Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent customer service
Stunning views
Cons:
Price is on the higher side

Categories

Cleanliness
9.78
The room was spotless and well-maintained.
Service
10
Service was quick, attentive, and responsive, with staff paying great attention to detail.
Location
10
Amazing location with breathtaking views, perfect for accessing major attractions.
Room Quality
9.78
Rooms are large, well-appointed, comfortable, and offer beautiful views.
Amenities
9.78
Beautiful pool area, lush gardens, and live music creating a pleasant atmosphere.
Value for Money
9.28
Worth the expense given the high quality of the stay and amenities.
Food and Beverage
9.78
Breakfast buffet with fresh options and excellent quality.
Overall Experience
10
A magical, luxurious stay with a romantic, authentically Italian ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:19

Property Description

Luxurious Mediterranean Escape

The Grand Hotel Excelsior Vittoria offers a truly luxurious experience perched on a rock overlooking the Bay of Naples. La Serra Spa: Indulge in relaxation at the spa complete with hot tubs and massage rooms. Outdoor Oasis: Enjoy the outdoor swimming pool on a sun terrace with hydromassage area. Elegant Accommodations: Stay in rooms with free Wi-Fi, air conditioning, and flat-screen TVs, some with balconies overlooking the bay. Immerse yourself in top-quality dining options, live entertainment, and stunning sea views. Book now for a Mediterranean getaway like no other.

Important information:

Room rates on 31 December include a gala dinner, soft drinks and wine. Extra guests will be charged separately. Please note that sparkling wine for the midnight toast is not included.

Please note only small pets are allowed on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 446 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for € 132 per person per night when using an available extra bed.
    People 12 years old and over stay for € 198 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 301 reviews
Cleanliness: 9.78
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.78
Value for Money: 9.28
Food and Beverage: 9.78
Overall Experience: 10
E
emmafret • Couples • Leeds, West Yorkshire, England
10
Sunset drink
Pros:

Popped in for a very nice drink at sunset. Gorgeous location. Minimum spend €25pp but easily done with some drinks. Genuinely brilliant live music and atmosphere.

Service was so good. We didn’t stay so I can’t comment on the rooms. The bar was very clean and quite chilled in terms of noise.

2026-07-25 • via Tripadvisor
D
Dreamer774809 • NONE
10
Excelsior Aptly Named ....
Pros:

A very breath taking experience, the hotel sits on immaculate grounds that is so meticulously maintained that it looks effortless. Our deluxe room with ocean view was remarkable.

2026-07-21 • via Tripadvisor
T
Tony • couple • gb
10
2026-07-17 • via Nuitee
L
Linda • couple • us
10
2026-07-15 • via Nuitee
3
392alunj • NONE
10
Best of hotel in Sorrento
Pros:

This hotel is just amazing, staff are all so friendly and helpful, everything was just perfect. Food quality and cleanliness was superb.

2026-07-13 • via Tripadvisor
A
Andrew • couple • ua
10
Pros:

Aurora
Anna
Camilla
Giovanni
Francesco

2026-07-13 • via Nuitee
A
Andrew • couple • ua
10
Pros:

Everything
Thanks to

Aurora
Anna
Camilla
Giovanni
Francesco
Frederica
Concetta

2026-07-12 • via Nuitee
M
Mohammed • couple • gb
10
Amazing time and the best hotel I have ever stayed in. Special shout to Catello who works in the restaurants who was so
Pros:

History, facilities, design, location and staff were amazing

Cons:

Wifi could be better

2026-07-10 • via Nuitee
8
805abdulq • Couples
10
Brilliant hotel and location. Truly stunning
Pros:

Amazing hotel and service, wifi in rooms is a little off. But everything else was amazing. Catello who works in the breakfast area was such an amazing host made us feel so welcome and truly an asset to the place

2026-07-09 • via Tripadvisor
V
vSb07 • NONE • Cleveland, Ohio
10
Perfect location
Pros:

Great location, just an elevator ride down to the marina. Beautiful facility, very friendly and welcoming staff.
Great for family with kids.

2026-07-08 • via Tripadvisor
A
AwildaWilliams • NONE • Shirley, Long Island, New York
10
Luxury, Elegance & Exceptional Service
Pros:

Our stay at Grand Hotel Excelsior Vittoria exceeded every expectation. From the moment we arrived, every member of the staff made us feel genuinely welcomed with exceptional professionalism, warmth, and attention to detail. The hotel is impeccably maintained, beautifully presented, and spotless throughout.

We had the pleasure of dining at Terrazza Bosquet and the Pool Terrace Restaurant, and both experiences were outstanding. The cuisine, service, and atmosphere were truly first-class and reflected the excellence of the hotel.

Every aspect of our stay was exceptional, making this an unforgettable experience. We will absolutely return in the future and will highly recommend Grand Hotel Excelsior Vittoria to our family, friends, and colleagues. Thank you for delivering such an extraordinary level of hospitality.

2026-07-05 • via Tripadvisor
H
heenie888 • NONE • Oak Ridge, New Jersey
10
Dream Hotel
Pros:

A once in a lifetime experience! The hotel and its grounds were absolutely gorgeous! The staff was so knowledgeable, kind, professional and incredibly attentive!

2026-07-03 • via Tripadvisor
G
Gabriela • couple • de
10
2026-07-02 • via Nuitee
C
C2516OUroberto • NONE
10
Mr Ordonez
Pros:

A beautiful jewel in the heart of Sorrento. With spectacular views that inspire your imagination. The entire staff was amazing we were welcomed with open arms and warms hearts by everyone; creating beautiful memories for a lifetime.

2026-06-29 • via Tripadvisor
R
robertmR253YM • NONE
10
Amazing property!
Pros:

Fantastic stay! From the moment we were greeted at arrival, until the porter drove us and our luggage down to the dock to board our charter to Positano, we were so impressed with the level of service. The property is remarkable and is located in the heart of everything. Our views from the balcony overlooking Naples Bay, Mount Vesuvius and the coast were breathtaking, and the sunsets!! We will be back!

2026-06-24 • via Tripadvisor
S
susan • couple • ie
9
Pros:

Everything

2026-06-24 • via Nuitee
F
fred_r_tarrant • NONE • Theydon Bois, Essex, England
10
Amazing Hotel.
Pros:

Amazing, this is our 5th visit - everything about this hotel is class, without any stuffiness - staff are superb, nothing to much trouble.
Central location, with breathtaking views at the back where you can a drink and enjoy the sunset.

2026-06-21 • via Tripadvisor
N
Nirav40 • NONE • Dubai, Emirate of Dubai
10
Stunning stay in Sorrento
Pros:

Best Heritage property, prime location, efficient concierge and amzing food experience.. prine location very near to shopping and restaurants..

2026-06-21 • via Tripadvisor
C
cammyp • NONE • Staten Island, New York
10
Magical
Pros:

Absolutely perfect , everything was truly amazing, beautiful, staff was great very helpful and sweet , a dream vacation

2026-06-14 • via Tripadvisor
S
Stephen • solo_traveller • gb
10
2026-06-14 • via Nuitee