Omni Charlotte Hotel

10/10!! from the moment we walked in from the moment we left - everything was perfect. every employee we encountered was nothing but nice and sweet. everyone was just there to help and make sure we had a good time! Clarissa at the front desk was more than sweet - welcomed my arrival and had our room ready. Shout out to the best bartenders - Clint! There was a long haired girl at the pool bar who we loved but i forget her name!! Both bartenders went out of their way to make sure the drinks and food were always flowing! Shout out to the manager Taylor too who always was seen running around and popped by us a few times to makes sure everything was great! would 100 percent be back!!! the location is perfect - everything is within walking distance and our room was clean!

Great location to all local restaurants and events! Atmosphere was also good. King room bedding was horrible felt like we were sleeping on an air mattress…

So let me start by saying it is totally possible I didnt do enough research which is on me! Next time I am in Charlotte I will put a lot more time into where I stay. For anyone like me who has never stayed in Charlotte before the were a few things that I was not prepared for. 1. There are a lot of extra taxes on the room. City state and even county! My room that was 189 a night was actually closer to 220. Again this is something I could have look more into before going. However what really drove the rate up was having to pay for parking where I stayed. I have been at many hotels in cities all across America and didnt have to pay to park at the hotel. I ended up paying an additional 120 dollars on just parking! Bringing my total to over 250 a night! When I asked thr front desk about parking info I was told its just "a city thing" and they couldnt answer any questions about the actual rules of the parking because it is all third party! So just be careful first time visitors. As my trip was about 30 percent more than I thought it would be. The hotel itself was fine enough, no issues with the room or staff just wish I had more knowledge presented at the time of booking. Which is my fault for not doing more thorough research. Anyway just wanted to give a heads up to any potential guests, budget a bit more than you plan!

My wife Tracey and I traveled to Charlotte to take in the AC DC concert held on July 11, 2026. We had a confirmed reservation (40065464251) at the Omni Charlotte Hotel, where we have been Select Guest member well over 10 years. Without any email notification, and at the direction of Mr Long (General Manager) our reservation was cancelled. We were later advised that the hotel was over sold by +15. (Yet we have a confirmed reservation). The day of the concert we are scrambling to obtain a room. Anxiety level is through the roof. We went back to the Omni site after exhausting other efforts, only to find there was indeed rooms available, but now at the price of $959.00 + taxes. With no choice, we booked late Saturday afternoon. We now wait how the upper management of the Omni Hotel System to address this matter, return us to our original rate and anything else they see fit to improve upon the bad actions of 1 individual who negatively reflects on the good tradition we have had with Omni Hotels through the country.

The breakfast was among the best I've ever had from a hotel. And our server Catori, was great. She was very attentive to our needs and knowledgeable about the menu. My wife took all of her recommendations and was very pleased. We spent $55 and neither of us could finish our meals. It was great!

Even though I ran into a small issue after checking in and getting to my original room, the staff turned the experience around immediately. One call to the front desk was all it took, and I was upgraded to a beautiful suite. When the manager came on shift, she personally called to apologize and check that everything had been resolved. That level of professionalism and genuine care really stood out. Excellent customer service can completely change an experience, and that's exactly what happened here. I truly appreciated how quickly and thoughtfully they handled everything, and I will absolutely book here again.

Worst experience ever. They allowed an unauthorized person into my room. A severe security breach happened. My life was put in jeopardy by the staff neglecting proper protocol. I will never stay here again!!!

First time staying at an Omni hotel & won’t be our last! Hotel staff were all pleasant, hotel was very clean & the location couldn’t be beat for activities and restaurants/bars. Attached to hotel is a Starbucks, Walgreens & other places to grab food. Housekeeping was wonderful. We were so pleased with our stay.

The hotel is beautiful and the staff are lovely. We had an excellent check-in experience and were upgraded to connected rooms, which made our group much more able to interact.
I wouldn't pay the extra price for the club, but the people in there were very nice and the club was clean. It just didn't have amenities that amounted to the price of entry.

