Embassy Suites by Hilton Colorado Springs

The sink clogged often.

No HVAC in the room and no resolution from the hotel. Also expensive parking, when parking should not cost money. This is a dumb trend you are trying to start... Just don't

Have to pay for parking will not stay there again

There were some issues with our stay. One of them included an elevator that took way to long to operate and another elevator was down and going through repairs. Our room had a bad smoke odor and smelled like someone was trying to cover up cigarettes within the facility. Luckily, we did not stay in the room but to sleep due to the concert we went to enjoy. The last item I have was even with the complimentary breakfast there needs to be a system for the chef to not be overwhelmed by guests at the omelette bar. More employees need to be active and, on the floor, replenishing cold food for new hot food and assisting guest with questions. there was a big line at the coffee pot.

Parking app/service

At one point 2/4 of the elevators were down which made it a little difficult to get my toddlers into the room. One of those elevators ended up getting fixed but one of the elevators was out of service for our entire stay. Also, on the day we checked out we didn’t leave our do not disturb sign up because we expected housekeeping to come after check out. They ended up waking us up twice and both times they seemed to realize as we opened the door that we were checking out that day and they needed to come later. It seems like something that should have been figured out before knocking

Workers - Fat woman at the front desk is generally useless. Checked in and was issued two keys after driving for 11.5 hours. Keys didn't work. Returned to front desk, woman "reactivated" the room key. Return to the same room and enter the room. Other people are inside. I am livid. I return to the front desk again and say "okay now I need keys to s room without people already in it." And she scratches out the room number and writes in a new one and gives it back to me, no apology, no explanation and a huge invasion of privacy. If you were in room 215 on October 10, I'm really sorry.

Workers - there is literally never anyone at the front desk. Everytime I left for the day, returned, check in, and check out, there was always a "sorry I am helping someone else" sign.
Workers - loud general complaints about low pay.
Workers - the housekeeper are super sweet, but whether or not your room is addressed is up to chance.
Workers - The men and women working at the breakfast grill were always severely understaffed. The waits for two eggs to order or an omelette was horrendous. There was always at least a 30 minute wait.

Hotel - $15 / day parking??? I had no idea this was even a thing. What services are provided for this $15 a day? Is there security? Is it covered? Will your car be protected from other guests? No, no and no. You don't need a key card to enter the parking lot, you don't need to scan your key card to leave, paying for parking literally does nothing. Got quite a few door dings from other idiots opening their car doors. Park across the street for free and walk 20 extra feet.

Room - all of the flashing in our room was removed?? It was all nearby, but I reinstalled the flashing on the sprinkler heads, the door stop in the bathroom was a lost cause, no idea what happened with that, and even in the lobby some of the flashing on fire alarms or sprinkler heads was removed, but near by?

Parking was kind of expensive

Paying for parking

Never got a deposit of 150 back and have to pay for parking ?

Front desk was not staffed when I arrived. No customer service. I am forced to pay for a night that I didn’t use

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