Embassy Suites by Hilton Colorado Springs

Rooms were clean and beds are comfortable

Construction going on so couldn’t really sleep in lots of sketchy guys in the parking lot taking young girls to the rooms

Location was great, breakfast was good

Good breakfast, locked entrance door reassuring safety.

I didn't like how the towels were on the counter, I waited for a blow dryer or never came.

I agree with recent reviews, I recommend avoiding this location until construction is complete.
1 of 3 elevators worked while I was there, rooms that haven’t been renivated are worn down. Should be a nice place after renovation. Parking weird, daily pay thru an app when there is a Hilton next door with free parking. are

Pretty much everything was amazing, definitely top 3 hotels I've ever stayed at

The guy was correct that wrote about calling the main Hilton number to get anything accomplished.

I left 2 messages for the GM. Zero response and front desk manager was rude to me and also to the Hilton employees from the main number who were trying to help me.

So glad I did not have to stay there. They do not tell you that there is construction happening either.

Embassy Suites used to be top notch. Too bad it has gone downhill. Sounds like it's due to the people in charge.

Three hotels next door, Go There!
Parking is not free, $15 per night.
Hilton Diamond members don’t get any free upgrades and you won’t be offered a better room even for a fee. I let the hotel pick the room and it was next door to the construction workers room filled with tools and equipment. Only half the rooms were being actively renovated and that’s where they placed us. Hammering started above our head at 9am on Easter. Mountain View’s are extra so expect a first floor parking lot view next to the bar.
Newly remodeled rooms are just superficial changes. The bathroom is tiny with no room for more than 1 person and the back of your legs touch the toilet seat to turn on the shower. The bedroom switch, lights half the room all night with no way to dim it.
The staff is friendly if you don’t need anything. I called for an early check-in and was quoted $50. When I checked in and asked, I was told” No! “ I was wrong it’s only if you want to get in a room 2 hours early. No apology.
At check-out, I asked why I was put under construction and the clerk said no free upgrades to which I asked why he assumed we couldn’t afford a room without construction above it.
Breakfast is not replenished so get there early for fresh food.

The staff was super helpful and personable.
Very welcoming and friendly.

BEWARE!! This place is a complete mess. If I could give the property and staff zero, I certainly would.
At check-in I inquired as to rennovations and location of ongoing construction. I was told “your rooms are on the opposite end of hotel.”
Of course, that was not true, and the hotel staff refused repeated requests to speak with management about noise, construction debris, poor/no air conditioning, etc. The breakfast standards at ALL Embassy Suites is a joke at this location. Food was never replenished, and no food was served one hour prior to the scheduled close of serving. Food service staff apologized, and stated “we were told not to put additional food out.”
After receiving no response from hotel management regarding my concerns, I spoke to “Oscar” at Hilton Customer Service.
Oscar was helpful and advised me to request a credit from the management team, and to call back if they were unwilling to offer a credit. Upon speaking to Shurronda Hill-Thomas, who claimed to be “in-charge” because the General Manger and Manger were “gone until next week,” and she had authority to issue any credit. After explaining the issues described, she stated “you were told about these problems,” directing me to a piece of paper at the check-in desk, stating “you will not be given any credit.”
Upon obtaining a folio print-out, another staff person named Erica appeared from a back office, claiming to be “in-charge.” After advising Erica of my conversations with Hilton Customer Servive, she stated “I am not issuing you a credit, and I don’t care what you were told.”
I called Hilton Customer Service (888-240-6152) obtaining a case number and full refund.
I have been a Hilton Honors member for over 15 years, and never experienced such incompetence from staff.
If you have a problem with this property, call Hilton at the toll free number listed above for a full refund.
I still have not received a telephone call from hotel management…. They simply don’t care!!!

Clean room

Clean, the pool, and the room.

Room snd parking

Nothing