I’d recommend staying elsewhere. The room was average and the service wasn’t good. The pool was truly filthy and attracted a less than desirable crowd. While the rooms were a good temperature (since you can control the thermostat), the hallways and elevators were swelteringly hot and smelly. Also, the indoor barista/bartender was literally never there so we couldn’t ever order a drink. The staff couldn’t give us restaurant recommendations (just looked at us blankly when we asked). Honestly, it was a strange experience and one I’d rather not repeat.

We booked the Omni to celebrate my partner's birthday for one reason: the rooftop pool and big screen to spend the afternoon watching the World Cup playoffs. At check-in, we learned the pool would be closed for maintenance for our entire stay (this information was not volunteered, but rather confirmed when I overheard another guest checking in and asked the team member assisting me). No advance notice, no discount, no upgrade, no alternative amenity, and no meaningful apology—just an indifferent "it is what it is" attitude.

Upon check-in, I double-checked my booking and the website. The closure was nowhere to be found on the room booking page (the page Google directs you to when searching for stays), where the pool is still advertised as an included amenity. Only after digging through the website did I find a small notice buried near the bottom of the homepage. Charging full price while quietly removing the property's marquee amenity is unacceptable.

I emailed guest services about it, then tried to reset and salvage the weekend. However, that reset was short-lived. While we were getting ready for dinner, the fire alarm began blaring. My partner was still in the shower, and I was still drying off. We scrambled to get dressed from still-packed suitcases and evacuated, assuming it was a building-wide emergency. After nearly 10 minutes, we exited to the hallway and discovered it was only our room's alarm. During that entire time, no one from the hotel called or came to investigate despite the alarm echoing through the hallway and the displeasure I could hear from guests in surrounding rooms.

Exercising caution, we took the stairs to exit the building. Outside, with no visible evacuation underway, I called the front desk. Their response? "That happens sometimes with hot showers." They said they'd send maintenance. No apology. No concern. With only a few minutes until our dinner reservation, I ended up applying my makeup on the sidewalk and walking to my partner's birthday dinner with wet hair.
Later that night, we tried to salvage the hotel stay with a visit to the rooftop bar. Options were limited and the drink I ordered was unavailable. Yet again, the service was apathetic.

At checkout, I again explained our disappointment over the pool closure. The employee apologized but offered nothing to make up for paying full price for a stay, missing the very amenity we booked it for. Nearly a week later, guest services finally replied to my check-in email. It was a canned, vague response that, while apologetic, once again took no responsibility and made no attempt to make things right.

Maintenance issues happen. False alarms happen. Running out of menu items happens. What shouldn't happen at a $530-per-night “luxury” hotel is consistently indifferent service, poor communication, and zero accountability. Every failure was an opportunity to recover the guest experience, and the Omni missed every single one.

For $530, the rooms, amenities, service, and location simply aren't worth it. Throw a stone and you’ll find superior hospitality. If you’re considering a stay at Omni, take this review as a glowing endorsement for the JW Marriott.

From the gentleman at the valet, to check in at the front desk , to the waitress at breakfast which was the best order of pancakes I have had to the outdoor pool, this was by far the nicest hotel we have stayed in. Highly recommended!!!

My experience was mared by the thief of my expensive Item from my vehicle by the late night 03:00 valet.
I went out for a celebration June 27-28 and returned after drinking around 03:00.
When you let the valet park your car you take your key fob Mercedes Benz AMG GLE black, off your key ring and hand it to them to park your car!
I paid an extra $60.00 above the $55.00 to keep my vehicle parked top side out front.
When I returned to get my vehicle the key to the glove compartment was missing from my key fob and my Creed Adventus cologne valued at $500.00 was missing from my console.
I will never return to this hotel in Charlotte NC.

Pros: clean room, comfortable bed, comfortable room temperature, nice view of the city, friendly staff.
Con: not vent in bathroom so room was musty and humid, was asked to pack and return luggage cart when we arrived at 11pm, had to pay for WiFi.

