The Strathallan Rochester Hotel & Spa, Tapestry by Hilton

Hotels
•
Tapestry Collection
8.9 (283 reviews)
550 East Avenue , Rochester , US
+1 585-461-5010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient to areas of interest
Cons:
Disgusting room condition
High price for value

Categories

Cleanliness
6.54
The room is absolutely disgusting! There are stains all over the walls, ceiling and furniture.
Service
10
Friendly staff and they were very accommodating.
Location
10
Great location with many restaurants within walking distance.
Room Quality
8.04
Room was a semi-suite, design was dated and kitchen needed updates.
Amenities
9.54
Exercise room is acceptable; decent parking available.
Value for Money
8.54
Quite pricy for the quality received, especially given the conditions of the room.
Food and Beverage
8.54
Would love complimentary breakfast.
Overall Experience
10
While there were positives, the cleanliness issue greatly affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:11

Property Description

Luxurious Accommodations
Indulge in a stay at The Strathallan - a DoubleTree by Hilton, offering elegantly designed rooms and suites with modern amenities including flat-screen TVs and refrigerators. Upgrade to a suite with a fully equipped kitchen for added convenience.

Dining Excellence
Savor delicious meals at The Grill at Strathallan Hotel Rochester, serving delectable breakfast, lunch, and dinner options. For a more private dining experience, take advantage of the convenient room service available to all guests.

Convenient Location
Situated just minutes away from the airport and the city center, our hotel provides easy access to popular attractions such as the University of Rochester and the Memorial Art Gallery. Book your stay now for a memorable experience at The Strathallan.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

8.9
Based on 283 reviews
Cleanliness: 6.54
Service: 10
Location: 10
Room Quality: 8.04
Amenities: 9.54
Value for Money: 8.54
Food and Beverage: 8.54
Overall Experience: 10
O
Olimpo • couple • us
10
Todo fue maravilloso. Con certeza volveré.
Pros:

Maravilloso, estuve en una habitación en el 6to. piso y tiene una vista maravillosa.. La habitación superó todas las expectativas..

Cons:

N/A

2026-09-11 • via Nuitee
A
Audrey • extended_group • us
6
Overpriced and need implicit bias training.
Pros:

The bed was comfortable and the location of the venue my party and I attended was near.

Cons:

My party was told the " bonfire area was being used ( twice) as we didn't know we had to sign it out or reserve it. The staff ( males) on the L floor were quite rude on the elevator ( twice) as the elevator arow pointed down and my group was heading to the upper floor. They seemed upset that we were on the same elevator as them. Also, I sense a little racial tension with some staff ( males) as I am an African American woman. The energy seemed off. My party was told to " move to another location" as we were told areas to smoke cigarette's, however a male approached us and said, " I can't have you smoking out here by the pit because we serve food here. Miscommunication from YOUR staff. racial tension again. 45% not welcomed or embraced.

2026-09-09 • via Nuitee
J
Jason • solo_traveller • us
8
2026-09-04 • via Nuitee
Z
Zebadiah • solo_traveller • us
10
2026-09-02 • via Nuitee
J
Jeffrey • couple • us
8
2026-08-30 • via Nuitee
S
Scott • couple • us
9
Pros:

Great staff ..great location ..Nice gym

Cons:

Bed wasn’t great

2026-08-21 • via Nuitee
R
Richard • couple • us
8
Pros:

Location was convenient. Close to restaurants and sites

Cons:

Nothing

2026-08-10 • via Nuitee
B
Brittney • solo_traveller • us
10
Quick local getaway to surprise my husband on his birthday
Pros:

Great location. We were able to walk after dinner. Hotel is very clean and well kept.

2026-08-03 • via Nuitee
N
Naomi • family_with_children • il
10
2026-07-25 • via Nuitee
G
Georgeanne • couple • us
10
Very attentive ,great place
Pros:

It was a beautiful hotel.. Kind and helpful enjoyed my time .Food was excellent .wedding reception in ballroom breath taking!

2026-07-20 • via Nuitee
J
Jennifer • couple • us
9
2026-07-05 • via Nuitee
D
Dan • couple • il
10
2026-06-22 • via Nuitee
L
Lesley • couple • ca
10
2026-06-19 • via Nuitee
A
Anthony • solo_traveller • nz
9
2026-06-01 • via Nuitee
W
wang • family_with_children • ca
7
2026-05-19 • via Nuitee
C
Cynthia • couple • us
8
2026-04-19 • via Nuitee
H
Howard • solo_traveller • us
10
Pros:

Wonderful facility: newly Renovated suite, modern lobby, excellent customer service, and a great restaurant. A Home run!

Cons:

Nothing

2026-04-13 • via Nuitee
J
John • couple • us
9
The only real inconvenience was the parking.
Pros:

We had dinner with some friends who were also staying there. The food was excellent and the staff were very friendly

Cons:

Long wait for food

2026-03-31 • via Nuitee
M
Mason • extended_group • us
10
2026-03-30 • via Nuitee
E
Elizabeth • couple • us
8
2026-03-27 • via Nuitee