Mercure Swansea Hotel

Hotels
•
Mercure
7.6 (2430 reviews)
Phoenix Way , Swansea , GB
+44 1792 626371

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location (near stadium) and plenty of parking
Friendly and helpful staff; easy check-in/out
Clean and tidy rooms reported by some guests
Bar area and good evening food cited positively
Gym available; some received free upgrades and comfortable beds
Cons:
Rooms described as dated, worn furniture and small beds
Noise issues (thin walls, interconnecting doors, people walking)
Cleanliness concerns for some (dust, stained carpets)
Breakfast inconsistent or limited; some dinner reports overpriced/poor quality
Billing and service lapses (double charges, invoice issues); no pool despite photos

Categories

Cleanliness
6.8
Mixed comments: several reviewers noted dust and stained carpets, while others described rooms as clean and tidy. Score reduced for reports of visible dust and staining, despite some positive mentions.
Service
8.8
Generally praised as friendly and helpful (quick room moves, good check-in/out), though occasional serious lapses (billing errors, a staff member dismissed sending an invoice) lower the perfection. Overall strong front-of-house performance.
Location
9.2
Consistently positive: convenient location (stadium proximity), easy parking and good access cited repeatedly. Location is a clear strength of the property.
Room Quality
6.3
Multiple guests described rooms as dated, worn furniture, noisy (thin walls/interconnecting doors), small beds in upgraded rooms and maintenance issues (flickering lights, faulty phone). Clean but outdated; score reflects persistent quality and comfort complaints.
Amenities
7.1
Mixed availability: parking, bar and a gym noted positively, but absence of a pictured pool and some lacking in-room amenities (no menu, shower over bath issues) reduce the score.
Value for Money
7.2
Split sentiment: several guests felt good value and spacious rooms, while others found the hotel overpriced given the dated rooms and inconsistent food quality. Moderately positive overall.
Food and Beverage
7.6
Varied: some guests praised breakfast and restaurant/bar food, others reported limited breakfast options or overpriced poor-quality dinner. Overall acceptable but inconsistent.
Overall Experience
7.8
A generally positive but mixed stay: strong location and friendly staff offset dated rooms, noise issues, and isolated service/billing problems. Suitable for many guests but not consistently premium.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Stylish Rooms with Lakeside Location
Mercure Swansea Hotel offers stylish rooms with views over the grounds and lake. Each room is equipped with a flat-screen TV, internet access, and en suite facilities.

Dining at Brasserie Restaurant
Indulge in seasonal Welsh dishes at the Brasserie Restaurant or enjoy lighter meals and snacks at the cozy bar with a fireplace. 24-hour room service is also available for your convenience.

Health and Fitness Amenities
Stay active at the Feel Good Health Club's gym, which features cardio and weights equipment. The hotel also provides walking guides for exploring the Gower Peninsula and local area.

Book now to experience the perfect blend of comfort, convenience, and natural beauty at Mercure Swansea Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWS

Location

Guest Reviews

7.6
Based on 2430 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.2
Room Quality: 6.3
Amenities: 7.1
Value for Money: 7.2
Food and Beverage: 7.6
Overall Experience: 7.8
P
Peter • couple • gb
9
2026-10-31 • via Nuitee
J
John • couple • gb
4
Not worth the money
Pros:

Location was good. Staff were professional

Cons:

Dust! Breakfast.

2026-10-29 • via Nuitee
V
valntine • couple • gb
1
Pros:

No

Cons:

Without room charge payment no refund our money still

2026-10-27 • via Nuitee
K
Katy • solo_traveller • gb
8
2026-10-25 • via Nuitee
J
Jordan • solo_traveller • gb
7
Good value for money
Pros:

The room smelled good. The mattress were great
Good that they have a gym
Was clean and tidy

Cons:

When walking on the floor sounded way to loud could hear everyone outside room Walking past woke me up a few times

2026-10-24 • via Nuitee
L
Leandra Joy • couple • gb
6
2026-10-24 • via Nuitee
K
Katy • solo_traveller • gb
8
2026-10-23 • via Nuitee
E
Emmanuel • family_with_children • gb
6
Pros:

I got a free upgrade. Bed was comfortable

Cons:

Beeakfast options were limited.

2026-10-23 • via Nuitee
D
Daniel • couple • gb
7
2026-10-19 • via Nuitee
J
Johanna • couple • gb
3
Pros:

Staff freindly and helpful

Cons:

Rooms are old and worn, tired furniture, stained carpets, you can hear everything, even the room next door boiling the kettle, Tv"s, people walking past the room, inter connecting door being tried all night, lack of sleep, poor quality for the price you pay. Premier inn is better quality and you know what your getting

2026-10-17 • via Nuitee
L
Lisa • couple • gb
1
Pros:

Nothing

Cons:

Far out
Room outdated

2026-10-17 • via Nuitee
M
Marie • solo_traveller • gb
4
Pleasant but I wouldnt rush to stay there again.
Pros:

I stayed for one night on business and wasn’t prepared for just how dated the rooms would be. The downstairs areas are pleasant, with a nice bar, but the rest of the hotel feels stuck in a time warp and would really benefit from refurbishment.
As a solo female traveller, I didn’t feel comfortable in a room with an interconnecting door, so I asked to move. The staff were helpful and quickly arranged another room, which I appreciated.

Cons:

The lights in my room flickered and were positioned directly above the bed, making the lighting unpleasant. Some bedside lamps would make a real difference. The room telephone also didn’t work, and the heating had to be switched on by reception. This meant walking back and forth to the desk to get it sorted, which was inconvenient.

I called a few days after my stay to get a copy of the invoice and the staff member out rightly lied to me about sending an email and the back tracked on the lie when caught out. This lack of professionalism is not what I expect at a Mercure.

2026-10-16 • via Nuitee
J
Justin • couple • gb
10
Tidy - staff good but watch your bill. No effort made to compensate.
Pros:

Location for my needs

Cons:

Charged me twice by mistake although I had pre paid. Mistakes happen I suppose. Then on my bill I was charged for a drink I defiantly didn’t have. Spoilt the stay a bit.

2026-10-16 • via Nuitee
Y
Yvonne • solo_traveller • gb
10
Location - good food - friendly & helpful staff
Pros:

Friendly staff & very clean good food choice in evening at restaurant breakfast lovely too !

Cons:

Nothing

2026-10-15 • via Nuitee
A
alan frederick • couple • gb
3
good location but very dated for price you can shop around and get better accommodation
Pros:

room was dated small bed paid for upgrade still got a 4foot 6 inch bed breakfast was good staff were freindly and helpful

Cons:

dinner was over priced and of poor quality very disapointed

2026-10-14 • via Nuitee
N
Neil • extended_group • gb
9
2026-10-14 • via Nuitee
S
Samantha • couple • gb
9
2026-10-14 • via Nuitee
P
Paul • solo_traveller • gb
7
Perfect stay for Buisness
Pros:

Comfortable room

Cons:

Breakfast
Didn’t purchase breakfast.
For those who prefer coffee and pastry I would suggest this option to be available at the bar area

2026-10-13 • via Nuitee
F
Frank • solo_traveller • be
8
2026-10-12 • via Nuitee
K
Katie • extended_group • gb
7
2026-10-12 • via Nuitee