Mercure Swansea Hotel

Hotels
•
Mercure
8 (2325 reviews)
Phoenix Way , Swansea , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Spacious and clean rooms
Cons:
Outdated features
Some cleanliness issues

Categories

Cleanliness
7.25
Some reviews mentioned tired bedroom corridors and a smelly carpet.
Service
8.75
Multiple reviews praised staff for being helpful and accommodating, especially during events.
Location
8.25
Location is generally praised for accessibility and nearby attractions.
Room Quality
7.75
Rooms are noted as clean and spacious, but some mentioned that the hotel looks tired.
Amenities
8.25
Good facilities with a nice breakfast and a relaxing bar area.
Value for Money
7.75
Valued for affordability but mentioned outdated features.
Food and Beverage
7.75
Breakfast is rated well, but a service charge was noted.
Overall Experience
8.25
Guests enjoyed their stay and noted willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:53

Property Description

Stylish Rooms with Lakeside Location
Mercure Swansea Hotel offers stylish rooms with views over the grounds and lake. Each room is equipped with a flat-screen TV, internet access, and en suite facilities.

Dining at Brasserie Restaurant
Indulge in seasonal Welsh dishes at the Brasserie Restaurant or enjoy lighter meals and snacks at the cozy bar with a fireplace. 24-hour room service is also available for your convenience.

Health and Fitness Amenities
Stay active at the Feel Good Health Club's gym, which features cardio and weights equipment. The hotel also provides walking guides for exploring the Gower Peninsula and local area.

Book now to experience the perfect blend of comfort, convenience, and natural beauty at Mercure Swansea Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 2325 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.25
Z
Zsharmaine • couple • gb
8
Great stay
Pros:

I liked how spacious the rooms were, plenty of parking and comfortable rooms. Clean and tidy

Cons:

I only stayed a night couldn’t really say anything bad about this place.

2026-06-13 • via Nuitee
T
Tina • couple • gb
8
Hotel a little dated, staff made up for it, nothing was too much trouble
Pros:

The staff were fabulous

Cons:

The bed was not that comfy no memory foam just a standard mattress

2026-06-12 • via Nuitee
S
Susan • extended_group • gb
10
The staff were exceptional.. helped kind and professional
Pros:

It was convenient to where we were in the day

Cons:

It was easy to access and no steps .

2026-06-12 • via Nuitee
J
Jane • solo_traveller • gb
8
Pros:

Fairly quiet but easy to access Swansea from here.

Cons:

Beds weren't very comfortable. Room was quiet hot and stuffy.

2026-06-12 • via Nuitee
K
Keith • solo_traveller • gb
7
A pricey alternative to Premier Inn.
Pros:

Check in was friendly and efficient. The room looked reasonably clean with a modern (ish) bathroom. Good access to daylight with a view on the shrubs outside. Opened the windows for fresh air with no worries. TV and internet worked.

Cons:

Pricey for the location and facilities. Dinner was expensive with a simple falafel and Caesar salad with two pints costing over £33! The carpet in the room was stained and insufficient tea bags and milk. Long walk to the room from reception. Breakfast is expensive at £17.95. I appreciate that it is a buffet but as I only have tea and cereal it is too expensive for my needs

2026-06-12 • via Nuitee
D
Deborah • couple • gb
8
Comfortable beds.
Pros:

The floor boards were very noisy. The bathrooms needs updating.

Cons:

Location

2026-06-12 • via Nuitee
C
Claire • couple • gb
9
Pros:

Good location, staff, bar and restaurant. Rooms clean and comfortable

2026-06-12 • via Nuitee
C
Christine Kim • couple • gb
5
Ok for one night. Not sure if I would stay there again.
Pros:

Friendly helpful staff. Clean comfortable beds. Good choice of food and drink at breakfast.

Cons:

Needs an upgrade. Tired and tatty. Dirty stained carpets.
Very wobbly tables in rooms. Chipped split paintwork. Had to change rooms because of the very stained carpet in first room.

2026-06-11 • via Nuitee
H
Howard • solo_traveller • gb
10
Loved it
Pros:

Bed so comfortable, it's memorable!

2026-06-11 • via Nuitee
A
Adrian • solo_traveller • gb
10
2026-06-11 • via Nuitee
R
Rebecca • couple • gb
9
2026-06-11 • via Nuitee
B
Ball • couple • gb
6
Value for money, good location to reach the city centre in 15mins
Pros:

Convenient location. Clean and safe

Cons:

Quite a few people were making their way to their rooms making a lot of noise . This meant we were woken several times up until 2am

2026-06-09 • via Nuitee
R
Richard • solo_traveller • gb
9
2026-06-09 • via Nuitee
S
sandiet817 • Friends getaway
8
Please go
Pros:

We called in for coffee and ended up having light lunch I had a sandwich and portion of chips the chips were to die for so good bit pricey but worth it

2026-06-08 • via Tripadvisor
A
Alison • solo_traveller • gb
7
2026-06-08 • via Nuitee
J
Jo • family_with_children • gb
8
It was a really lovely stay.
Pros:

Excellent breakfast, very comfortable bed. Everything clean. Staff were amazing

Cons:

Some parts were all little tired (radiator, bathroom door)

2026-06-08 • via Nuitee
K
Karen • solo_traveller • gb
9
We had a great stay
Pros:

It was dog friendly and really clean

2026-06-08 • via Nuitee
D
Debra • solo_traveller • gb
10
Well decorated, The food was perfect and the choice of food was great, Mist enjoyable stay definitely stay again
Pros:

Very Clean, Staff we’re welcoming, Felt safe and relaxed

Cons:

Nothing

2026-06-08 • via Nuitee
E
Elliot • couple • gb
8
2026-06-07 • via Nuitee
D
David • couple • gb
9
Very good would certainly stay again.
Pros:

The breakfast was really excellent. Check in and out was well organised. Parking was easy.

Cons:

Mattress was a bit firm but otherwise everything in the room was fine.

2026-06-07 • via Nuitee