SureStay by Best Western San Francisco Marina District

Hotels
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SureStay Hotel by Best Western
7.6 (455 reviews)
1940 Lombard St , San Francisco , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Helpful staff
Cons:
Poor parking situation
Inadequate breakfast options
Misrepresentation of amenities

Categories

Cleanliness
7.05
Several mentions of cleanliness but also noted issues with stained furniture and misrepresentation of rooms.
Service
8.51
Mixed reviews with some positive notes on staff helpfulness, offset by a negative experience during check-in.
Location
8.55
Multiple positive comments about location being convenient and accessible.
Room Quality
7.51
Generally decent room quality but noted issues with amenities and some discomforts.
Amenities
6.54
Negative comments regarding parking and issues with promised room amenities.
Value for Money
7.5
Overall price impressions are positive but issues with deposits and additional charges were raised.
Food and Beverage
7.55
Breakfast options were mentioned but generally considered basic.
Overall Experience
7.61
Experience was generally okay with several positives and a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:15

Property Description

Prime Location in Marina District
Nestled in San Francisco's vibrant Marina District, SureStay by Best Western offers free WiFi and convenient access to Fisherman's Wharf.

Comfortable Accommodations
Relax in guest rooms equipped with a flat-screen TV and coffee machine for a cozy stay.

Convenient Amenities and Services
Start your day with a complimentary continental breakfast and let our friendly staff assist in planning Bay Area excursions.

Experience the best of San Francisco at SureStay by Best Western San Francisco Marina District. Book your stay now for an unforgettable visit!

Important information:

Please note: On site parking is limited and not guaranteed. Parking is on a first-come, first-served basis.

This hotel has no elevator and is accessible by stairs only. The rooms are located 15 steps upstairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 455 reviews
Cleanliness: 7.05
Service: 8.51
Location: 8.55
Room Quality: 7.51
Amenities: 6.54
Value for Money: 7.5
Food and Beverage: 7.55
Overall Experience: 7.61
M
Michael • solo_traveller • us
10
2026-05-22 • via Nuitee
H
Heinz Gerd • solo_traveller • de
3
2026-05-22 • via Nuitee
K
Kevin • couple • fr
5
Passable sans plus.
Pros:

Pas tres loin du fisherman’s wharf. C’est pas trop trop cher.

Cons:

Forte odeur dans la chambre, impossible d’ouvrir la fenetre pour aérer, detecteur de fumée de brancher, frigo ultra bruyant (j’ai du le debrancher). Place de parking, alors y’a un parking 1er arrivé 1er servi, sauf que meme s’il y’a des places il y a des plots oranges, car il y a les clients best western et les clients booking qui passent apres. De plus le parking est exigu, ne prenez pas de pic up. Gratuit oui mais pas grand. La porte de douche dans la « suite » ne tient pas fermée (obligé de mettre un bout de carton pour la bloquer). Plainte devant la cheminée toute decollée… bref ca vaut 2 etoiles pas plus, le patron se vente de rouler en ferrari exposé dans le garage d’a coté, il ferait mieux de refaire son hotel.

2026-05-19 • via Nuitee
P
Pavla • family_with_children • cz
7
Very good location, the room was ok.
Pros:

Good location, convenient parking

Cons:

There was light in the room the whole night even with curtains closed, the socket was broken and dangerous especially for kids, one day there was only almost boiling water in the shower.

2026-05-17 • via Nuitee
P
Pellegrini • family_with_children • us
1
This place is gross.
Pros:

Nothing.

Cons:

Tv didn’t work. Falsely advertised In photos. Yes, it looks renovated, but it’s extremely disgusting and dirty. Plank flooring lifting. Hairs in the bed. Floors black and dirty. We ended up leaving. It felt dirty and like a health hazard. Smelled weird.

2026-05-11 • via Nuitee
M
Marco • solo_traveller • gb
6
2026-05-09 • via Nuitee
J
Jusciene • family_with_children • no
9
Puikus susisiekimas, arti lankymo vietu.
Pros:

Šektiek triuksminga nakti is kolidoriaus. Bet seip viskas gerai, nemokama aikstele ,mazyte bet uzteko mums vietos.Pusriciai patiko, minimalus bet uztenka.

