Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Luxury
Great breakfast
Spacious rooms
Excellent staff
Good amenities
Convenient location
Cons:
Odd smells in some rooms
Rude service in some instances
Room dampness issues
Slow service for extra requests

Categories

Cleanliness
8.51
There were issues with odd smells and some comments about dampness in certain rooms.
Service
9.48
Generally pleasant and accommodating staff, although there were some complaints about rudeness.
Location
10
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.77
Rooms were spacious, but some noted dampness and issues that detracted from the experience.
Amenities
9.5
The hotel offers a variety of amenities including an excellent pool and spa facilities.
Value for Money
9.46
Most reviews considered the price good in relation to the quality of the hotel.
Food and Beverage
10
Breakfast and overall food quality received high praise.
Overall Experience
9.5
While not without issues, the overall experience was positive as reflected in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Luxurious 5-Star City Hotel in the Heart of Colombo

Award-Winning Spa and Multiple Dining Options
Indulge in relaxation at the award-winning spa or savor a culinary journey with 14 dining options, including the renowned seafood restaurant, Lagoon.

Convenient Services and Amenities
Enjoy the convenience of Audi airport pickup/drop options, personalized services like pillow menus, in-room safes, and easy access to Crestcat Boulevard for shopping.

Ready to experience luxury and convenience in Colombo? Book your stay at Cinnamon Grand now!

Important information:

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.

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Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.

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Please note that future taxes are subject to change.

Please note that an additional supplement will apply for dinner on 24th, 25th, & 31st December. Please contact the property for further detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

9.4
Based on 2344 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.77
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 9.5
R
Raul • solo_traveller • es
10
2026-08-29 • via Nuitee
T
Thodorisg13 • solo_traveller • gr
10
An amazing hotel
Pros:

Excellent hotel with big, clean and comfortable room.
Both dinner and breakfast were fantastic with big variety.
The staff was friendly and polite, especially Dumith was ready to help us in everything.
This hotel is the best option in Colombo, I'm sure that i will visit it again.

2026-08-29 • via Nuitee
T
Thodorisg13 • solo_traveller • gr
10
Fantastic hotel
Pros:

Fantastic hotel, very big and clean room.
Both dinner and breakfast were very good, tasty, with big variety. The staff was polite and very helpful.
Excellent choice if you want luxurious staying in Colombo.

2026-08-29 • via Nuitee
R
Rashed Thani Juma • solo_traveller • ae
10
2026-08-28 • via Nuitee
Γεώργιος • solo_traveller • gr
10
2026-08-28 • via Nuitee
E
ediriwickrama • extended_group • au
10
Pros:

Homely

2026-08-27 • via Nuitee
D
Darshima • solo_traveller • ch
10
2026-08-27 • via Nuitee
W
WILLY • couple • nz
10
Fabulous stay ! Staff amazing !
Pros:

Awesome gym , great food , executive floor gave me lounge pass etc .. bed so comfortable loved my stay

Cons:

Everything was perfect

2026-08-26 • via Nuitee
A
Akosua • solo_traveller • gb
9
2026-08-26 • via Nuitee
T
Thirusajini • family_with_children • ch
8
2026-08-26 • via Nuitee
G
Giorgia • couple • it
7
2026-08-26 • via Nuitee
M
Mohamed Hameez • couple • mv
8
Cons:

Not as clean as expected especially the toilets

2026-08-26 • via Nuitee
J
Jeff • solo_traveller • au
10
2026-08-25 • via Nuitee
S
Sajith De Silva • solo_traveller • gb
10
Pros:

Everything was perfect. Best buffet.

Cons:

Nothing

2026-08-25 • via Nuitee
P
Philippe • solo_traveller • sc
10
2026-08-25 • via Nuitee
F
Flying Solo • solo_traveller • iq
10
Peaceful stay@ Cinnamon Grand
Pros:

Great location and friendly team. Wonderful reception members and fast check in. The breakfast was delicious with variety of options. It is like a beautiful Art Center.

Cons:

Nothing

2026-08-24 • via Nuitee
R
Ruwan • couple • au
10
Pros:

Great pool for swimmers. Good wellness centre treatments, restaurants nuga gama and London grill, breakfasts.

2026-08-24 • via Nuitee
Y
Y • couple • us
10
2026-08-24 • via Nuitee
V
Vanessa • couple • au
10
Will definitely be staying here again
Pros:

Location
Exclusive lounge
Staff
Food
Cheers bar
Hopper maker - Heshan was fabulous
The vibe
Everything was fabulous

2026-08-23 • via Nuitee
R
R • couple • ae
1
Very bad experience
Cons:

They give me room on boside noisey party , and they told me stay awake till the party finish , then go to sleep

2026-08-22 • via Nuitee