Hotel Eden Palace au Lac

Hotels
8.4 (5085 reviews)
11, Rue du Théâtre , Montreux , ch
+41 21 966 08 00

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Service
Comfort
View
Cons:
Cleanliness
Amenities
Food and Beverage

Categories

Cleanliness
7.94
Some reviews mentioned the rooms as being worn and older, negatively impacting the cleanliness rating.
Service
8.91
Multiple positive mentions of staff friendliness, particularly Diana at reception, highlight excellent service.
Location
8.95
Great location near the lake and Christmas markets is consistently praised across reviews.
Room Quality
7.9
Described as spacious and comfortable, though some concerns about the overall condition were noted.
Amenities
8.43
Quality breakfast mentioned, but some specific amenities like the bathroom renovations were criticized.
Value for Money
8.39
While luxury is noted, some areas were expected to be better, indicating a fair value for the experience.
Food and Beverage
7.94
Breakfast variety praised, but specific issues with coffee quality were noted, affecting overall perception.
Overall Experience
8.71
Highly positive experiences from several reviews depict a strong overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 07:03

Property Description

Historic Charm and Modern Comforts

Lakefront Dining and Relaxation

Complimentary Transport for Convenience

Book your stay at Belle-Epoque Hotel Eden Palace au Lac for a perfect blend of history and luxury. Indulge in exquisite dining at Chez Gaston with stunning lake views, unwind in the garden pool oasis, and enjoy the convenience of free public transport. Immerse yourself in the beauty of Montreux with a stay at our timeless hotel.

Important information:

Please note that some common areas of our property are currently being renovated.

Please note that the pool will be available starting from 19 june 2023.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 29 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 69 per person per night when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 11 years old stay for CHF 29 per person per night when using an available extra bed.
    Children from 12 years old to 17 years old stay for CHF 69 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 5085 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 8.71
S
Suki • couple • gb
8
Lovely. We had a sea view villa room & enjoyed the proximity to the lake
Pros:

Location is excellent

2026-07-25 • via Nuitee
L
Lucilia • couple • ch
10
2026-07-23 • via Nuitee
J
Janine • solo_traveller • ch
10
Situation bord lac exceptionnelle de beauté
Pros:

La situation bord lac, calme; avec promenade sans voitures. La piscine petite pieds dans l'herbe sous les arbres. Réception aimable. Restaurant chez Gaston en terrasse agréable et bon, personnel à la hauteur.

Cons:

Le manque de cafetière et bouilloire chambre..

2026-07-23 • via Nuitee
H
Holger • couple • de
9
Tolle Lage am See. Unbedingt Zimmer mit Seeblick buchen.
Pros:

Tolles Belle Epoche Hotel direkt am Seeufer. Man sollte aber generell lieber etwas mehr ausgeben, um ein Zimmer mit Seeblick zu bekommen. Unser Zimmer war frisch saniert mit sehr guten Matratzen. Frühstück sehr nett mit Blick auf den See in einem schönen großen Raum.

Cons:

Die Lobby und der große Frühstücksraum wurden tagsüber kaum gelüftet, so daß die Luft stand. Der Bau hat auch keine generelle Klimaanlage, was vermutlich auch der Bausubstanz geschuldet ist. Die Zimmer nach hinten sind leider etwas laut. Zur Zeit des Montreux Jazzfestivals ist alles etwas teurer.

2026-07-23 • via Nuitee
H
H.M • couple • dk
9
You can feel the history of this palace with fantastic views of the lake
Pros:

Booked a deluxe room with balcony with fantastic views of the lake and mountains. Worth it. Huge room and balcony.

Cons:

Limited parking, but you can park in the adjacent P garage. Was missing a bar that reflected the grandeur of the place. The bar is now on the lake level and a bit tacky.

2026-07-22 • via Nuitee
D
DIDIER • solo_traveller • fr
6
Pros:

La localisation

Cons:

Ce n est pas un 4 etoiles.

2026-07-22 • via Nuitee
J
Janine • solo_traveller • ch
10
Hotel parfait réception accueillante et très aimable
Pros:

Situation de l'Hôtel Eden Palace exceptionnel de beauté. Le silence.. végétation luxuriante et piscine appréciée sous les arbres et parasols.jardin avec restaurant chez Gaston parfait..

Cons:

Nous avons tout apprécié surtout sa?situation sa beauté silencieuse.

2026-07-22 • via Nuitee
I
Ib • solo_traveller • ch
7
We will be back.
Pros:

Location.

Cons:

All good but Fitness room not great.

2026-07-22 • via Nuitee
P
Peter J. • couple • nl
9
Prachtige locatie en zeer fraai verblijf.
Pros:

Het personeel is zeer vriendelijk, de locatie uitstekend, vooral de kamers met uitzicht op het meer.

