Hyatt Regency Westlake

Hotel is clean but quite dated. Many dogs in the hotel. Watch out for the "complimentary" bottles of water in your room. You need to be of the highest 2 categories of the Hyatt Loyalty program in order not be charged for the water - $3.50/bottle.

My family and I recently enjoyed a wonderful 2 night get away at the Hyatt Regency Westlake and it exceeded our expectations in everyway. At check-in, Alex at the front desk greeted us with genuine warmth and efficiency, making us feel instantly welcome. Evenings at the bar along with breakfast meals were equally delightful thanks to bartender Dave. Friendly conversation and impeccable service turned simple visits into highlights of our trip. One last shout out to bellman Parker who was always there to help and at the ready when needed. Every team member was professional, proactive and caring, going out of their way to ensure we felt valued. Thank you Westlake Hyatt Regency. Tina Padilla

The rooms are nice and spacious. The restaurant serves really good breakfast and the servers are friendly. Housekeeping at this hotel needs a serious boost, though. The first morning here I came out of my room and ran into a maid who says,”do you need housekeeping or not really?” I said I just need new towels. She just shrugged. Later I came back and she had not entered the room to leave towels. Twice while walking the hallways I saw the housekeeping carts in the hallways with the piles of clean sheets and towels. On top of the clean laundry were heaps of dirty sheets and towels from rooms being cleaned. Disgusting. That makes me not want to return to any Hyatt.

Ein schönes modernes Hotel. Preis -Leistungsverhältnis war top. Eine ruhige Lage.

The hotel is pretty and kept very clean.

Fire alarm went off in our room (first night), they couldn't fix it so they pulled it off the wall, NO fire alarm in our room the entire stay. (Black) Mold on ceiling. Asked for another room, None available. NO follow up from staff the balance of our stay!

Clean and Easy. Short trip overnight for us.

Overall, I had a very pleasant stay. The room was comfortable and spacious. The property is very well kept. Breakfast was Delicious. I had the French Toast.

Worst experience I had. The room was next to an loading an unloading zone and they were making noises all through the night. Ran out of hot water while taking a shower in the afternoon. Terrible lounge and drink bar... Carpets were a trip hazard.. No kettles in the rooms and had to go get water downstairs from a water dispenser. no cups in the room... very disappointing. will never stay here.

The room was spacious and extremely clean! I found all team members to be friendly and helpful. Food and beverage options were gobetter than average. I would definitely stay here again.

Overall nice hotel with ok selection of breakfasts. The buffet only on weekends was my fave.
One thing about America is that there afe hidden costs everywhere and the hotel isn't shy of this in anyway.
cleanliness.. hmm the maids only make your bed not change your sheets eveyday .. or even a week. You have to tell them too.
I'm not going to be picky because honestly its fairly well maintained in a quiet area but within walking distance from a few supermarkets, shops including food. Balcony is a little landing but still outside space was good to stand in. Delivery of Cali.. plus food and ubers easy to locate. 100$ taken from my account and not refunded with no update or recognition of our stay. Extra $25 taken with NO exclamation. Just swiped from my card which was debit.
Hector in the harvest resturant was the BEST server and so calm and helpful. Reception staff great too. Friendly alert at all times.
We felt cared for. Pool area decent size with shallow safe jacuzzi kids can give in. I'd definitely pick here again if budget wasn't an issue. Loved every moment of staying here. Things could be better (why was landing not hoovered EVERYDAY) cocroach put us off a bit. But once cleaned reassured. It gave real hyatt vibes from staff and food, but not hyatt astetics. Could be a california style thing but a bit of modernisation should give it the extra push to match its staff sharpness. They were very on point and beautiful. Thankyou Hyatt Regency Westlake

Very nice hotel. Bathrooms outdated but clean. Staff in bar and dining room very good. Easy check in and out. Pool and hot tub were nice. Not a lot of seating around pool

Great staff in the breakfast restaurant and at the bar. Very helpful with allergies.

We had a fantastic stay at the Hyatt Regency Westlake for a wedding. The food was fantastic, the service was excellent and the rooms were spacious and had good facilities.

very clean and easy to navigate

Upon arrival the property looks beautiful. The flowers were super fragrant. Check in was quick. The lobby area is very light and airy. During the day there are a few snacks and infused water in the lobby. We ate breakfast in the restaurant. The food quality was good (I had the smoked salmon flatbread) and the service was great. The room was nice with a huge tv, coffee maker, and balcony. The toiletries smelled nice. We stayed here as part of a wedding, otherwise I would not stay here again. We asked the front desk person for a bottle of water. She said they were $3.50/each. We haven’t paid for water bottles at a hotel in years, no matter what hotel class. This was annoying. Next, the property is not well maintained. There was constant litter on the parking lot. Outside public spaces were dirty. In the room, the pillows were so hard. There are nightlights on the bed platform that are motion censored. If you get up to use the restroom at night the lights automatically go on which is jarring. There’s no way to turn them off. The coffeemaker was cheap and the coffee was awful. Lighting in the room would be way better with a master control vs. separate light fixtures all over needing to be turned on/off. Even with all the lamps on the lighting was poor. The floors are linoleum and ours had a rip which was annoying. This hotel feels like it had a makeover but a cheap one. Many lower level hotels feel higher quality.

Over all stay exceed our expectations. The staff was outstanding, they were all very responsive and friendly. The room was comfortable, quiet and very clean. We enjoyed the both the restaurant and bar during our stay! Dave, the bartender was topnotch!

Second time here. I only stayed overnight. Last year was great. This year, upon getting ready in the morning i went to take a shower and the shower bottom was full of dirt. Not sure how this could happen but it did. I would stay again despite this. I think it was just an oversight on someone's part.