Chateau On The Park - Christchurch, A Doubletree By Hilton

Hotels
•
Doubletree by Hilton
8.5 (2393 reviews)
189 Deans Avenue, Riccarton, Christ , Christchurch , nz

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good food quality
Cons:
Service inconsistencies
Room mismatches
Cleanliness concerns

Categories

Cleanliness
7.64
Some guests noted issues with cleanliness and room conditions.
Service
8.61
Mixed reviews; some praised the staff, while others noted poor service experiences.
Location
9.65
Many guests appreciated the convenient location.
Room Quality
7.6
Some complaints about room mismatches and downsized accommodations.
Amenities
8.63
Facilities were generally praised, though some were noted as outdated.
Value for Money
8.59
Value was considered good, with reasonable pricing for certain amenities.
Food and Beverage
8.64
Positive feedback on meals, but some wanted more variety in breakfast options.
Overall Experience
8.61
General experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:27

Property Description

Tranquil Gardens and Exceptional Amenities

Nestled in 5 acres of serene gardens, Chateau on the Park offers a peaceful retreat just minutes from Christchurch's bustling city center.

Luxurious Rooms and Dining

Indulge in well-appointed rooms featuring modern amenities like air conditioning, satellite TV, and free Wi-Fi. Enjoy exquisite dining at Garden Court Brasserie with garden views or unwind at The Den Bar with a cozy fireplace.

Convenient Location and Nearby Attractions

Benefit from a complimentary shuttle to the CBD and explore nearby attractions like Hagley Park and the Botanic Garden. With key locations just a short drive away, Chateau on the Park is your gateway to the best of Christchurch.

Book now to experience a perfect blend of tranquility and convenience at Chateau on the Park.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 2393 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
S
Sean Moat • solo_traveller • nz
10
Pros:

Great bed. Hotel was clean.

2026-05-22 • via Nuitee
H
Helen • couple • nz
8
Great location. restaurant and bar on site . Comfortable bed
Pros:

Great Central location. Good Restaurant. Comfortable bed and room.

Cons:

fan in bathroom went all night.

2026-05-22 • via Nuitee
H
Hurlz1 • solo_traveller • nz
10
Great place to stay in ChCh
Pros:

Staff were really 👌
Room and food were great as well.

Cons:

Only downside was not having TV with Netflix or internet access

2026-05-20 • via Nuitee
C
Christopher • solo_traveller • au
8
Centrally located and set in beautiful garden surrounds.
Pros:

Central location and lovely garden setting.

Cons:

Room a bit dated and breakfast disappointing compared to other Double Tree properties. Having paid for the full breakfast, not impressed having to pay extra for a barista coffee.

2026-05-20 • via Nuitee
Y
yixiang • couple • au
9
2026-05-19 • via Nuitee
S
Sakshi • couple • au
8
2026-05-19 • via Nuitee
K
Kate • solo_traveller • gb
10
2026-05-19 • via Nuitee
R
Rebecca • family_with_children • au
9
2026-05-18 • via Nuitee
J
Jude • couple • nz
9
Perfect spot walked through to the city via the park
Pros:

Friendly staff and clean lovely rooms

2026-05-17 • via Nuitee
J
Jasroop • solo_traveller • nz
8
Pros:

Overall it was good.

Cons:

Nothing specific. Staff was exceptional

2026-05-17 • via Nuitee
たぬきちたろう • couple • jp
7
2026-05-17 • via Nuitee
P
Pasara • extended_group • th
10
2026-05-17 • via Nuitee
L
La • family_with_children • nz
6
Pros:

Good location, but it is old

Cons:

The facilities are pretty old. The bathroom needs renovation.

2026-05-16 • via Nuitee
Y
Yvonne • couple • nz
10
Excellent stay highly recommended
Pros:

The team were amazing! That is Reception, cleaners, restaurant … 10/10 and thank you!

2026-05-15 • via Nuitee
J
JIA • couple • cn
10
2026-05-14 • via Nuitee
G
Gelong • couple • cn
10
2026-05-14 • via Nuitee
T
Tracey • solo_traveller • nz
9
Pros:

Lovely grounds, close to gardens

2026-05-13 • via Nuitee
M
melissa • couple • au
9
Very nice hotel.
Pros:

Very comfortable accommodation.
Lovely comfortable bed and great size room.
Parking available which was great and no extra cost charged to park car at hotel.
Easy to locate. Would definitely recommend

Cons:

It’s about 30 minute walk into town

2026-05-12 • via Nuitee
T
Tim • solo_traveller • au
7
Love the location
Pros:

Staff great

Cons:

Bed was poor and saggy

2026-05-11 • via Nuitee
L
layla • couple • nz
3
The duty manager Chris Donaldson distroy the hotel’s reputation
Pros:

Compare with the price the facility and location is the best

Cons:

I am writing this complaint solely because of the duty manager Chris Donaldson. I stay at this hotel every time I come to Christchurch, and I have always been satisfied—until this time. My experience was absolutely terrible, all because of this duty manager.

When I checked in, the manager was extremely impatient. First, he threw the hotel’s complimentary biscuits onto the table and said, “Here are your free biscuits.” I believe this kind of attitude completely defeats the purpose of the hotel offering free biscuits. As a guest, being thrown free biscuits like that does not make me feel appreciated; it just makes me think they’re unnecessary. I do not want free food given with such attitude.

I handed over my ID and stated the name on my booking. He immediately contradicted me, saying the name did not match my ID, and his tone was very unpleasant. He came across as looking for an argument. Isn’t it normal for a booking name to differ from an ID name? Why was I being reprimanded by the hotel front desk for something so trivial?

He also claimed he could not find my reservation, acting extremely unprofessionally and saying, “I have no booking under your surname.” I pointed out that the booking had already been charged, so it couldn’t possibly be missing. When I found the booking reference, he didn’t even look at my phone before saying, “Oh, I’ve found it.” He was clearly being difficult and wasting my time.

It was only when my husband walked in later that his attitude toward me softened. I do not know if this manager is discriminatory against non‑white people or disrespectful toward women, but he made my experience absolutely dreadful. I chose not to complain on the spot during my trip because I didn’t want to ruin my mood.

I know writing this complaint may not change anything, but I wanted to share how I felt. All the other staff at this hotel are lovely, but this one employee has undone all their hard work. He owes an apology to his employer and his colleagues.

2026-05-09 • via Nuitee