Hotel Montreal Metropolitan, an Ascend Collection Hotel

Hotels
BW Signature Collection by Best Western
7 (2824 reviews)
3400 Boulevard Crémazie Est , Montréal , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
5.5
Multiple mentions of dirtiness and bugs in the bathroom.
Service
8.5
Front desk staff were described as nice and helpful, though there were issues with room service.
Location
7.5
Convenient location but some mentioned concerns about noise from the bar and nearby highway.
Room Quality
5.5
Issues with noise, cleanliness, and room conditions mentioned.
Amenities
6.5
Limited amenities were noted, with some guests voicing complaints.
Value for Money
8.5
Some guests felt it was good value for the price, though there were mixed reviews.
Food and Beverage
6.5
Comments on limited breakfast options and some food being cold.
Overall Experience
7.5
Mixed experiences, with several guests saying they would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:29

Property Description

Luxurious Amenities
Hotel Montreal Metropolitain offers a fitness centre, shared lounge, and a restaurant with a bar. Guests can enjoy free WiFi, room service, and a 24-hour front desk for convenience.

Fully Equipped Rooms
Some rooms feature a kitchen with an oven and stovetop, perfect for guests looking for a longer stay. All guest rooms are equipped with air conditioning and a work desk for comfort.

Convenient Location
Located near Saputo Stadium and IGA Stadium, this 4-star hotel is just a short distance from Montreal-Trudeau International Airport. Guests can also make use of the business centre or unwind at the snack bar during their stay.

Experience luxury and convenience at Hotel Montreal Metropolitain. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 2824 reviews
Cleanliness: 5.5
Service: 8.5
Location: 7.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 7.5
M
Madison solo_traveller us
6
good for the price
Pros:

the room was actually clean, front desk staff was pleasant

Cons:

the lobby and hallways smelt musty and needed to be updated, the area is a bit sketchy

2026-07-24 via Nuitee
C
Célia solo_traveller ca
8
Cons:

l'air climatisé ne fournissait pas assez

2026-07-24 via Nuitee
K
Karine couple ca
9
2026-07-22 via Nuitee
A
Ahou solo_traveller ca
10
2026-07-21 via Nuitee
I
Isabelle solo_traveller ca
4
Pros:

Location convenient for where I needed to work. Rooms are spacious.

Cons:

I booked a room with a stove to be able to cook and my stove, as well as many outlets, were not functional. There was also a party on the saturday night that was disruptive until 2am.

2026-07-21 via Nuitee
K
Koko Carmel Alice solo_traveller ca
8
2026-07-20 via Nuitee
L
Lecours solo_traveller ca
10
2026-07-20 via Nuitee
M
Medjtouh solo_traveller ca
10
2026-07-15 via Nuitee
O
OlantKing couple gh
10
2026-07-15 via Nuitee
H
Haroon family_with_children us
8
2026-07-13 via Nuitee
M
Mark solo_traveller gb
1
Loud, smelly, no TV, rude staff, cold showers, dirty, slanted room - worst hotel stay ever
Pros:

Honestly not much as far as hotels go this was severely poor

Cons:

Well where to start the 2 nights I was there were awful. to start the staff were rude, obnoxious and saw me as an inconvenience for simply existing. I was rudely awoken after very specifically hanging the do not disturb sign on the door catching up on some much needed sleep by an angry house keeping staff telling me I should have checked out and when I explained in a polite manor that was not the case she stormed off in a huff. No apology nothing - how dare I try and have a peaceful room experience.
On top of which the facilities are mediocre at best or simply none existent - I work in IT and even I couldn’t get the TV to work which was in itself half hanging off the wall, and the shower decided no tonight I’m having a cold one as there was no hot water in my room (there was the previous night)
The room smelt stale and damp and generally unclean, paint hung off the walls and I can’t make this up it’s too bizzare, the entire room was on a 10 degree slope.

2026-07-13 via Nuitee
C
Cassand family_with_children ca
10
Beautiful place and amazing location.
Pros:

Beautiful decor.

Cons:

The breakfast!

2026-07-13 via Nuitee
A
Ayse Cigdem family_with_children be
8
Large and comfortable rooms
Pros:

The hotel's location fit our visit's purposes. The staff is friendly. The rooms are large and comfortable. There is a highway that is facing the hotel, but is caused no sound issues at all. I was surprised how quiet it was. There is a fridge and a coffee machine in the room. The hotel also provided a parking card for our car. The area is quiet; a park, a metro, and a few fast food restaurants are within walking distance, as well as a famous thrift store with many stalls nearby. My teens really enjoyed the thrift shopping,

Cons:

Everything was good.

2026-07-12 via Nuitee
C
Catherine couple ca
6
2026-07-12 via Nuitee
N
Nathalie couple ca
8
Nous allô revenir .
Pros:

Tout est propre…le personnel très gentil…lit confortable et un endroit très silencieux. Je le recommande. Rapport qualité c’est wow . Merci à vous tous

2026-07-10 via Nuitee
P
Pierre-Paul solo_traveller ca
10
2026-07-10 via Nuitee
N
Nataliia family_with_children ca
9
2026-07-09 via Nuitee
F
Fritz Junior couple ca
10
2026-07-08 via Nuitee
A
a couple ca
2
Cons:

I will never set foot in the Hôtel Métropolitain again, and here is why.

During my stay in June, I parked my car in the exact spot designated by the front desk clerk, which was underneath the Métropolitaine highway—an area that was supposedly monitored by a guard at night. Upon returning from my evening out, I checked on my vehicle and discovered that a whitish liquid, dripping from the underside of the highway deck, had coated and dried on the bodywork. Yet, it had not rained for several days.

I had to clean my car myself in the middle of the night. The hotel staff was of absolutely no help, merely providing me with a bucket of water and some soap. I had to scrub the rest e ne remettrai plus jamais les pieds à l'Hôtel Métropolitain, et voici pourquoi.

Lors de mon séjour en juin, j'ai stationné ma voiture à l'endroit exact qui m'avait été désigné par le préposé à la réception, c'est-à-dire sous l'autoroute Métropolitaine, un endroit censé être surveillé par un gardien pendant la nuit. En revenant de ma soirée, je suis passé voir mon véhicule et j'ai découvert qu'un liquide blanchâtre, provenant du dessous du tablier de l'autoroute, avait coulé et séché sur la carrosserie. Pourtant, il n'avait pas plu depuis plusieurs jours.

J'ai dû nettoyer moi-même ma voiture en pleine nuit. Le personnel de l'hôtel n'a été d'aucune utilité, se contentant de me fournir un seau d'eau et du savon. J'ai dû frotter le reste moi-même, le cœur rempli de rage. Selon ce que j'ai appris par la suite, ce n'était pas la première fois que cela se produisait, et ce problème survient à différents endroits sous cette autoroute.

Lorsque j'ai demandé une compensation, les démarches ont ressemblé à un véritable parcours du combattant.

2026-07-07 via Nuitee
K
Khelifi solo_traveller fr
8
2026-07-07 via Nuitee