Very easy for check-in process. Arielle at the front desk was so kind and attentive. The hotel was very clean and smelled nice. Our room was spectacular on the 15th floor. The views outside were amazing. They were close to a lot of stuff in uptown, Charlotte.

I don’t even write reviews usually but I have to. Flights got super delayed so ended up trying to check in at 1am. I finally get to the hotel and the front desk receptionist pretend that the “systems are down so take a seat and wait for a few minutes” she was just finishing up paper work and didn’t want to check me in yet. 8 mins later the the systems magically are back! So checks me in and can’t get the keycard machine to work so I know have to wait for security to escort me to my room. She told me no issue we will slide the keys under the door when it’s up. This never happens. I asked before going to the room if there are any waters in the room before I get locked in there for the night. Of course the answer was yes and of course there is absolutely nothing in the room. Now trapped in the room at 1am with no way to get back in if I leave I went to bed defeated and dehydrated. After all this I check out the next day and they hit me with a no show fee for an extra $500… after calling back the next day 6 times I finally get a manager to reverse it.

Needless to say won’t be coming back to any omnis

The best thing about this hotel is it's staff. They are friendly, hard working, efficient, and eager to please. We were especially impressed with the ladies staffing the club 14 (this upgrade was well worth the additional cost) and with Joe and Dennis working the the valet service. The room and hotel amenities were adequate. However, it would have been nice to have a microwave, a mini refrigerator with a freezer, a chair or sofa for sitting, and a more generous TV programming option.

I don’t know if I’ve ever had a better experience at a hotel before as I did at the Omni. We were there for one night because we were going to the Chris Stapleton + Lainey Wilson concert at Bank of America stadium. From the second (and I’m not exaggerating) we pulled in to valet our car and met Gussman (10/10- he deserves a raise) every single person we interacted with at the Omni was incredible. Everyone greeted us, everyone smiled, everyone was jolly and engaged with us. I was made to feel like they genuinely cared about anyone who chose to stay at their hotel. They ALL went over and beyond which is rare these days. I cannot say enough great things about the people there. It doesn’t seem as relevant compared to my words about the staff but the hotel was beautiful, clean, comfortable and the perfect walking distance to the stadium. They definitely built the value with all their small touches. One of their talk triggers was the complimentary beverages (sodas, sparkling water, water, even regular and sugar free RedBull) they offered! That was so neat and such a nice treat!!! I’m not kidding, it was such an incredible experience that it makes me want to go back to Charlotte for no other reason than to stay at their Omni and see my new friends again. Working in the customer service industry makes me so much more aware of the effort, attention to detail, how interactions make me feel and let me just tell you, the Omni NAILED it!!! If I could five more than five stars I would.

I chose the Omni Charlotte for my birthday weekend because I had stayed here before and enjoyed it, but this visit completely exceeded my expectations.

What stood out most was the people. Every staff member I encountered was friendly, professional, and genuinely seemed to care about making guests feel welcome. Whether it was housekeeping, room service, maintenance, the club lounge staff, or the team at the bars, the service was consistently excellent throughout my stay.

I especially want to recognize Ja’Sean at the front desk. He was one of the first people I interacted with when I arrived, and he immediately made me feel welcomed. Hospitality is more than checking someone in it’s about creating an experience and Ja’Sean absolutely understands that. His positive energy, professionalism, and willingness to help made a lasting impression and set the tone for the entire weekend.

I also enjoyed spending time at Coin, the rooftop bar, and taking advantage of the club lounge. The hotel has a great atmosphere that makes it easy to relax and enjoy your stay.

Overall, our stay was enjoyable, and the hotel itself was very nice. The front desk staff was friendly, professional, and helpful throughout our visit, which we greatly appreciated.

Unfortunately, we discovered mold in our room, which was concerning and took away from an otherwise positive experience. While the staff acknowledged the issue and offered complimentary coffee or soft drinks from the bar, I was disappointed that no additional compensation was provided given the nature of the problem.

I understand that issues can arise, but I believe finding mold in a guest room warrants a more substantial response. That said, the customer service we received was excellent, and I hope the hotel addresses this issue to ensure future guests have a better experience