Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Luxury
Great breakfast
Spacious rooms
Excellent staff
Good amenities
Convenient location
Cons:
Odd smells in some rooms
Rude service in some instances
Room dampness issues
Slow service for extra requests

Categories

Cleanliness
8.51
There were issues with odd smells and some comments about dampness in certain rooms.
Service
9.48
Generally pleasant and accommodating staff, although there were some complaints about rudeness.
Location
10
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.77
Rooms were spacious, but some noted dampness and issues that detracted from the experience.
Amenities
9.5
The hotel offers a variety of amenities including an excellent pool and spa facilities.
Value for Money
9.46
Most reviews considered the price good in relation to the quality of the hotel.
Food and Beverage
10
Breakfast and overall food quality received high praise.
Overall Experience
9.5
While not without issues, the overall experience was positive as reflected in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Luxurious 5-Star City Hotel in the Heart of Colombo

Award-Winning Spa and Multiple Dining Options
Indulge in relaxation at the award-winning spa or savor a culinary journey with 14 dining options, including the renowned seafood restaurant, Lagoon.

Convenient Services and Amenities
Enjoy the convenience of Audi airport pickup/drop options, personalized services like pillow menus, in-room safes, and easy access to Crestcat Boulevard for shopping.

Ready to experience luxury and convenience in Colombo? Book your stay at Cinnamon Grand now!

Important information:

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.

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Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.

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Please note that future taxes are subject to change.

Please note that an additional supplement will apply for dinner on 24th, 25th, & 31st December. Please contact the property for further detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

9.4
Based on 2344 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.77
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 9.5
W
William • solo_traveller • au
10
Pros:

The staff were very attentive and helpful. They made me feel special. They arranged a late checkout as my flight back to Australia was an evening flight.
The breakfast and lunch buffets were exceptional.
I highly recommend staying here if you're visiting Colombo.

Cons:

It was perfect.

2026-10-14 • via Nuitee
E
elizabeth • solo_traveller • gb
8
Perfect except the room wasn't cleaned properly
2026-10-14 • via Nuitee
S
Sid • solo_traveller • us
10
Fantastic the best hotel ever
Pros:

The breakfast was awesome. Lots of different food option and extremely tasty. They have lots tasty Sri Lankan food options, tasty asian food like sushi chinese food and western food options. Also, the service is fantastic.

Cons:

Nothing . Everything was so good.

2026-10-13 • via Nuitee
E
Eid • extended_group • sa
8
2026-10-13 • via Nuitee
N
Niranchanan • solo_traveller • gb
7
2026-10-12 • via Nuitee
K
Kaushik Dash • solo_traveller • in
10
2026-10-12 • via Nuitee
T
Toni • couple • fi
6
Pros:

Great location and service, rooms good quality and clean

Cons:

Very loud music from perhaps nearby nightclub was booming late every night

2026-10-10 • via Nuitee
J
Jason • solo_traveller • au
9
Enjoyable
Pros:

Location and facilities

Cons:

Bit loud and a lot going on

2026-10-10 • via Nuitee
A
Audrey • solo_traveller • nl
10
2026-10-10 • via Nuitee
A
Audrey • solo_traveller • nl
10
2026-10-10 • via Nuitee
K
Kashif • solo_traveller • pk
10
2026-10-09 • via Nuitee
F
Faiz • family_with_children • in
9
2026-10-09 • via Nuitee
S
Shamrika • couple • gb
10
Wonderful relaxing beautiful hotel
Pros:

Everything the room, cleanliness, the staff in the lounge our butler Sam. We were looked after so well that we stayed for two weeks and will be coming back soon. The food was excellent in all restaurants the high tea amazing . We love it here

Cons:

Nothing

2026-10-09 • via Nuitee
A
Angela • family_with_children • gb
8
It was great and pleasant
Pros:

I liked the breakfast and the restaurant options at the hotel as well as the staff who were all kind and friendly.

Cons:

AC had a slight smell to it but the room didn’t really need AC as it was always slightly cool.

2026-10-08 • via Nuitee
D
Dr Sagara • solo_traveller • lk
9
2026-10-08 • via Nuitee
A
Abbas • solo_traveller • au
10
Pros:

Very courteous staff and very caring.

Cons:

Nothing to dislike.

2026-10-07 • via Nuitee
F
Faisal Ahmad • couple • pk
5
2026-10-07 • via Nuitee
J
Jaris Rheem • couple • lk
9
2026-10-07 • via Nuitee
D
DANIEL • solo_traveller • au
8
Pros:

Good facilities

Cons:

No quiet bar, all seemed to have live music

2026-10-07 • via Nuitee
B
Bala • extended_group • au
9
Excellent place to stay in the heat of Colombo
Pros:

Great breakfast, nice location and very friendly staff

Cons:

None

2026-10-07 • via Nuitee