Swan, Thatcham by Marston's Inns

The dirtiest and worst maintained place i have ever stayed in. Room had not been cleaned properly for some time - dust and cobwebs on all surfaces, mould in various places around the bathroom, broken shower fitting covered in limescale, stains on carpet. Bathroom bin full of previous occupants' rubbish, coffee tray covered in sugar etc.

1 large and 1 tiny towel provided for 2 persons. Height in shower approx 5'5".

Main building carpets in hallway stuck down with yellow and black tape, outside area dirty, peeling paint everywhere, menus, tables etc sticky and dirty.

I could go on ....

low shower ceiling
steep stairs

Only one small window opened up in the room in August! It has no AC which would have been ok if you could get air from outside. The bathroom window wouldn’t open, the switch to the light for the bathroom was broken. The mattresses looked ancient.

The bathroom. Room 6
Dirt around pedestal, sink plug hole stained, dust on rim of the inside of the door of bathroom
Edges of floor need a clean.
Disappointed that this has not been checked thoroughly

Impossible de dormir tellement le radiateur de la salle de bain était brûlant. Meme en fermant la porte, la chaleur arrivait jusque dans la chambre. J'ai alerté un membre du personnel qui m'a dit ne rien pouvoir faire (elle avait visiblement surtout mieux à faire, et ne s'est pas déplacée jusqu'à la chambre pour voir quel était le problème).
La pire nuit de ma vie. Et aucun geste commercial le lendemain quand j'en ai reparlé. Bref plus jamaus je n'y retournerai.

It was a little warm overnight but hardly surprising in a heat wave.

Appalling service, overpriced food, room unacceptable, booked a double room given a twin room, manager unhelpful.
Generally a very poorly managed property. so bad decided to check out a day early and find alternative accommodation. Would not go back and would not recommend.

Although the bed was clean, the wash basin had coffee stains on it and the bath hair in it. Not much. Just enough to make you feel slightly queasy. The menu was slightly sticky. And the bathroom very tired… although it was good value!

Needed more Staff in the bar/restaurant area. The 2 girls serving were run ragged when we arrived.
The room we slept in was lovely but like walking into a sauna. Even after leaving the door wide open when we had a drink in the garden! The small fan provided made no difference at all.
The Green exit light, although I understand as necessary, was so bright in that little room it was like we hadn’t turned the lights off.

The bathroom was dirty. The room had cobwebs and there was a emergency light on all night that was unnecessarily bright.
No stock of yoghurt and cornflakes on a basic breakfast menu.

Very small room and the front door and bedroom window opened straight into the car park. Taxi noise until very late and kept awake by train level crossing warnings.
Felt vulnerable as a single lady

The breakfast was below standard, the berries were frozen and the hot food was lukewarm. It felt like the food had been left standing for some time.

Having two bikes to store securely overnight meant that the room became very snug, but they were secure. With the location of the accommodation next to the main car park, we anticipated some noise as the pub shut, but it was very peaceful