Holiday Inn New London by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (544 reviews)
35 Governor Winthrop Boulevard , New London , US
+1 860-443-7000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and professional staff / excellent front desk
Good central location; close to ferry and local attractions
Clean rooms reported by multiple guests
Comfortable beds
Spacious rooms (in some reviews)
Easy check-in; repeat customers
Restaurant food and service praised
Cons:
No free/complimentary breakfast; unexpected breakfast charges
Too expensive / poor value for money
Pool issues: freezing, limited hours, outdated, no towels/adequate changing area
Coffee maker not working in at least one room
Parking at guests' own risk
Room not ready at check-in in some cases
Cleanliness lapses reported (found undergarment, musty sheets)
Old building / needs updates; some say bad area

Categories

Cleanliness
6.8
Mixed reports: several guests said rooms were clean, but at least one guest found a woman’s undergarment and musty-smelling sheets; building described as old and needing updates.
Service
9.3
Strong positive sentiment for staff throughout reviews: multiple mentions of friendly, professional front-desk staff (named staff praised), easy check-in, and excellent restaurant service.
Location
8.8
Generally praised as central and close to ferry/attractions (Conn Coll, Mystic, Groton), though a few guests noted the surrounding area is not desirable.
Room Quality
7.2
Rooms described as comfortable and sometimes spacious, but also outdated in places; issues reported include mattress problems, rooms not ready past check-in time, and a need for updates.
Amenities
6.5
Several amenity complaints: pool described as freezing/outdated with limited hours and no proper pool towels/locker area, broken coffee maker in at least one room, parking at guests' risk; no complimentary continental breakfast in many cases.
Value for Money
6
Consistent negative sentiment about cost: multiple guests called the hotel overpriced for the room level, not worth the price, and unexpected charges for breakfast despite reservation inclusions.
Food and Beverage
7
Mixed feedback: restaurant food and service received strong praise from at least one guest, but many complaints about breakfast (not included, additional charge, strict closing time, waitress service vs. takeout preferred).
Overall Experience
9.2
Overall stays were often described as pleasant with repeat guests and recommendations; positive staff interactions and location strengthened overall impressions despite issues with amenities, value, and some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Modern Amenities
This hotel offers WiFi in each room, ensuring guests stay connected throughout their stay. The rooms are thoughtfully equipped with a work desk, flat-screen TV, and a coffee machine for convenience. Guests can also request a fridge and microwave, providing all the comforts of home.

Dining Experience
Indulge in a delightful culinary experience at the full-service on-site restaurant, serving lunch and dinner daily. Enjoy a variety of delicious dishes without having to leave the comfort of the hotel.

Recreation and Convenience
Take advantage of the indoor pool for a relaxing swim or maintain your workout routine at the fitness centre. With shopping, dining, and attractions nearby, including the Coast Guard Academy, this hotel offers both leisure and convenience for all guests.

Ready to experience comfort and convenience? Book your stay at New London Holiday Inn today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that shuttle seating is limited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GON

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 544 reviews
Cleanliness: 6.8
Service: 9.3
Location: 8.8
Room Quality: 7.2
Amenities: 6.5
Value for Money: 6
Food and Beverage: 7
Overall Experience: 9.2
J
JoDee • solo_traveller • us
7
I would say it was just an OK hotel
Pros:

Coffee maker did not work. Missed having free coffee and free breakfast.

2026-10-30 • via Nuitee
M
Mary • family_with_children • us
9
It was close to the ferry
Cons:

High cost

2026-10-26 • via Nuitee
M
Michael • couple • de
8
Zum Übernachten gut passend
Pros:

Alles was man braucht, Frühstück nicht inklusive.
Lage nicht besonders, als Übernachtung gut zu gebrauchen

Cons:

Die Umgebung gibt nicht viel her.

2026-10-25 • via Nuitee
R
Robert • family_with_children • us
9
Good
Pros:

Location

Cons:

No free breakfast

2026-10-17 • via Nuitee
A
Afsaneh • solo_traveller • us
4
Pros:

In the reservation the price included the breakfast, at the end i had to pay for it.

2026-10-11 • via Nuitee
E
Eric • couple • us
10
Excellent service from staff, clean rooms.
Pros:

Close to Conn Coll, Mystic, Groton, Waterford.

Cons:

Overpriced for parents weekend.

2026-10-11 • via Nuitee
M
Michael • family_with_children • us
8
Pros:

Location

Cons:

No issues

2026-09-19 • via Nuitee
T
Tina • family_with_children • us
3
2026-09-14 • via Nuitee
J
James • family_with_children • us
7
2026-09-11 • via Nuitee
R
Ramirez • couple • us
10
2026-09-11 • via Nuitee
R
Rosemary • extended_group • us
8
2026-09-08 • via Nuitee
K
Katey28 • solo_traveller • us
9
2026-09-08 • via Nuitee
N
Natasha • family_with_children • us
7
It was okay
Pros:

The rooms are comfortable

Cons:

My room wasn’t ready pass 4pm the pool is super cold out dated no towels in the pool area

2026-09-08 • via Nuitee
W
Wendy • family_with_children • us
7
Cons:

No continental breakfast for the price

2026-09-03 • via Nuitee
S
Sarah • couple • us
6
It was a pleasant stay
Pros:

I loved how friendly the staff was , the ease of checking in and out.

Cons:

I don’t like the fact that property’s parking is at customers own risk, which tells me that they have had history. I honestly think what I payed for 2 nights was not worth it. I found a woman’s undergarment in one of the drawers, and the sheets smelled kind of musty. A few updates need to be done in the room.

2026-08-31 • via Nuitee
P
Patricia • family_with_children • us
10
Overall everything was really great Will definitely stay again and would recommend this hotel
Pros:

All Staff are excellent, Especially the front desk they are all very polite and professional
Warmly greet guests

Cons:

Very strict on breakfast closing time !!!

2026-08-29 • via Nuitee
E
Erika • solo_traveller • us
8
Pros:

Location

Cons:

Basic hotel

2026-08-27 • via Nuitee
M
Marsha • couple • us
10
2026-08-25 • via Nuitee
F
Feliciana • family_with_children • us
8
It was pretty good..
Pros:

Good..

Cons:

The pool was to short hours service, and look around very bad...

2026-08-14 • via Nuitee
M
Mark • extended_group • us
7
Cons:

Not the best mattress. Head also tilted downward

2026-08-10 • via Nuitee