Krystal Cancun All Inclusive

Hotels
•
Grupo Hotelero Santa Fe
7.4 (212 reviews)
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8489800

listing image 1
Show all photos

Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free beach club on site
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Great location
Awesome staff
Beautiful views
Cons:
Cleanliness issues
Poor room quality
Food quality below expectations
Service inconsistencies

Categories

Cleanliness
6.48
The room had a bad humid smell, which suggests cleanliness issues.
Service
8.45
Staff are generally described as awesome, but there were significant issues with service regarding reservations.
Location
9.49
Close to every attraction in Zona hotelera, which enhances the location sentiment.
Room Quality
5.94
Rooms described as outdated with discomfort due to noise and bad views.
Amenities
7.97
Amenities have potential but have notable issues such as bar hours and food variety.
Value for Money
6.93
Concerns over overcharging and hidden fees indicate poor value for money.
Food and Beverage
6.48
Food at buffets was below average, impacting the overall food experience.
Overall Experience
7.45
Guests had mixed experiences, with some positive aspects but significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:56

Property Description

Discover your dream getaway at Krystal Cancun All Inclusive, where luxury meets convenience in the heart of Cancun.

Relaxation Redefined
Unwind at our full-service spa, offering rejuvenating massages and facials, or soak your worries away in the outdoor pool and hot tub. Fitness enthusiasts will appreciate our state-of-the-art fitness center.

Culinary Delights
Savor exquisite local and international cuisine at Aquamarina, one of our four exceptional dining options. Enjoy 24-hour room service or a refreshing drink from the poolside bar while soaking up the sun.

Unmatched Amenities
With complimentary Wi-Fi, concierge services, and free valet parking, everything is taken care of for your ultimate convenience. Our 502 air-conditioned rooms feature modern comforts, including LED TVs and coffee makers.

Don’t miss out on this extraordinary experience; book your stay at Krystal Cancun All Inclusive today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 212 reviews
Cleanliness: 6.48
Service: 8.45
Location: 9.49
Room Quality: 5.94
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.45
G
Gonzalo • solo_traveller • mx
9
2026-07-04 • via Nuitee
J
João Ricardo • couple • br
8
Pros:

Ótima localização! Equipe educada e gentil

Cons:

Os elevadores tem mau funcionamento, um deles ficou parado dois dias e como a chamada é sincronizada quando um ficou parado a chegada era demorada para descer

2026-07-04 • via Nuitee
A
AMANDA • family_with_children • br
7
Frustrante
Pros:

Localização muito boa, praia excelente e prox aos pontos turísticos para fazer a pé e passear.

Cons:

Limpeza do quarto, quarto velho e encarrunchado, banheiro e piso encardidos, colchões sujos, e pouco conforto. Buffet de café da manhã bem meia boca, para o valor cobrado achei que não atendeu nossas expectativas.

2026-07-03 • via Nuitee
P
Paola • couple • co
5
No lo recomiendo para nada
Pros:

Está bien ubicado

Cons:

Las instalaciones son demasiado viejas, el personal súper antipático y grosero fueron a visitarnos unos amigos que no se estaban hospedando en el hotel, estábamos en el lobby y los sacaron del hotel

2026-07-03 • via Nuitee
A
Aldemar • family_with_children • co
10
Pros:

La ubicación del hotel es excelente

Cons:

La habitacion en la que nos hospedamos le faltaba una parte a la puerta de división a la ducha lo que ocasionaba que todo de mojara y tampoco tenia tapetes

2026-07-03 • via Nuitee
D
DEISY • couple • mx
5
Pros:

Es hotel tranquilo

Cons:

Que me enferme de estómago allí y el Dr del hotel dijo que no era infección y pues cobro 2000 más 1000 de medicinas y llegue a casa volví a otro Dr y dijo si es infección gastrointestinal. , El hotel no cubrió gastos siendo que fue su comida .

2026-07-02 • via Nuitee
S
Satoshi • solo_traveller • jp
9
2026-06-29 • via Nuitee
D
Diego • family_with_children • co
5
2026-06-27 • via Nuitee
T
Théo • couple • fr
7
2026-06-26 • via Nuitee
N
Noe • extended_group • us
8
Not good pillows. The sink was leaking. No small towel
Pros:

Location

Cons:

To old

2026-06-25 • via Nuitee
N
Nick • solo_traveller • us
5
Great location very inappropriate to charge to watch a fifa match in a lobby that’s for registered guests
Pros:

Location

Cons:

They charged for watching the Mexico match in the lobby. You pay for what you drink and eat while the game was on other than that it’s included. Very wrong to do

2026-06-24 • via Nuitee
N
Nick • solo_traveller • us
3
Very great location just very bothered for the fact we had to pay to be on the hotel lobby of mon 1200 pesos when we alr
Pros:

Location

Cons:

Plumbing in rooms is very old and hallways have a moldy smell

2026-06-24 • via Nuitee
A
AMERICA ISABEL • solo_traveller • mx
6
2026-06-23 • via Nuitee
M
Meyer • solo_traveller • ca
8
Very pleasant location except for the inconvenience of the elevator
Pros:

The staff

Cons:

Elevator not working for two weeks and nobody seems to care. I heard one employee saying that this is not a 5 star hotel and we had to accept.

2026-06-22 • via Nuitee
C
Claudia • solo_traveller • mx
9
Pros:

Ubicacion, precio

Cons:

En realidad todo bien

2026-06-22 • via Nuitee
A
Andreas • solo_traveller • de
7
Guter Aufenthalt in bester Lage in Cancun
Pros:

Schönes großes Hotel, feine Poolanlage, Strandzugang, Restaurant im Hotel, Zimmer sind in Ordnung,

Cons:

Bad etwas in die Jahre gekommen, Klimaanlage ziemlich laut

2026-06-21 • via Nuitee
S
Sofía • solo_traveller • mx
6
Pros:

El trato del personal y la ubicación

Cons:

Se veía viejo todo en especial la tina de baño y las toallas
Me percate que ahí mismo al momento se dejo a mitad de precio de lo que yo pagué con anticipación por lo mismo

2026-06-19 • via Nuitee
J
Javier Alexis • family_with_children • mx
1
2026-06-17 • via Nuitee
C
Cristal • couple • us
7
2026-06-17 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Pros:

Excelente ubicación

Cons:

Nada

2026-06-15 • via Nuitee