Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near shops, restaurants and convention center
Very friendly and attentive staff (several employees named positively)
Good amenities: pool, hot tub and lounge access
Highly regarded breakfast buffet (paid option)
Comfortable beds and attractive lobby/infraestructure
Cons:
Perceived poor value for money; many extras require additional payment
Room issues: missing advertised bathtub/jacuzzi, furniture deterioration
Cleanliness concerns in some rooms (AC vents/mold reported)
Occasional unhelpful reception/managerial follow-up and unresolved maintenance
Included breakfast considered basic compared to the buffet

Categories

Cleanliness
7.6
Mixed reports: some guests praise cleanliness, but there are specific complaints about dirty AC vents (mold) and worn furniture in rooms.
Service
10
Generally excellent and frequently praised — multiple guests name and commend staff (Fiesta Club attendants, bellhops); however there are isolated reports of unhelpful reception and lack of managerial follow-up.
Location
10
Very strong — repeatedly described as strategically located, near convention center, shopping and restaurants.
Room Quality
7.8
Mixed: rooms described as spacious with comfortable beds, but some guests note deteriorated furniture, missing advertised bathtub/jacuzzi, and heat/AC problems at night.
Amenities
9.6
Strong offerings — pool, hot tub, lounge access and breakfast buffet praised; some amenities (breakfast buffets) often come as paid extras which affects perception.
Value for Money
6.6
Several guests find the hotel expensive for what is included, citing added charges for better breakfasts and other services and a perceived poor cost-benefit ratio.
Food and Beverage
9.4
Breakfast buffet repeatedly praised as excellent with welcoming staff, though the basic included breakfast is described as simple compared to the paid buffet.
Overall Experience
9.4
Generally positive stays with excellent location, staff and amenities for many guests, balanced by notable issues for some (maintenance, value, cleanliness problems) leading to mixed experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:57

Property Description

Luxurious Porfirian Architecture

Step into a blend of historical charm and modern comfort at Fiesta Americana Merida. Admire the Porfirian architecture while enjoying contemporary amenities, all just a short distance from the city center.

Relaxing On-Site Facilities

Unwind by the outdoor pool, stay active in the well-equipped gym, or pamper yourself with a soothing massage at the spa. Meanwhile, the little ones can have a blast at the Fiesta Kids Club, ensuring a restful escape for the whole family.

Culinary Delights and Convenience

Indulge in a variety of culinary experiences at the on-site restaurants or opt for private, 24-hour room service. With a prime location between Colón and Paseo Montejo, Fiesta Americana Merida offers both convenience and luxury for your stay.

Ready to experience the perfect blend of history and comfort at Fiesta Americana Merida? Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.


Please note that the property offers guest access with a guide dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.8
Based on 507 reviews
Cleanliness: 7.6
Service: 10
Location: 10
Room Quality: 7.8
Amenities: 9.6
Value for Money: 6.6
Food and Beverage: 9.4
Overall Experience: 9.4
M
Martha • family_with_children • mx
10
Pros:

Las instalaciones y el.servicio

Cons:

Los precios del spa muy altos aligual q el.costo del buffet desayuno

2026-08-14 • via Nuitee
J
juan ramon • family_with_children • mx
5
Regular
Cons:

Esta viejo el hotel le urge remodelacion y el ac del cuarto y áreas comunes no enfría bien

2026-08-14 • via Nuitee
E
Erika • solo_traveller • mx
10
Pros:

La ubicación del hotel es muy buena y la atención del personal es excelente!

2026-08-13 • via Nuitee
D
Daniel • couple • se
8
Stable Hotel
Pros:

A very polished, well-organised and reliable hotel. The room was functional and comfortable, with a good view, and the large, bright lobby creates a great sense of light and space. Parking in the garage was convenient. Although the hotel is located more in a business district than in the historic tourist centre, it is only around 10 minutes away by Uber. Overall, a solid hotel product that feels well managed and is unlikely to deliver any unpleasant surprises.

Cons:

The hotel feels more geared towards business travellers than tourists and, despite being very polished, lacks a little in character and “soul”. Interactions with staff tended to feel quite process-driven rather than personal. Access from the garage is also not ideal with large luggage, as there is no direct elevator to the hotel lobby and you need to use escalators and some steps. Finally, the hotel felt somewhat expensive for the overall experience and value offered.

