primary negatives affecting the overall impression were parking costs, noise and occasional room maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Unbeatable Location: Located in the heart of Indianapolis, our all-suite hotel is connected to major attractions and the Convention Center, making it the perfect choice for both leisure and business travelers.

Spacious Suites with Modern Amenities: Our 2-room suites are equipped with everything you need for a comfortable stay, including microwaves, refrigerators, and MP3/iPod compatible radios. Plus, enjoy complimentary WiFi in the lobby and a free cooked-to-order breakfast.

Dining Options and More: Indulge in delicious meals at our on-site Claypool Grill, or explore nearby dining options like the Weber Grill Restaurant and Panera Bread. Unwind at the free evening reception after a day of exploring the city.

Experience the best of Indianapolis at Embassy Suites by Hilton Indianapolis Downtown. Book your stay now for an unforgettable trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 778 reviews
Cleanliness: 7.8
Service: 9.2
Location: 9
Room Quality: 7.2
Amenities: 7.7
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 8.9
D
Dobrin • family_with_children • ro
10
2026-10-30 • via Nuitee
D
Darlene • solo_traveller • us
10
My stay was execellent
Pros:

Every department, from guest service, hotel lobby services, housekeeping, and dinning servicer were ALL execellent, providing outstanding customer service. I enjoyed my stay and felt at home. My room was in excellent condition upon check in.

Cons:

N/A

2026-10-29 • via Nuitee
L
lisa • couple • us
10
room service was great and very good and not expensive
Pros:

this was a one time experience and it was well worth it couch was so comfortable and the bed and pillows was even better and the balcony was wonderful

Cons:

when we got there we had no idea where to go. Nobody was around to ask if we needed any help but we end up figuring it out, but that was the only thing I didn’t like about it.

2026-10-28 • via Nuitee
M
Mike • family_with_children • us
10
2026-10-25 • via Nuitee
A
Amanda • couple • us
8
Pros:

Breakfast was very good. The beds & pillows were comfortable. The rooms are large and have multiple televisions and sinks. The coffee provided was delicious.

Cons:

The check-in & parking was confusing. We weren't sure where we were supposed to go & if we had to pay extra for parking.

2026-10-24 • via Nuitee
C
Cassandra • couple • us
6
2026-10-23 • via Nuitee
C
catherine • couple • ie
10
2026-10-20 • via Nuitee
J
Jordanka • family_with_children • us
8
Pros:

Everyone was super friendly and location was awesome!

Cons:

Room temperature! Room beds ! Room doors !
Very loud super loud !

2026-10-19 • via Nuitee
A
Albert • couple • it
9
Bella struttura
Pros:

Ottima

Cons:

Parcheggio troppo caro

2026-10-17 • via Nuitee
M
Morton • family_with_children • us
9
Pros:

Staff was friendly; breakfast service was good. Location was very good.

Cons:

Parking structure was a little tricky to get to with heavy traffic.

2026-10-16 • via Nuitee
D
Don • couple • us
6
Once you’re in you’re good. Getting in tough.
Pros:

Rooms were excellent

Cons:

Construction around the hotel and construction in the parking garage for the hotel was very troublesome

2026-10-15 • via Nuitee
M
Michele • couple • us
10
2026-10-13 • via Nuitee
L
Luke • family_with_children • us
9
Location great. Staff great.
2026-10-12 • via Nuitee
A
Angela • solo_traveller • us
10
2026-10-12 • via Nuitee
S
Sierra • solo_traveller • us
5
I feel I did not get a lot of value for what I payed for. The beds were too small.
Pros:

Downtown

Cons:

Small beds too expensive

2026-10-07 • via Nuitee
C
Clarence • couple • us
10
2026-09-17 • via Nuitee
R
Reao • family_with_children • us
10
2026-09-16 • via Nuitee
M
Michael • couple • us
2
Comfortable clean property, but horrible room will never stay again
Pros:

The staff was very nice. The bed was very comfortable, and the room was clean.

Cons:

The toilet didn’t flush half the time the cold water knob didn’t work right on the sink and the absolute worst part was we were in some corner horrible room with this horrendous noise that went on the entire night and didn’t shut off till 7 AM. Some kind of weird fan thing we thought it was the air conditioner. It was not and my husband actually wanted to leave in the middle of the night. He was so disgusted. We’ll never stay at this property again and feel I should be refunded some money for the price we paid for this room.

2026-09-15 • via Nuitee
C
Christine • couple • us
10
Pros:

Close to everything

2026-09-14 • via Nuitee
W
Ward • couple • us
8
My stay was a 8/10 I would definitely book this hotel again.
Pros:

How the staff was polite.

Cons:

The toilet in 818 isn’t working properly ppl have to flush multiple times for waste to go down.

2026-09-14 • via Nuitee