Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Luxury
Great breakfast
Spacious rooms
Excellent staff
Good amenities
Convenient location
Cons:
Odd smells in some rooms
Rude service in some instances
Room dampness issues
Slow service for extra requests

Categories

Cleanliness
8.51
There were issues with odd smells and some comments about dampness in certain rooms.
Service
9.48
Generally pleasant and accommodating staff, although there were some complaints about rudeness.
Location
10
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.77
Rooms were spacious, but some noted dampness and issues that detracted from the experience.
Amenities
9.5
The hotel offers a variety of amenities including an excellent pool and spa facilities.
Value for Money
9.46
Most reviews considered the price good in relation to the quality of the hotel.
Food and Beverage
10
Breakfast and overall food quality received high praise.
Overall Experience
9.5
While not without issues, the overall experience was positive as reflected in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Luxurious 5-Star City Hotel in the Heart of Colombo

Award-Winning Spa and Multiple Dining Options
Indulge in relaxation at the award-winning spa or savor a culinary journey with 14 dining options, including the renowned seafood restaurant, Lagoon.

Convenient Services and Amenities
Enjoy the convenience of Audi airport pickup/drop options, personalized services like pillow menus, in-room safes, and easy access to Crestcat Boulevard for shopping.

Ready to experience luxury and convenience in Colombo? Book your stay at Cinnamon Grand now!

Important information:

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.

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Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.

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Please note that future taxes are subject to change.

Please note that an additional supplement will apply for dinner on 24th, 25th, & 31st December. Please contact the property for further detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$30 per person per night when using an available extra bed.
    Adults stay for US$36 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 2144 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.77
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 9.5
A
Annie • couple • au
10
2026-06-13 • via Nuitee
S
Smitka • solo_traveller • us
9
2026-06-12 • via Nuitee
N
Niroshini • extended_group • gb
10
2026-06-11 • via Nuitee
R
Rathicah • couple • gb
10
clean nice decorated friendly promptly responsive staff.
Pros:

Pleasant clean welcoming environment

Cons:

None

2026-06-10 • via Nuitee
D
D • extended_group • in
10
2026-06-09 • via Nuitee
J
Janani • couple • lk
10
2026-06-09 • via Nuitee
T
Thulasy • extended_group • gb
8
2026-06-06 • via Nuitee
G
Gail • solo_traveller • lk
9
A goo
Pros:

Lovely yummy especially Sri Lankan breakfast

2026-06-05 • via Nuitee
A
Anesh • family_with_children • za
10
We had an awesome stay. Staff was amazing and polite. Very accommodating. We will definitely stay here again.
Pros:

It was beautiful, clean and spacious

Cons:

Nothing

2026-06-05 • via Nuitee
S
selliah • solo_traveller • gb
10
Good
Pros:

Good

Cons:

Good

2026-06-04 • via Nuitee
T
Tharshi • couple • gb
9
2026-06-03 • via Nuitee
T
Taa • extended_group • lk
8
Dumith at the front desk made sure we were comfortable and happy with our stay!
Pros:

Breakfast spread was good

2026-06-02 • via Nuitee
S
Sheetal • solo_traveller • in
10
Enjoyed it and was so comfortable felt like home
Pros:

Everything, from staff to service to breakfast buffet,
I loved everything especially Ishan, Natasha and Dhananjalee were excellent in their service and went out of their way to make my stay comfortable 😊💗

Cons:

Air conditioning is unavailable in common areas and lobby area. There should be internal access to the gym, and i had to walk in the rain. View of some of the rooms are really bad.

2026-06-01 • via Nuitee
A
Anita • couple • gb
9
Great location and helpful staff
Pros:

Excellent location, clean rooms. Helpful staff.

Cons:

Was a bit busy due to size being so big so a lot going on

2026-06-01 • via Nuitee
N
Niranjan • solo_traveller • au
10
2026-05-31 • via Nuitee
A
Ariana • couple • sg
10
2026-05-30 • via Nuitee
A
Ariana • couple • sg
10
2026-05-30 • via Nuitee
S
Sofie • solo_traveller • gb
10
2026-05-30 • via Nuitee
C
CC TRUST PTE.LTD. • solo_traveller • jp
10
2026-05-28 • via Nuitee
S
Shanmuganthan • solo_traveller • lk
9
2026-05-27 • via Nuitee