Starhotels Excelsior

Hotels
•
Starhotels
8.7 (12048 reviews)
Viale Pietro Pietramellara 51 , Bologna , IT
+39 051 246178
[email protected]

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Paid
Children allowed
Pets allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location opposite train station
Friendly and helpful staff
Very clean rooms
Spacious comfortable rooms and bathrooms
Excellent/abundant breakfast
Cons:
Higher price / parking fee (e.g., EUR 30/night)
Breakfast seating shortages and occasional limited variety
Occasional reception queue handling issues
Small fitness / limited amenity space
Report of cigarette smell in corridor and one TV not working perfectly

Categories

Cleanliness
8.6
Reviews consistently note clean rooms and bathrooms; one guest reported cigarette smell in the corridor outside the lift.
Service
9.2
Staff are repeatedly described as friendly, attentive and helpful; a few comments note reception queueing issues and less empathy from restaurant staff.
Location
9.6
Very frequently praised for being directly opposite the train station and within walking distance of main sights — cited as a key strength.
Room Quality
9.1
Rooms described as spacious, comfortable with large/modern bathrooms in many reviews; a few notes about small/stand-up showers in some rooms.
Amenities
8
Fitness room available (small but equipped) and underground parking; parking cost noted as an extra. Overall amenities are present but not extensive.
Value for Money
7.3
Overall quality is high but multiple guests mention the hotel is expensive (including a EUR 30/night garage fee) or not great value for price.
Food and Beverage
9.2
Breakfast and dining repeatedly receive strong praise (excellent, abundant). A minority comment on limited variety or seating/wait times at breakfast.
Overall Experience
8.6
Most guests report a very positive stay and willingness to return — location, cleanliness and friendly staff drive a strong overall experience despite a few service/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Starhotels Excelsior is a 4-star hotel in Bologna near the railway station, with 193 elegant, contemporary and comfortable rooms and suites furnished with selected fabrics, precious woods and refined materials. Some offer a panorama of the city's rooftops and medieval towers. The hotel also has the Avorio restaurant, the Fondente bar and meeting facilities.

Important information:

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example a link to a secured payment platform.

All guests, including adults and children, are required to show a photo identification upon check-in.

When traveling with pets, please note that an extra charge of EUR 35 per stay applies.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

When booking more than 5 rooms, different policies and additional supplements may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BLQ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children up to 12 years costs 20 EUR per night. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Valet parking is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.7
Based on 12048 reviews
Cleanliness: 8.6
Service: 9.2
Location: 9.6
Room Quality: 9.1
Amenities: 8
Value for Money: 7.3
Food and Beverage: 9.2
Overall Experience: 8.6
M
Marco • couple • it
9
2026-11-07 • via Nuitee
G
Guido • couple • it
8
2026-11-07 • via Nuitee
P
Pichler • solo_traveller • it
10
2026-11-07 • via Nuitee
R
Robert • couple • gb
7
Good location, poor shower room design.
Pros:

Ideally located for rail travellers and close to various bus routes. Our room was quiet, with a garden view, and easy to ventilate. Breakfast offered a good variety of different foods.

Cons:

As older travellers (81 &77 respectively) we actively avoid over-bath showers. This means that we are occasionally allocated a disabled access room. Sadly, room #310 was one such, and offered very little comfort. The shower curtain hangs from a rail fixed to the ceiling and offers very little usable space; you have the choice of struggling to keep the clammy plastic away from your body, or of looping back the curtain and flooding the whole floor, which makes subsequent use of the area uncomfortable and potentially dangerous. It really does need to be reconfigured!

2026-11-07 • via Nuitee
R
Rainy • couple • id
9
Pros:

Lokasi di depan stasiun Bologna Centrale, fasilitas kamar, ada bath tub, sarapan cukup lengkap.

Cons:

Harga mahal, hanya ada 1 pasang slipper utk 2 tamu.

2026-11-06 • via Nuitee
A
Amanda • couple • us
9
2026-11-06 • via Nuitee
Z
Zohreh • couple • us
10
Perfect place to stay in Bologna.
Pros:

Clean, beautiful and customer service was excellent. The location was perfect. Very close to everything.

2026-11-06 • via Nuitee
J
Jacopo • solo_traveller • it
8
Pros:

Grande collaboratività e professionalità da parte dei tecnici delle sale meeting e dei servizi ristorativi.

Cons:

Scarsa empatia di una parte del personale.

2026-11-06 • via Nuitee
G
Gad • couple • il
10
Pros:

Great hotel

2026-11-06 • via Nuitee
M
michael • couple • gr
10
Pros:

The accommodation is in an absolutely fantastic location in Florence, right in the heart of everything. The building itself is elegant, prestigious and very well maintained. As for the apartment, I have to say that the photos actually do it an injustice – it is even better in person!

The host was exceptional, and the cleanliness was absolutely spotless.

We had a wonderful stay in Florence

2026-11-05 • via Nuitee
I
Iain • couple • gb
9
2026-11-05 • via Nuitee
G
georgios • couple • gr
10
Παρά πολύ ωραία
Pros:

Ωραίο ευρύχωρο δωμάτιο τζούνιορ σουίτα όχι πολύ καλή θέα

Cons:

Η θέα στο δωμάτιο μας

2026-11-05 • via Nuitee
M
Marcos Felipe • family_with_children • pt
8
Excelente opção em Bologna!!!
Pros:

Tamanho do quarto e casas de banho. Localização exatamente em frente estação de trem. Simpatia funcionarios

Cons:

Cheiro do banheiro

2026-11-04 • via Nuitee
L
Lara Hélida • solo_traveller • br
10
Hotel simplesmente perfeito, se pudesse dava 100 estrelas, quarto espaçoso, tudo limpo, banheiro perfeito! Com certeza v
Pros:

Gostei de tudo, nada a reclamar!

2026-11-04 • via Nuitee
L
Leto • solo_traveller • it
10
2026-11-04 • via Nuitee
V
Vishnupriya • couple • nl
8
Excellent location for travellers with Bologna as their base
Pros:

The rooms were very comfortable and reasonably spacious. The hotel location is perfect for travel to the airport or anywhere outside the city as Bologna Centrale is hardly 5 minutes away.

Cons:

The breakfast options could have been more. It was quite limited compared to the reviews I had read about this hotel's breakfast. We also had an issue with the air conditioner. We wanted a cooler room but the hotel system had switched to winter heating. There was some confusion which could have been prevented if they were transparent about this in the beginning itself, but the hotel provided us with a fan in the end.

2026-11-04 • via Nuitee
P
Pavlo • couple • ua
10
2026-11-04 • via Nuitee
P
Pattybv • couple • mx
10
Excelente lugar
Pros:

La ubicación , y el diseño

Cons:

Todo me pareció correcto

2026-11-04 • via Nuitee
P
Paula • couple • es
9
2026-11-03 • via Nuitee
F
fabio • couple • it
10
2026-11-03 • via Nuitee