Marriott Tuxtla Gutierrez Hotel

Hotels
•
Marriott Hotels & Resorts
8.5 (386 reviews)
Boulevard Dr Belisario Dominguez No. 1195 Col. Santa Elena , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Cleanliness of common areas
Good location
Friendly staff
Cons:
Cleanliness issues in rooms
Outdated room facilities
Noise from nearby bar
Limited menu options

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, including reused toilet paper and dated facilities.
Service
9.93
Overall positive feedback on service, with staff being attentive and helpful.
Location
8.47
Good location, but some mentioned it being somewhat far from the center.
Room Quality
7.92
Mixed feedback; some enjoyed the comfort while others found furniture outdated.
Amenities
8.45
Amenities were generally well-received, but some facilities need modernization.
Value for Money
8.91
Prices were considered fair for the service provided.
Food and Beverage
8.46
Breakfast was positively rated, but menu quality and items were critiqued.
Overall Experience
8.43
Generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:48

Property Description

Luxurious Facilities and Outdoor Pool
Marriott Tuxtla Gutierrez boasts luxury facilities and an inviting outdoor pool, ensuring a relaxing and indulgent stay for guests.

Elegant Rooms with Modern Amenities
The contemporary-styled rooms at the hotel offer high-quality bed linens and a range of modern amenities, including a work desk, high-speed internet, and a minibar, providing guests with a comfortable and convenient space to unwind.

Gastronomic Delights and Scenic Views
Indulge in the brilliance of the hotel's gastronomy at the on-site restaurant, serving delectable international cuisine with stunning views through its large windows. Afterward, unwind at the bar with a refreshing drink or snack, adding a touch of culinary delight to your stay.

Experience luxury, comfort, and culinary excellence at Marriott Tuxtla Gutierrez. Book your stay now to explore the wonders of Chiapas effortlessly.

Important information:

Please note that breakfast services are not included for any additional children staying in the room. The breakfast for children is charged separately per child, per day, and can be payed directly at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 386 reviews
Cleanliness: 7.46
Service: 9.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 8.43
P
Papel • family_with_children • mx
5
Pros:

El Hotel es muy bonito

Cons:

El Hotel es muy bonito pero la verdad la refrigeracion del cuarto no servia y hacia demasiado calor por la humedad. Nunca enfrio padecimos de calor todos los dias les comente en recepcion y mandaron revisar pero no obtuve mas respuesta. Tambien al llegar no se que tipo de evento habia en el hotel que en la entrada estaba un grupo de gente alcoholizada no se sabia por donde pasar la gente no se movia, el cual daba mal aspecto al Hotel.
Las camas no las sacudian al limpiar las habitaciones, solo acomodaban la sabana me di cuenta porque en una ocasion deje mi maquillaje y este al regresar estaba debajo de las sabanas pero eso si muy tendida la cama.
No nos cambiaban las toallas a diario, tenia que estarlas pidiendo. El restaurante es muy bonito pero deberia estar refrigerado sobre todo para los dias que hace tanta humedad. Nosotras no pudimos comer ningun dia en el porque hacia mucho calor.

2026-06-16 • via Nuitee
N
Ninive • couple • mx
7
Pros:

All was good

Cons:

They didn’t have the pool open to swim

2026-06-10 • via Nuitee
N
Ninive • extended_group • mx
7
2026-06-10 • via Nuitee
I
Isabel • solo_traveller • mx
10
2026-06-09 • via Nuitee
I
Isabel • solo_traveller • mx
10
2026-06-09 • via Nuitee
J
José Manuel • solo_traveller • mx
10
Pros:

La habitación que es muy cómoda

Cons:

El estacionamiento que no es techado

2026-06-07 • via Nuitee
T
Tovar • solo_traveller • mx
10
Estadia Marriot 10 de 10
Pros:

Todo las instalacion una ubicacion privilegiada y muy buenas amenidades

Cons:

El aire acondicionado de la Habitacion 324 derrama mucha agua al parecer estaba dañado el desahue de este y si fue molesto que el aroma de la habitacion era de humedad y pasabas y te mojavas todo por esta fuga.
Pero todo lo demas en amenidad estan muy bien.

2026-06-04 • via Nuitee
C
C • solo_traveller • mx
8
2026-06-04 • via Nuitee
C
Caceres Farrera • solo_traveller • mx
9
Pros:

La tranquilidad...

Cons:

La ubicación

2026-06-04 • via Nuitee
N
NB • solo_traveller • mx
8
Good but could be better
Pros:

Very spacious rooms, friendly staff, and the buffet breakfast was very impressive.
The head of the dining room was supportive and helpful

Cons:

The lounge was clean and aesthetic but it was very neglected. Snacks food and drinks were filled maybe 2 times a day and most of the time there was almost nothing there. Even when asking them to refill , they said yes but they never sent anyone.
Sauna didn't work, there were many areas of the hotel you had to use staircases as the elevator didn't reach.

2026-06-02 • via Nuitee
L
Luis Esteban • couple • co
10
Fue un fin de semana con mi pareja, maravilloso
Pros:

El desayuno tipo Bufet, fue excelente, gran variedad de alimentos. Gran variedad de frutas. Los panes ricos un buen café. En general el desayuno muy bueno

Cons:

No encontré algo que me disgustara

2026-06-01 • via Nuitee
M
Maria Yolanda • solo_traveller • mx
10
marabilloso
Pros:

todo muy bien exelente

Cons:

todo me gusto

2026-06-01 • via Nuitee
M
manuel • family_with_children • mx
9
Excelente
Pros:

la alberca y los servicios

Cons:

la limpieza de la habitación la realizan después de las 13 horas

2026-06-01 • via Nuitee
L
Laura • couple • mx
8
2026-06-01 • via Nuitee
A
alejandra • couple • co
10
2026-05-31 • via Nuitee
J
Jesus Alejandro • couple • mx
10
2026-05-27 • via Nuitee
J
Jesus Alejandro • couple • mx
10
Awesome hotel; nice buffet
Pros:

Great hotel!! And excellent staff, they all were very nice!

Cons:

Excellent place!

2026-05-27 • via Nuitee
C
Claudia • family_with_children • mx
10
Excelente!!
Pros:

el hotel me gusto por la vegetacion, los espacios para estar comodos para todas las edades.
la alberca
el restaurante
muy delicioso todo el Menu.

Cons:

podrian poner mas rapides en el servicio del restaurante a la alberca.
de ahi todo bien....

2026-05-25 • via Nuitee
A
angelica • couple • mx
1
Mala experiencia
Pros:

Es un hotel bonito

Cons:

Los elevadores no sirven, el clima en el restaurante no funciona aparte tardan demasiado en tomar la orden y preparar los alimentos y feos… la habitación me la entregaron sucia

2026-05-22 • via Nuitee
V
Vero • family_with_children • mx
10
2026-05-22 • via Nuitee