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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Bowling
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Valet parking
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Non-smoking throughout
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Private parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Wine/champagne
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Coffee Shop on site
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in comfort with flat-screen TVs, premium toiletries, and cozy linen in every room. The mini-refrigerator adds a touch of convenience to your stay.
Convenient Amenities
Stay productive with meeting spaces, keep fit at the modern fitness centre, and savor delicious meals at the two onsite restaurants. Plus, enjoy the added perk of having a Starbucks® on-site.
Prime Location
Situated just steps away from the Pennsylvania Convention Centre and Reading Terminal Market, and a short distance from Logan Square, our smoke-free hotel offers easy access to the best of Philadelphia.
Ready to experience luxury and convenience in the heart of Philadelphia? Book your stay now!
Please note, the Breakfast Included rate includes breakfast for 2 adults.
Please note that the entire payment for the reservation along with a refundable deposit of USD 100 are required at the time of check-in. For cash payments, a deposit of USD 250 or a credit card is required.
Please note that for King or 2 Doubles room types, bed type is not guaranteed and will be assigned based on availability at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Convenient location
Clean room
Tv remote was difficult to use. Was difficult to change channels etc.
The breakfast was great.
The bed is hard, and the pillows are too soft. Building needs upgrades.
Camere spaziose
Ascensore claudicante, servizio nervoso e mancanza parcheggio, prenotato due camere comunicanti, ottenuto due camere in ali diverse dello stabile. Supporto minimo e poco accogliente.
Great location, very nice hotel in terms of cleanliness, decor, how spacious the room were with very high ceilings.
I have never, in all my years of traveling, encountered such appallingly rude service from a so-called "star-rated" hotel. The front desk staff treated me as if I personally owed them a fortune — cold, dismissive, and visibly annoyed every time I asked a question. They rolled their eyes, sighed repeatedly, and made me repeat myself over and over, as if my very presence was an unbearable inconvenience. It was outright contemptuous.
And the nightmare didn't stop there. When I asked housekeeping for bottled water — a basic amenity you'd expect even from a budget motel — I was met with the same hostility. The cleaner snapped at me with a flat "We don't have any," and walked away without another word. No apology, no offer to help, nothing.
Is this really the standard for a hotel of this rating? Absolutely disgraceful. This wasn't just poor service — it was a humiliating, degrading experience from start to finish. I would give zero stars if I could. Save your money and your sanity — stay anywhere else.
Giant hotel, rooms are of decent size but old. AC can not keep up, temperature never got to be right. Some staff are unpleasant and careless.
Got placed in a King room in the Headhouse tower.
Pros:
- quiet
- large rooms
- hotel is in a good location
- Headhouse rooms appeared to be convenient to those going to the convention center.
- Room was decorated nicely
Cons:
- Maze to find room. LONG walk across the bridge (Marriott should hand out maps if you have to stay in these rooms. Had to ask a passing employee for directions.
- If you have elite status with Marriott or have concierge lounge access, it’s a very long walk back across the bridge to the opposite side of the hotel and then up to the 23rd floor.
- Showered basin was backed up/clogged
- No bottled water provided in the room (complimentary or otherwise)
- Bed felt worn out= poor nights rest; stayed at a Springhill suites last week with a much better bed.
- Pillows were old, flat and worn out. Woke with a sore neck
- sliding door to the closet wouldn’t work
- Low shower pressure
- There’s a quick serve restaurant called “The Pantry”. Don’t get the burger. It was ready in 5 minutes; was like eating leather.
- Titanium status but would not honor a late checkout. (Checkout is fairly early at 11 am)
-Valet parking for one night: $71.66
- all this for over $320 / night (corporate rate for room only with tax/fees) there were 5 different taxes added on to the bill- literally nickeling and dime- one tax was $0.14 and another $0.18.
Location is perfect. Room is beautiful and comfortable. Bathroom is clean and functional.
Coffee maker was a bit dirty. Could not use it to get hot water to mix with baby formula.
Only the location.
During my check-in, I had a very disappointing experience with your reception staff. The lady at the front desk was rude and appeared more concerned about the end of her shift than assisting guests. There was a long queue at check-in, and she seemed visibly frustrated by the number of people waiting.
When I asked about internet access, my question was ignored, which I found unprofessional and discourteous.
I was equally disappointed with the service in the luggage storage/locker room. My luggage was handled very carelessly, with staff appearing to throw bags around rather than treating guests' belongings with appropriate care and respect. This is something I have never experienced during my stays at other hotels.
Overall, my stay was negatively affected by the poor level of customer service. Unfortunately, this experience has left me with a very poor impression of your hotel, and I will think twice before booking any of your properties in the future.
I hope you take this feedback seriously and use it to improve the standard of service for future guests.
I am reposting a review with an update, because the follow-up (or lack thereof) is perhaps the biggest point.
To recap: June 2026, with my family of four on a busy World Cup weekend. Our reserved room was unavailable and we were moved to a smaller one described to us as an "upgrade." Despite a booking explicitly for four, staff initially refused to set up the sofa bed and told me to "do it myself" — with linens that were not even in the room. Three of four windows were masked by an adjacent wall, and the air conditioning unit was so noisy and poorly maintained that woke us repeatedly (my wife ended up sleeping on a sofa bed with my kids where the noise was less). In the lobby, there were huge lines everywhere, and visibly too few staff for the occupancy (<50% desks staffed).
I understand it was a busy weekend and can understand some lapses. What I cannot get past is this: I have now received two public 'apologies' from the hotel — one on Marriott's own site conceding that a lack of management follow-up falls short of their standards, and one here saying my feedback had gone to leadership for "immediate corrective action" — and not one word of actual contact. More than 4 weeks on, no call, no email, no follow-up of any kind.
The apologies appear to be written for future guests reading the reviews, not for the guest who complained.
Great location. Judge the rest for yourself.
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