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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Wheelchair accessible
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Allergy-free room
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Shuttle service (free)
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Airport shuttle (free)
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location in Whitehorse, Yukon
Located in the heart of Whitehorse, Yukon, the Sternwheeler Hotel and Conference Centre offers a prime location for both leisure and business travelers. The free shuttle service to and from Whitehorse International Airport ensures a hassle-free arrival and departure experience.
Dining and Entertainment Options
Indulge in a culinary experience at Tony's Pasta, Steak and Seafood House, located on-site, offering a casual ambiance and a full-service bar for guests to unwind. With cable TV in every room and coffee-making facilities, comfort and entertainment are readily available.
Nearby Attractions
Explore the rich history of Whitehorse by visiting the McBride Museum, just a short walk away from the hotel. For outdoor enthusiasts, the Mt. Sima Ski Area is a mere 15 km from the hotel, offering recreational opportunities for all seasons.
Book your stay at the Sternwheeler Hotel and Conference Centre for a memorable Yukon experience.
Please note, a pet fee of CAD $21.00 per night for guests traveling with pets.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
Children 17 years old stay for CAD 15 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Best property in Whitehorse. Great staff, very helpful & friendly.
Ok hotel but did not clean room or replace anything in our 3 day stay. Room nice and great having a fridge and microwave. Friendly staff. Great shuttle service. Location good . Nice place to stay but over-priced. Recommend if just want to be in heart of Whitehorse.
The location is very nice.
Literally everything else:
1. Parking is awful. If you’re not from the Yukon, you’ll need to go to the visitor center and get a pass that’s good for 72 hours for parking at the meters. You don’t have to pay for the pass or parking at the meters, but you do need to move your vehicle if the parking area requires it. This is not explained until you arrive. If you’re traveling through on the Alaska Highway, avoid this place like the plague unless you’re traveling in a clown car.
2. Staff takes forever to do anything. Checking in took about 15 minutes for no apparent reason.
3. The hotel commands incredible prices for a place that looks like they put lipstick on a pig. The bottom of our room door looked like someone had taken a bite out of it and you could see into the hallway.
Goede locatie ten opzichte van het centrum en de luchthaven. Goede bedden.
No breakfast offered
We couldn’t open the window. Very little counter space. Plug in hall up high needed table or counter under it.
For $427 per night, the Sternwheeler was a major disappointment.
I travel to Whitehorse regularly for work and have stayed in most hotels in town. I only booked the Sternwheeler because my usual hotel had no availability. It was a mistake.
The rooms may have been renovated, but the walls are paper thin. For two consecutive nights, I could hear everything happening in neighbouring rooms. Conversations, televisions blasting, and midnight parties. Sleep was impossible. By the second night, I was forced to request a room change simply to find some peace and quiet.
The renovations themselves are cosmetic. The lobby entrance has uneven floorboards that make the property feel more like an active construction site than a hotel charging premium rates. Rolling luggage across the entrance was difficult enough that I had to lift my large bags by hand.
The in-room coffee machine belongs in a museum, and despite charging nearly $500 per night, the hotel does not provide ceramic mugs. Guests are apparently expected to drink from paper cups.
The cherry on top was the ice cold arctic shower I had on my last morning (in the new room).
At over $400 per night, I expected comfort, quality, and a good night’s sleep. I received none of the above.
I will not be returning.
The staff were friendly and the room was very clean. Unfortunately, neither can overcome the fundamental problem: this is a motel masquerading as a hotel.
Beds comfy, very quiet, staff helpful, room very clean.
There was not a single towel rack in the room (209). There were towel racks in the room we’d stayed in previously.
Morning coffee should be complimentary.
Horrible front desk service. The room was still dirty with finger nails on the floor, beds felt like sleeping on concrete. They put me in a room right beside an exit door that construction workers used to slam every 5 minutes coming in and out all day long. I would NEVER tell people to stay at this disgusting hotel.
Room is spacious
Front door was closed. Parking sucks! The front desk guy looks like he does not want to be there.
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