Sheraton Ottawa Hotel

Hotels
•
Sheraton
8.3 (1656 reviews)
150 Albert Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Cons:
Room noise from the hallway
Cold bedding on lower floor
Limited lunch options

Categories

Cleanliness
7.91
The room was spotless.
Service
8.88
All the staff were so nice and very attentive to our needs.
Location
8.92
Great location, very convenient to the LRT and train station.
Room Quality
7.87
Spacious room, but bedding on the lower floor was too cold.
Amenities
8.4
Modern gym and good breakfast buffet available.
Value for Money
8.36
Good value considering location and amenities.
Food and Beverage
7.91
Breakfast was good, but lunch service unavailable was disappointing.
Overall Experience
8.18
In general, a very enjoyable stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:24

Property Description

Prime Location near Attractions
Located in downtown Ottawa, Ontario, the Sheraton Ottawa Hotel offers easy access to Parliament Hill and ByWard Market, making it the perfect choice for exploring the city's key attractions.

Relaxing Facilities and Comfortable Accommodation
Unwind at the indoor pool and fitness center, or retreat to a smoke-free guestroom with a cozy bed after a day of sightseeing. The hotel's focus on comfort ensures a relaxing stay for all guests.

Delicious Dining Options
Indulge in a delectable a la carte breakfast at The Carleton Grill, or savor a lunch buffet. Enjoy a cup of Starbucks coffee at the coffee bar, or head to Sasha's Bar for a light meal and refreshing beverages.

Book your stay at Sheraton Ottawa Hotel for a memorable and convenient experience in the heart of the city.

Important information:

The credit card used at the time of the booking must be presented by the cardholder at check-in.

Due to renovations hotel indoor pool is currently out of service until further noticeIn the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 1656 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.18
M
Magdub • solo_traveller • ch
5
2026-06-12 • via Nuitee
R
Rashed • couple • sa
9
Overall, the room was comfortable and enjoyable
Pros:

The room itself was excellent. The bed was very comfortable, the air conditioning worked perfectly and kept the room cool, and the TV was modern with Netflix available. The elevators were also fast and efficient

Cons:

regarding luggage assistance, as no staff were available to help during either check-in or check-out.

2026-06-10 • via Nuitee
R
Rashed • solo_traveller • sa
7
Overall, the stay was comfortable thanks to the quality of the room and the hotel’s convenient facilities, but the servi
Pros:

The room was excellent, with a comfortable bed and a powerful air conditioning system that kept the room cool throughout the stay. The TV was modern and included access to Netflix, which was a nice touch. The elevators were also very fast, making it easy to move around the hotel. In addition, the front desk agent Mary who checked us in was professional, courteous, and welcoming.

Cons:

There were a few disappointments. Unlike other Sheraton properties I have stayed at in different countries, the level of service felt limited. When we arrived late at night, there was no staff available to assist with our luggage. The only option provided was a luggage trolley for self-service. The same situation occurred at check-out, as there was no assistance available to help move our luggage to the car.

The room lighting was also quite dim and relied heavily on table and floor lamps rather than stronger ceiling lighting. Another downside was the lack of basic amenities such as toothbrushes, shaving kits, and slippers. Additionally, housekeeping required notifying the front desk in advance to have the room cleaned.

2026-06-10 • via Nuitee
A
armando • extended_group • it
9
2026-06-06 • via Nuitee
F
FABRICIA • couple • br
7
Mediano porém suficiente
Pros:

Localização

Cons:

Café da manhã

2026-06-02 • via Nuitee
H
Harald • solo_traveller • de
8
In die Jahre gekommen
Pros:

Gute Zentrale Lage

Cons:

Hotel ist in die Jahre gekommen, Ausstattung nahezu unmodern, parken sehr teuer bzw. kompliziert (nur Valet, gegenüber Tiefgarage)

2026-05-31 • via Nuitee
G
Gustavo • extended_group • br
6
2026-05-30 • via Nuitee
G
Gerardo • family_with_children • ar
10
Excelente ubicación en el
Pros:

Bien ubicada y mantenida

Cons:

Le faltaría pileta

2026-05-30 • via Nuitee
M
Melissa • extended_group • au
10
2026-05-29 • via Nuitee
P
PanosLouk • extended_group • de
8
Pros:

Sehr nettes Personal, tolle Lage.

Cons:

Im Frühstücksraum war bisschen Chaos....kleiner Raum, kaum Personal und alle mussten lange draußen warten, bis ein Tisch frei wird. Am nächsten Tag haben wir im Lounge Club gefrühstückt, da war besser. Personal hat sich aber bemüht, die Situation im Griff zu behalten.

2026-05-27 • via Nuitee
T
Thomas • couple • ca
7
2026-05-26 • via Nuitee
G
Gil • couple • de
9
Sehr zentrales Hotel mit leckerem Frühstück
Pros:

Sehr zentrales Hotel mit eigener Parkmöglichkeit und leckerem Frühstück. Gibt es aktuell aber nur a la carte.

Cons:

Schon in die Jahre gekommen was die Farben in den Zimmern betrifft. Aber zum Glück nicht so abgewohnt.

2026-05-26 • via Nuitee
S
Sonia • couple • ca
10
Tout était parfait
Pros:

Check in rapide, emplacement idéal, chambre grande et propre.

Cons:

Rien

2026-05-25 • via Nuitee
L
Laurent • couple • ca
10
2026-05-25 • via Nuitee
E
Eric • extended_group • ca
8
2026-05-25 • via Nuitee
B
benoit • couple • ca
10
2026-05-25 • via Nuitee
W
William • couple • gb
6
Reasonably satisfied, could have been better
Pros:

Room size, very central location, ease to getting to train station

Cons:

Breakfast options , fairly tired decor, fairly mundane welcome when we arrived, was initially told I hadn’t prepaid , charged my credit card for the second time although did receive call to room shortly thereafter to apologise and confirm that charge was being reversed

2026-05-24 • via Nuitee
R
Rawes • solo_traveller • gb
9
Pros:

Great central location

Cons:

Decor a little aged. But very clean and comfortable

2026-05-23 • via Nuitee
N
Nataliya • couple • ca
9
2026-05-22 • via Nuitee
C
Claudio • solo_traveller • ca
9
Pros:

Clean and good staff

Cons:

The price

2026-05-20 • via Nuitee