The Victoria Falls Hotel

Hotels
8.9 (407 reviews)
1 Mallet Drive, Victoria Falls , Victoria Falls , ZW
+263 8677 000376

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean facilities
Superb food
Cons:
Dated room decor
Overpriced drinks
No entertainment options
Bad communication about shuttle services

Categories

Cleanliness
8.98
Clean and well maintained, as mentioned in the reviews.
Service
9.45
The staff are described as friendly and efficient, contributing to a positive experience.
Location
9.49
Excellent location near Victoria Falls, with multiple mentions of beautiful views.
Room Quality
8.24
Some reviews indicate that rooms are dated and noise from plumbing is an issue.
Amenities
8.67
The pool area and dining options were highlighted, but some amenities like the gym and entertainment options received criticism.
Value for Money
7.93
Feedback indicates drinks are overpriced and there are complaints about entertainment, suggesting concerns about value.
Food and Beverage
9.48
Food was described as superb with multiple dining options.
Overall Experience
8.95
Overall sentiment is positive despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:59

Property Description

Luxurious Edwardian-Style Accommodation with Spectacular Views

Unmatched Amenities: The Victoria Falls Hotel boasts an outdoor swimming pool, a restaurant with various dining options, and a terrace for guests to unwind and enjoy the breathtaking views of Victoria Falls.

Elegant Rooms and Suites: Each air-conditioned room and suite is equipped with modern amenities such as an in-room safe, minibar, satellite TV, and free WiFi. Guests can also enjoy the convenience of en suite bathrooms and some rooms even feature separate seating and dining areas.

Ultimate Relaxation and Recreation: Indulge in pampering at the beauty spa, stay active at the fitness centre, or explore activities like art galleries and mini-golf. Whether you seek relaxation or adventure, The Victoria Falls Hotel offers something for everyone.

Experience luxury and comfort at The Victoria Falls Hotel - Book your stay now for an unforgettable getaway!

Important information:

Spa/wellness center is closed from 2026-12-31 until 2026-03-12
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: VFA

Location

Guest Reviews

8.9
Based on 407 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.24
Amenities: 8.67
Value for Money: 7.93
Food and Beverage: 9.48
Overall Experience: 8.95
H
H.Maria • solo_traveller • na
10
2026-09-17 • via Nuitee
R
Ricardo • couple • pe
10
2026-09-15 • via Nuitee
M
Meresina • solo_traveller • de
6
Pros:

There was a construction direct beside the pool and very very loud it was no offer to lower the price etc so for me absolutely not appropriate

2026-09-14 • via Nuitee
M
Meresina • extended_group • de
4
Cons:

Baustelle am Swimmingpool die ganze Zeit Lärm von morgens bis abends. Man konnte sich praktisch nicht an Pool legen.

2026-09-09 • via Nuitee
C
Carien • couple • za
9
2026-09-07 • via Nuitee
E
Evan • solo_traveller • nz
8
2026-09-02 • via Nuitee
K
Kurt • couple • dk
9
2026-09-02 • via Nuitee
A
Amanda • couple • gb
6
Apocalypse Now
Pros:

The history and reputation. The swimming pool.

Cons:

The noise. Although not fault of the hotel, the incessant helicopter noise was terrible. But, also, the gardeners and their leaf blowers meant we couldn't hear each other conversing in the lobby. Also, it was eye-wateringly expensive and I had hoped we would be rewarded with value.

2026-09-02 • via Nuitee
R
Riccardo • solo_traveller • it
8
2026-09-01 • via Nuitee
P
Paul • solo_traveller • gb
9
Iconic and historic hotel with excellent service, friendly staff and an outstanding location.
Pros:

Iconic hotel in Victoria Falls. Fantastic service and a high quality stay. Well located for accessing the falls and entry into Zambia. Hotel staff organised anything I needed, including pick up from the airport.

Cons:

Nothing bad to say, just to recognise that it is expensive in comparison to others but you pay for quality!

2026-08-31 • via Nuitee
V
Vikram • solo_traveller • in
9
Good for a one time experience to enjoy the property…
Pros:

Well located, colonial era property. Friendly staff. No charge on the contents of the minibar.

Cons:

No gym to speak of. Limited swimming pool operating hours. Some of the rooms are quite a distance away from the main facilities and the property adds on a $5 charge for a room service delivery! Very rigid about providing a late checkout when our flight was delayed by a few hours — finally was able to get a 45 minute extension beyond the 10:00am checkout. The dining room needs formal attire, so obviously we couldn’t check it out since we were taking a break from Safari…

2026-08-13 • via Nuitee
S
Sandra • couple • za
8
Very pleasantly
Pros:

It’s beautiful and the history behind it

Cons:

The room was a bit small

2026-08-11 • via Nuitee
M
Maria • couple • es
9
Precioso hotel
Pros:

Localización, amabilidad del servicio y buena comida

2026-08-10 • via Nuitee
Y
YUTA • solo_traveller • jp
8
2026-08-09 • via Nuitee
F
Francisca • family_with_children • es
6
2026-08-09 • via Nuitee
C
corneliak693 • Family
10
Everything Perfect!
Pros:

At the end of our safari trip, we visited Victoria Falls here. We must especially highlight the care shown by the staff, particularly Edson. Upon arrival, there was a minor issue with our room, which was resolved immediately to our complete satisfaction. But all the other staff members are also incredibly caring and attentive. The hotel has its own historic charm and is unlike any other place in the world. The rooms are beautifully decorated and comfortable, with a great breakfast and delicious food. Everything was perfect!

2026-07-24 • via Tripadvisor
S
ssteyn01 • NONE • Cape Town, Western Cape
10
The magnificent VFH
Pros:

Friendly people, great food and beautiful surroundings make your stay at this magnificent hotel an unforgettable experience.

2026-07-12 • via Tripadvisor
G
gavinknight64 • NONE • Franschhoek, Western Cape
8
A memorable stay at this historic hotel
Pros:

Overall our stay was a pleasant and memorable one. All staff we encountered were friendly and attentive. The location and grounds could not be better. The showers were the best I've ever experienced! My room was showing some wear and tear, especially the carpet at the door.

2026-07-09 • via Tripadvisor
K
Kayleen • solo_traveller • au
10
Exceptional
Pros:

Everything, staff, facilities, cleanliness, professional - a truly elegant relaxing atmosphere, highly recommend experience

Cons:

NIL

2026-07-09 • via Nuitee
P
Peter • solo_traveller • au
10
A Special Place
Pros:

It is a must to stay at least once at this iconic and special hotel. The hotel has the best views of the Victoria Falls and the surrounding area. The room was large and had more than I needed for my stay. The Livingstone restaurant was a great night with a pianist who really made it special (he has a fascinating back story)!

Cons:

Nothing

2026-07-08 • via Nuitee