Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable accommodations
Cons:
Inconsistent service
Maintenance issues

Categories

Cleanliness
8.96
Several reviews highlight general cleanliness, but one indicates issues with maintenance.
Service
8.93
Service was praised in several reviews, although one mentioned significant shortcomings.
Location
9.47
Multiple reviews praised the excellent location of the hotel.
Room Quality
8.92
Room quality deemed satisfactory, with comfort mentioned positively.
Amenities
8.95
Amenities were generally noted positively, though with mentions of service issues.
Value for Money
9.41
Overall assessment indicates good value for the quality of service and amenities.
Food and Beverage
8.46
Breakfast received positive mentions, but other aspects varied.
Overall Experience
8.93
Overall experiences are positive but impacted by service inconsistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:32

Property Description

Convenient Location and Stunning Views
Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms.

Luxurious Accommodation and Fine Dining
Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines.

Relaxation and Wellness Facilities
Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury.

To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary shuttle service from the main lobby to Bukit Bintang, Pavilion Kuala Lumpur, and KLCC shopping areas, generally operating on a limited schedule from Friday to Tuesday. Advance booking is required. The schedule is subject to change, so confirming with the hotel concierge on the day of travel is recommended.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9
Based on 4604 reviews
Cleanliness: 8.96
Service: 8.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 8.93
Y
Yoshinee • couple • mu
6
It was good
Pros:

It was very well maintained

Cons:

It looks a bit old in my view

2026-10-14 • via Nuitee
M
Mirko Ramon • family_with_children • it
9
Ottima struttura
Pros:

In zona centrale. Piscina carina. Spa e palestra buone. Camere spaziose, pulite e con bella vista. Ristorante cinese ottimo, così come il Lemon al piano terra. Personale gentilissimo.

Cons:

Colazione tropo affollata

2026-10-13 • via Nuitee
M
Miroslav • family_with_children • cz
10
2026-10-12 • via Nuitee
G
Georgios • couple • gb
10
2026-10-12 • via Nuitee
K
Kat Cooper • solo_traveller • my
10
2026-10-12 • via Nuitee
T
Tadashi • extended_group • jp
9
2026-10-11 • via Nuitee
C
Claire • solo_traveller • au
9
Fabulous definitely would stay again the staff are fantastic and friendly
Pros:

Pretty
Great location
Amazing staff especially Irwan on the door
Great breakfast
Nice rooms
Very clean
Old school traditional hotel
Nice pool

Cons:

No English subtitles on tv
Cannot connect Netflix to tv
Jacuzzi not working

2026-10-11 • via Nuitee
A
APPELGHEM • solo_traveller • fr
7
Pros:

Personnel très professionnel

Cons:

Hotel vieillissant mériterait une rénovation

2026-10-11 • via Nuitee
S
Solé Rodríguez • solo_traveller • es
10
2026-10-11 • via Nuitee
L
Lona • couple • mx
10
2026-10-10 • via Nuitee
K
Kulsoom • solo_traveller • gb
10
2026-10-09 • via Nuitee
J
Jan • couple • de
10
Alles Top
Pros:

Sehr schönes Hotel fussläufig zu den Petronas Türmen.

2026-10-09 • via Nuitee
M
Medhika priya • solo_traveller • in
10
2026-10-09 • via Nuitee
V
Vanban • couple • us
10
2026-10-09 • via Nuitee
S
Sivabalan • couple • my
10
2026-10-09 • via Nuitee
J
Jan • solo_traveller • de
9
2026-10-08 • via Nuitee
N
Nasser • couple • om
10
2026-10-07 • via Nuitee
M
Muhammad Zohaib • couple • ae
10
2026-10-07 • via Nuitee
A
Amir • family_with_children • mv
10
Pros:

The staffs were amazing, room was comfortable and clean

2026-09-19 • via Nuitee
M
Momal • couple • pk
10
Pros:

Wverything

2026-09-18 • via Nuitee