Baranof Downtown, BW Signature Collection

When we found out about our overnight layover in Juneau, we got excited with the possibility of exploring a new city, new culture, and hopefully, a cozy place to stay. A $400 hotel room seems like a splurge, an opportunity to live luxuriously for a night. However, our stay completely soured our impression of Juneau. Our $40 taxi from the airport dropped us off at an entrance with the grandiose of a strip mall. Upon entry, I watched a frail woman heaving her own trolley with her luggage as unoccupied staff sat behind the counter.
Upon check in, the clunky card machine ruined multiple cards before we got our one room key card for the night. The elevator shook as it brought us to the… 2nd floor. The dim lit, musty hallways brought us to our room, and as our door creaked open, we were met with a wave of humidity. This room, by far, was the smallest I’ve ever seen, resembling a NYC shoebox apartment. Although I’m sure those apartments at least have AC and a mini fridge. Opening the curtains, I took in my view of a beautiful parking lot, through a hazy window caked with years of dirt. A tear in the screen brought me a newfound lack of security, seeing how close our window was to the street. Not to mention that the window didn’t actually lock, with many attempts. As I shut the curtains, I quickly realized that there will always be a tiny gap in the curtain, with no overlap, stripping our sense of security down to that of prisoners. The industrial toilet sat behind the door, no knee space, with the joys of 6 squares left on the roll. I guess we get to change it ourselves! Don’t mind the lack of a fan in the restroom. You conveniently get to share all the smells with everyone you’re sharing the room with. The shower clunked on, as water slowly dripped out. Either too hot or too cold. Only after jiggling the handle and slapping the faucet a couple times did the true water pressure come through. Finally, something to help me escape while standing in a 2x4 child-sized bathtub.

Hard to like it with the rude staff

The location was perfect for walking Juneau.

Location what is excellent. Room was good. Warm and comfortable. No real extras or anything special.

The staff were all very friendly, helpful, and all-around great people. The only 2 gripes I have for my entire stay is how unreliable the room keys are, sometimes being deactivated when held near common devices; all easily fixed though by visiting the help desk.

Older historic bldg with issues
We have no hot water the 2nd day and repeated issues with room key.

Comfortable bed

Location was great. We took a bus trip to Douglas and got a Lyft ride from the bus transit center in the Mendanhall Valley to the Mendanhall glacier.

breakfast was actually awful, and I only ate in the hotel cafe only once. I ordered scrambled eggs, expecting a nice fluffy little pile of eggs, but instead got flat little tortilla-like items. Yuck. Plus EXTREMELY expensive for what I received. Coffee, which is free in the lobby and in my room, was $5 in the cafe.

Great service, comfortable beds

Everything.

Bed

Best hotel for classic style and to visit the capital, good location near shops and eating establishments, comfortableead desk, lamps sitting chair