Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Luxury
Great breakfast
Spacious rooms
Excellent staff
Good amenities
Convenient location
Cons:
Odd smells in some rooms
Rude service in some instances
Room dampness issues
Slow service for extra requests

Categories

Cleanliness
8.51
There were issues with odd smells and some comments about dampness in certain rooms.
Service
9.48
Generally pleasant and accommodating staff, although there were some complaints about rudeness.
Location
10
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.77
Rooms were spacious, but some noted dampness and issues that detracted from the experience.
Amenities
9.5
The hotel offers a variety of amenities including an excellent pool and spa facilities.
Value for Money
9.46
Most reviews considered the price good in relation to the quality of the hotel.
Food and Beverage
10
Breakfast and overall food quality received high praise.
Overall Experience
9.5
While not without issues, the overall experience was positive as reflected in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Luxurious 5-Star City Hotel in the Heart of Colombo

Award-Winning Spa and Multiple Dining Options
Indulge in relaxation at the award-winning spa or savor a culinary journey with 14 dining options, including the renowned seafood restaurant, Lagoon.

Convenient Services and Amenities
Enjoy the convenience of Audi airport pickup/drop options, personalized services like pillow menus, in-room safes, and easy access to Crestcat Boulevard for shopping.

Ready to experience luxury and convenience in Colombo? Book your stay at Cinnamon Grand now!

Important information:

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.

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Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.

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Please note that future taxes are subject to change.

Please note that an additional supplement will apply for dinner on 24th, 25th, & 31st December. Please contact the property for further detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

9.4
Based on 2344 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.77
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 9.5
J
JUNKO • solo_traveller • jp
8
Pros:

3人で2室２泊借りました。部屋は禁煙室でなかったのとカビの匂いが気になり変えてもらいました直ぐに対応してもらえました。エレベーターのシステムに慣れた頃にはチェックアウトでした。朝食も夕食のビュッフェは種類豊富でしたロケーションはとても良かったです😊

2026-09-19 • via Nuitee
M
Mohd • couple • ae
10
We had a wonderful stay! The service was truly exceptional—one of the best experiences we’ve had. The staff were extreme
Pros:

-

Cons:

-

2026-09-19 • via Nuitee
F
Flavio • couple • it
10
2026-09-18 • via Nuitee
J
jansen • solo_traveller • au
10
Excellent
Pros:

Great

Cons:

Nothing I found bad

2026-09-18 • via Nuitee
A
Aldo • couple • es
9
2026-09-16 • via Nuitee
C
Chamathka • solo_traveller • gb
10
Pros:

Clean, friendly staff, convenient

Cons:

Breakfast buffet not good or worth the money

2026-09-14 • via Nuitee
A
Aldo • couple • es
10
2026-09-14 • via Nuitee
C
Chamathka • solo_traveller • gb
10
2026-09-14 • via Nuitee
J
Janani • solo_traveller • lk
10
2026-09-13 • via Nuitee
H
Hatem • solo_traveller • jo
10
Pros:

Was amazing.

2026-09-12 • via Nuitee
S
Stephen • couple • au
7
Apart from the above, and the unadvertised closing of a restaurant for a private function, we were very happy with our s
Pros:

Location, facilities

Cons:

On checking out, the receptionist failed to spot an outrageous charge (3500 USD for a meal for two in the restaurant).

Obviously this was an error, but he seemed perfectly ready to charge this to my credit card. Half an hour when by before we received a feeble apology and an updated bill.

2026-09-12 • via Nuitee
I
Ithaya • solo_traveller • gb
9
Pros:

Very nice stay

Cons:

Bit old

2026-09-12 • via Nuitee
B
Brad • couple • au
10
Highly recommend to anyone who wants to travel to Sri Lanka
Pros:

Good price for value so many food places to choose from stuff are good and they look after you with all your needs has a great swimming pool would definitely go back and stay there again and if anyone is looking for a good hotel this is definitely one to stay at

2026-09-10 • via Nuitee
R
Rashid Abbas • solo_traveller • ae
7
Pros:

Location and room size

Cons:

There is no view on 50% rooms

2026-09-10 • via Nuitee
R
Rashid Abbas • solo_traveller • ae
7
Pros:

Location

Cons:

No view in rooma

2026-09-10 • via Nuitee
S
Santhirakumar • solo_traveller • gb
8
Cons:

I had already paid for both dinner and breakfast as part of my room booking. When I checked in for dinner, I provided my room number to the member of staff. Unfortunately, the room number was recorded incorrectly.

After finishing my meal, I was approached and asked to pay for the dinner. I explained that the meal had already been prepaid as part of my booking. It was then established that the staff member had entered the wrong room number when I checked in for dinner.

While I appreciate that mistakes can happen, it was disappointing to be approached and chased for payment after I had already paid for the meal. I would suggest that greater care is taken when recording room numbers to avoid similar situations in future.

2026-09-09 • via Nuitee
A
Adriana • family_with_children • co
10
2026-09-08 • via Nuitee
Y
Yapa • solo_traveller • au
10
2026-09-07 • via Nuitee
R
Roshnie • couple • au
8
2026-09-07 • via Nuitee
A
Aeman • extended_group • ae
5
2026-09-06 • via Nuitee