The Royal Sonesta New Orleans

Hotels
•
Sonesta Hotels
8.2 (2407 reviews)
300 Bourbon Street , New Orleans , US
+1 504-586-0300

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Prime Bourbon Street location
Very friendly/helpful staff (including Spanish‑speaking reception)
Excellent breakfast / on‑site restaurant
Helpful bell/door staff (named praise for door man Caleb)
Comfortable common areas and lobby
Parking available
Cons:
Street noise and thin walls affecting sleep
Small, outdated rooms and tiny bathrooms
Cleanliness concerns in some rooms (dingy, dirty windows)
Perceived poor value for the price
Some amenities (pool) closed/under renovation
Occasional brusque/uncommunicative check‑in staff

Categories

Cleanliness
6.5
Multiple guests reported dingy or dirty rooms and windows; some guests appreciated daily housekeeping but overall cleanliness was below expectations.
Service
9.7
Staff and bellmen repeatedly praised (helpful, friendly, Spanish‑speaking reception, named door man Caleb); a few incidents of brusque or uncommunicative staff at check-in and during a power outage were noted.
Location
9.5
Excellent central location on Bourbon Street — highly convenient and praised for people‑watching and proximity to attractions, though the street noise bothers light sleepers.
Room Quality
6.3
Rooms described as small, plain, with outdated furniture and tiny bathrooms; some found balconies/view undesirable and thin walls transmitted noise.
Amenities
8
Breakfast/restaurant received strong praise and parking was mentioned positively; some amenities (pool) were closed/under renovation which reduced perceived amenities.
Value for Money
6
Several guests felt the price did not match room size/condition or lost amenities (closed pool), leading to poor value perceptions for the rate paid.
Food and Beverage
9.6
Breakfast and on‑site restaurant repeatedly described as excellent/amazingly good; food/beverage offerings were a clear strength.
Overall Experience
10
Many guests enjoyed the central location, friendly staff, and excellent breakfast — overall stays were highly positive despite noise, room size, and some cleanliness/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Accommodation in the Heart of the French Quarter

Outdoor Pool and Multiple Bars
Indulge in a refreshing swim at the Oasis Pool Bar or savor a drink while exploring the extensive whiskey list at Le Booze.

Dining Options and Jazz Club
Experience a culinary journey at Desire Oyster Bar or enjoy fresh coffee drinks at PJ’s Coffee Café. Live music awaits you at The Jazz House, our on-site jazz club.

Unwind in modern rooms adorned with modern art, offering complimentary WiFi and upscale amenities. Book your stay at The Royal Sonesta New Orleans for an unforgettable experience in the vibrant city of New Orleans.

Important information:

Guests must be 21 years of age or older to check-in at the property.

When traveling with pets, please note that an extra charge of $75 per pet, per stay applies. Please note that a maximum of 2 pets are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Guest Reviews

8.2
Based on 2407 reviews
Cleanliness: 6.5
Service: 9.7
Location: 9.5
Room Quality: 6.3
Amenities: 8
Value for Money: 6
Food and Beverage: 9.6
Overall Experience: 10
G
Glenda • couple • us
8
Perfect location for all the the things we wanted to do and see
2026-10-29 • via Nuitee
S
Shelia • couple • us
9
2026-10-28 • via Nuitee
A
Amanda • couple • us
8
We will come back
Pros:

Love the location and the staff and the on-site restaurants. Breakfast was amazing

Cons:

The room was a little dingy and the tub faucet leaked

2026-10-26 • via Nuitee
R
robert • solo_traveller • us
8
Would stay again
Pros:

Location was great
Room was very clean

Cons:

When we checked in our room was not available for the first night and we were put in a different room

2026-10-24 • via Nuitee
A
ALEXANDRA • family_with_children • fr
7
Bel hôtel mais très décevant en ce qui concerne l’ambiance du quartier trop bruyante et pas très jazz.
Pros:

Chambre confortable, personnel très sympathique, excellent petit déjeuner au restaurant de l’hôtel

Cons:

Très mauvais emplacement pour ceux qui veulent dormir la nuit ! La rue est très très bruyante: musique à fond, les gens crient et parlent fort , et quand cela se calme au milieu de la nuit, ce sont des passages de camions , notamment de nettoyage ( oui, indispensable car des gens éméchés vomissent dans la rue ). De plus je m’attendais à entendre du jazz, mais on n’entend que du rock et du rap !
Les cloisons entre les chambres n’isolent pas du bruit, on entend bien nos voisins la nuit…

2026-10-23 • via Nuitee
S
Stephan • couple • nl
7
2026-10-22 • via Nuitee
W
Willis • family_with_children • us
9
2026-10-21 • via Nuitee
S
Silvina • solo_traveller • ar
10
UN SUEÑO
Pros:

Me alegro que la recepcionista hablara español. Todo el personal super atento, siempre con una sonrisa y pendientes de todo.

2026-10-21 • via Nuitee
D
Davis • solo_traveller • us
2
2026-10-20 • via Nuitee
P
Phelps • extended_group • us
10
Clean, quiet, lots of amenities within the resort. Great spot on Bourbon street!
2026-10-20 • via Nuitee
L
leshli • couple • pe
8
2026-10-19 • via Nuitee
M
Markeitha • family_with_children • us
10
2026-10-18 • via Nuitee
E
Eric • couple • us
10
Was really nice front door gentleman was awesome
Pros:

Walking distance to everything,

Cons:

Noise but it’s not their fault.

2026-10-16 • via Nuitee
J
JOSE • couple • es
3
No se hospeden ahí por Dios!!!!
Pros:

Solo la ubicacion

Cons:

No me gusto nada. Dicen un 5 estrellas y no es ni un 2. Viejo, sucio, desordenado. Pagas por servicios que no tiene. La piscina cerrada por obras (solo pintura). Por tanto menos servicios igual precio. El baño minusculo y la ventana sucia y vieja. Hay muchas otras opciones en el barrio francés.

2026-10-15 • via Nuitee
H
Hector • couple • us
10
2026-10-14 • via Nuitee
T
Thomas • extended_group • us
7
Another “Meh for the Money” French Quarteri Hotel.
Pros:

Bellman were nice and they hustled. It was quiet despite being on Bourbon Street.

Cons:

Check-in staff were brusque. Room was plain with no warmth in the decor.

2026-10-13 • via Nuitee
A
Amanda • couple • us
5
Pros:

The staff was very kind and helpful

Cons:

It was incredibly loud, room wasn’t very clean or comfortable

2026-10-12 • via Nuitee
J
jimmie • couple • us
10
Very nice, right in the middle of everything
Pros:

Very nice

Cons:

The buckets on the street

2026-10-12 • via Nuitee
A
Anne • couple • gb
10
2026-10-11 • via Nuitee
A
Amanda • extended_group • us
4
Cons:

I was not very happy with my room. The bathroom was so small I was claustrophobic. I asked for a second floor balcony. I put in Across two weeks before I came. I didn’t get it. The balcony of view I had I really did not like.

2026-10-10 • via Nuitee