Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Nice amenities
Cons:
Cleanliness issues
Outdated rooms
Language barriers
Room quality concerns

Categories

Cleanliness
7.46
Multiple comments noted cleanliness issues, such as dirty bathrooms and outdated rooms.
Service
8.43
Generally friendly service, although some issues with staff language skills were mentioned.
Location
8.97
Frequent praise for the great location near the center and pleasant surroundings.
Room Quality
6.92
Some guests reported outdated or problematic rooms, including cleanliness concerns.
Amenities
8.45
Positive remarks about the restaurant and bar amenities.
Value for Money
7.91
Overall perceived as good value, but instances of dissatisfaction affected some reviews.
Food and Beverage
7.96
Breakfast received positive comments, though some dining experiences had issues.
Overall Experience
7.93
General sentiment is positive, with some issues noted leading to mixed overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:10

Property Description

Luxurious Rooms with River Views
Experience ultimate comfort in our rooms with quality linen, cable TV, and stunning views of the River Maas. Relax in a bathrobe with a drink from the minibar or unwind at the seating area.

Convenient Location and Parking
Located near Vrijthof and just a short walk from Bonnefanten Museum, our hotel offers easy access to Maastricht's attractions. Enjoy valet parking and explore the city hassle-free.

Exceptional Service and Amenities
From a 24-hour reception to tea/coffee facilities in every room, we ensure a seamless stay for our guests. Don't miss the fireside bar for a cozy evening.

Book now for a memorable stay at Crowne Plaza Maastricht, where luxury meets convenience.

Important information:

Please note that you can opt for a faster Wi-Fi connection at the following fees:

- 3 EUR per hour
- 17 EUR per 24 hours
- 25 EUR per 48 hours

Please note that all guests including children are required to pay a residence tax of EUR 7.70 per person per day upon check-out.

Please note that breakfast for children above the age of 12 is not included in the rate and will be charged upon check-out for a fee of EUR 29.50
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MST

Location

Guest Reviews

8
Based on 5763 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
B
Bianca • family_with_children • lu
8
Sehr Hundefreundlich. Preis Leistung ok.
Pros:

Die Lage war super.
Frühstück war gut.
Unsere vierbeiner haben sich sehr wohl und willkommen gefühlt.

Cons:

Sauberkeit könnte verbessert werden

2026-08-08 • via Nuitee
J
Jacqueline • solo_traveller • nl
8
2026-08-08 • via Nuitee
H
h • couple • nl
9
2026-08-08 • via Nuitee
M
Martine • couple • be
8
Ondanks de kamer was het een prettig verblijf
Pros:

Locatie, personeel super vriendelijk, lekker ontbijt

Cons:

Ontgoocheld in de kamer ( ruimte) badkamer kan een opfrisbeurt gebruiken en de producten waren niet bijgevuld ( handzeep, lotion, zakdoekjes.. )

2026-08-08 • via Nuitee
E
Eusenia • family_with_children • nl
8
We will be back soon
Pros:

It was good

Cons:

everything was oke.

2026-08-08 • via Nuitee
F
Frédéric • solo_traveller • fr
9
2026-08-08 • via Nuitee
L
Luuk • couple • nl
8
2026-08-08 • via Nuitee
T
Tatiana • couple • co
10
Maravilloso todo
Pros:

Todo

Cons:

Nada

2026-08-07 • via Nuitee
V
Vasilka • family_with_children • de
1
Sehr schlimm und sehr unangenehm. Schlechte erfahrung. Tut mir leid für den wall!
Pros:

Leider, leider nur Frühstück war gut. Man hatte genug Auswahl von Essen, Trinken, gute Atmosphäre und Personal waren sehr nett. Lage war super, ja

Cons:

Sauberkeit!!!!!!!!!!
Sehr sehr sehr schlecht, unacceptable. Die Bettwäsche wahren voll mit weiblichen Haaren, sehr lange schwarze Haare, wahrscheinlich von anderen Gästen vor uns. Sofort, die gleiche Nacht ich habe mich beschwert, habe ich anderen Bettwäsche gekriegt. Weibche Haare gabte auch viel auf den Treppen für das zweites Zimmer oben, schwarz und blöde, das heißt für mich, dass die Treppen sind nicht lange nicht gepflegt. Badezimmer voll die Ecken mit Staub. Schlechte Erfahrung, wirklich. Was soll ich wegen Parkhaus sagen?! Schlim, insgesamt für zwei Nächte und Steuern habe ich noch 100 Euro zusetzlich bezahlt und jedes mal gabte Problem mit die barbie bei Ausfahrt. Musste ich jedes Mal anrufen die reception, damit die uns frei lassen.... So schlecht Erfahrung ich persönlich hätte nie erlebt. Albtraum. Sehr teuer und für was? Für schmutz und unangenehme Erfahrungen. Nie wieder dort!