Cons:

De poolparty bij het nabijgelegen Casino. Zeer luidruchtig en dom, maar dit was gedurende het jazzfestival.

2026-07-22 • via Nuitee
S
Stefan • couple • de
10
2026-07-21 • via Nuitee
B
Benno • couple • ch
7
Pros:

Lage und Unterkunft, sehr schöne Aussicht und Garten.

Cons:

Beim Frühstück schmeckten das Rührei und der Speck nicht wirklich gut, der Rest war sehr gut. Ich wollte dann Spiegeleier bestellen, diese würden aber extra berechnet war die Antwort. Bei einem Preis von Fr. 26.-- pro Person finde ich dies nicht sehr kundenfreundlich.

2026-07-21 • via Nuitee
M
Micha • solo_traveller • ca
8
Amazing value, incredible location, would stay here again in a heartbeat
Pros:

Loved every bit of it! The view of the lake was incredible, staff were friendly, very nice lobby and breakfast area. Restaurant attached if needed.
10min walk from the train station. Loved that it has air conditioning, although it wasn’t really needed with the nice doors that open wide.

Cons:

The air conditioning unit made odd ticking sounds that kept me up at night. Should have just turned it off and opened the doors but worried about crows coming in for the food. A simple fan would be nice for air circulation.

2026-07-21 • via Nuitee
S
Stephan • couple • ch
6
Optisch imposant von Aussen. Aber selbst die Lage des Hotels rechtfertigt den Preis in diesem Zimmerzustand nicht.
Pros:

Toplage direkt am See

Cons:

Alte, abgenutzte Infrastruktur im Zimmer. Gemeinschaftsterrasse anstelle von Balkon mit beschädigten und fehlenden Bodenkacheln. Dringende Renovationsarbeiten sollen offenbar in Umsetzung sein.

2026-07-21 • via Nuitee
M
Markus • solo_traveller • de
9
Pros:

Rundum zufrieden

2026-07-21 • via Nuitee
M
Michael • family_with_children • de
4
Cons:

Im Bad waren die Silikonfugen verschimmelt

2026-07-20 • via Nuitee
C
Chloe • couple • ch
9
Very nice hotel but plan to pay extra for parking
Pros:

Amazing location with beautiful views. Comfortable, standard room. Clean.

Cons:

The parking situation - the hotel only has a few spots (less than 10) which cannot be reserved in advance. I had to park my car at a shopping centre across the road, which ended up costing €40 extra for 2 days.

2026-07-20 • via Nuitee
G
GoldenMom99 • Couples • Highlands Ranch, Colorado
6
Beautiful Exterior, Great Location — but just an "okay" at Eden Palace Au Lac
Pros:

Eden Palace Au Lac is stunning from the outside, and its location truly is excellent — right on the lake and just a short walk to town, the casino, the Queen Exhibition, and the Freddie Mercury statue. We happened to be in Montreux during the Jazz Festival, so the area was lively, crowded, and full of great food stalls. We loved being in the middle of all the activity. The hotel also sits directly on the lakeshore, and while the pool closes at 7pm, the lake is open for swimming 24/7, which is a great perk.

Unfortunately, the experience inside didn’t match the charm of its exterior or its prime location. The staff felt mediocre, and the restaurant was clearly short‑staffed — one waiter was handling the entire outdoor bar while two bartenders inside stood around chatting instead of helping. It created an overall sense of disorganization.

Our room was fine in layout, but the lack of air conditioning and poor circulation made it extremely uncomfortable. Even with the provided fan, the room stayed around 80+ degrees (26°C) all night. There was also no fridge, so we couldn’t even cool a drink to get some relief from the heat. Sleeping was nearly impossible, and by morning we were so uncomfortable that we took an 8am train to our next stop just to enjoy the AC, even though we originally planned to stay in Montreux until after lunch.

The hotel has great curb appeal and an unbeatable location, but the comfort and service inside fell short.

2026-07-19 • via Tripadvisor
G
Guillaume • couple • fr
8
Agréable mais peut faire bien mieux en standing
Pros:

Bien placé au bord du lac , chambre confortable avec climatisation individuelle efficace, lit agréable

Cons:

Rapport prix décoration des chambres , mobilier insuffisant pour un hôtel à ce prix

2026-07-19 • via Nuitee
C
Chi ju • couple • tw
10
2026-07-19 • via Nuitee
K
Kathryn • solo_traveller • gb
5
Shabby. Simply not up scratch for price
Pros:

Not much apart from location

Cons:

Everything

2026-07-19 • via Nuitee