Krystal Cancun All Inclusive

Hotels
•
Grupo Hotelero Santa Fe
7.4 (212 reviews)
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
+52 998 848 9800

listing image 1
Show all photos

Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free beach club on site
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Great location
Awesome staff
Beautiful views
Cons:
Cleanliness issues
Poor room quality
Food quality below expectations
Service inconsistencies

Categories

Cleanliness
6.48
The room had a bad humid smell, which suggests cleanliness issues.
Service
8.45
Staff are generally described as awesome, but there were significant issues with service regarding reservations.
Location
9.49
Close to every attraction in Zona hotelera, which enhances the location sentiment.
Room Quality
5.94
Rooms described as outdated with discomfort due to noise and bad views.
Amenities
7.97
Amenities have potential but have notable issues such as bar hours and food variety.
Value for Money
6.93
Concerns over overcharging and hidden fees indicate poor value for money.
Food and Beverage
6.48
Food at buffets was below average, impacting the overall food experience.
Overall Experience
7.45
Guests had mixed experiences, with some positive aspects but significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:56

Property Description

Discover your dream getaway at Krystal Cancun All Inclusive, where luxury meets convenience in the heart of Cancun.

Relaxation Redefined
Unwind at our full-service spa, offering rejuvenating massages and facials, or soak your worries away in the outdoor pool and hot tub. Fitness enthusiasts will appreciate our state-of-the-art fitness center.

Culinary Delights
Savor exquisite local and international cuisine at Aquamarina, one of our four exceptional dining options. Enjoy 24-hour room service or a refreshing drink from the poolside bar while soaking up the sun.

Unmatched Amenities
With complimentary Wi-Fi, concierge services, and free valet parking, everything is taken care of for your ultimate convenience. Our 502 air-conditioned rooms feature modern comforts, including LED TVs and coffee makers.

Don’t miss out on this extraordinary experience; book your stay at Krystal Cancun All Inclusive today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 212 reviews
Cleanliness: 6.48
Service: 8.45
Location: 9.49
Room Quality: 5.94
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.45
P
Paul • solo_traveller • us
6
Pros:

location not to bad

Cons:

not much around in variety of food

2026-07-25 • via Nuitee
M
MOHAMMED EL MEHDI • solo_traveller • es
10
2026-07-23 • via Nuitee
I
ILENIA • solo_traveller • it
10
2026-07-23 • via Nuitee
M
Marcela • couple • co
8
Buena ubicación y relación precio / servicio
Pros:

La amabilidad del personal, tamaño de las habitaciones, el desayuno buffet con muy buena variedad.

Cons:

Los ascensores un poco antiguos.

2026-07-21 • via Nuitee
F
Fabian • couple • co
9
Excedentes instalaciones, servicios, atención del personal y ubicación
Pros:

Ubicación cercana y estratégica para turismo aledaño y cerca a zona nocturna de Cancún

Cons:

Los ascensores están muy antiguos

2026-07-21 • via Nuitee
L
luciano • family_with_children • cl
10
Cons:

El restaurante las velas, la cena no estuvo buena, sushi muy malo.. ramen igual, posiblemente no fue la mejor noche .. del resto impecable

2026-07-19 • via Nuitee
A
Aleksandar • couple • rs
10
2026-07-19 • via Nuitee
H
HAMED • solo_traveller • fr
10
Pros:

Magnifique hôtel avec vue sur la mer.
Emplacement idéal pour se rendre à Isla Mujeres.
Peu de Sargasses.

2026-07-18 • via Nuitee
V
Verenice • solo_traveller • us
10
2026-07-18 • via Nuitee
A
Ari • solo_traveller • mx
7
Pros:

Me encanta el hotel sus amenidades y confort

Cons:

La atención del personal para mi no fue la mejor. Entiendo sus ocupaciones pero un poco de empatía para el cliente sería increíble.

2026-07-18 • via Nuitee
A
AKHP2019 • solo_traveller • us
7
Pros:

The staff was great!!

Cons:

Some small details in the room needed attention.

2026-07-18 • via Nuitee
T
Tomas • couple • es
8
Muy bonitas vistas
Pros:

Buena zona

Cons:

Zonas de transición sin acondicionamiento de aire

2026-07-17 • via Nuitee
C
Carlos • family_with_children • br
10
Experiencia incrivel e um desejo enorme de voltar.
Pros:

Gostamos de tudo. A Localização é otima, habitação limpa e bem cuidada. Ficamos no coração da zona hoteleira e ao lado dos principais destinos. A equipe do Krystal Cancun é maravilhosa.

Cons:

Infelizmente fui em uma epoca de muito sargazo, foi o unico ponto negativo em toda viagem. Porem, o cidade é otima e todas as atraçoes são acessiveis.

2026-07-17 • via Nuitee
L
Lauro Chueiri • family_with_children • br
9
Ótima localização e bom hotel
2026-07-17 • via Nuitee
J
Jack • couple • au
7
Overall my partner and I really enjoyed our stay, location and hotel facility’s were great. The staff were helpful and s
Pros:

The hotel facility’s like the pools, bars, restaurants, and beach access are amazing. The location is also very central to restaurants and bars removing the need to take a taxi/uber everywhere.

Cons:

Rooms are a bit dated and the costs of things are more aligned with the US than Mexico but these are minor issues.

2026-07-17 • via Nuitee
L
Luisana • solo_traveller • it
10
2026-07-15 • via Nuitee
O
Orlando • couple • pa
9
Pros:

Excelente hotel

2026-07-14 • via Nuitee
L
Lucineia Costa de • couple • br
8
Fora a falta de elevador e a demora do café. foi tudo muito bom!
Pros:

Localização excelente, perto de tudo. restaurantes, mercado, farmácia.

Cons:

Só havia um elevador no hotel, então demorava muito. Tínhamos que usar as escadas sempre. Também o café era servido por um atendente o que que é muito ruim, pois no horário de pico eles não conseguem atender a todos rapidamente e ficávamos esperando muito até o café chegar, não entendi porque não tem as garrafas de café como em todo hotel.

2026-07-14 • via Nuitee
D
Damien • solo_traveller • au
10
Cons:

Having to pay 50 dollars to bring a friend in

2026-07-13 • via Nuitee
G
Georgina • couple • mx
10
Excelente lugar
Pros:

El desayuno muy bien

Cons:

La falta de coordinación en los restaurantes

2026-07-13 • via Nuitee