Welcomhotel by ITC Hotels, Shimla

Hotels
8.4 (204 reviews)
Village Patengali, Tarapur, Naldhera Golf Course Road, Mashobra , Shimla , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and views
Cooperative and helpful staff (named staff praised)
Clean rooms and comfortable bedding
Good kids activities
Balcony/view and sunset spots
Quiet location
Cons:
Perceived poor value for money / expensive
Small room sizes
Limited or expensive food/breakfast options
Extra charges for activities (bonfire etc.)
Garden/grounds sometimes unavailable (events/weddings)
Some maintenance issues (washroom flush)
Lack of certain amenities (heated pool, sit-out/umbrellas)

Categories

Cleanliness
9.3
Frequently praised across reviews (described as clean, 'cleaniness superp', rooms kept tidy). Standard good housekeeping with no repeated major complaints.
Service
9.8
Staff repeatedly called cooperative and helpful; multiple named staff (Anurag, Sumit, Narendra) received specific praise for service and activities support.
Location
10
Consistently highlighted as excellent with amazing views and sunsets; location is a clear strength (though an approach road was noted as technical).
Room Quality
7
Mixed feedback: bedding comfortable and rooms adequately done up, but several mentions of small room sizes and at least one maintenance issue (flush in room 411).
Amenities
7.6
Kids activities and some facilities praised, but guests requested additions (heated pool), noted lack of sit-out/umbrellas, blocked garden during event, and extra charges for activities.
Value for Money
6.5
Repeated complaints about high pricing and not being value for money; guests found food and extras expensive and overall perceived costliness.
Food and Beverage
8
Mixed: some guests praised food and breakfast, others reported limited breakfast options, high prices, seasoning/taste issues, and service limitations (e.g., packing sandwiches).
Overall Experience
9
Generally positive experiences reported (comfortable, memorable stays, great views and helpful staff) tempered by concerns about cost, room size and some amenity limitations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 01:22

Property Description

Luxurious Accommodation
Welcomhotel by ITC Hotels, Shimla, offers elegant rooms with modern amenities like air conditioning, flat-screen TVs, and private bathrooms. The perfect retreat after a day of exploring Shimla.

Dining and Recreation
Indulge in a delicious buffet or à la carte breakfast at the hotel's restaurant. For entertainment, guests can enjoy billiards and darts, or unwind at the bar. Stay active at the fitness centre or take a leisurely stroll in the garden.

Convenience and Service
Benefit from 24-hour room service and a front desk ready to assist you at all times. With free WiFi, free parking, and car hire services available, your stay at Welcomhotel by ITC Hotels, Shimla, will be seamless and enjoyable.

Book now for a memorable stay in the picturesque Shimla!

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply

A mandatory New years eve gala dinner will be held on December 31st. An additional charge of INR 7500 plus taxes on single occupancy will be applied to your booking. This includes Lavish dinner, premium beverages , live entertainment, high tea and much more..Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLV

Location

Guest Reviews

8.4
Based on 204 reviews
Cleanliness: 9.3
Service: 9.8
Location: 10
Room Quality: 7
Amenities: 7.6
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 9
G
Gitesh • solo_traveller • in
10
Pros:

Peacefull palace and very elegant staff
Nice food good ambience i suggested must stay
This property very very worthy

Cons:

Activities area cad

2026-09-07 • via Nuitee
P
Palwinder • solo_traveller • in
1
2026-07-02 • via Nuitee
V
Vipin • couple • in
10
Pros:

Excellent location staff very cooperative cleaniness superp we enjoyed alot I would recommend

2026-07-01 • via Nuitee
A
Ahmed • family_with_children • in
1
2026-06-29 • via Nuitee
H
Harpreet kaur • family_with_children • in
8
Overall good stay but not value for money
Pros:

Good experience, room are clean, location is beautiful.

Cons:

Buffet option is limited as well as when hotel is fully packed.secondly the approaching road is little technical be a good driver.

2026-06-24 • via Nuitee
S
Satyakam • family_with_children • in
8
Perfect holiday getaway with family.
Pros:

Staff was very cooperative and humble. Property is kids friendly with various activities.

Cons:

Room size is very small.

2026-06-22 • via Nuitee
D
Deepti • solo_traveller • in
6
Not the value for money pretty expensive and boring
Pros:

The rooms are adequate clean done up nicely, provided a good nights sleep the bedding was comfortable!

Cons:

I have quite a few things here, I was expecting a 5 star hospitality found it very tepid , no effort except from Anurag who gave me a higher floor room. We found the food exorbitantly priced and hotel could have organised some activity for guests otherwise it was very boring for families traveling with kids considering you really cant venture out ! We had some trouble with our washroom's flush system looked liked it needed some work and shouldn't have been allocated to us. Its room no 411.

2026-06-21 • via Nuitee
A
Alok • couple • in
7
Pros:

Food and staff and balcony

Cons:

No sit out place and umbrella in outside garden and not enough flowers

2026-06-20 • via Nuitee
G
Gliezle Jane • solo_traveller • us
5
2026-06-09 • via Nuitee
R
Rakesh • family_with_children • in
2
Chilling with the view
Pros:

Only the view.. Location was amazing

Cons:

Not worth it at all… extra charges for everything like bonfire and all… food was so expensive as well as breakfast has limited options only.

2026-06-04 • via Nuitee
A
Abhishek • extended_group • in
9
2026-05-20 • via Nuitee
M
M • family_with_children • in
8
Pros:

View from the room, food and kids activities were excellent . Exceptional service by Sumit from activities and Narendra from the restaurant .

Cons:

Can add heated pool and more info of property at check in

2026-05-12 • via Nuitee
M
milind • couple • in
7
Great location and view.
Pros:

Breakfast was average, compared to ITC reutation .

Cons:

Taste - perpetual salt dficient and tables were not fully set up, salt, pepper, sugar were required to requisitioned daily.

Staff informing that they could not pack a few sandwitches to take along, as they did not have containers.

2026-05-06 • via Nuitee
A
Ansarullah • couple • in
10
Pros:

Excellent place, nice staff, awesome views and sunset, quiet location and lovely breakfast/food.

Cons:

We stayed for 3 nights but there was a wedding function, so they blocked the Garden space which had the best sunset views. So, it was occupied all those days and we couldn't actually sit or walk in the premises.

2026-05-03 • via Nuitee
M
Manish • family_with_children • in
9
2026-05-01 • via Nuitee
V
Vipul • family_with_children • in
8
Comfortable and memorable
Pros:

B’ful location and view

Cons:

Small rooms

2026-04-25 • via Nuitee
K
Kushveen • family_with_children • in
6
2026-04-10 • via Nuitee
S
Sameek • family_with_children • in
9
2026-04-03 • via Nuitee
G
Gurjant • couple • de
8
2026-03-20 • via Nuitee
D
Dr Amit • couple • in
8
Good nd nice stay
Pros:

Overall nice experience

Cons:

Location was not gud as it was located down in valley very steep curves difficult in snow

2026-01-29 • via Nuitee