2026-08-07 • via Nuitee
S
Saskia • couple • nl
10
Superhotel met vriendelijk personeel
Pros:

Fijne kamer, supervriendelijk personeel en toplocatie

Cons:

Niets

2026-08-07 • via Nuitee
• extended_group • de
8
Ein schnörkelloses Hotel, professionell geführt, aber etwas altersschwach
Pros:

Das Hotel ist alt und leidlich gepflegt. Beachtet man den hohen Touristenwert in Maastricht ist das Preis-Leistungs-Verhältnis O.K.
Die Lage am Fluss ist super und man ict in 15 min. zu Fuß im Altstadtzentrum

Cons:

Das Frühstück für 30€ p.P. haben wir nicht in Anspruch genommen, das war uns zu teuer.
In einigen Zimmern sind Teppiche, die nicht mehr hygienisch aussehen.

2026-08-06 • via Nuitee
C
Christian • extended_group • de
7
Pros:

Meine Wahl fiel auf das dieses Hotel, weil es eine eigene Tiefgarage hat. Modernes etwas verwinkeltes Haus. Die Fußgängerbrücke vor dem Hotel führt direkt in den Teil der Altstadt, in dem sich die besten Restaurants der Stadt befinden.

Cons:

Das Bett war schon sehr durchgelegen.

2026-08-06 • via Nuitee
A
Antoine • couple • nl
8
Prima hotel voor een dagje Maastricht.
Pros:

De ligging dichtbij het centrum en de parkeergarage.

Cons:

Er kon geen raam open in de kamer.

2026-08-06 • via Nuitee
G
Gregor • solo_traveller • de
9
Sehr gerne wieder, tolle Stadt, tolles Hotel
Pros:

Super Lage, sehr bequemes Bett, ruhiges Zimmer, einwandfrei funktionierende Klimaanlage, geräumiges Bad, generell sehr sauberes Hotel, sehr freundliches Personal, großer TV mit Apps wie z. B. Netflix

Cons:

Frühstück könnte etwas vielfältiger ausfallen.

2026-08-06 • via Nuitee
M
Marion • couple • nl
8
2026-08-06 • via Nuitee
N
Natasja • extended_group • be
9
Uitstekend
Pros:

Ontbijt was heerlijk en het personeel super vriendelijk!!

Cons:

Op de kamer lag hier en daar veel stof.

2026-08-06 • via Nuitee
L
laurence • couple • fr
6
Cons:

Chambre aquarium , pas de possibilité d’ouvrir une fenêtre

2026-08-06 • via Nuitee
M
Mouritsenbrunnen • Couples • Birkerod, Furesoe Municipality, Copenhagen Region, Zealand
2
Do not trust the IHG Group hotels
Pros:

The experience was extremely disappointing and overpriced. I believe the hotel suffers from fundamental management issues that could damage the reputation of the entire Crowne Plaza brand.

I shared this detailed review with the hotel management and the IHG group management. The front desk manager from the hotel apologised and promised a better experience for future customers. That didn’t help us. The IHG group did not bother to answer me.

We arrived expecting a reliable four-star experience of hig quality due to the very high price we paid. Instead, we encountered an unprofessional and poorly managed hotel that fell far short of basic standards.

From the first moment, the welcome was shockingly rude. Before we could even finish introducing ourselves, the receptionist abruptly ordered us to move our car from the (otherwise empty) short-stay parking in front of the hotel and vaguely pointed toward a nearby parking garage. No one mentioned that a code was required to enter. We had to return to reception, request the code, and then haul our luggage approximately 100 meters back. There was zero hospitality — no greeting, no welcome, and no information about Wi-Fi or facilities. Just a key.

For 1,350 EUR for three nights, the value was absurd. The room was tiny and dingy, with dust everywhere, a sloppily made bed with wrinkled sheets, and crushed biscuits in the coffee drawer. We paid extra for our dog but received no drinking bowl — only a warning sign about the “dangerous dog.” There was no room service, no in-room purchase options, and even the soap dispenser stood on the floor.

Additionally, the hotel had aggressively promoted their buffet weeks in advance due to a local concert, yet the restaurant was nearly empty and the entrance was extremely unkempt with weeds.

This reflects clear management failures. Staff showed no warmth or professionalism. Crowne Plaza should be embarrassed by this standard of service.

Update: I today also got apologies from IHG Groups executive team and was offered 30.000 points on my IHG account that I didn’t know I had. But the IHG Group never gave me any points. I stead they accused me of fraud!!! This hotel group is something else. We are totally finished with this fraudulent and very poor service hotel group.

2026-08-05 • via Tripadvisor
E
Emeric • solo_traveller • fr
8
Pros:

L'emplacement

2026-08-05 • via Nuitee
W
WimKuys • solo_traveller • be
9
Pros:

Ligging, bar en ontbijt.

2026-08-05 • via Nuitee