2026-08-12 • via Nuitee
B
Bismarck • solo_traveller • mx
10
2026-08-10 • via Nuitee
R
Rafael Jesus • solo_traveller • do
6
Buscar otra opción de alojamiento
Pros:

La ubicación es muy estratégica

Cons:

Elmprecio elevadony no incluye nada, ninlonquebddjqn en la habitación en el pequeño bar, hay que pagar todo aparte

2026-08-05 • via Nuitee
B
Barrameda • extended_group • ph
9
Very well located
Pros:

Location. Near Convention Center

Cons:

None

2026-07-16 • via Nuitee
J
Jose • family_with_children • us
10
2026-07-12 • via Nuitee
E
Erik • family_with_children • ch
10
2026-07-07 • via Nuitee
J
Julie • couple • us
9
2026-07-05 • via Nuitee
E
Emmanuel • family_with_children • us
5
Alright but for the price something else would have been better.
Pros:

The pool and hot tub were nice.

Cons:

It was very hot in the hallways and it’s as if the property would turn off the air conditioner throughout the night because it would get super hot in our room.

2026-07-03 • via Nuitee
E
ELENI • couple • gr
7
2026-07-02 • via Nuitee
D
Dianne • couple • us
10
Luxury with a welcoming and friendly atmosphere.
Pros:

This place felt like luxury! The staff are welcoming and very attentive, very professional. I really enjoyed the amazing buffet breakfast, outstanding! The access to shops and restaurants was also a nice plus. The lounge access was a nice feature and I highly recommend it.

2026-06-21 • via Nuitee
D
Dianne • couple • us
10
Excellent hotel with all the right amenities!
Pros:

Our first time here and it was a nice start to our vacation. Excellent breakfast buffet with the most welcoming wait staff. Excellent location for shopping and restaurants. Overall a nice experience. Will be staying here whenever I am in Merida.

2026-06-21 • via Nuitee
J
Jorge A • solo_traveller • mx
3
No lo recomiendo
Pros:

La locacion es excelente pero escogeria otro hotel cercano, el personal es muy amable en general

Cons:

La habitación no cuenta con bañera ni jacuzzi, a pesar de que aparece claramente en la descripción. No recibí ninguna solución, aun cuando elegí este hotel exclusivamente por esa amenidad debido a una necesidad médica. La suite es amplia, pero los muebles están muy deteriorados y las ventilas del aire acondicionado presentan suciedad evidente, incluso con presencia de hongo.

Además, la camarista ingresó a la habitación sin tocar; únicamente presionó el timbre cuando ya estaba adentro, lo cual resulta inaceptable por motivos de privacidad y seguridad.

Cuando expresé mi inconformidad, la única respuesta que recibí fue que “todavía estaba a tiempo de cancelar”. Solicité hablar con el Gerente general, pero nunca se presentó; según el supervisor de recepción, “siempre estaba en juntas”. Esta falta de atención y responsabilidad por parte de la gerencia hizo que la experiencia fuera profundamente decepcionante.

2026-06-16 • via Nuitee
A
Antonio • extended_group • mx
8
Es una buena opción
Pros:

La limpieza estuvo muy bien, el personal es muy amable en todo momento.

Cons:

La atención de los meseros en el restaurante.

2026-06-05 • via Nuitee
A
Alan • couple • pe
9
Excelente lugar, maravillosa infraestructura y ubicación privilegiada.
Pros:

La ubicación, cerca a los mejores lugares de la ciudad. La cama deliciosa. Los desayunos (buffets) muy buenos, claro eran extras (pago).

Cons:

El desayuno incluido, comparado con el buffet, era muy sencillo. Por el precio de la habitación podría mejorar.

2026-06-04 • via Nuitee
K
Kenia Valeria • solo_traveller • mx
9
2026-05-29 • via Nuitee
F
Francisca • extended_group • de
6
2026-05-27 • via Nuitee
T
Teresa • solo_traveller • co
3
Experiencia decepcionante para el precio pagado
Pros:

La ubicación, el lobby muy suntuoso, ascensores panorámicos.

Cons:

Tuve un problema desde el primer día con el sanitario el cual nunca fue resultó a pesar de que solicité ayuda en la recepción en dos ocasiones diferentes, el desayuno muy básico y repetitivo (no me lo esperaba al ser un hotel 5 estrellas y bastante costoso), para tener acceso a un mejor desayuno había que pagar un valor adicional, el personal de recepción fue poco resolutivo. En general, la relación costo-beneficio no fue la esperada.

2026-05-24 • via Nuitee