Sheraton Ottawa Hotel

Hotels
Sheraton
8.3 (1687 reviews)
150 Albert Street , Ottawa , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Cons:
Room noise from the hallway
Cold bedding on lower floor
Limited lunch options

Categories

Cleanliness
7.91
The room was spotless.
Service
8.88
All the staff were so nice and very attentive to our needs.
Location
8.92
Great location, very convenient to the LRT and train station.
Room Quality
7.87
Spacious room, but bedding on the lower floor was too cold.
Amenities
8.4
Modern gym and good breakfast buffet available.
Value for Money
8.36
Good value considering location and amenities.
Food and Beverage
7.91
Breakfast was good, but lunch service unavailable was disappointing.
Overall Experience
8.18
In general, a very enjoyable stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:24

Property Description

Prime Location near Attractions
Located in downtown Ottawa, Ontario, the Sheraton Ottawa Hotel offers easy access to Parliament Hill and ByWard Market, making it the perfect choice for exploring the city's key attractions.

Relaxing Facilities and Comfortable Accommodation
Unwind at the indoor pool and fitness center, or retreat to a smoke-free guestroom with a cozy bed after a day of sightseeing. The hotel's focus on comfort ensures a relaxing stay for all guests.

Delicious Dining Options
Indulge in a delectable a la carte breakfast at The Carleton Grill, or savor a lunch buffet. Enjoy a cup of Starbucks coffee at the coffee bar, or head to Sasha's Bar for a light meal and refreshing beverages.

Book your stay at Sheraton Ottawa Hotel for a memorable and convenient experience in the heart of the city.

Important information:

The credit card used at the time of the booking must be presented by the cardholder at check-in.

Due to renovations hotel indoor pool is currently out of service until further noticeIn the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 1687 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.18
T
Teresa family_with_children ca
6
The hotel was okay but the staff is not caring.
Pros:

Comfortable bed
Clean

Cons:

The concierge told me at the lobby upon checking in that we will have an adjoining room. We went up and it was a mistake according to the concierge. When the key was given to us we were told it was adjoining, did they not know with the room number it is not? There is a discrepancy or misrepresentation that happened. Why the real truth not given to us in the lobby is still beyond me.

2026-07-17 via Nuitee
R
Roberta family_with_children it
8
Pros:

Ottima posizione. Staff disponibile e gentile. Stanze spaziose.

2026-07-15 via Nuitee
C
Colinet solo_traveller fr
7
Bel hôtel mais environnement pas terrible
Pros:

Bel hôtel en bon état. Chambres spacieuses avec un équipement de qualité et une literie confortable. . Petit déjeuner US de qualité.
Personnel arrangeant et très sympathique.

Cons:

Hôtel très bruyant, la première chambre au 3ème étage à 49dB, clim coupée, c'est énorme. La seconde chambre au 12eme était encore a 40dB avec le ronronnement constant des énormes groupes de clim du voisinnage. Des rideaux trop petits apoortent beaucoup de lumière dès l’aube. Nous avons très mal dormi, c’est dur pour un 4 étoiles!
Petit déjeuner servi au menu avec des plats certes de qualité mais très copieux donc difficile de varier sans gâcher, surtout avec des enfants. Service long car tout est fait sur commande, il ne faut pas être pressé.

2026-07-15 via Nuitee
R
Ramdhane Abdelhakim family_with_children qa
9
2026-07-12 via Nuitee
D
Daniel family_with_children ch
9
2026-07-12 via Nuitee
M
Megan couple ca
10
2026-07-12 via Nuitee
C
Czajkowski couple pl
7
2026-07-11 via Nuitee
T
Tamas solo_traveller at
8
2026-07-11 via Nuitee
W
Wenpei solo_traveller ca
7
2026-07-10 via Nuitee
H
Halder extended_group ca
9
I loved it. I would recommend staying at Sheraton to my friends.
Pros:

The beds were super comfy. Overall room size was decent. It is in an excellent location.

Cons:

Washroom needs some upgradation. Couldn’t find switch for exhaust. A slab underneath the basin would make washroom more spacious to keep stuff. Lastly, quality if towels could have been little bit better in terms if softness.

2026-07-10 via Nuitee
S
Stefan solo_traveller ca
1
2026-07-10 via Nuitee
S
Satinderpal solo_traveller ca
10
Pros:

Parliament House and other things are walking distance.

Cons:

Nothing

2026-07-09 via Nuitee
M
Marcelo couple uy
8
Correcto
Pros:

Buena ubicación
Habitaciones amplia y cómoda

Cons:

El estacionamiento es con valet parking y el personal no fue amable
El desayuno es de menú, tiene poca variedad y cantidad

2026-07-09 via Nuitee
G
Gualter extended_group lu
8
2026-07-08 via Nuitee
R
Robert solo_traveller au
10
2026-07-06 via Nuitee
M
mullen43 Family Ajax, Ontario
6
Average hotel and price too high
Pros:

We didn't get the room that we booked, as we were told all the rooms were full. Not happy with the room that we had and not worth paying $300 for a night.
The breakfast and staff are good.

2026-07-05 via Tripadvisor
I
Isabela family_with_children co
8
2026-07-05 via Nuitee
A
Adnan couple ch
9
2026-07-04 via Nuitee
T
Thomas solo_traveller ch
9
2026-07-03 via Nuitee
A
Arslan solo_traveller tr
10
2026-07-03 via Nuitee