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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Secured parking
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location in Whitehorse, Yukon
Located in the heart of Whitehorse, Yukon, the Sternwheeler Hotel and Conference Centre offers a prime location for both leisure and business travelers. The free shuttle service to and from Whitehorse International Airport ensures a hassle-free arrival and departure experience.
Dining and Entertainment Options
Indulge in a culinary experience at Tony's Pasta, Steak and Seafood House, located on-site, offering a casual ambiance and a full-service bar for guests to unwind. With cable TV in every room and coffee-making facilities, comfort and entertainment are readily available.
Nearby Attractions
Explore the rich history of Whitehorse by visiting the McBride Museum, just a short walk away from the hotel. For outdoor enthusiasts, the Mt. Sima Ski Area is a mere 15 km from the hotel, offering recreational opportunities for all seasons.
Book your stay at the Sternwheeler Hotel and Conference Centre for a memorable Yukon experience.
Please note, a pet fee of CAD $21.00 per night for guests traveling with pets.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
Children 17 years old stay for CAD 15 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Goede locatie ten opzichte van het centrum en de luchthaven. Goede bedden.
No breakfast offered
We couldn’t open the window. Very little counter space. Plug in hall up high needed table or counter under it.
For $427 per night, the Sternwheeler was a major disappointment.
I travel to Whitehorse regularly for work and have stayed in most hotels in town. I only booked the Sternwheeler because my usual hotel had no availability. It was a mistake.
The rooms may have been renovated, but the walls are paper thin. For two consecutive nights, I could hear everything happening in neighbouring rooms. Conversations, televisions blasting, and midnight parties. Sleep was impossible. By the second night, I was forced to request a room change simply to find some peace and quiet.
The renovations themselves are cosmetic. The lobby entrance has uneven floorboards that make the property feel more like an active construction site than a hotel charging premium rates. Rolling luggage across the entrance was difficult enough that I had to lift my large bags by hand.
The in-room coffee machine belongs in a museum, and despite charging nearly $500 per night, the hotel does not provide ceramic mugs. Guests are apparently expected to drink from paper cups.
The cherry on top was the ice cold arctic shower I had on my last morning (in the new room).
At over $400 per night, I expected comfort, quality, and a good night’s sleep. I received none of the above.
I will not be returning.
The staff were friendly and the room was very clean. Unfortunately, neither can overcome the fundamental problem: this is a motel masquerading as a hotel.
Beds comfy, very quiet, staff helpful, room very clean.
There was not a single towel rack in the room (209). There were towel racks in the room we’d stayed in previously.
Morning coffee should be complimentary.
Room is spacious
Front door was closed. Parking sucks! The front desk guy looks like he does not want to be there.
Emplacement idéal, chambres spacieuses, salle de bain correct, équipement suffisant
A notre arrivée, nous étions effectivement prévenus que le room service ne se faisait que tout les deux jours. Or, sur une période de dix jours/nuitées en tout, ce room service n'a eu lieu que le deuxième et le quatrième jour, et plus du tout par la suite. Pourtant, nous en avons parlé à la réception, sans résultat
The Sternwheeler Hotel is clean and comfortable, and its location is great - close to restaurants and shopping, and right across from the MacBride Museum. The front desk staff was pleasant and helpful at checkin/checkout and when we needed to store our luggage and return our rental clothing. I would have given it a 5 but there was some noise in the hallway when Aurora viewers returned late at night, but we probably made the same noise so it was easily forgiven.
The location was pretty good which was close to some cafes and restaurants. Me and my partner also had dinner at the restaurant in the hotel which was nice too!
We had to return the rental cloths and leave the hotel about 6:30am coz of the flight but there is no staff at the front. We were suppose to be able to return the cloth through the hotel but we ended up to leave them behind the counter and sent the email later. The hotel was lovely tho!
Enjoyed our stay, good central location close to downtown.
Rooms are clean. although dated. Towels were thin and the mattress too firm so not very comfortable.
Restaurant on site was good.
Staff was very helpful
Great location,comfortable room and efficient reception staff. Considerate room servicing staff. Apparently I have to write at least 100 characters, so now I have
Didn’t have
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