Sonesta Essential NW Houston

Hotels
7.8 (438 reviews)
7887 West Tidwell , Houston , us
+1 713-690-1493

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Pool
Cons:
Cleanliness issues
Broken amenities
Poor food quality

Categories

Cleanliness
5.53
Multiple mentions of roaches and maintenance issues indicate poor cleanliness.
Service
9.5
Some staff were nice and responsive; however, overall service was inconsistent.
Location
9.04
Location was generally liked, but overshadowed by other issues.
Room Quality
6.49
Issues with maintenance, broken amenities, and overall dissatisfaction with room quality.
Amenities
7.52
Facilities like the elevator and pool were not functioning properly, affecting overall enjoyment.
Value for Money
8.48
Given the condition of the hotel, many felt the pricing did not reflect the experience.
Food and Beverage
6.53
Breakfast received negative feedback regarding quality and service.
Overall Experience
9.3
Overall disappointing experience, but some guests found moments of enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:04

Property Description

Newly Renovated Comfort Inn Hwy. 290/NW

Located conveniently off Interstate 610, the Comfort Inn Hwy. 290/NW offers easy access to popular attractions like the Children's Museum of Houston and Rice University.

Prime Location for Sports Enthusiasts

Within close proximity to Minute Maid Park and Reliant Stadium, sports fans will find the perfect base to catch Houston Astros and Texans games.

Fabulous Amenities for Every Guest

Enjoy complimentary breakfast, free high-speed internet, and a refreshing outdoor pool at this Houston TX hotel.

To book your stay at the Comfort Inn Hwy. 290/NW and experience all these fantastic amenities, make your reservation now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

7.8
Based on 438 reviews
Cleanliness: 5.53
Service: 9.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 6.53
Overall Experience: 9.3
J
Jamil • family_with_children • us
1
Terrible not the first Sonesta I’ve stayed in but surely my last. Company has lost business from my family.
Pros:

Nothing

Cons:

Everything. The staff was extremely rude and disrespectful. Checked in to a room and found roaches all over the bathroom. They moved us to a different room supposedly renovated and again roaches all over the bathroom. We let the front desk about the ice machine was broken and she “oh well go to the gas station and buy.” For breakfast we were told that they serve a continental breakfast. All we got Monday through Thursday was waffles, fruit, toast, and yogurt with the choice of coffee, apple juice or orange juice. Friday through Sunday it was waffles, toasts, eggs and sausages. But we weren’t allowed to take it into our rooms. We had to eat in the lobby and have breakfast police (housekeeping manager) watching us not to take it upstairs while others took their breakfast to their rooms. Our ac stopped working. It was 4 of us in the room and they only wanted to give us 2 towels a day. It was our first time in Houston Texas and our last. The staff made our stay very unpleasant.

2026-07-15 • via Nuitee
J
julian • solo_traveller • us
4
2026-06-16 • via Nuitee
R
Rodrick • solo_traveller • us
1
2026-05-25 • via Nuitee
J
JOSE • solo_traveller • us
4
2026-05-18 • via Nuitee
J
Jackie • couple • us
1
I didn't even stay there that's the bad part I was charged. I was told there was no room available
2026-05-15 • via Nuitee
A
Aimee • couple • us
7
Pros:

The room was nice and the bed was comfortable. Was able to check in an hour early, which I loved.

Cons:

The area is just not a good area at all. Lots of homeless people walking around the area.

2026-05-13 • via Nuitee
S
Shannon • solo_traveller • us
1
2026-05-11 • via Nuitee
L
Luis • couple • us
10
Pros:

Nice ok

Cons:

Employeed

2026-05-04 • via Nuitee
D
davis • solo_traveller • us
2
2026-04-27 • via Nuitee
T
Tyler • couple • us
9
2026-04-26 • via Nuitee
T
Trey • solo_traveller • us
1
2026-04-17 • via Nuitee
N
Nancy • family_with_children • us
5
2026-03-26 • via Nuitee
G
Gilbert • couple • us
10
2026-03-17 • via Nuitee
F
FRANCISCO • family_with_children • us
9
2026-02-14 • via Nuitee
C
Canizales • family_with_children • us
4
Pros:

The room

Cons:

The staff in the morning shift I got up with my husband to get breakfast but the house keeping told us that we couldn't eat in our room

2026-02-14 • via Nuitee
D
David • solo_traveller • us
7
2026-01-27 • via Nuitee
M
Mary • solo_traveller • us
10
2026-01-19 • via Nuitee
P
Paul • couple • us
1
Would not recommend.
Pros:

The coffee maker. Towels in bathroom were clean.

Cons:

Cockroach's and loud music next door to my room. Dirty and stained furniture. Scratchy sheets.

2026-01-09 • via Nuitee
R
Rios • couple • us
6
2025-11-18 • via Nuitee
A
Anita
10
Pleased with stay
Pros:

Its an older hotel. In fairly good shape though. Quiet, clean. Room was nice. Breakfast was excellent. Pool sparkling clean. Check in and out was a breeze. We really enjoyed our stay. Would use this hotel again for our next trip.

2025-10-12 • via Nuitee