2026-05-07 • via Nuitee
M
Marie • solo_traveller • gb
8
Pros:

Good location... good size rooms

Cons:

Breakfast

2026-05-05 • via Nuitee
D
Dana • solo_traveller • us
10
Best value and wonderful staff
Pros:

The location was perfect for walking to the piers and had awesome little restaurants, coffee shops, and scenery
Was beautiful

2026-05-02 • via Nuitee
O
Olena • solo_traveller • us
3
Pros:

Overall, the hotel isn't bad. Its main advantage is the location in a wonderful neighborhood. Street noise isn't very noticeable because the rooms face an inner courtyard.

Cons:

However, there are some downsides. The parking is extremely tight; you have to unload all passengers and luggage first and then somehow squeeze out of the car yourself. The staff is also very loud, and it was unpleasant being woken up by their shouting. The condition of the rooms is mediocre: the toilet paper holder was broken, so the roll was just sitting on the toilet tank. What’s worse, it wasn't even a new roll — they didn't even bother to change it after the previous guests. I’ve never seen anything like it before.

2026-05-01 • via Nuitee
B
Brian • couple • us
2
2026-04-29 • via Nuitee
B
Brian • solo_traveller • us
2
Front desk staff dismissive when informed of problems. No attempt to correct issues.
Pros:

Conveniently located in Marina District
Room was clean.
Housekeeping staff helpful

Cons:

Paid for suite with fireplace. Fireplace did not work. Informed front desk and was told “it doesn’t work”
TV remote not working.
Smoke detector missing with loose wires hanging from bracket.
Electrical outlet under desk not secured into box and was sticking out past wall with bare wires exposed.
Toilet paper holder missing with exposed hole in wall. TP roll’s sitting on floor beside toilet
When hair dryer plugged into wall socket bathroom lights turn off

2026-04-29 • via Nuitee
I
Irina • extended_group • ru
10
2026-04-27 • via Nuitee
E
Edward • couple • gb
8
Brilliant location and kind staff - recommended for a well located place to rest!
Pros:

This is a good option when travelling on a budget. We did quite a lot of looking into the different areas of the city and felt this would be the best location and it did not disappoint. Really easy to get to the main sights, good public transport options on the road right outside, and parking wasn't an issue whilst we were there. We arrived late on the first night so emptied car completely (highly recommend you leave any compartments open to show the car is empty) and parked on the road with no issue round the corner, then first thing the next morning when the car park had emptied we got a spot inside. There was a slight hiccup at check in, but the staff member working was very helpful and kindly sorted this out for us. The staff on the whole were really helpful.

Cons:

Don't book the accessible room, book a standard or a larger room, it is worth the extra for the additional space. It's a little odd there is an accessible room at the top of 2 flights of stairs with no elevator! We booked this in error, but please note that it is not really an accessible room, if you require a ground floor accessible room, LOOK ELSEWHERE.

2026-04-27 • via Nuitee
Y
Yznaga Blanco • family_with_children • mx
8
2026-04-23 • via Nuitee
R
Robbie • family_with_children • us
7
The property was clean and staff were nice. Good breakfast too
Pros:

Loved the ac…

Cons:

The fire place nor dryer worked

2026-04-21 • via Nuitee
F
Fabian • extended_group • de
7
2026-04-20 • via Nuitee
M
Maraea • solo_traveller • pf
8
Pros:

L' emplacement et la propreté de la chambre

Cons:

Au petit déjeuner, si il n'y a plus de verre à café et bien il ne réapprovisionne pas🥺

2026-04-20 • via Nuitee
A
Anna • couple • de
6
Ausstattung wie in jedem klassischen amerikanischen Hotel, die Lage ist super, so dass man sogar zu Fuß zum Pier gehen k
Pros:

Die Lage ist super und die Zimmer sind sehr groß

Cons:

Die Zimmer sind für die Ausstattung verhältnismäßig teuer.

2026-04-19 • via Nuitee
N
Naomi • couple • au
7
Centrally located but nice and quiet
Pros:

Was nice and central to everything

Cons:

The parking was a bit hard

2026-04-18 • via Nuitee