Sheraton Grand London Park Lane

Hotels
•
Sheraton
8.3 (817 reviews)
Piccadilly , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cleanliness
Cons:
Room size
Service issues
Communication problems
Lack of amenities

Categories

Cleanliness
8.11
Clean but some guests mentioned rooms could be better maintained.
Service
8.68
Staff were friendly and attentive, but there were issues with communication.
Location
8.92
Location was repeatedly praised as excellent and convenient.
Room Quality
7.57
Mixed reviews regarding room size and condition; smaller rooms than expected.
Amenities
8.1
Amenities were decent but some lacked expected facilities like 24/7 room service.
Value for Money
8.06
Prices reflect the location, but some found services lacking for the price.
Food and Beverage
8.61
Breakfast was well-received, though dining options could improve.
Overall Experience
8.38
Generally a good experience, but with notable issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:33

Property Description

Luxurious Accommodation
Experience the elegance of art deco design in our spacious rooms with modern amenities, designer beds, and marble bathrooms.

Culinary Delights
Indulge in all-day Italian dining at Mercante, sip expertly crafted cocktails at Smith & Whistle, and travel back in time with sumptuous English Afternoon Tea at Palm Court.

Prime Location
Located in the heart of Mayfair, overlooking Green Park, our hotel is a stone's throw away from iconic landmarks and trendy shopping districts.

Book now to immerse yourself in luxury at Sheraton Grand London Park Lane.

Important information:

The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card – contact the hotel directly for information regarding bank transfers.

Credit/Debit Card Policy:

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy:

Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.

Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.

Dogs weighing less than 25 kilos are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.

Bedroom Views may differ and cannot be guaranteed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

8.3
Based on 817 reviews
Cleanliness: 8.11
Service: 8.68
Location: 8.92
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.38
C
Chris • couple • gb
9
Thoroughly enjoyed our stay.
2026-09-09 • via Nuitee
A
Andy • couple • tw
10
I will come back again for sure.
Pros:

The location of this hotel is perfect. The staff were all very friendly.

2026-09-07 • via Nuitee
B
Başak • extended_group • tr
10
2026-09-06 • via Nuitee
F
Fukasaku • solo_traveller • jp
10
2026-09-05 • via Nuitee
G
Gary • family_with_children • gb
9
2026-08-31 • via Nuitee
M
Maram • extended_group • ae
10
Overall it is a good choice.
Pros:

The location is perfect and exceptional , and the hotel is clean and well furnished.

Cons:

The price was a bit expensive

2026-08-31 • via Nuitee
عبدالرحمن • couple • sa
8
2026-08-31 • via Nuitee
O
Ozge • family_with_children • tr
9
2026-08-30 • via Nuitee
T
Tuğba • extended_group • tr
7
Genel anlamda memnun kaldık oda temizliğine dikkat edilebilir
Pros:

Konumu personel ilgisi oda büyüklüğü gayet iyiydi

Cons:

Temizliğini çok beğenmedim 3 gece kaldık 1 gün temizlenmesini istedik yere bıraktığımız kirli havlular yerdeydi çarşaf değişmemişti buzdolabında bir şey akmış ve öyle bırakılmış oda temizliği için sadece toplama yapılmıştı

2026-08-30 • via Nuitee
N
Nazlı • couple • tr
10
2026-08-30 • via Nuitee
N
Nasser • solo_traveller • gb
8
2026-08-29 • via Nuitee
K
Khaled • family_with_children • ae
10
2026-08-28 • via Nuitee
O
Onder • family_with_children • tr
10
Pros:

Konum ve temizlik

Cons:

Yok

2026-08-27 • via Nuitee
S
Saif • couple • ae
10
2026-08-26 • via Nuitee
A
Alseiari • extended_group • ae
9
2026-08-23 • via Nuitee
M
Mandeep • couple • gb
1
Pros:

Nigh Manager georgia was great guy rest all full of attitude so that’s our last visit there and will never be in our list again that hotel thx !!

2026-08-23 • via Nuitee
S
Shoroug • extended_group • sa
10
2026-08-15 • via Nuitee
K
Karin • extended_group • gb
9
Apart from the parking that is no longer available, everything else was fantastic. Cant fault them with anything
Pros:

Professional and very efficient staff

Cons:

No parking available

2026-08-15 • via Nuitee
M
mike • solo_traveller • gb
8
All ok
Pros:

Clean

2026-08-14 • via Nuitee
K
Keith • couple • gb
9
Value for money. Great staff
Pros:

Excellent service. Consiege was quite absent when wanting taxis Food in restaurant average.

Cons:

Lack of consiege when ordering taxis

2026-08-09 • via Nuitee