Hotel Paso Del Norte, Autograph Collection

Hotels
•
Autograph Collection
9 (481 reviews)
10 Sheldon Court , El Paso , US
+1 915-534-3000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Complimentary champagne at arrival/dinner
Attentive, friendly staff across departments
Excellent location and rooftop/bar views
Modern, spacious, quiet rooms with comfortable beds
Cons:
Pool cleanliness issues and limited lounge seating
Operational problems: long waits for rooms, billing/double-charge incidents
Perceived poor value/overpriced for some guests
Water taste issues (lobby bottled water) and occasional room maintenance (hard-water stains)

Categories

Cleanliness
8.2
Mixed signals: several guests praised overall cleanliness, but multiple reports of a filthy/cloudy pool, dirty hallways and hard-water stains in bathrooms lowered the score.
Service
9.6
Generally very positive: staff repeatedly described as attentive, friendly and helpful (valet, registration, bar staff, housekeeping). Some isolated operational lapses (long waits for rooms, understaffed moments) noted but service impressions remain strong.
Location
9.6
Consistently praised: convenient to activities, museums and border; many mentions of excellent rooftop views and proximity to restaurants/attractions.
Room Quality
9.3
Rooms described as modern, spacious, quiet with very comfortable beds and good views. Minor issues mentioned (missing trash bags, occasional bathroom water stains) but overall room quality is high.
Amenities
8.7
Strong amenities like rooftop/dome bar and complimentary champagne noted, but pool issues (cloudy, limited lounge chairs) and lack of outdoor dog area for pet owners reduced the score.
Value for Money
7.8
Noted concerns about pricing and perceived mismatch between cost and service (comments about being overcharged, double charges, and feeling services didn’t match prices) drove this below the target rating.
Food and Beverage
8.9
Mixed but generally positive: some meals and restaurants praised (Sabor), complimentary champagne appreciated; a few complaints about a steak served cooler than expected and off-tasting bottled/lobby water.
Overall Experience
9.9
Majority of stays described as excellent or wonderful with many repeat guests and intentions to return; isolated operational and value-related negatives temper an otherwise very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:46

Property Description

Luxurious Accommodations

Hotel Paso Del Norte, Autograph Collection offers spacious rooms with a seating area and complimentary WiFi. Enjoy the convenience of a coffee maker in your room and indulge in the hotel's room service.

Versatile Meeting Spaces

With over 30,000 square-feet of meeting space, our hotel is perfect for hosting both social events and business meetings. Take advantage of our on-site gym and business center to stay productive during your stay.

Dining Excellence

Indulge in a culinary journey at Hotel Paso Del Norte, Autograph Collection with dining options like the renowned 1700° Steakhouse, Sabor, and El Mirador restaurants. Explore a variety of flavors without leaving the hotel premises.

Book your stay at Hotel Paso Del Norte, Autograph Collection for a seamless blend of luxury, convenience, and exceptional service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Guest Reviews

9
Based on 481 reviews
Cleanliness: 8.2
Service: 9.6
Location: 9.6
Room Quality: 9.3
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.9
Overall Experience: 9.9
H
Hino • couple • us
10
Pros:

The staff was incredibly accommodating and went out of their way to make even a single night special. They allowed an early check in and because it was our wedding night we entered the room to a complimentary champagne, chocolate dipped strawberries and a handwritten note congratulating us and thanking us for choosing them to be a part of our big day.

2026-09-11 • via Nuitee
L
Leopoldo • solo_traveller • it
10
Pros:

Tutto, è meraviglioso

Cons:

Nulla

2026-09-02 • via Nuitee
S
summer • solo_traveller • us
10
Professional and luxurious.
Pros:

Glamorous and comfortable

2026-09-01 • via Nuitee
S
Sergio • solo_traveller • us
10
2026-08-31 • via Nuitee
C
Carolina • family_with_children • us
10
2026-08-30 • via Nuitee
A
Alexander • couple • us
8
Pros:

Clean, great location, very comfortable rooms, friendly staffs, great views. Can walk to many restaurants and bars, stadium is a 5 minute walk.

Cons:

We paid for parking, the first parking spot we parked in left water damage on the hood of the car from a leak in the ceiling, the parking space was level one, to the left of the elevator, third spot from the elevator. Still working on getting it out, looks like it will eventually come off.

2026-08-27 • via Nuitee
S
Sandra • couple • gb
10
2026-08-24 • via Nuitee
A
Andrea • couple • us
10
2026-08-15 • via Nuitee
A
Andrea • couple • us
10
2026-08-15 • via Nuitee
E
Eric • solo_traveller • us
10
Pros:

Excellent place to stay

2026-08-10 • via Nuitee
O
Olga • couple • us
10
Exelente
Pros:

Todo excelente y más que estaba cerca de donde tenía que ir.

2026-07-25 • via Nuitee
S
shireen • couple • gb
10
Lovely stopover felt very luxurious
Pros:

Very friendly check in with champagne on arrival

2026-07-19 • via Nuitee
L
Liz • extended_group • us
10
Awesome stay, close to activities and great restaurants
Pros:

I love the Baroque type decor. Made you feel as though you were in luxury. The room was modern, spacious and quiet. The bed was very comfortable. ALL staff from the Valet to the registration to the bar staff was extremely attentive without being intrusive.

Cons:

The only comment I would make would be the lighting in the bathroom could have been a little brighter, speaking from a woman's point of vie and applying makeup. Otherwise, it was perfect!

2026-07-19 • via Nuitee
S
Susana • couple • us
10
2026-07-08 • via Nuitee
B
Beatriz Adriana • solo_traveller • mx
5
Pros:

Almost everything

Cons:

They charged me twice and no answer

2026-07-08 • via Nuitee
J
Javier • solo_traveller • us
10
Pros:

Everything was excellent, to the comfy bed to the atmosphere of the room.

Cons:

I guess the only issue was there was no trash bags in the room or in the trash bins.

2026-07-05 • via Nuitee
K
Katja • solo_traveller • us
9
Wonderful
Pros:

We got complimentary champagne upon arriving and during dinner. Room was on 15th floor with great view. Dome-bar was beautiful to sit at.

Cons:

Loud wedding, pool had only six lounge chairs and patio only six chairs in the shade. Pool was cloudy and needed to be treated.

2026-06-29 • via Nuitee
A
Aragonez • couple • us
10
2026-06-29 • via Nuitee
C
Christian • couple • us
10
Pros:

Everything. Stellar view on the roof top bar

Cons:

Nothing.

2026-06-23 • via Nuitee
L
Luis • solo_traveller • us
8
2026-06-16 • via Nuitee